What Integrity Connect does

Integrity Connect is a UK-based hybrid mail and digital communications company operating as a trading division within the broader Integrity Communications Group, itself part of the Integrity Print Group (founded 1917, headquartered in Midsomer Norton, Somerset, England). The business provides document automation, hybrid mail and digital communication services to enterprise and SME customers across finance, housing associations, local government, charities, healthcare and the legal sector. Parent-group turnover is reported at £55m-£60m, though division-level revenue is not separately disclosed.

The company's product portfolio combines a self-service platform, Clarity Mail, which enables users to send physical mail on a pay-per-letter basis without a subscription fee, alongside enterprise-grade services for high-volume mailings and complex document automation workflows. Production infrastructure is anchored by a partnership with Canon Production Printing (inkjet technology, established February 2020), with workflow tooling supported through Quadrient and cost management via Auditel. Notable enterprise customers include Allergan, FSCS, CHEP, TfL, Clarion, Safety Kleen, Bupa, Pfizer, LexisNexis and Aster, alongside 70+ housing-association clients. Security and compliance posture is evidenced by ISO 27001, ISO 9001, ISO 14001, Cyber Essentials Plus, FSC and BRCGS certifications, with a public Net Zero 2035 commitment supporting public-sector and regulated procurement.

Revenue mechanics rest on a dual go-to-market: a low-friction, transactional self-serve channel for smaller senders (per-letter pricing on Clarity Mail) and a direct enterprise sales motion for high-volume contracts and complex document automation projects. Pricing is therefore largely usage- and contract-based rather than seat-based. The leadership team comprises Chris Walton (Managing Director), Andrew Law (Sales and Marketing Director) and Dave Meredith (Operations Director), supported by senior commercial hires in 2021. No external funding rounds, private equity investment or M&A activity have been disclosed.

Name

Integrity Connect

Legal name

Integrity Connect

Website

https://integrity-connect.co.uk

Company type

Private

Founded year

1917

Operating status

Operating

Headcount range

101–250 employees

Short description

Integrity Connect is a UK-based hybrid mail and digital communications company offering document automation and pay-per-letter mailing services to enterprise and SME customers across finance, housing, government, healthcare and legal sectors.

Ownership category

akta.pro rank

Product category

Mailing and Communications Services

NAICS

Direct Mail Advertising (541860), Postal Service (4911), Couriers and Express Delivery Services (4921)

SIC

Services-Direct Mail Advertising Services (7331), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Esports Data, Analytics & Integrity Services (Stats, Anti-Cheat, Anti-Fraud) (MPAFADAI)

Keywords

• Hybrid mail services
• Direct mail campaigns
• Document automation
• Mailing house services
• Multi-channel communications

Headquarters

HQ city

Midsomer Norton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Supply Chain, Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Transaction-based Mail Services: Primary revenue from per-letter transaction fees through the Clarity Mail platform. Users are charged only for letters sent with no contract, license fee, or minimum spend required. The majority of the charge covers postage costs with the service providing cost-effective mail delivery.
2. Professional Services: Document automation projects, bespoke software development, app development, and implementation services provided on a project basis. These services deliver significant ROI through time reduction, efficiency gains, and process automation.
3. Print and Postage Services: High-volume printing and mailing services including direct mail campaigns, hybrid mail, bulk mail, and mail sorting. Revenue generated from print production costs plus postage handling.

Pricing tiers

Go-to-market motion4 records

Distribution channels3 records

Marketing channels6 records

Core offering

Integrity Connect is a UK mailing house and digital communications provider that delivers hybrid mail, direct mail, bulk mail, and transactional mail services through its proprietary Clarity Connect portal, which enables customers to digitally submit documents for automated print and postal dispatch with barcoded tracking. The company also offers inbound mail handling via a Virtual Mail Room with secure digital vault, multi-channel communications (SMS, email, mail), and digital solutions including document automation, bespoke software development, and app development for UK enterprises in Finance, Housing, Local Government, Charities, Healthcare, and Law sectors.

Product overview

Integrity Connect offers a comprehensive suite of communication and mailing solutions built around its flagship Clarity Connect Hybrid Mail platform. The portfolio spans four main categories: Mailing Services (including direct mail, hybrid mail, bulk mail, mail sorting, international mail, and specialty mail like cheque mailing and welcome packs), Digital Solutions (comprising app development, document automation, and bespoke software), Direct Marketing (SMS, email, and multi-channel communications), and Postage Services (envelope enclosing). The Clarity Connect portal serves as the central hub for hybrid mail operations, enabling automated document submission and tracking. The company positions itself as a one-stop solution for businesses seeking both physical and digital communication services, with particular focus on regulated sectors including finance, housing, local government, healthcare, and law.

