Dial One Johnson Plumbing, Cooling & Heating

What Dial One Johnson Plumbing, Cooling & Heating does

Dial One Johnson Plumbing, Cooling & Heating is a third-generation, family-owned residential and commercial home-services contractor founded in 1965 and headquartered in Cedar Hill, Texas. The company delivers HVAC and plumbing installation, maintenance, and repair — including air conditioning, heating (furnaces and heat pumps), duct repair and replacement, ductless mini-split installation, generator services, water heaters, drain and sewer line service, leak and slab-leak detection, gas line work, and 24/7 emergency response — to homeowners and business properties across the Dallas-Fort Worth metroplex. It operates from four offices (Cedar Hill HQ, Dallas, Midlothian, and Grand Prairie) serving 30+ surrounding cities, with an employee base in the 11-50 range.

The business is a conventional field-service operation rather than a technology company: its "technology" consists of standard trade equipment such as diagnostic tools, thermal imaging for duct inspection, and video drain inspection cameras, with no proprietary software, API, or mobile app. Go-to-market is direct-to-consumer and sales-led, with background-checked, drug-tested technicians dispatched from regional offices, 30-minute call-ahead notification with a technician photo, and demand generated through the company website, online booking, phone (972-291-0740), review platforms (Google, Facebook, Angi, Yelp, Nextdoor), coupons, and community programs ("Dial One Cares").

Revenue is generated primarily through per-job service fees and installations with quote-based transparent pricing, supplemented by a recurring $99/year Advantage Plan membership (AC/heating tune-ups, water heater flush, plumbing and sewer inspection, 15% repair discounts, and priority scheduling) and third-party financing facilitated through Good Leap and Service Finance partnerships. The company holds Texas plumbing (License #41416) and HVAC (TACLA 0076152E) licenses and maintains NATE, EPA, Energy Star, PHCC, and BBB A+ credentials.

Name

Dial One Johnson Plumbing, Cooling & Heating

Legal name

Dial One Johnson Plumbing, Cooling & Heating

Website

https://dial1plumbing.com

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

11–50 employees

Short description

Third-generation family-owned home-services contractor founded in 1965, providing residential and commercial HVAC and plumbing installation, maintenance, repair, and 24/7 emergency service to homeowners across the Dallas-Fort Worth metroplex from four North Texas offices.

Ownership category

akta.pro rank

Product category

Residential HVAC and Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822), Appliance Repair and Maintenance (811412)

SIC

Air-Cond & Warm Air Heatg Equip & Comm & Indl Refrig Equip (3585), Heating Equipment, Except Electric & Warm Air Furnaces (3433)

akta.pro primary industry

Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA)

akta.pro secondary industries

Heat Pump Repair & Maintenance (HSAOAHAD), Boiler & Hydronic Heating Repair & Service (HSAOAHAG), Heat Pump & Smart HVAC Controller Integration (HSAOANAD), Tankless Water Heater Installation & Service (HSAOACAB)

Keywords

• Residential plumbing services
• HVAC repair services
• Heating and cooling installation
• Drain cleaning services
• Emergency plumbing repair

Headquarters

HQ city

Cedar Hill

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Service Calls and Repairs: One-time service fees for HVAC repair, plumbing repair, maintenance, and installation services. Revenue generated per job with transparent pricing before work begins.
2. Maintenance Membership Plans: Annual Advantage Plan membership at $99 providing AC tune-up, heating tune-up, water heater flush, plumbing inspection, and main sewer line video inspection. Members receive 15% off all repairs and priority scheduling.
3. Financing Services: Partnership with Good Leap and Service Finance to provide flexible payment options for customers, enabling larger purchases and emergency repairs through third-party financing.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Dial One Johnson Plumbing, Cooling & Heating is a third-generation, family-owned home services company based in Cedar Hill, Texas, providing residential and light commercial plumbing, heating, cooling, drain cleaning, and water heater installation, repair, and maintenance across the Dallas-Fort Worth metroplex. The company has operated continuously since 1965 and supports customers with 24/7 emergency service and a recurring membership program.

Product overview

Dial One Johnson Plumbing, Cooling & Heating is a family-owned home services company offering a unified suite of residential HVAC and plumbing solutions. The core offerings center on air conditioning services (repair, maintenance, installation, emergency service, and ductless mini-splits) and plumbing services (emergency repairs, water heaters, drains, sewers, leaks, fixtures, and gas lines), complemented by heating services (furnaces and heat pumps), duct repair/replacement, generator services, and 24/7 emergency response. The company bundles these services through an Advantage Plan membership program ($99/year) and offers financing through Good Leap and Service Finance partners. Services are delivered through certified technicians across multiple North Texas locations, with no platform or API-based product architecture.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Plumbing Services

Quantifiable outcome

• Reduced heating and cooling costs by up to 15-30% with proper ductwork and maintenance
• +3 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Berkeys Air Conditioning, Plumbing & Electrical: Dallas-Fort Worth-based direct competitor providing combined plumbing, HVAC, and electrical services to residential customers. Highly comparable multi-trade service model and regional footprint.
• Baker Brothers Plumbing, Air & Electric: Direct Dallas-Fort Worth competitor offering residential plumbing, HVAC, and electrical services with similar multi-trade positioning, multi-location DFW presence, and family-style service branding.

Regional players

• Hammond Services: Regional multi-trade residential services company (Atlanta-based) offering HVAC, plumbing, and electrical with similar family/owner-operator heritage and mid-market positioning. Comparable multi-trade service model in a different metro.
• Public Service Plumbers: Dallas-based residential and commercial plumbing service provider with comparable local plumbing service offering, customer review focus, and DFW service territory.
• ABC Home & Commercial Services: Texas-based multi-service home and commercial provider with HVAC, plumbing, and electrical offerings. Comparable multi-trade service model and similar Texas geographic concentration.

Broad incumbents

• Service Experts Heating & Air Conditioning: Large national HVAC and plumbing services franchise with significant DFW market presence. Comparable residential HVAC/plumbing service offering but operates as a national consolidator rather than a single-region family operator.
• Benjamin Franklin Plumbing: National plumbing services franchise operating in DFW with on-time guarantee and punctuality-focused branding. Direct overlap in residential plumbing services, water heaters, and drains.
• Mr. Rooter Plumbing: National plumbing services franchise with DFW franchisees offering residential plumbing repair, drain cleaning, and water heater services. Comparable service categories and 24/7 emergency response model.
• Roto-Rooter Plumbing & Water Cleanup: National residential and commercial plumbing, drain cleaning, and water damage services brand with strong DFW presence. Comparable plumbing and emergency services offering with established brand recognition.

Emerging players

• Cool Care Heating & Air: Smaller DFW-area residential HVAC service provider with comparable residential AC and heating service focus. Less established brand but operates in the same regional market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/DialOnePlumbing
• Facebookfacebook.com/DialOnePlumbing
• LinkedInlinkedin.com/company/dial-one-johnson-plumbing-cooling-and-heating

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dial One Johnson Plumbing, Cooling & Heating