What Resolvecall does

Resolvecall is a private UK-based customer resolution and debt collection services provider, headquartered in Glasgow and founded in 1992. The company operates a multi-channel outbound contact model — calls, emails, and texts — aimed at helping creditors recover outstanding balances. According to its public description, it positions itself as a third-party collections outsourcer serving UK creditors, though no specific client segments, vertical focus, or named customer relationships are disclosed in the available source material.

The company employs 101-250 people, placing it in the mid-sized tier of UK debt collection agencies. Its service is fundamentally labor-intensive: agents communicate with debtors across voice and digital channels to negotiate resolution of unpaid obligations. No technology stack, proprietary platform, automation tooling, or AI/ML capabilities were disclosed in the source material, and the company's web presence was inaccessible beyond a verification/loading page at the time of data collection — limiting any deeper characterization of its technical architecture, pricing model, or product differentiation. Operational geographies beyond the UK are not documented.

On revenue mechanics and go-to-market, no pricing model, contract structure, contingency vs. flat-fee mix, or customer acquisition channel information is available. The absence of disclosed customer logos, segment mix, or win/loss signals makes it impossible to characterize the commercial model with precision. Resolvecall appears to operate as a generalist mid-market collections outsourcer based on its scale and description, but verification of this positioning, its client roster, its technology investment posture, and its growth trajectory would require access to primary sources that were not available in this dataset.

Name

Resolvecall

Website

https://resolvecall.co.uk

Company type

Private

Founded year

1992

Headcount range

101–250 employees

Short description

Resolvecall is a Glasgow-based, privately-held UK debt collection and customer resolution outsourcer, founded in 1992, that helps creditors recover outstanding balances through outbound calls, emails, and texts. Mid-sized at 101-250 employees, it serves UK creditor clients across multiple communication channels.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Telephone Call Centers (56142)

SIC

Services-Management Services (8741)

akta.pro primary industry

Collections & Creditor Negotiation Support (Debtor-Side) (FSAEAFAI)

Keywords

• Debt collection services
• Customer resolution solutions
• Outstanding balance recovery
• Collections call center
• Credit recovery services

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Core offering

Resolvecall is a customer resolution service provider that assists businesses in collecting outstanding balances from end customers. Its work is delivered through outbound calls, emails, and text messages. The firm functions as an outsourced collections partner for creditor clients.

Product overview

No product information available. The source page displays a security verification/loading screen.

Differentiator

Problem solved

Functional benefit

Products and services

• Outstanding Balance Collection Service

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves1 record

Expansion highlights1 record

Direct peers

• Arrow Global Group: UK-based credit management, asset tracing and debt recovery firm. Comparable mid-to-large UK player offering creditor-side third-party collections services to banks, retailers and utilities.
• PRA Group (Portfolio Recovery Associates): Global debt purchaser and third-party collection agency with UK servicing operations. Comparable as a creditor-side collections specialist using phone, SMS and digital channels — the same omnichannel playbook Resolvecall operates.
• Lowell Group: One of the largest UK debt recovery and purchase specialists, operating under FCA regulation. Competes directly with Resolvecall for creditor-side collections mandates and is the most scaled UK-focused counterpart.
• Hoist Finance AB: European debt purchaser and collections specialist with a UK loan servicing arm. Comparable creditor-side recovery business serving banks and consumer lenders with multi-channel contact strategies.
• EOS Group: European B2B collections firm owned by Otto Group, present in the UK. Directly comparable third-party collections operating model with multi-channel outreach.
• Cabot Credit Management: UK-based debt purchaser and third-party collection agency owned by Encore Capital Group. Direct competitor to Resolvecall in the UK consumer-debt recovery market, serving similar creditor clients across multiple channels.
• Intrum AB: Pan-European credit management and debt collection firm with significant UK operations via Intrum UK. Comparable in business model (third-party creditor-side collections) but operates at much greater scale and geographic breadth.
• Moorfields Corporate Recovery: UK debt recovery specialist providing corporate and consumer collections. Smaller-scaled but directly comparable to Resolvecall in service scope and target client base.

Broad incumbents

• Teleperformance: World's largest outsourced contact-center operator with significant UK collections BPO contracts. A scaled BPO incumbent that competes with smaller specialist collection agencies like Resolvecall on creditor RFPs.
• Concentrix: Global customer experience BPO running outsourced contact centers at scale, including collections work for financial-services clients. Larger and broader than Resolvecall, but a comparable operational model for call-center-based collections.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat2 records

Key risks4 records

Key highlights4 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolvecall