Community Care Connection

What Community Care Connection does

Community Care Connection (C3) is a private Canadian healthcare technology company, founded in 2018 and headquartered in Burlington, Ontario, that operates an AI-powered unified healthcare ecosystem. Its core product, the C3 EMR, is an electronic medical record platform purpose-built for behavioral health, youth, and neurodiverse care, integrating an AI clinical co-pilot (Oliver), practice management, telehealth/video therapy, ambient documentation, an XR Lab for VR therapy, smart intake, patient-provider matching, scheduling, billing, a client portal, clinical records, and HL7/FHIR-based interoperability. C3 also operates Vayo, a consumer-facing mobile and web health app that uses proprietary remote photoplethysmography (rPPG) computer vision to derive vitals, body composition, and chronic disease risk indexes from a 45-second smartphone facial scan. The platform is built on AWS Canadian infrastructure and is positioned as HIPAA, PHIPA, and PIPEDA compliant.

C3 generates revenue from three subscription-based streams: tiered C3 EMR subscriptions for healthcare providers (allied health, physician groups, mental health practices, community mental health, and child welfare agencies), tiered Vayo consumer subscriptions priced at CAD 3.99 (Health Basics), CAD 6.99 (Balanced Wellness), and CAD 15.99 (Thrive) per month with 10-30 monthly scans, and custom enterprise API/white-label licensing for platform integrators with unlimited scanning, volume discounts, priority support, and dedicated onboarding. The go-to-market is sales-led for B2B with direct enterprise and group practice sales plus integration partner co-marketing through FirstHx, GuideAI, TheraXR, OneChart AI, Altyx, and Okaya; for Vayo it is product-led freemium across iOS, Android, and web. Distribution extends to underserved markets via Medechan virtual care stations for Indigenous and remote First Nations communities.

Customer segments are diversified: healthcare and telehealth providers, individuals and families, employee wellness programs, insurance and benefits providers, veterans and first responders, fitness and performance users, indigenous and remote communities (via Medechan), and developers/healthcare platform builders integrating Vayo's API. The company claims a 4.97/5 rating from 500+ reviews and roughly 3,000+ active platform users across 550+ integrations, and operates with a small leadership team (CEO Justin Kline, CTO Dr. Amin Katouzian, Director Harry Parmar, plus advisors including Alok Gupta, Dr. Raj Sha, and Dr. Luke Higgins) under founder/management ownership with no disclosed institutional funding. Geographic reach is Canada and the US, the latter now extended through the December 2025 C3 EMR / OneChart AI ambient documentation partnership.

Name

Community Care Connection

Legal name

Community Care Connection Inc.

Website

https://communitycareconnection.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Community Care Connection (C3) is a Canadian healthcare technology company offering an AI-powered ecosystem combining the C3 EMR platform for behavioral health providers with the Vayo health app featuring rPPG facial biometric scanning, AI clinical decision support, and HL7/FHIR interoperability.

Ownership category

akta.pro rank

Headquarters

HQ city

Burlington

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. C3 EMR Platform Subscriptions: Subscription-based SaaS model for healthcare providers accessing the C3 all-in-one platform covering EMR, practice management, video therapy, scheduling, billing, and AI clinical tools. Tiered for solo practitioners, group practices, and students.
2. Vayo Mobile App Subscriptions: Tiered subscription model for the Vayo AI health and wellness app with three consumer plans (Health Basics CAD 3.99/mo, Balanced Wellness CAD 6.99/mo, Thrive CAD 15.99/mo) providing 10-30 monthly facial scans and progressively advanced biomarker and chronic disease risk analysis.
3. Enterprise API / Platform Licensing: Custom enterprise pricing for unlimited scanning, volume discounts, priority support, API/system integration, white-label options, and dedicated onboarding for organizations, clinics, insurers, and platform integrators.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Community Care Connection (C3) sells an AI-powered unified healthcare platform combining electronic medical records (C3 EMR), practice management, telehealth, XR therapy, AI clinical decision support (Oliver), and patient-provider matching for healthcare providers. The company also sells Vayo, a consumer-facing AI mobile app that uses facial biometric scanning (rPPG) to capture vitals, biomarkers, chronic disease risk indexes, and body composition from a 45-second smartphone camera scan without wearables.

Product overview

Community Care Connection (C3) offers an all-in-one unified healthcare platform consisting of C3 EMR as the core electronic medical record system, complemented by multiple integrated modules including Oliver (AI clinical intelligence assistant), VAYO (AI-powered health and wellness tracker with rPPG facial scanning), Practice Management Suite, Video Therapy, XR Lab (VR therapy), Interoperability Suite (HL7/FHIR), Patient-Provider Matching, Scheduling, Billing & Payments, Client Portal, and Clinical Records. The platform is designed specifically for behavioral health, youth, and neurodiverse care, with enterprise-grade security built on AWS cloud infrastructure.

