What Ear and Hearing Australia does

Ear and Hearing Australia is an independent, family-operated audiology practice founded in 1998 by Dr. Moh Dadafarin and headquartered in Melbourne, Australia. The business operates a network of 12 owned-and-operated hearing clinics distributed across Melbourne's metropolitan suburbs, including Kew (the founding site), Toorak, Hawthorn East, Malvern, Canterbury, Balwyn, Camberwell, Surrey Hills, Ashburton, Ivanhoe, Reservoir, and Docklands, with the Toorak location being the most recent expansion in April 2025. Service delivery is anchored by Master's- and Doctorate-qualified audiologists delivering diagnostic testing (pure-tone audiometry, speech audiometry, tympanometry, otoacoustic emissions, auditory brainstem response), hearing aid dispensing across eight independent brands (Phonak, Oticon, Signia, Unitron, Widex, Bernafon, ReSound, Starkey), specialised Lyric extended-wear devices, micro-suction ear wax removal, tinnitus management, cochlear implant referral and support, and pediatric audiology for children aged six months and older. Remote care adjustments and a self-directed online hearing self-assessment tool extend the practice beyond in-person visits. The company is not affiliated with any hearing aid manufacturer, allowing device-agnostic recommendations.

The business operates a multi-channel revenue model blending professional services and hardware sales. Revenue streams include clinical audiology services, hearing aid fitting and sales, ear wax removal procedures, and subsidised care through Medicare (with GP/CDM referral), the Australian Government Hearing Services Program (OHS) for pensioners and veterans, NDIS, WorkCover Victoria, TAC, and negotiated private health insurance rebates (notably Bupa, where members receive 60-100% rebates and a $500 binaural premium discount). Distribution is direct-to-consumer through physical clinics with a self-serve online booking system, complemented by referrals from general practitioners and medical specialists and a multi-channel content marketing footprint (Facebook, Instagram, YouTube, LinkedIn, X, blog). Leadership is concentrated within the founding Dadafarin family across clinical, operational, financial, and marketing functions, with government-accreditation depth representing a meaningful barrier to entry.

Name

Ear and Hearing Australia

Legal name

Ear and Hearing Australia

Website

https://earandhearing.com.au

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Ear and Hearing Australia is a family-operated independent audiology practice operating 12 clinics across metropolitan Melbourne. It delivers diagnostic hearing tests, hearing aid fittings across eight brands, tinnitus treatment, ear wax removal, and cochlear implant support to adult and pediatric patients under Medicare, NDIS, WorkSafe, and private subsidies.

Ownership category

akta.pro rank

Product category

Audiology and Hearing Healthcare Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Audiology & Hearing Services (ENT-Affiliated) (HLAKAMAI)

akta.pro secondary industries

Audiology & Hearing Diagnostic Centers (HLAFAKAH), Hearing Enhancement / Assistive Listening Audio Devices (CRACANAL)

Keywords

• Diagnostic hearing tests
• Audiology clinic services
• Hearing aid fittings
• Tinnitus treatment
• Ear wax removal

Headquarters

HQ city

Kew

HQ country

Australia

HQ region

Oceania

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Clinical Audiology Services: Revenue generated from diagnostic hearing tests, hearing assessments, tinnitus treatment, and other clinical audiology services. Services may be subsidized through Medicare rebates (with GP referral), government hearing services programs, and private health insurance.
2. Hearing Aid Sales and Fitting: Revenue from sale and fitting of hearing aids and assistive listening devices. Multiple hearing aid brands are offered (Phonak, Oticon, Signia, Unitron, Widex, Bernafon, ReSound, Starkey). Hearing aids may be partially subsidized through government programs for eligible pensioners and veterans.
3. Ear Wax Removal Services: Micro-suction ear wax removal procedures performed by audiologists.
4. Government Program Subsidies: Revenue from Australian Government programs including the Hearing Services Program (HSP), NDIS funding for eligible participants, WorkCover Victoria claims, and TAC (Transport Accident Commission) funded services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Ear and Hearing Australia operates a network of 12 audiology clinics across metropolitan Melbourne delivering comprehensive hearing healthcare: diagnostic hearing tests (adult and pediatric), hearing aid sales and fitting across multiple independent brands, tinnitus assessment and treatment, ear wax removal via micro-suction, cochlear implant support, and industrial audiology services. Services are delivered by Master's- and Doctorate-level audiologists with access to government subsidies (Medicare, NDIS, WorkCover, Office of Hearing Services, TAC) and private health insurance rebates.

