Intensive Care On-line Network
ICON is a Baltimore-based, privately held clinical support and education company founded in 2001 that provides 24/7 device-specific clinical and technical call-center services plus AARC-accredited CEU education to ICU clinicians and medical device manufacturers in the US, Canada, UK, Ireland, and Denmark.
- Company typePrivate
- Founded2001
- HeadquartersBaltimore, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Intensive Care On-line Network does
Intensive Care On-line Network (ICON) is a privately held clinical support and education company founded in September 2001 and headquartered in Baltimore, Maryland. The company operates two integrated business lines: a 24/7 clinician-staffed call center providing real-time clinical and technical support for ICU medical devices — including Baxter/Fresenius Kabi Prismaflex, Prisma, Prismaflo, Prismatherm, and MARS systems — with FDA-compliant complaint handling and reporting on behalf of device manufacturers; and a CEU-accredited continuing education platform featuring live monthly webinars (delivered via Zoom), self-directed online courses, and a webinar archive dating to 2010, all AARC-approved for respiratory therapists and critical care clinicians.
The platform architecture combines a web portal at intensivecareonline.com, a dedicated partner portal at partners.intensivecareonline.com, and toll-free support lines across the US/Canada, UK, Ireland, and Denmark. Core technology components include a device-specific knowledge base that aggregates alarms and issues from manuals and IFUs augmented with clinical condition information, a clinical document library, and a device lab used to reproduce clinical environments for peer-level troubleshooting.
ICON makes money primarily through managed-services partnerships with medical device manufacturers (clinical support hotlines, complaint handling, vendor credentialing, corporate training, and custom medical illustration) and, beginning May 1, 2026, transaction-based webinar registration fees of $10 per person per session, replacing a long-standing free model previously funded by Dräger Medical. Distribution runs through three motions: channel partnerships with device manufacturers, event-driven monthly webinars, and direct-to-consumer self-registration on the ICON website. The company reports delivering over 109,000 CEU credits to respiratory therapists and clinical specialists worldwide in 2025 and operates with a staff of 11–50 employees under co-founders Penny Andrews (CEO) and Dr. Nader Habashi (CMO), alongside Chief Education Officer Maria Madden and Chief Commercial Officer Lise Halpern.
Intensive Care On-line Network firmographics
Firmographics- Name
- Intensive Care On-line Network
- Legal name
- Intensive Care On-line Network
- Website
- https://intensivecareonline.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ICON is a Baltimore-based, privately held clinical support and education company founded in 2001 that provides 24/7 device-specific clinical and technical call-center services plus AARC-accredited CEU education to ICU clinicians and medical device manufacturers in the US, Canada, UK, Ireland, and Denmark.
- Ownership category
- akta.pro rank
Intensive Care On-line Network industry classification
Industry- Product category
- Healthcare Clinical Support and Continuing Education Services
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Clinical Quality Assurance (GCP QA, TMF/QMS oversight) (HLAGAKAI)
Keywords
Where Intensive Care On-line Network is headquartered
LocationHeadquarters
- HQ city
- Baltimore
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Intensive Care On-line Network business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Others
Revenue model
- Webinar Registration Fees: Starting May 1, 2026, ICON Academy webinars are available for $10 US per webinar per person. Previously offered free through Dräger Medical partnership which concluded April 30, 2026.
- Partner Services to Medical Device Companies: ICON provides clinical support, technical support, complaint handling, and education services to medical device manufacturers under partnership agreements
- Vendor Credentialing: Training and compliance certifications including HIPAA, blood borne pathogens, and other vendor requirements managed through the partner portal
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Live Webinar - $10 per person |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Intensive Care On-line Network product offering
Product offeringCore offering
ICON provides 24/7 clinician-to-clinician clinical and technical support for ICU medical devices (including Baxter/Fresenius Kabi Prismaflex, Prisma, Prismaflo, Prismatherm, and MARS systems) on behalf of medical device manufacturers, plus FDA-compliant complaint handling and reporting. It also delivers AARC-accredited continuing education to respiratory therapists and critical care clinicians through live monthly webinars, self-paced online courses, and a recorded webinar archive.
Product overview
Intensive Care On-line Network (ICON) is a clinical support and education company founded in 2001 that operates as a unified platform combining 24/7 clinical/technical call center services with a digital CEU education portal. The core product portfolio consists of ICON Academy Webinars (live monthly CEU-accredited webinars), Self-Directed Online Courses (learner-paced narrated modules with post-tests), and the Academy Archives (recorded webinar library) — all AARC-accredited and delivered through its education platform. The Partners' Portal adds a layer for medical device company partners, offering Vendor Credentialing, Corporate Training & Development, a Report Center, and Custom Illustration services. A 24/7 Clinical and Technical Support Call Center provides real-time clinician-to-clinician interaction for device users. ICON does not manufacture devices but supports ICU technologies including Baxter/Fresenius Kabi Prismaflex, Prisma, Prismaflo, Prismatherm, and MARS systems.
