Diakonischer Dienst

What Diakonischer Dienst does

Diakonischer Dienst gemeinnützige GmbH is a faith-based, non-profit elderly care provider founded in 1977 by Evangelical-Reformed and Lutheran church congregations in the Grafschaft Bentheim region of Lower Saxony, Germany. With approximately 345-350 employees operating across nine facilities in Bad Bentheim, Schüttorf, and Gildehaus, the organization delivers a vertically integrated continuum of care including three residential care homes (Annaheim in Schüttorf, Diakonisches Wohnstift an der Mühle in Bad Bentheim, and Diakonisches Pflegezentrum Gildehaus), three ambulatory nursing branches, three day-care centers, a 14-room short-term care unit, domestic and family care services, a 24/7 home emergency response system (Hausnotruf), two Service Wohnen serviced-apartment complexes (50 apartments total), and a meals-on-wheels offering. Andrea Manderfeld serves as Managing Director; Bernd Kalter leads administration.

The underlying technology stack is intentionally modest: standard nursing and healthcare management systems with no proprietary digital platform, no public API, no AI or ML components, and no in-house software product. Service delivery is human-labor intensive — qualified nursing staff, certified treatment methods, medication management, and coordination with doctors, therapists, and insurance providers — supplemented by operational tools such as a Wix-hosted website, apetito-powered online meal ordering, Malteser Hilfsdienst transportation, and employee-benefits platforms (Lease a Bike, PHIT IN fitness). Quality management is run by a dedicated Antje Osterhaus function, and the organization runs its own apprenticeship pipeline for nursing assistants, registered nurses, and healthcare administrators under Ausbildungsleiterin Anja Petz.

The business model is reimbursement-driven and recurring. Revenue is generated primarily through statutory health insurance (gesetzliche Krankenversicherung) and long-term care insurance (Pflegeversicherung) reimbursements for nursing services, supplemented by recurring private-pay fees for Service Wohnen (€65/month service package plus apartment rent), Hausnotruf emergency monitoring (€35/month base fee plus per-use deployment charges), and meal delivery. As a gGmbH under the Diakonie umbrella, the organization is governed as a charitable healthcare provider rather than a commercial enterprise, has no parent company or external investors, and is contract-partnered with all German statutory and private health and care insurance providers. Customer acquisition is principally direct (facility visits, home consultations, referrals) and community-led (church networks, the Förderverein Annaheim e.V. support association, and word-of-mouth), with light supplementary digital marketing via Facebook and Instagram.

Name

Diakonischer Dienst

Legal name

Diakonischer Dienst gGmbH

Website

https://diakonischer-dienst.de

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

251–500 employees

Short description

Diakonischer Dienst is a non-profit, faith-based elderly care provider in Germany's Grafschaft Bentheim region, operating nine nursing, residential, day-care, and ambulatory facilities with about 345 staff across Bad Bentheim, Schüttorf, and Gildehaus.

Ownership category

akta.pro rank

Product category

Elderly Nursing and Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (62399), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Assisted Living Facilities for the Elderly (623312), Other Individual and Family Services (624190)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

akta.pro secondary industries

Home & Community-Based Services (HCBS) Coordination & Case Management (HSABAIAM), Light Housekeeping & Home Upkeep (Non-Medical) (HSABAAAD), Elder Services & Aging Support (BPAGAEAF), Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG)

Keywords

• Outpatient nursing care
• Residential elderly care
• Day care services
• Senior assisted living
• Home emergency response

Headquarters

HQ city

Bad Bentheim

HQ country

Germany

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Statutory Health Insurance Reimbursements: Reimbursements from statutory health insurance (gesetzliche Krankenversicherung) for nursing care services provided to insured patients.
2. Long-term Care Insurance (Pflegeversicherung): Services covered under the German long-term care insurance system, including care benefits, attendance allowance, and relief contributions.
3. Private Pay Services: Additional services paid privately by customers, such as home emergency systems (35€ monthly), service living (65€ monthly), and meal delivery services.
4. Short-term Care Reimbursements: Temporary care services reimbursed through nursing care insurance for temporary relief of family caregivers.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Diakonischer Dienst gemeinnützige GmbH is a church-affiliated non-profit that delivers a full continuum of elderly and nursing care services across the Grafschaft Bentheim region, including outpatient home nursing, residential long-term care in three homes, short-term and day care, domestic and family care, a 24/7 home emergency call service, meals-on-wheels, and serviced senior apartments. It operates as a contract partner with all German statutory and private health and long-term care insurers, with additional private-pay subscriptions for ancillary services such as Hausnotruf and Service Wohnen.

