Intersol Global

What Intersol Global does

Intersol Global is a UK-based professional services firm specialising in workplace and studyplace misconduct investigations, founded in 2013 by Ian Hynes and headquartered in Chester with a training academy in Warrington. The company delivers three Ofqual-regulated Level 3 RQF qualifications (Certificate in Investigation, Certificate in Investigative Interviewing, and Award in Dealing with Difficult Conversations) through its Intersol Academy platform, alongside a specialist external investigation service backed by a roster of 25-35 impartial investigators applying a trauma-informed methodology rooted in the PEACE investigative interviewing framework. Intersol also offers consultancy, mediation led by a Society of Mediators faculty member, psychologist-led welfare workshops, and barrister-led discipline panel training. Case management is delivered through the Symplicity Advocate platform for higher education clients.

Revenue is generated through four interlocking professional services streams: paid training courses (e.g., £1,250 for the Level 3 Certificate in Investigation), bespoke in-house training and qualifications, external investigation outsourcing, and ancillary consultancy and mediation engagements. The go-to-market is a hybrid of direct enterprise sales, conference-led pipeline development (Universities UK, AMOSSHE, HR Matters Live, Rail Forums Safety Week), content marketing (Investigation Matters newsletter and blog), and partnerships with legal and case management firms (Symplicity, Pinsent Masons, Lime Culture, Straight Road Consultancy, Horsfield Menzies). The customer base is anchored in UK higher education (50+ universities including Oxford, Manchester, Keele, Royal College of Music) and increasingly extends into corporate, regulatory, and rail sectors through named clients such as HSBC, BT, Virgin, Network Rail, LNER, Roche, Pinsent Masons, and the ICO.

Mick Confrey assumed the Managing Director role from founder Ian Hynes in 2022 as part of a planned succession. The firm operates as a private, founder-aligned business with approximately 30 employees, no disclosed external institutional investment, and certifications including ISO 9001, BS 102000, Ofqual RQF accreditation via Skillsfirst, and Registered Learning Provider status (UKPRN 10066769). Geographic scope is the United Kingdom, with the November 2024 Pinsent Masons partnership representing the most explicit international reach signal to date.

Name

Intersol Global

Legal name

Intersol Global

Website

https://intersolglobal.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

UK-based professional services firm delivering Ofqual-accredited workplace investigation training, qualifications via Intersol Academy, and specialist external investigation outsourcing, primarily serving UK universities alongside corporate, regulatory, and rail clients.

Ownership category

akta.pro rank

Product category

Workplace Investigation Services

NAICS

Educational Services (611), Professional, Scientific, and Technical Services (54)

SIC

Services-Educational Services (8200), Services-Management Consulting Services (8742)

akta.pro industry

PRIMARYEDADACAG

International/Transnational Accreditation & Recognition Bodies

Education/Education Administration, Accreditation & Policy/Accreditation Bodies (Institutional & Programmatic)

Keywords

• Workplace investigation services
• Investigation training qualifications
• Trauma informed investigations
• Workplace misconduct training
• External investigation outsourcing

Headquarters

HQ city

Chester

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Investigation Training and Qualifications: Ofqual accredited training courses including Level 3 Certificate in Investigation (5 days hybrid), Level 3 Certificate in Investigative Interviewing (4 days hybrid), and Level 3 Award in Dealing with Difficult Conversations (2 days hybrid). Delivered at training academy or client premises.
2. External Investigation Services: Specialist external investigation services to supplement internal capacity for complex workplace investigations. Uses team of 25 specialist investigators with Symplicity Advocate case management.
3. Mediation Services: Mediation services for resolving workplace disputes. Led by qualified civil, commercial, workplace and employment mediators. Cost-effective alternative to litigation.
4. Consultancy Services: Policy review, procedure assessment, whistleblowing debriefs, training needs analysis, and risk assessment services.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Intersol Global provides Ofqual-regulated Level 3 investigation qualifications (Certificate in Investigation, Certificate in Investigative Interviewing, Award in Dealing with Difficult Conversations), specialist external workplace and studyplace investigation services using 25–35 impartial investigators, trauma-informed and PEACE-aligned training, barrister-led discipline panel training, mediation, welfare workshops, and investigation-related consultancy. Offerings are delivered via the Intersol Academy online platform and face-to-face at client premises or its training academy, primarily to UK universities and corporate enterprises.

Product overview

Intersol Global is a professional services firm offering workplace investigation training, qualifications, and investigation services. The portfolio consists of three Ofqual-accredited vocational qualifications (Level 3 Certificate in Investigation, Level 3 Certificate in Investigative Interviewing, and Level 3 Award in Dealing with Difficult Conversations), delivered through Intersol Academy both online and face-to-face. These are complemented by specialist external investigation services using 25-35 qualified investigators, trauma-informed training, discipline panel training, welfare support services, consultancy, and mediation. The offering is structured around a Hybrid Investigation Training and Outsourcing Model where Intersol trains internal investigators for lower-complexity cases while retaining specialist investigators for complex secondary investigations. The company partners with Symplicity for case management technology and Pinsent Masons for safe cultures and safeguarding services.

Differentiator

Problem solved

Functional benefit

Brands

• Intersol Academy: Online training platform offering professional development and certification courses.