Product overview

Ear and Hearing Australia operates a network of 12 audiology clinics across metropolitan Melbourne, providing comprehensive hearing healthcare services. The core offering includes diagnostic hearing tests (for adults and children aged 6+ months), a wide range of hearing aids from 8 independent brands (Phonak, Oticon, Signia, Unitron, Widex, Bernafon, ReSound, Starkey), and specialized treatments including tinnitus management, ear wax removal via micro-suction, and cochlear implant support. Key product lines include the Lyric invisible 24/7 hearing aid and various styles (BTE, CIC, ITC, ITE, RIC, IIC). Additional services encompass industrial audiology, WorkCover assessments, remote care adjustments, and assistive hearing devices. The practice positions itself as independent from hearing aid manufacturers to provide unbiased recommendations.

Differentiator

Problem solved

Functional benefit

Products and services

• Hearing Tests Comprehensive diagnostic hearing tests for adults and children including Pure Tone Audiometry, Speech Audiometry, Tympanometry, Otoacoustic Emission tests, and Auditory Brainstem Response (ABR) testing.
• Children's Hearing Test Specialized hearing assessments for children including Visual Reinforcement Audiometry (VRA) for infants 7+ months to 3 years, Play Audiometry for children 3+ years, and Tympanometry testing.
• Online Hearing Test Free self-assessment tool that helps evaluate hearing health and determines if a formal hearing assessment with an audiologist is needed. Takes approximately 5 minutes with immediate results.
• Hearing Aids Wide range of hearing aids from multiple independent brands including Phonak, Oticon, Signia, Unitron, Widex, Bernafon, ReSound, and Starkey. Offerings include Behind The Ear (BTE), Completely In the Canal (CIC), In the Canal (ITC), In The Ear (ITE), Receiver In The Ear (RIC), and Invisible In The Canal (IIC) styles.
• Lyric Hearing Aid Invisible 24/7 hearing aid that is inserted deep in the ear canal and worn continuously for months without removal. Changed every 2-3 months. No batteries or maintenance required.
• Invisible Hearing Aids Discreet hearing aid options including IIC (Invisible In the Canal) and Lyric devices that are virtually undetectable when worn.
• Tinnitus Treatment Comprehensive assessment and management of tinnitus including sound therapy, counseling, and fitting of hearing aids with tinnitus masking features.
• Ear Wax Removal Professional ear cleaning using micro-suction and curettage techniques performed by trained audiologists in accordance with Australian clinical standards.
• Cochlear Implant Assessment, referral, and ongoing support for cochlear implant candidates. Services include evaluation of suitability and coordination with implant specialists.
• Industrial Audiology Occupational hearing services including pre-employment hearing tests, industrial noise assessments, and hearing conservation programs for workplaces.
• WorkCover Services Free hearing tests and hearing aid fitting for WorkCover clients with established hearing loss claims in Victoria.
• Remote Care Remote hearing aid adjustments and telehealth audiology consultations allowing audiologists to fine-tune hearing devices without in-person visits.
• Assistive Hearing Devices Additional hearing assistance devices beyond traditional hearing aids, including amplified phones, alert systems, and TV listening devices.
• Ear and Hearing Australia Clinic Network Network of 12 conveniently located audiology clinics across metropolitan Melbourne offering consistent, premium client-centered care with independent and unbiased advice.