Product overview

Diakonischer Dienst gemeinnützige GmbH is a faith-based (Diakonie) nursing and elderly care provider operating in the Grafschaft Bentheim region of Lower Saxony, Germany. Founded in 1977, the organisation operates nine facilities and services with approximately 345–350 employees. The portfolio is structured as a unified care ecosystem with a hub of residential and home-based services: the core residential care arm encompasses three named care homes — Annaheim (Diakoniezentrum Obergrafschaft in Schüttorf), Diakonisches Pflegezentrum Gildehaus, and Diakonisches Wohnstift an der Mühle (Bad Bentheim) — plus a short-term care unit (Kurzzeitpflege) at the latter site. Complementing these are three day care centres (Tagespflege) in Bad Bentheim, Schüttorf, and Gildehaus; home nursing (Ambulante Pflege) delivered from three branch offices; domestic and family care (Haus- und Familienpflege) across all three towns; a personal emergency alarm service (Hausnotruf); and two serviced living complexes (Service Wohnen) in Bad Bentheim and Schüttorf. A meals-on-wheels offering (Essen auf Rädern) operated in partnership with apetito rounds out the service menu. The organisation does not offer a software product or platform; all offerings are direct care and living services for elderly and care-dependent individuals.

Differentiator

Problem solved

Functional benefit

Products and services

• Stationäre Pflege (Residential Long-Term Care) Full-time residential nursing care for elderly and infirm residents, delivered across three homes: Annaheim in Schüttorf, Diakonisches Wohnstift an der Mühle in Bad Bentheim, and Diakonisches Pflegezentrum Gildehaus. Includes 24/7 qualified nursing, medication management, and coordination with doctors and therapists.
• Ambulante Pflege (Outpatient Home Nursing) Home-based nursing and healthcare services delivered by mobile care teams from three branch offices in Bad Bentheim, Schüttorf, and Gildehaus. Includes body-related care, medication administration, wound care, injections, and nursing consultation for care-dependent individuals of any age.
• Tagespflege (Day Care) Structured day care for seniors at three locations — Tagespflege am Schlosspark (Bad Bentheim), Tagespflege am Annaheim (Schüttorf), and Tagespflege am Dorfbrunnen (Gildehaus) — including daily care, meals, activities, and transport to and from the facility (in partnership with Malteser Hilfsdienst). Available Monday through Friday.
• Kurzzeitpflege (Short-Term / Transitional Care) Short-term and transitional residential care in 14 furnished single rooms with private bathroom and balcony at the Wohnstift an der Mühle in Bad Bentheim. Used for temporary stays following hospitalization or while awaiting permanent placement, and to provide relief for family caregivers.
• Haus- und Familienpflege (House and Family Care) Domestic and family care support covering daily household tasks, shopping, errand accompaniment, dementia care, and administrative appointments, delivered as part of statutory relief benefits across Bad Bentheim, Schüttorf, and Gildehaus.
• Hausnotruf (Home Emergency Call System) 24-hour monitored personal emergency response system for residents of Bad Bentheim, Schüttorf, and Gildehaus. Includes waterproof wristband or necklace transmitters, equipment provision and connection, monitoring center connection, and on-call response staff. Pricing is a €35 monthly base fee plus per-use deployment charges that vary by time of day and weekday/weekend.
• Essen auf Rädern (Meals on Wheels) Hot midday meal delivery service offered in cooperation with apetito and ordered via the Diakonie Bad Bentheim online shop, with traditional, gourmet, easily digestible, salad, and dessert menus delivered seven days a week to customers in the service area.
• Service Wohnen Bad Bentheim 'An der Alten Feuerwehr' Senior-friendly serviced living complex in Bad Bentheim offering 30 barrier-free apartments with elevator access, a €65 monthly service package, emergency call systems, advisory support, and access to the organization's full range of care services.
• Service Wohnen Schüttorf 'An der Alten Stadtmauer' Senior-friendly serviced residential complex in the city centre of Schüttorf offering 20 barrier-free apartments with elevator and a winter garden, shared community rooms, an on-site contact person, and optional support with community activities.
• Annaheim – Diakoniezentrum Obergrafschaft (Stationary Care Home) Residential care home in Schüttorf, situated in a forested, quiet setting with a garden and terrace, offering comfort and security for severely care-dependent seniors through qualified nursing staff and varied recreational activities.
• Diakonisches Pflegezentrum Gildehaus (Long-Term Care Facility) Single-story long-term care facility in Gildehaus opened in 2007, divided into four home communities of 10–11 residents each, providing round-the-clock care for severely care-dependent seniors in accessible, modern facilities.
• Diakonisches Wohnstift an der Mühle (Residential Care Home) Residential care home in Bad Bentheim structured around an atrium design, offering around-the-clock care staffed by certified professionals using recognised treatment methods and active nursing care for residents. Also houses the 14-room Kurzzeitpflege short-term care unit.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• ApetitocoreTechnology or IntegrationMeal service provider for the 'Essen auf Rädern' (meals on wheels) service. Apetito provides the menu items, and Diakonie Bad Bentheim delivers them to customers. Online shop available through ihr-menueservice.de.
• Malteser HilfsdienstcoreChannel Partner/ Reseller/ DistributorTransportation service partner for day care clients. Malteser Hilfsdienst provides transport to take day care guests to and from their facilities.
• Förderverein Annaheim e.V.coreStrategic or Co-development PartnerSupport association for Annaheim care home. Engaged Schüttorf citizens who create additional social, cultural, and therapeutic offerings for residents beyond standard care services.
• All statutory and private health/pension insurance providerscoreChannel Partner/ Reseller/ DistributorContract partner with all health insurance (gesetzliche Krankenversicherung) and nursing care insurance (Pflegeversicherung) providers in Germany for reimbursable services.
• Lease a BikeminorGTM or Marketing PartnerBike leasing program for employees. Diakonischer Dienst offers bike leasing through Lease a Bike with 25% employer contribution for employee health and wellness benefits.
• PHIT IN FitnessstudiominorGTM or Marketing PartnerFitness partnership for employee health promotion. Discounted fitness offers available to employees at PHIT IN in Schüttorf.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Johanniter Seniorenhäuser: Non-profit Christian care organization operating senior residences, ambulatory care, and emergency services across Germany. Closely comparable in faith-based non-profit structure, integrated service portfolio, and reliance on statutory insurance reimbursement.
• Malteser Deutschland: Catholic non-profit organization providing care, emergency, and mobility services. Already a partner of Diakonischer Dienst (transport for Tagespflege), making it both a direct service-mix comparable and an existing strategic relationship.
• Evangelische Heimstiftung: Large Protestant non-profit senior care provider in Baden-Württemberg operating 150+ facilities with stationary care, assisted living, day care, and mobile services. Closely comparable in Diakonie heritage, service mix, and recurring-reimbursement model, but at a much larger scale.