Products and services

• Level 3 Certificate in Investigation (RQF) A 5-day hybrid classroom/online Ofqual-accredited Level 3 qualification that trains staff to conduct investigations into workplace misconduct; positioned as the first vocational qualification developed for civil investigation purposes.
• Level 3 Certificate in Investigative Interviewing (RQF) A 4-day hybrid classroom/online Ofqual-accredited Level 3 qualification focused on investigative interviewing techniques and skills for conducting workplace interviews.
• Level 3 Award in Dealing with Difficult Conversations (RQF) A 2-day hybrid classroom/online Ofqual-accredited Level 3 qualification focused on conversation skills for managing difficult workplace discussions and meetings.
• External Investigation Service Specialist external impartial investigation service that supplements clients' internal capacity for serious and complex workplace misconduct investigations, supported by the secure encrypted Symplicity Advocate case management system.
• Trauma-Informed Investigation Training Psychologist-led training on trauma-informed investigation methods, supporting investigators to navigate complexity, emotions, and responsibility in misconduct investigations.
• Discipline Panel Training Barrister-led training for discipline panel members and panel Chairs to make decisions on harassment and sexual misconduct investigations.
• Consultancy Services Consultancy engagements including policy review, procedure review, whistleblower debriefing, training needs analysis, and risk assessment for organisations implementing or improving investigation processes.
• Mediation Services Confidential, cost-effective workplace dispute resolution service led by qualified civil, commercial, workplace and employment mediators, focused on emotional resolution and empowering parties to reach their own resolution.
• Welfare Services Practitioner- and psychologist-led workshops supporting investigators to navigate complexity, emotions, and responsibility, addressing compassion fatigue and vicarious trauma in those handling traumatic incidents.
• Intersol Academy Online training platform offering investigation training for individuals or teams at workplaces or institutions, providing access to Ofqual-accredited qualifications with both online and face-to-face delivery options.

Quantifiable outcome

• 50+ universities supported with investigation training and services
• +2 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Five partnerships are on record, tiered flagship and core.

• Pinsent MasonsflagshipStrategic or Co-development Partner · 12 November 2024Intersol supports Pinsent Masons in launching a unique safe cultures, safeguarding and child protection service. Intersol provides specialist investigation services while Pinsent Masons leads with legal expertise. Joint service includes Lime Culture and Straight Road Consultancy.
• Lime CulturecoreStrategic or Co-development Partner · 12 November 2024Leading national sexual violence and safeguarding organization joining the Pinsent Masons safe cultures team. Provides specialist expertise in sexual violence and safeguarding within the multi-disciplinary team.
• Straight Road ConsultancycoreStrategic or Co-development Partner · 12 November 2024Provides specialist communications support and reputation management within the safe cultures, safeguarding and child protection service team.
• SymplicitycoreTechnology or Integration · 29 September 2023Partnership between Symplicity Advocate and Intersol Global to provide end-to-end training, investigations and case management solutions for UK universities. Symplicity's technology platform combined with Intersol's investigation expertise for managing harassment and sexual misconduct cases in higher education.
• Horsfield MenziescoreStrategic or Co-development PartnerStrategic employment law partnership. Intersol provides specialist impartial trauma-informed investigation skills while Horsfield Menzies provides employment law expertise for joint client work.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• WorkNest: UK HR, employment-law and training provider offering workplace investigation training and outsourced HR support. Overlaps with Intersol's HE and corporate training segments and consultancy stream.
• Lime Culture: UK specialist in sexual violence and safeguarding investigation training. Directly comparable to Intersol Global's trauma-informed investigation methodology and HE-sector focus, and is already referenced as a joint-service partner on the Pinsent Masons Safe Cultures offering.
• Castle Associates: UK workplace-investigation specialist providing independent external investigations and investigation training. Comparable to Intersol's Hybrid Investigation Training and Outsourcing Model and trauma-informed investigator training.

Broad incumbents

• Pinkerton: Global corporate investigations and security firm with workplace-misconduct and fraud investigation offerings. Comparable on external investigation services and corporate-client base, but operates at a much larger global scale than Intersol's UK-domestic model.
• FTI Consulting: Global professional services firm with a forensic-investigations and compliance practice. Comparable to Intersol's external investigation services for high-complexity mandates, though vastly larger and broader.
• Control Risks: Global risk consultancy with significant workplace-integrity and investigations practice. Compares on cross-border misconduct investigations and integrity advisory but serves a different scale and geographic footprint than Intersol.
• Kroll: Global investigations, compliance and risk-advisory firm. Comparable in external workplace and misconduct investigation services but operates at a materially larger scale and global footprint than Intersol's UK-domestic focus.
• Croner (Wolters Kluwer): UK HR, employment-law and health-and-safety advisory offering workplace investigation guidance and training as part of a broader compliance portfolio. Comparable to Intersol's regulated training and consultancy streams but as a much wider advisory suite.
• Lewis Silkin: UK employment-law practice providing workplace investigation and training services to enterprise clients. Overlaps with Intersol's external investigation and training offering but bundled inside a wider legal practice.
• Peninsula Group: Large UK employment-law, HR and health-and-safety advisory group serving SMEs with bundled training. Compares on training delivery, regulatory compliance support (Worker Protection Act) and outsourced advisory, though much broader in scope than Intersol's trauma-informed investigation niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/intersol-global
• Xx.com/Intersolglobal

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intersol Global