Named customers7 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• WorkSafe VictoriacoreOthersAccredited WorkSafe Victoria hearing services provider offering free hearing tests for eligible WorkCover clients with established hearing loss claims, including free hearing aid fitting if required.
• NDIS (National Disability Insurance Scheme)coreOthersRegistered NDIS provider delivering hearing services to eligible NDIS participants with hearing impairment.
• Office of Hearing Services (OHS)coreOthersAccredited provider under the Australian Government Hearing Services Program, offering subsidized hearing services for eligible pensioners and veterans.
• Medicare Australia / Services AustraliacoreOthersRegistered Medicare provider offering rebates for hearing tests upon medical practitioner referral and Chronic Disease Management (CDM) plan referrals.
• TAC (Transport Accident Commission)coreOthersAccredited TAC provider delivering hearing services for Victorians injured in transport accidents, including hearing tests and hearing aids where eligible.
• Audiology AustraliacoreOthersAudiologists are accredited members of Audiology Australia, holding Clinical Certificate of Practice (CCP). Logo displayed as accreditation mark on website.
• Department of Health and AgeingcoreOthersAccredited by the Australian Government Department of Health and Ageing for delivering hearing services under government programs.
• Macquarie UniversityminorOthersClinical placement supervisor for Macquarie University audiology students. Principal audiologist Dr. Moh Dadafarin holds a Master's degree in Clinical Audiology from Macquarie University.
• University of MelbourneminorOthersClinical placement supervisor for University of Melbourne audiology students.
• La Trobe UniversityminorOthersClinical placement supervisor for La Trobe University audiology students.
• BupacoreOthersEar and Hearing Australia's audiologists are recognized Bupa providers. Bupa members with appropriate extras cover can receive 60-100% rebates on audiology services. Additional $500 discount on Premium Fitting & Care Package for Bupa members fitted with binaural premium hearing aids.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Amplifon: Global hearing care retailer with Australian clinics offering hearing assessments and multi-brand fittings; larger and more diversified, but overlaps in core audiology services and Melbourne coverage.
• Cochlear Limited: Leading implantable hearing device manufacturer and clinical service provider; broader scope than Ear and Hearing Australia, but its cochlear implant assessment pathway overlaps with the practice's cochlear implant referral service.

Others

• Demant (Oticon): Manufacturer of Oticon hearing aids supplied through independent audiology clinics; an upstream ecosystem participant whose distribution model intersects with Ear and Hearing Australia's multi-brand dispensing approach.
• Sonova (Phonak): Global hearing aid manufacturer whose Phonak and Unitron brands are among the eight dispensed by Ear and Hearing Australia, representing a key supplier relationship within the independent audiology channel.

Direct peers

• Hearing Australia: Government-funded national provider of hearing services to eligible Australians, including pensioners and NDIS participants, serving many of the same subsidised patient segments as Ear and Hearing Australia.
• Bloom Hearing: Multi-site audiology clinic network in Australia offering hearing tests, hearing aids from multiple manufacturers, and government-subsidised fittings, positioning it as a direct metropolitan competitor to Ear and Hearing Australia's clinical model.
• Connect Hearing: Sonova-affiliated audiology clinic network in Australia dispensing Phonak and Unitron devices alongside diagnostics, competing for hearing aid fittings within a similar suburban-clinic delivery model.
• National Hearing Care: Australia-wide audiology clinic chain providing diagnostic hearing assessments, hearing aid fittings, and tinnitus services under government programs, with overlapping Melbourne coverage and similar payer mix.
• Specsavers Audiology: Large optical-and-audiology retail chain operating audiology clinics across Australia with multi-brand hearing aid dispensing, directly competing with Ear and Hearing Australia for Melbourne patients via GP referrals and walk-in fittings.
• Bay Audio: Australian audiology retailer operating multiple clinic locations with multi-brand hearing aid dispensing and audiologist-led assessments, comparable in service mix and metropolitan footprint to Ear and Hearing Australia.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/EARandHEARING
• YouTubeyoutube.com/@Ear-hearingAu
• Facebookfacebook.com/earandhearingaustralia
• LinkedInlinkedin.com/company/ear-and-hearing-australia
• Instagraminstagram.com/earandhearingaustralia

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ear and Hearing Australia