Pet's Delight

What Pet's Delight does

Pet's Delight is a privately held omnichannel pet specialty retailer headquartered in Dubai, United Arab Emirates, founded in 2005 and employing 51-100 staff. The company sells pet food, treats, supplies, toys, grooming products, and accessories across seven pet categories (dogs, cats, small pets, birds, fish, reptiles, and equestrian) under a mix of premium and mainstream third-party brands including Royal Canin, Acana, Orijen, ZIWI Peak, Applaws, Canagan, and Taste of the Wild. Its distribution combines an e-commerce storefront at petsdelight.com, native iOS and Android mobile applications, and 11 physical store locations split across Dubai (8 stores) and Abu Dhabi (3 stores), with in-store pickup and same/next day delivery available within Dubai. The revenue model is primarily transactional product sales supplemented by a Subscribe & Save subscription program that provides 10% off recurring orders and professional pet grooming services offered at selected store locations. Customer acquisition leans on content marketing (educational pet care blog), email newsletter, app-exclusive discounts, and brand partnership promotions, with the target market composed of UAE-based pet owners across dog, cat, small mammal, bird, fish, reptile, and equestrian segments.

Name

Pet's Delight

Legal name

Pet's Delight

Website

https://petsdelight.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Pet's Delight is a Dubai-headquartered omnichannel pet specialty retailer operating 11 stores across Dubai and Abu Dhabi plus an e-commerce site and mobile app, selling food, treats, supplies, and grooming services across seven pet categories to UAE pet owners.

Ownership category

akta.pro rank

Product category

Pet Retail

NAICS

Pet and Pet Supplies Retailers (459910), Pet Care (except Veterinary) Services (812910)

SIC

Retail-Misc General Merchandise Stores (5399)

akta.pro primary industry

Pet Supplies Omnichannel (CRAFAEAJ)

akta.pro secondary industries

Pet Food & Treats Retail (CRALAHAB), Pet Health & Wellness Retail (Supplements, OTC, Flea/Tick) (CRALAHAC), Pet Apparel & Accessories Retail (Leashes, Collars, Clothing) (CRALAHAM), Pet Toys & Enrichment Retail (CRALAHAE), Small Animal Supplies Retail (Rabbits, Guinea Pigs, Hamsters) (CRALAHAL)

Keywords

• Pet retail
• Pet supplies
• Pet food
• Pet grooming
• Online pet store

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Supply Chain, Operations, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. Product Sales: Revenue generated from selling pet food, treats, supplies, toys, grooming products, and accessories across multiple pet categories including dogs, cats, small pets, birds, fish, reptiles, and equestrian products. The company carries numerous third-party brands alongside their retail operations.
2. Subscription (Subscribe & Save): Customers can subscribe to regular orders with 10% discount, providing recurring revenue through subscription plans for pet food and supplies.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Pet's Delight is a Dubai-based pet retail chain that sells pet food, treats, supplies, toys, grooming products, and accessories across seven pet categories (dogs, cats, small pets, birds, fish, reptiles, and equestrian). It operates 11 physical stores across Dubai and Abu Dhabi, complemented by an e-commerce website and mobile app offering same/next day delivery in Dubai and a Subscribe & Save subscription program.

Product overview

Pet's Delight is an online pet supply e-commerce retailer based in Dubai, UAE, offering same/next day delivery. The company operates as a single unified e-commerce platform with a mobile app for iOS and Android. Their product portfolio spans multiple pet categories including Dogs (food, treats, supplies), Cats (food, treats, supplies, litter), Small Pets (rabbits, hamsters, guinea pigs), Birds, Fish, Reptiles, and Equestrian products. The platform features an extensive range of third-party pet food brands (Royal Canin, Orijen, ZIWI Peak, Applaws, Canagan, Taste of the Wild) alongside complementary services like Subscribe & Save subscriptions, professional grooming services, and a loyalty programme. The company operates 11 physical store locations across Dubai.

Differentiator

Problem solved

Functional benefit

Products and services

• Pet's Delight Mobile App

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Petco: US omnichannel pet retailer with stores, e-commerce, grooming, training, and veterinary services. Comparable breadth of categories, services, and digital channels.
• PetSmart: Largest North American specialty pet retailer combining physical stores, e-commerce, grooming, training, and in-store vet clinics. Comparable as a broad omnichannel incumbent in pet specialty retail.
• Amazon: Operates Amazon.ae in the UAE with broad pet supply assortment and fast fulfillment. Threat competitor in online pet retail, especially for the premium brands Pet's Delight carries.

Regional players

• Pet Lovers Centre: Southeast Asia-based omnichannel pet retailer with stores across Singapore, Malaysia, Thailand and others. Comparable specialty pet retail concept with grooming and broad assortment.
• Kiwoko: Leading specialty pet retail chain in Spain and Portugal with 150+ stores and growing e-commerce. Comparable in-store + digital specialty pet retail positioning in a regional market.
• Petz: Brazil's largest specialty pet retailer with100+ physical stores plus e-commerce and grooming/vet services. Comparable omnichannel specialty pet retail model in an emerging market.
• Fressnapf / Maxi Zoo: Pan-European omnichannel pet retail chain combining physical stores, e-commerce, and broad assortment. Comparable omnichannel specialty pet retail model outside the Middle East.

Direct peers

• Zooplus: Europe's largest online pet retailer offering broad assortment across multiple species with autoship subscriptions. Direct comparator for the online, multi-category, subscription-driven side of Pet's Delight.
• Pets at Home: UK-based omnichannel specialty pet retailer combining400+ physical stores with e-commerce, subscription, and in-store grooming/vet services. Closest international analog to Pet's Delight's combined retail + subscription + services model.
• Chewy: US online pet retailer offering broad assortment across dog, cat, and other pet categories with autoship subscription. Direct competitor in the online, multi-category pet supply space.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pet's Delight