What Root Service does

Root Service AG (root-service ag) is a privately held Swiss software company founded in 1989 and headquartered in Bürglen, Thurgau. The company operates an integrated suite of vertical software products organized under two flagship lines: Perigon Health, a modular care management platform for Spitex (home care), ambulatory, and nursing home operators covering planning, dispatch (Perigon Dispo), documentation (Perigon Care, Perigon RAI), billing (Perigon Central), document management (Perigon Docs), mobile field capture (Perigon Mobile), authentication (Perigon Hello), reporting (Perigon Dashboard), office tools (Perigon Office), and family caregiver collaboration (Perigon FamilyCare); and Perigon Agro, an ERP solution for the agricultural and horticultural (green-industry) sector covering production planning, trading operations, and marketplace integration including Blumenbörse Schweiz. The stack is built on Microsoft/.NET technologies, with optional Swiss-hosted cloud delivery via the Swiss Cloud service and a Managed Services overlay for operations, monitoring, and maintenance.

The company monetizes through a mix of perpetual and rental (Perigon Rent) software licenses, mandatory annual Updatevertrag contracts, Swiss Cloud hosting subscriptions, pre-paid service packages (CHF 3,000-10,000 with 6-12% discounts), hourly support (CHF 180-225 per hour), and instructor-led training (CHF 630 per course). Distribution is overwhelmingly direct, anchored by sales to enterprise Spitex providers (Senevita Casa as flagship, Lindenhof Oftringen, IPB Spitex AG, reha@home ag) and supplemented by referral partnerships with Spitex Schweiz, ASPS, and 15+ cantonal Spitex associations. The Perigon Forum community platform drives customer-led product development with over 100 implemented suggestions, and the company holds ISO 27001:2022 certification covering Perigon, Swiss Cloud, and Modern Workplace services, supporting regulatory billing integrations with KLV, IV, UVG, e-invoicing, OPAN admission documents, and Swisscom Health's CuraLINE Webservice.

Name

Root Service

Legal name

Ro-ot Service AG

Website

https://web.root.ch

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Root Service AG is a Swiss vertical software company providing modular care management (Perigon Health) and agricultural ERP (Perigon Agro) products, delivered via Swiss Cloud hosting and Managed Services, to Spitex organizations, nursing homes, and green-industry businesses across Switzerland.

Ownership category

akta.pro rank

Product category

Healthcare Management Software

NAICS

Home Health Care Services (621610), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Home Health Care Services (8082), Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Care Coordination, Escalation & Clinical Workflow for RPM (HLACAFAI)

akta.pro secondary industry

Farm Management & Decision Support Software (FMIS, ERP, Recordkeeping) (AFAGALAA)

Keywords

• Healthcare management software
• Home care software
• Agricultural ERP software
• Cloud hosting services
• Managed IT services

Headquarters

HQ city

Weinfelden

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Others

Revenue model

1. Software Licensing: Perigon software products sold under perpetual license or rental (Perigon Rent) models with mandatory Updatevertrag for active operation
2. Software Update Contracts: Annual update contracts providing new versions, documentation updates, and compatibility assurance for current version plus five previous versions (up to 2 years)
3. Swiss Cloud Services: Hosted server solutions providing secure infrastructure without customer investment or maintenance requirements, operated on best-effort basis
4. Managed Services: IT operations, monitoring, and maintenance services ensuring system stability, security, and currency without customer daily management burden
5. Support Services: Technical support via ticket system, email, and phone during business hours (Mon-Fri 08:00-12:00, 13:30-17:00) with priority-based response times. Emergency hotline available 24/7 with 50% surcharge
6. Service Packages: Pre-purchased credit packages for support, training, and installation services with 6-12% discount versus hourly billing
7. Training Courses: Instructor-led courses on Perigon modules (e.g., Perigon Central Rechnungslauf, Debitorenverwaltung) priced at CHF 630 per course including lunch

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Root Service AG provides an integrated suite of business software solutions for Swiss healthcare (Spitex home care) and agricultural organizations, combined with Swiss-hosted cloud infrastructure and managed IT services. Core offerings include the modular Perigon Health platform for care planning, documentation, dispatch, billing, mobile documentation, and family caregiver collaboration; and the Perigon Agro ERP suite for production and trade operations in the green industry. Complementing the software are Swiss Cloud hosting, Managed Services (IT operations support), rALS, and Fusions Beratung (merger consulting for care organizations).