Differentiator

Problem solved

Functional benefit

Brands

• Vayo: AI-powered mobile health and wellness tracker that uses facial biometric scanning (rPPG) to capture vitals, biomarkers, chronic disease risk indexes, and body composition in 45 seconds via smartphone camera
• C3 EMR

Products and services

• C3 EMR An intelligent electronic medical record system purpose-built for behavioral health, youth, and neurodiverse care. The EMR integrates AI assistance, smart scheduling, billing, and vendor collaboration tools, streamlining every aspect of care delivery and administration from a single platform. HIPAA/PHIPA/PIPEDA compliant on AWS Canadian infrastructure with HL7 FHIR interoperability.
• Oliver AI An AI-powered clinical intelligence partner embedded into the C3 daily workflow. Oliver provides real-time insights, clinical decision support, administrative assistance, automates workflows, and delivers proactive alerts based on patient data. It analyzes patient data, drafts documents, and assists with admin tasks in natural language, learning over time by querying trusted provider data first.
• Vayo An AI-powered mobile health and wellness tracker that uses facial biometric scanning (rPPG) to capture vitals (heart rate, blood pressure, HRV, breathing rate, cardiac workload), biomarkers, chronic disease risk indexes (cardiovascular, stroke, hypertension, diabetes, peripheral vascular disease), and body composition in 45 seconds via smartphone camera without wearables. Available on iOS, Android, and Web with tiered subscriptions (Health Basics CAD 3.99/mo, Balanced Wellness CAD 6.99/mo, Thrive CAD 15.99/mo) plus Enterprise API for white-label embedding.

Quantifiable outcome

• 40% reduction in admin time for clinics after switching to C3
• +3 more outcomes

Named customers5 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability7 records

Feature11 records

Partnerships

Six partnerships are on record, tiered core.

• FirstHxcoreTechnology or IntegrationFirstHx provides structured, patient-led intake and decision support enabling fast, standardized histories directly from patients, improving triage and clinical documentation. Integrated with C3 EMR to streamline patient intake workflows.
• GuideAIcoreTechnology or IntegrationGuideAI uses advanced computer vision and predictive algorithms to detect peripheral vascular disease (PVD), impacting over 230 million people globally. Founded by interventional radiologists, the platform enables earlier interventions. Integrated with C3 EMR for PVD detection within clinical workflows.
• TheraXRcoreTechnology or IntegrationTheraXR brings immersive VR-powered engagement tools for neurodiverse youth and autism therapy into the C3 ecosystem, expanding access to therapeutic interventions through virtual reality environments.
• VayocoreTechnology or IntegrationVayo delivers AI-powered therapy exercises and mental wellness journeys that patients can complete between sessions. Both are products of Community Care Connection ecosystem, integrated natively.
• OneChartAIcoreTechnology or IntegrationOneChartAI enhances clinician efficiency by organizing EMR data and highlighting actionable items before visits through chart summarization and risk flagging. Announced partnership (December 2025) integrates OneChart AI's ambient listening and documentation engine into C3 EMR for automatic clinical detail capture during patient encounters and telehealth visits across Canada and the US.
• Harvard UniversitycoreStrategic or Co-development PartnerJoint development agreement with Harvard researchers to advance the scientific validation of Vayo's AI biometric models and Circle of Care coordination framework, grounded in rigorous academic standards.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Binah.ai: Provider of video-based rPPG vital-sign monitoring technology for smartphones and enterprise health applications. Direct technology competitor to VAYO on contactless facial biometric vitals measurement.
• TherapyNotes: EMR and practice management software purpose-built for mental and behavioral health practices, including scheduling, notes, billing, and telehealth. Most directly comparable peer in C3's behavioral-health EMR segment.
• Tebra: Cloud-based EHR + practice management + patient engagement suite targeting independent practices in the US. Comparable to C3 on all-in-one workflow consolidation and AI-assisted documentation features.
• SimplePractice: EMR + practice management platform built for private health and wellness practices, especially behavioral health. Direct overlap with C3 EMR on scheduling, billing, telehealth, and client portal for solo and group practices in North America.
• Practice Better: Practice management and EMR platform for health, wellness, and nutrition practitioners. Overlaps with C3 EMR on scheduling, charting, billing, client portal, and telehealth for solo and small-group practices.
• NuraLogix (Anura): Developer of Anura, a smartphone-based rPPG health measurement app providing vitals and health risk indicators from a facial video scan. Closest direct technology and product competitor to C3's VAYO consumer offering.
• Jane App: Practice management platform for allied health and wellness practitioners, with charting, scheduling, billing, and telehealth. Comparable to C3 EMR's practice management and patient engagement modules for Canadian and US clinics.

Emerging players

• Suki AI: AI voice assistant for clinicians that generates notes, answers questions, and integrates with EHRs. Comparable to C3's Oliver AI co-pilot capability within the clinical workflow, with a similar ambient documentation angle.
• Abridge: AI ambient clinical documentation platform that automatically generates medical notes from patient-clinician conversations. Comparable to C3's OneChart AI ambient documentation partnership, with a stronger US enterprise footprint.

Broad incumbents

• athenahealth: Large incumbent cloud EHR + practice management + patient engagement + telehealth platform serving US ambulatory providers. Competes with C3 in the broader ambulatory EMR market, with overlapping telehealth and patient engagement functionality.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/communitycareconnectionC3
• LinkedInlinkedin.com/company/community-care-connection-inc-c3

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Care Connection