Differentiator

Problem solved

Functional benefit

Products and services

• Clarity Connect Hybrid Mail A tailored hybrid mail platform serving as a desktop-to-print solution that enables organisations to print and dispatch large volumes of letters with a single click, featuring a four-step document submission process and automated mailing features with barcoded tracking for 100% accuracy.
• Direct Mail Physical mail marketing service delivering promotional items such as postcards, brochures, catalogues, and letters directly to target market mailboxes, offering personal engagement and brand recognition.
• Hybrid Mail Mailing service combining digital platform capabilities with conventional postal delivery, allowing users to generate and send physical mail items from computers or mobile devices.
• Virtual Mail Room Inbound mail service integrating hybrid and digital mail solutions for inbound correspondence, converting physical post into digital format stored in a secure digital vault with tailored workflows.
• Bulk Mail High-volume mailing service providing fully sorted and tracked mailing for businesses, offering cost-effective solutions for large-scale communication campaigns.
• Mail Sorting Professional mail sorting service organizing outbound mail for optimal delivery efficiency and cost savings.
• International Mail Mailing service enabling businesses to reach customers internationally with tracked and sorted mail solutions.
• Partially Addressed Mail Door-to-door mail service targeting households without individual name addressing while maintaining delivery effectiveness.
• Transactional Mail Automated document mailing service for sending transaction-related communications such as invoices, statements, and notices.
• Welcome Packs Personalized onboarding communication packages for new customers delivered via mail.
• Cheque Mailing Secure cheque dispatching service with barcoded tracking and automated enclosing for financial document delivery.
• Web-To-Print Online print ordering platform allowing businesses to order print products, upload branded files, and use pre-defined templates for consistent brand communications.
• Envelope Enclosing Automated insertion service enclosing documents into envelopes with barcoded tracking for precision and accuracy.
• Multi-Channel Communications Integrated communication platform combining SMS, email, and physical mail channels for consistent multi-channel marketing campaigns.
• SMS Marketing Text message marketing service for delivering promotional messages, appointment reminders, and updates directly to customer mobile devices.
• E-Mail Marketing Email campaign service with segmentation, profiling, targeting, and personalisation capabilities for reaching customers with content-rich communications.
• App Development Bespoke mobile application development service creating custom apps for customer engagement, appointment booking, and brand interaction.
• Document Automation Document assembly software automating generation of complex personalised documents at scale using predefined templates and business rules.
• Bespoke Software Custom software development service creating tailored solutions for specific business needs, streamlining processes and improving customer interactions.

Quantifiable outcome

• 100% accuracy rate on letter fulfillment through barcoded tracking
• +3 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Canon Production PrintingcoreTechnology or Integration · 1 February 2020Strategic partnership with Canon beginning February 2020 for inkjet printing technology. Initial investment in Varioprint i300 (January 2020), followed by Colorstream 6700 acquisition (June 2020). Canon provides ongoing product training, market overview, and technical support. Partnership enables high-speed inkjet capabilities and operational efficiency improvements.
• QuadientcoreTechnology or IntegrationIntegration partnership for Quadient Inspire document composition software used in SMS communications and outbound service configurations. Enables data-driven communication automation across platforms.
• Integrity Communications GroupcoreOthersIntegrity Connect is a trading division of Integrity Communications Group (parent company). The group provides financial security and investment capability enabling continuous technology investment and growth. Integrity Print Group generates £55m turnover.
• AuditelsupportingStrategic or Co-development PartnerPartnership with Auditel to develop a sustainability measurement, monitoring, and reporting program. Supports Net Zero 2035 target by tracking environmental performance metrics.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• HH Global: Global marketing services provider with substantial print, direct mail and creative production operations; competes on enterprise creative production and direct mail at scale, broader than Integrity Connect's mid-market focus.
• Quadient: Listed provider of customer communication management, document automation and parcel lockers with a strong UK mail/document automation footprint; overlaps with Clarity Mail and document automation offerings.
• Paragon Customer Communications: Large UK communications services provider delivering secure, high-volume transactional print and digital communications to regulated sectors (finance, utilities, public sector), overlapping with Integrity Connect's enterprise pipeline.
• Royal Mail (International Distribution Services): UK postal incumbent offering hybrid mail (Royal Mail Hybrid Mail) and bulk mail services directly to enterprises, competing on the same transaction-based commercial mail proposition and benefiting from upstream postcode/address infrastructure.
• CGI Federal / Xerox / HP mailing services: Xerox offers enterprise print, mailroom and hybrid mail workflow solutions that compete with Integrity Connect's bespoke software and document automation capabilities, especially in shared-service environments.

Direct peers

• OnePost: UK hybrid mail provider offering self-serve and managed document-to-post solutions with similar transaction-based pricing, targeting accountancy, legal and SME use cases overlapping with Integrity Connect.
• Docmail (CFH Docmail): Long-standing UK-based hybrid mail and managed print/post service serving enterprise and public-sector clients; competes head-on with Clarity Connect on digital-to-print workflows and per-letter transaction pricing.
• OpenPrint: UK print and direct mail bureau offering hybrid mail, bulk mail and document services to similar mid-market and enterprise clients, with comparable commercial pricing models.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/integrity-connect-1
• Facebookfacebook.com/Integrity.Connect.IPGroup

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrity Connect