Prof Debt Mediation

What Prof Debt Mediation does

Prof Debt Mediation, operating through Consumer Adjustment Company, Inc (CACi), is a privately held U.S. receivables management firm founded in 1998 and headquartered in Jacksonville, with operational presence in St. Ann, Missouri. The company delivers accounts receivable management services to business clients on a contingency fee basis, recovering outstanding cash while emphasizing reduced complaint rates and lower collection costs. In addition to its core debt collection line, the firm offers staffing solutions and customer care outsourcing services, diversifying its B2B revenue model beyond pure contingency collections.

The company's technology infrastructure consists of two web portals: a Client Access Web Portal (clientaccessweb.com) that enables business clients to monitor performance metrics, access individual account information, and generate or schedule reports, and a Consumer Self-Management Portal (managemyaccount.net) that allows end-consumers to make payments, manage their accounts, and resolve inquiries online. The firm maintains RMAI Certified Agency status (certification C2003-1137) and NMLS registration (ID 977542), reflecting compliance with receivables management industry standards and federal licensing requirements. Leadership is led by CEO Rohan Kissoonlal.

Prof Debt Mediation / CACi pursues a direct enterprise sales motion with dedicated business inquiry channels (800-777-7971, [email protected]) and a parallel consumer help line (877-449-4411, [email protected]). The company serves a B2B customer base of businesses seeking outsourced A/R recovery, staffing, and customer care support, with a horizontal segmentation approach across industries. No customer logos, revenue figures, or partnership details are publicly disclosed.

Name

Prof Debt Mediation

Legal name

Consumer Adjustment Company, Inc

Website

https://pdminc.net

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Prof Debt Mediation (CACi / Consumer Adjustment Company, Inc.) is a U.S. receivables management firm providing contingency-based accounts receivable collections, staffing, and customer care services to business clients, supported by RMAI certification and dual client/consumer web portals.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Collection Agencies (56144), Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industry

Collections, Recovery & Debt Management Platforms (FSAGAHAI)

Keywords

• Debt collection services
• Accounts receivable management
• Skip tracing services
• Consumer debt recovery
• Receivables management solutions

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Accounts Receivable Management Services: Revenue generated through contingency-based accounts receivable management services for business clients. The company recovers cash on behalf of clients with emphasis on fewer complaints and lower cost.
2. Staffing Services: Provides staffing solutions for business clients as part of service offerings.
3. Customer Care Services: Customer care outsourcing services for business clients.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

Prof Debt Mediation provides debt collection services to business clients using modern skip tracing tools, with service approaches tailored to each client's needs. The offering focuses on recovering outstanding receivables for businesses while supporting consumer-facing self-service options for payment and account management, operating under an RMAI-certified receivables management framework.

Differentiator

Problem solved

Functional benefit

Products and services

• Debt Collection Services Customized third-party debt collection services for U.S. businesses, using modern skip tracing tools to locate debtors and recover outstanding receivables in line with client-specific requirements.
• Consumer Self-Management Portal Online consumer-facing portal that allows individuals contacted by the agency to make payments, manage their accounts, and access answers to questions about communications received.
• Client Access Web Portal Secure login portal for business clients to monitor collection performance, access individual account information, and create and schedule reports on receivables activity.

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators1 record

Recent moves4 records

Expansion highlights2 records

Direct peers

• Radius Global Solutions: Mid-market provider of accounts receivable management, customer care, and BPO services with RMAI certification. Closely comparable business mix — collections plus staffing-adjacent customer services — and similar creditor client base.
• National Credit Services: Mid-sized third-party collection agency offering contingency A/R management to creditors with consumer self-service payment portals. Comparable business model, technology footprint, and B2B GTM motion to CACi.
• IC System: Privately held third-party debt collection agency serving consumer and commercial creditors across the U.S. Closely comparable in size, service mix, and B2B GTM motion to CACi, including a similar client-and-consumer web portal model.
• ConServe (Continental Service Group): Privately held, RMAI-certified third-party collection agency offering accounts receivable management on a contingency basis to consumer and commercial creditors. Comparable in size, certification status, and B2B contingent collection model.
• Alltran Financial: Privately held RMAI-certified third-party debt collection agency providing first- and third-party receivables management. Comparable in service scope, certification, and mid-market positioning relative to CACi.
• Transworld Systems (Glia Technologies): Privately held third-party collections agency providing contingent and passive A/R management to SMB and enterprise creditors. Comparable in services offered, target customer, and use of web-based debtor self-service portals.

Broad incumbents

• EOS Solutions (EOS Group): International receivables management group operating third-party collections and BPO services across multiple geographies. Overlaps on core third-party debt collection services and BPO/customer-care adjacencies, though larger and more geographically diversified.
• PRA Group: Public global acquirer of nonperforming loans and provider of collection services. Comparable as a third-party agency competing for creditor placements and offering similar skip-tracing and recovery capabilities, though at national/international scale.
• Encore Capital Group: Public, large-cap consumer debt buyer and third-party collector (including Midland Credit Management). Directly comparable as a third-party collections services provider serving the same B2B creditor market, but operates at vastly greater scale and with owned-portfolio capability.

Emerging players

• TrueAccord: Tech-forward, digital-first consumer debt collection agency using machine learning and self-service portals instead of call-heavy outreach. Comparable end-market and RMAI-aligned compliance posture, but differentiated by a pure-tech, low-headcount delivery model that competes for the same creditor placements.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Prof Debt Mediation