have a complaint

What have a complaint does

Şikayetvar (operating internationally as Xolvie) is Turkey's leading consumer complaint resolution platform, connecting individual consumers who have experienced negative purchase or service interactions with the brands and companies responsible. The platform enables consumers to file complaints publicly, track brand responses, and document resolution outcomes, while providing public trust scores and satisfaction-based brand rankings. The core product is supplemented by TrustBuy, a brand trust scoring service targeting pre-purchase e-commerce decisions; Trend100, a trending brands leaderboard; Çözüm Başarısı, a resolution-success ranking independent of brand size; and the annual Şikayetvar Awards recognizing customer satisfaction excellence. The platform reports 30 million annual visitors and over 450,000 resolved complaints, with operations in Turkey (sikayetvar.com) and international markets (xolvie.com) covering the US, UK, and India.

The business model is a two-sided platform monetized primarily through B2B corporate membership subscriptions. Brands pay annual, quote-based fees for enhanced profile visibility, professional complaint management dashboards, priority handling, and access to brand-facing analytics. The consumer side is free and drives traffic via SEO dominance on branded complaint queries. The go-to-market combines a direct-to-consumer motion (consumers self-file) with a sales-led B2B motion targeting brand relationship managers and customer experience teams. The company is privately held, headquartered in Istanbul, Turkey, with 11-50 employees and no disclosed funding rounds, ownership structure, or revenue figures.

Name

have a complaint

Legal name

Şikayetvar

Website

https://sikayetvar.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Şikayetvar (Xolvie) is Turkey's leading consumer complaint resolution platform, serving individual consumers filing complaints and brands managing reputation through paid corporate memberships, with 30M annual visitors and 450K+ resolved complaints.

Ownership category

akta.pro rank

Product category

Online Reputation Management

NAICS

Advertising, Public Relations, and Related Services (5418)

akta.pro primary industry

Brand Safety, Monitoring & Social Listening (MPAAAOAA)

akta.pro secondary industries

Search, Review & Ratings Management (SEO/Content/Platforms/Local Listings) (MPAAAOAC), Brand Consulting, Audits & Research (Brand Health, Equity, Competitive) (BPAFAEAJ)

Keywords

• Consumer complaint management
• Online reputation platform
• Brand trust scoring
• Customer review platform
• Complaint resolution software

Headquarters

HQ city

Ankara

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Corporate Membership / Brand Subscriptions: Companies pay for premium brand profiles, enhanced visibility, complaint management dashboard access, and priority handling. Brands can track and respond to complaints professionally.
2. TrustBuy Platform Services: Brand trust scoring and verification services through the TrustBuy platform. E-commerce trust verification for brands.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels3 records

Core offering

Şikayetvar/Xolvie is a consumer complaint resolution platform that connects individual consumers with brands to submit, track, and resolve complaints publicly. Brands subscribe to a Corporate Membership program for enhanced profiles, complaint management dashboards, priority handling, and access to the TrustBuy brand trust scoring service used by consumers during pre-purchase evaluation. The platform also publishes brand rankings, trending brand lists, and annual customer satisfaction awards.

Product overview

Şikayetvar/Xolvie is a customer complaint resolution platform that operates as a marketplace connecting consumers with brands to facilitate dispute resolution. The core product enables complaint filing, tracking, and resolution, supplemented by TrustBuy for brand trust scoring, Trend100 for trending brand rankings, and Şikayetvar Awards for recognizing excellence in customer satisfaction. The platform serves both Turkish (Şikayetvar) and international (Xolvie) markets, with over 30 million annual visitors and 450,000+ resolved complaints documented on the platform.

Differentiator

Problem solved

Functional benefit

Brands

• TrustBuy: A trust scoring service that measures brand trust levels for e-commerce.

Products and services

• Şikayetvar / Xolvie Consumer Complaint Platform Consumer-facing complaint resolution platform that enables individuals to submit, publicly track, and resolve complaints against brands. Used by individual consumers free of charge, with public complaint resolution tracking and satisfaction scoring; serves 30 million annual visitors with 450,000+ resolved complaints documented.
• Corporate Membership for Brands (Kurumsal Üyelik)
• TrustBuy Brand Trust Scoring Brand trust scoring service that measures and displays brand reliability scores to help consumers make informed purchasing decisions. Operated as a separate branded service at thetrustbuy.com and integrated with the Şikayetvar/Xolvie complaint database.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• TrustBuycoreStrategic or Co-development PartnerTrustBuy is Şikayetvar's brand trust scoring platform for e-commerce, measuring and displaying brand reliability scores for consumers before purchase decisions.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Trustpilot: Global consumer review and trust platform connecting buyers and brands, directly comparable as both operate public complaint/review platforms with brand subscription revenue and trust scoring products.
• Yelp: Leading consumer review platform with public business profiles, complaint aggregation, and brand response mechanisms. Comparable business model combining free consumer reviews with paid brand-side tools.
• Reviews.io: Review collection and reputation management platform for e-commerce brands offering verified reviews, trust scores, and rich snippets. Comparable B2B subscription model and e-commerce trust verification offering.
• ProvenExpert: Customer review and reputation management platform serving SMBs and enterprises with verified reviews and reputation scores. Comparable platform targeting both consumers and brand-side subscriptions.
• ConsumerAffairs: US-based consumer complaint and review platform connecting consumers with brands for resolution. Closely comparable in two-sided marketplace model, brand subscriptions, and trust scoring services.
• eKomi: European-based review and trust management platform serving e-commerce businesses with verified review collection and trust badges. Comparable in B2B subscription model and European market positioning.
• Sitejabber: Online review platform focused on e-commerce brands, providing trust scores and consumer reviews. Directly comparable in product offering and target brand customers to Şikayetvar's TrustBuy service.

Broad incumbents

• Google Customer Reviews: Google's integrated review and rating system embedded across Search, Maps, and Shopping. Competes for the same consumer review/brand trust use case as a free, default tool with massive reach advantage.
• Better Business Bureau (BBB): Long-established North American consumer protection organization providing business accreditation, complaint resolution, and trust ratings. Comparable function in consumer-brand dispute resolution and trust signaling.

Regional players

• Reclame Aqui: Brazil's dominant consumer complaint platform with public complaint posting, brand response features, and reputation scoring. Closest analog to Şikayetvar in a different geography, sharing similar model and consumer brand recognition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/xolvie
• LinkedInlinkedin.com/company/xolvie

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about have a complaint