Broad incumbents

• Alloheim Senioren-Residenzen: Germany's largest private senior care operator with 200+ facilities nationwide. Comparable in stationary and ambulatory care service lines but operates as a commercial chain at national scale, providing a benchmark for competitive pressure from for-profit entrants.
• Marseille-Kliniken AG: German operator of inpatient rehabilitation and care facilities. Comparable in residential care delivery and statutory reimbursement dependence, but focused on rehabilitation, providing a partial rather than direct overlap.
• Korian Deutschland (Clariane): Major European care provider (parent Clariane) operating stationary care, assisted living, and home care services across Germany. Comparable in multi-service care delivery and recurrent revenue model, but at pan-European corporate scale.
• AGAPLESION gAG: One of the largest non-profit Christian healthcare operators in Germany, running hospitals, nursing homes, and hospices under a faith-based model. Operates a comparable Diakonie-style integrated care portfolio but at a national, multi-thousand-bed scale, making it a relevant scale benchmark.
• Emvia Living (vormals Kursana): German private senior care provider operating stationary homes, assisted living, and care services nationwide. Comparable in multi-modality care delivery, with a different ownership and capital structure that represents a competitive benchmark.

Regional players

• Victor's Group: German private care operator with stationary homes and assisted living in Northern and Eastern Germany. Comparable in service portfolio but typically larger individual facilities and a commercial operating model.
• Caritasverband für die Diözese Osnabrück: Catholic counterpart non-profit providing stationary, ambulatory, and family care services in the same Lower Saxony region, including Emsland and Grafschaft Bentheim. Directly comparable in service mix and non-profit church-affiliated operating model, with overlapping catchment area.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/DiakonischerDienstBB
• Instagraminstagram.com/diakonischerdienst.bb
• LinkedInlinkedin.com/company/diakonischer-dienst

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Diakonischer Dienst