Product overview

Root Service AG operates as a Swiss software company offering an integrated suite of healthcare (Perigon Health) and agricultural (Perigon Agro) management solutions, complemented by cloud infrastructure (Swiss Cloud) and managed IT services. The Perigon Health platform is a modular ecosystem comprising core components (Perigon Central for billing/administration, Perigon Dispo for dispatch/scheduling, Perigon Mobile for mobile documentation, Perigon Docs for document management, Perigon Hello for MFA authentication, Perigon Dashboard for reporting, Perigon Care for care planning, Perigon RAI for assessments, Perigon Office, Perigon FamilyCare for informal caregiver integration, Perigon SaaS and Perigon Rent as deployment options, and Caracal as a specialized sub-brand). Perigon Agro serves the agricultural sector with production planning and trading operation support. All offerings can be deployed via Swiss Cloud hosting or on-premises, with Managed Services providing ongoing IT infrastructure support.

Differentiator

Problem solved

Functional benefit

Brands

• Perigon Health: Software solution for healthcare and home care organizations (Spitex), including modules for planning, documentation, billing, and mobile access.
• Perigon Agro
• Swiss Cloud
• Managed Services
• rALS
• Perigon Mobile
• Perigon FamilyCare
• Perigon Central
• Perigon Dashboard
• Perigon Dispo
• Perigon Docs
• Perigon Hello
• Perigon Care
• Perigon RAI
• Perigon Office
• Perigon Rent
• Perigon SaaS
• Caracal

Products and services

• Perigon Health

Quantifiable outcome

• Perigon Health 2026.1 includes new CuraLINE Webservice for simplified e-invoice transmission via Swisscom Health
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature9 records

Partnerships

Seven partnerships are on record, tiered core and flagship.

• Spitex Schweiz (Spitex Verband Schweiz)coreStrategic or Co-development PartnerNational Spitex association partnership for industry collaboration, standards development, and market access. Root Service participates in industry events and maintains close ties with the association for product development alignment.
• Association Spitex privée Suisse (ASPS)coreStrategic or Co-development PartnerPrivate Spitex organizations association partnership for product collaboration and industry representation in Switzerland.
• 15+ Spitex Kantonalverbände (Canton Associations)coreChannel Partner/ Reseller/ DistributorRegional canton-specific Spitex associations including those for Bern, Basel, Zurich, Luzern, Aargau, and others providing local market access and credibility.
• Swisscom HealthcoreTechnology or IntegrationIntegration partnership for CuraLINE Webservice enabling e-invoice transmission to Swisscom Health platform, simplifying operations and reducing maintenance for healthcare billing customers.
• MicrosoftcoreTechnology or IntegrationTechnology partnership for Modern Workplace services using Microsoft products. Microsoft Teams used for webinar delivery. Azure/Microsoft infrastructure underlies cloud services.
• Senevita CasaflagshipStrategic or Co-development PartnerFlagship customer partnership with Switzerland's largest private Spitex provider operating across all cantons. Product was customized for nationwide multi-canton deployment.
• Lindenhof OftringencoreStrategic or Co-development PartnerNursing home collaboration to extend Perigon Health into the Heimbereich (nursing home) sector with customized task planning and reporting features.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Direct peers

• Meierhofer AG: German healthcare IT provider of clinical and care documentation solutions for hospitals and care organizations, now part of CompuGroup Medical. Comparable in addressing care-documentation, scheduling, and clinical workflow needs similar to Perigon Health's Spitex-focused modules.
• MediFox GmbH: German software vendor specializing in ambulatory care, home care, and therapy provider management, now part of CompuGroup Medical. Closely comparable to Root Service's Perigon Health offering, addressing the same operational, billing, and documentation workflows for DACH home-care providers.
• AGRARMONITOR AG: Swiss agricultural management software providing production planning, inventory, and trading tools for Swiss farms and the green industry. Comparable to Perigon Agro in addressing the same Swiss agricultural production-and-trading workflows and customer base.
• Softzorg GmbH: DACH-region home care and outpatient care software vendor providing planning, documentation, and billing tools for Spitex-equivalent providers. Directly competes with Perigon Health in the German-speaking home care software category.

Broad incumbents

• 365FarmNet GmbH: European farm management software platform providing ERP, planning, and documentation tools across European agriculture. Comparable to Perigon Agro in serving production planning and operational workflows for agricultural businesses, though with broader geographic and crop coverage.
• NEXUS AG: European healthcare IT vendor providing clinical, diagnostic, and patient management software to hospitals and care providers across the DACH region. Broad incumbent serving overlapping healthcare-customer segments with a wider portfolio than Root Service's Spitex-focused specialization.
• CompuGroup Medical SE: One of Europe's largest healthcare IT vendors, providing EHR, practice management, and clinical software across doctors, hospitals, and home care. Operates directly in the same Swiss healthcare procurement environment and competes broadly for the same customers, though as a diversified incumbent rather than a Spitex-specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Root Service