Complete IT Management & Support

What Complete IT Management & Support does

Complete IT Management & Support is an Australian managed IT services provider founded in 2002 by Dean Pirera, headquartered in Goonellabah NSW with a second regional office in Varsity Lakes on the Gold Coast. The firm delivers IT consulting, cybersecurity, cloud services and managed IT support to small and medium businesses across Northern Rivers NSW and Gold Coast QLD, organising its offering into a two-phase engagement model: Phase 1 (SMB1001 Tech Advisory / vCIO) provides IT audit reports, 12-24 month roadmaps and strategy sessions built on an internally developed IT maturity framework mapped to Australian Signals Directorate critical vulnerabilities, while Phase 2 (IT Management & Support) delivers ongoing operational managed services, dedicated in-house IT staffing, and Complete IT Phones (hosted PBX/VoIP via Maxo). The company supports Windows, Mac and mixed environments and holds long-standing membership in the Apple Consultants Network as a domain specialisation.

The core technical stack comprises layered cybersecurity (web protection, patch management, email security, firewalls, encryption, antivirus, backup), business phone systems with 1300/1800 numbers, conferencing, SMS and fax-to-email, and à la carte cloud products including business-grade email (Microsoft 365/Google Workspace), domain and WordPress website hosting. Internally the firm operates on Microsoft Azure with HubSpot CRM, Stripe and QuickBooks Online for sales and billing, and uses Google Analytics for web analytics. Its most distinctive proprietary asset is the SMB1001 maturity certification program (Bronze/Silver/Gold tiers) which is positioned as the strategic front-door for new client acquisition.

Revenue is generated through monthly subscription managed IT contracts, professional services for advisory and dedicated in-house IT, and resold subscription products (VoIP, security, email, hosting) that can be consolidated into one monthly bill. Pricing is quote-based and not publicly disclosed. Go-to-market is sales-led and locally focused: free SMB1001 consultations convert prospects into ongoing managed IT engagements, supported by 18+ suburb-level landing pages and prominent direct-phone contact. The business is privately held, bootstrapped with no external funding, has 1-10 employees, and operates without a parent company.

Name

Complete IT Management & Support

Legal name

Complete IT Management & Support

Website

https://complete-it.com.au

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1–10 employees

Short description

Australian managed IT services provider founded in 2002 delivering consulting, cybersecurity, cloud and VoIP support to SMBs in Northern Rivers NSW and Gold Coast QLD via a two-phase advisory-to-managed-service model.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Enterprise Architecture & IT Operating Model (BPAHAEAB), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• Business IT consulting
• Cyber security solutions
• Cloud hosting services
• VoIP phone systems

Headquarters

HQ city

Byron Bay

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed IT support services covering all technology needs including device lifecycle management, software subscriptions, contracts management, and day-to-day IT support operations. Customers pay ongoing fees for comprehensive IT management.
2. Tech Advisory / SMB1001: Phase 1 IT advisory services including IT audit reports, 12-24 month roadmaps, vCIO strategy sessions, and executive summaries. Entry point service that leads into ongoing managed IT engagement.
3. IT Products: A la carte cloud products including cyber security, backup systems, business grade email hosting, domain management, and website hosting. Products can be consolidated into one monthly bill.
4. Business Phone Systems: VoIP phone systems and telephony services including work from home options, premium numbers, conferencing, and SMS messaging.
5. Dedicated In-house IT: Engagement of dedicated in-house IT/Information Security Specialists as part of the client's team, providing internal IT support for organizations requiring employee-based IT handling.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Complete IT Management & Support provides outsourced managed IT services, technology advisory (vCIO) and cyber security for small and medium Australian businesses. Offerings span a two-phase engagement model: Phase 1 SMB1001 tech advisory (IT audit, roadmap, vCIO strategy) and Phase 2 IT management covering devices, Microsoft 365/Google Workspace, backups, cyber security, business VoIP phones, and dedicated in-house IT staffing.

Product overview

Complete IT Management & Support is a managed IT service provider offering a comprehensive suite of technology services and cloud products for Australian small to medium businesses. The company operates a two-phase approach: Phase 1 (SMB1001 Tech Advisory) provides IT strategy and roadmap development with vCIO services, while Phase 2 (IT Management & Support) delivers ongoing operational services. The product portfolio includes managed IT services (completely managed IT, dedicated in-house IT), cyber security solutions, business phone systems (Complete IT Phones with VoIP), and a lá carte cloud products including security, phones, email, domains, and hosting. Additional services include IT systems consulting, Apple IT services, and asset lifecycle management. The company serves businesses across the Northern Rivers region (NSW) and Gold Coast (QLD) areas.