Differentiator
Problem solved
Functional benefit
Products and services
- ICON Academy Webinars
- Self-Directed Online Courses
- Academy Archives
- Partners' Portal
- 24/7 Clinical and Technical Support Call Center
Quantifiable outcome
- Over 109,000 CEU credits delivered to respiratory therapists and clinical specialists in 2025
- +1 more outcomes
Companies that use Intensive Care On-line Network
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles2 records
Intensive Care On-line Network technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature6 records
Intensive Care On-line Network partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Dräger MedicalcoreLong-standing partnership with Dräger Medical for providing CEU-accredited webinars and education. Previously offered free webinars through this partnership, which concluded April 30, 2026. ICON now offers webinars directly to all respiratory care professionals.
- Baxter Healthcare (Gambro)coreSupports Baxter/Gambro renal products including Prisma, Prismaflex, Prismaflo, Prismatherm, and MARS systems. Provides 24/7 clinical support hotline for Prismaflex users and related CRRT equipment.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Intensive Care On-line Network competitors and assessment
Company assessmentDirect peers
- HealthStream: Public company (HSTM) providing healthcare workforce education, credentialing, and compliance training to hospitals and health systems. Directly comparable to ICON's AARC-accredited CEU platform and partner credentialing workflows in continuing education delivery and clinical compliance content.
- PRIME Education: Continuing medical education provider delivering live and online programming in clinical specialty areas. Comparable to ICON's CEU/CE delivery model to clinicians in specialty areas like respiratory and critical care.
- Relias: Healthcare-focused education and workforce development platform serving health systems, payors, and post-acute providers. Comparable to ICON in online CEU delivery, healthcare-specific LMS, and regulatory compliance training modules (HIPAA, blood-borne pathogens).
- MedBridge: Healthcare continuing education platform for physical therapists, occupational therapists, and allied health professionals. Comparable to ICON's clinician-targeted online CEU courses, self-paced narrated modules, and post-test certification workflow.
- CME Outfitters: Accredited provider of continuing medical and pharmacy education for healthcare professionals. Comparable to ICON in delivering certified continuing education programs to clinical professionals in specialty settings.
- C3i Solutions: Multilingual customer support services provider for medical device and pharmaceutical companies. Comparable to ICON's B2B clinical and technical support call center serving device manufacturers, including FDA-compliant complaint handling workflows.
Emerging players
- BoardVitals: Medical certification prep and continuing education platform serving physicians, nurses, and allied health professionals. Comparable to ICON in clinician-targeted online learning delivery, certification testing, and specialty content focus.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Intensive Care On-line Network compliance and trust
Trust signalCompliance2 records
Intensive Care On-line Network financial estimates
Financial estimateRevenue estimate
Valuation estimate
Intensive Care On-line Network leadership team
Management profileNumber of profiles
Profiles4 records
Intensive Care On-line Network funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Intensive Care On-line Network M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Intensive Care On-line Network
What does Intensive Care On-line Network do?
ICON provides 24/7 clinician-to-clinician clinical and technical support for ICU medical devices (including Baxter/Fresenius Kabi Prismaflex, Prisma, Prismaflo, Prismatherm, and MARS systems) on behalf of medical device manufacturers, plus FDA-compliant complaint handling and reporting. It also delivers AARC-accredited continuing education to respiratory therapists and critical care clinicians through live monthly webinars, self-paced online courses, and a recorded webinar archive.
Is Intensive Care On-line Network a public or private company?
Intensive Care On-line Network is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Intensive Care On-line Network founded?
Intensive Care On-line Network was founded in 2001. It employs 11 to 50 people.
Where is Intensive Care On-line Network based?
Intensive Care On-line Network is headquartered in Baltimore, United States, in the North America region.
How does Intensive Care On-line Network make money?
Three revenue lines are on record. Webinar Registration Fees are the primary driver. The others are partner Services to Medical Device Companies and vendor Credentialing.
Who are Intensive Care On-line Network's main competitors?
Direct peers on record are HealthStream, PRIME Education, Relias, MedBridge, CME Outfitters and C3i Solutions. BoardVitals is listed as an emerging player.
Does Intensive Care On-line Network have an API?
No public API is recorded for Intensive Care On-line Network.
What industry is Intensive Care On-line Network in?
Intensive Care On-line Network's product category is Healthcare Clinical Support and Continuing Education Services. Its primary akta.pro industry code is HLAGAKAI, Clinical Quality Assurance (GCP QA, TMF/QMS oversight). Its SIC code is 8000.