Differentiator

Problem solved

Functional benefit

Products and services

• SMB1001 Tech Advisory Phase 1 IT advisory and vCIO program providing an IT blueprint, audit report, 12-24 month roadmap, executive summary and strategy sessions aligned to Australian Signals Directorate critical vulnerabilities. Designed for Australian SMBs needing technology leadership without hiring a full-time CIO.
• Dedicated In-house IT Engagement model providing a dedicated IT/Information Security Specialist embedded within a client's internal team for organizations that need in-house IT handling and greater control over customization.
• Completely Managed IT Fully outsourced IT management service handling all technology needs including data backup, security, software subscriptions, accounts, passwords, documentation management, and day-to-day IT support operations.
• Cyber Security Solutions Multi-layered cyber security service including web protection, patch management, email security, backup systems, anti-spam, antivirus/anti-malware, firewalls, data encryption, digital certificates, and security cameras. Addresses ASD critical vulnerabilities.
• IT Systems for Business
• Complete IT Phones (VoIP)
• Apple IT Services

Quantifiable outcome

• Tailored IT roadmap aligned with business goals rather than generic solutions
• +2 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• Apple Consultants Network (ACN)coreTechnology or IntegrationLong-standing member of the Apple Consultants Network providing deep knowledge and experience with Apple platform services. Allows Complete IT to offer specialized Apple IT services and use ACN branding.
• Australian Cyber Security Centre (ACSC)coreTechnology or IntegrationPartnership with ACSC (operated by the Australian Signals Directorate) for cyber security services. The SMB1001 framework addresses vulnerabilities identified by ASD through ACSC.
• MicrosoftcoreTechnology or IntegrationMicrosoft 365 management and implementation services. Complete IT assists clients with selecting between Microsoft 365 or Google Workspace, and implements Microsoft-based solutions.
• GooglecoreTechnology or IntegrationGoogle Workspace management services. Complete IT helps clients choose between Microsoft 365 or Google Workspace and provides implementation support.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• ASI Solutions: Sydney-headquartered MSP offering managed IT, cloud, security, and unified communications to SMBs across Australia; comparable service catalogue and SMB target market.
• IntelliTeK (now part of Atturra): Australian managed IT services provider serving SMB and mid-market clients with managed support, cyber, and cloud services; comparable regional managed services model and customer size.
• Tecala Group: Australian MSP providing managed IT, cyber security, cloud, and Microsoft 365 services to mid-market and SMB customers in NSW/QLD; directly comparable managed services portfolio and customer profile.
• Brennan IT: Australian managed IT services and consulting firm serving SMB and mid-market clients across similar functional areas (managed IT, cyber, cloud, vCIO); the closest scale-up peer and a logical acquirer of Complete IT.
• Everything MSP: Australian MSP community/network; the company's Data Protection Officer contact email ([email protected]) suggests a direct relationship, and they share the SMB managed services customer profile and operational model.

Emerging players

• Versent: Australian cloud and managed services firm focused on Microsoft Azure, AWS, and modern workplace; relevant peer for the Microsoft 365/Azure migration and cloud infrastructure portion of Complete IT's stack.
• Tesserent (Thales Australia): Australian cyber security firm (now part of Thales) providing managed security and consulting to enterprise and government; comparable in the cyber and compliance layer Complete IT addresses via SMB1001.
• CyberCX: Australia-dedicated cyber security services provider covering managed detection, advisory, and compliance; relevant peer on the cyber security portion of Complete IT's portfolio, especially as SMB clients demand deeper security capability.

Broad incumbents

• Datacom: One of the largest Australasian IT services providers with broad managed services, cloud, and cyber offerings; overlaps with Complete IT's managed IT and SMB/mid-market coverage but at vastly greater scale.
• Telstra Enterprise (Managed Services): Australia's largest telco offering managed networks, security, and cloud services to SMBs; competes for the same SMB managed services wallet, especially around connectivity, phones, and security bundles.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/people/Complete-IT-Management-Support/100067394407731
• LinkedInlinkedin.com/company/4858143

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Complete IT Management & Support