What Medforce Technologies does

Medforce Technologies, founded in 1993 by Esther Apter and headquartered in Suffern, New York, develops and sells a modular healthcare back-office software suite branded as the CommandCenter (or "Center") suite. The platform comprises six core products — CommandCenter for business process management and workflow automation, ContentCenter for document management with OCR-based auto-filing, RemitCenter for denial and accounts receivable management, SignCenter for HIPAA-compliant electronic signature, FormsCenter for electronic data capture, and HealthcareFaxing for compliant electronic fax — supplemented by MedforceAddons (referral management, AR management, fax management) and an esMD/ZipMit module for electronic submission of medical documentation to CMS contractors. The architecture is open and modular, supporting HL7, X12, and CONNECT standards for interchange with billing, inventory, patient management, EMR, and delivery systems from third parties such as DME Data Solutions, ResMed, Apachetta, and FleetTraks. Medforce was one of the original CMS-certified Health Information Handlers (HIH) and operates its own esMD program.

The company serves primarily HME/DME providers, home health agencies, hospitals and health systems, long-term and residential care facilities, and eye care practices, with a stated base of 300+ customers globally. Revenue is generated predominantly through recurring software subscriptions (82% of FY2017 revenue), with products sold individually or bundled via a quote-based direct sales model supported by field sales, inside sales, and presence at industry events such as Medtrade and the VGM Heartland Conference. For the fiscal year ending December 31, 2017, Medforce reported $4.7 million in revenue with 82% recurring. In April 2018, Ideagen, a UK-based publicly listed technology firm, acquired Medforce for its first US market entry, providing Medforce access to global distribution across the US, UK, Asia, and Central Europe. Nathan Apter transitioned from CTO to VP and head of Medforce operations during the post-acquisition transition.

Name

Medforce Technologies

Legal name

Medforce Technologies, Inc.

Website

https://medforcetech.com

Company type

Private

Founded year

1993

Operating status

Acquired

Headcount range

11–50 employees

Short description

Medforce Technologies provides a modular healthcare back-office software suite — including workflow automation, document management, denial management, electronic signature, and HIPAA-compliant faxing — serving 300+ mid-market HME/DME providers, home health agencies, hospitals, and post-acute care organizations via recurring subscriptions.

Ownership category

akta.pro rank

Product category

Healthcare Workflow and Document Management Software

NAICS

Software Publishers (5132), Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Consent, Preference & Data Rights Management (incl. HIPAA/GDPR support) (HLACAIAG)

akta.pro secondary industries

Medical Billing & Coding Automation (HLACACAA), Healthcare Master Data Management (MDM) & Patient/Provider Identity Data (HLACAIAB)

Keywords

• Healthcare document management
• Medical workflow automation
• Claims denial management
• HIPAA-compliant electronic signature
• Healthcare compliance software

Headquarters

HQ city

Suffern

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscriptions (Command Suite): Medforce generates revenue primarily through recurring software subscriptions for its CommandCenter suite of products (CommandCenter, ContentCenter, RemitCenter, SignCenter, FormsCenter, HealthcareFaxing). Customers can purchase individual modules or bundle products together. The modular architecture allows organizations to adopt solutions incrementally across departments. For the year ending December 31, 2017, the company reported $4.7 million in revenue with 82% recurring revenue, indicating strong subscription-based income.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Medforce Technologies sells a modular healthcare business management software suite that automates back-office operations such as document management, workflow, denial management, electronic signature, electronic data capture, and HIPAA-compliant faxing for HME/DME providers, home health agencies, hospitals, and post-acute care organizations. The suite is sold either as individual modules or bundled, delivered via direct enterprise and inside sales with quote-based pricing.

Product overview

Medforce Technologies offers a modular platform-plus-products architecture called the 'Center suite' (originally 'Command suite') for healthcare business management. The core platform consists of six main products: CommandCenter (business process management), ContentCenter (document management), RemitCenter (denial management), SignCenter (electronic signature), FormsCenter (electronic data capture), and HealthcareFaxing (HIPAA-compliant faxing). These products can be used individually or bundled together; when combined they provide an integrated workflow from intake through claims processing, document management, and AR follow-up. The MedforceAddons line extends the platform with focused solutions including referral management, fax management, and AR management apps. An esMD/ZipMit module handles electronic CMS documentation submission. The company was acquired by UK-based Ideagen in April 2018 and now operates as part of Ideagen's global product portfolio serving over 300 customers across the healthcare sector.

Differentiator

Problem solved

Functional benefit

Brands

• CommandCenter: Business process management software to maximize productivity
• ContentCenter
• RemitCenter
• SignCenter
• FormsCenter
• HealthcareFaxing
• MedforceAddons

Products and services

• CommandCenter Business process management platform that automates healthcare workflows, tracks tasks in real time, manages employee workloads, and provides visual dashboards across departments including intake, AR, AP, HR, and claims for HME/DME, home health, hospital, and post-acute care organizations.
• ContentCenter Document management system with OCR-based auto-filing, full-text search, centralized digital storage, permission-based access control, and audit trails that enables healthcare organizations to go paperless across all departments.
• RemitCenter Denial management and accounts receivable solution that enables healthcare organizations to track, analyze, and appeal denied claims, including ERN Claim Adjustment Report (CR 9968) remittance analytics and workflow-driven redetermination processes.
• SignCenter HIPAA-compliant electronic signature solution built for healthcare that manages the full signature lifecycle from data consolidation and form creation through routing, capture, post-processing, storage, and retrieval, with audit trails capturing time, date, and IP address.
• FormsCenter Electronic data capture platform for creating and managing digital forms within healthcare workflows, including grandchild and 2-page forms, reducing manual data entry and improving accuracy across intake, billing, and operations.
• HealthcareFaxing Enterprise-level, HIPAA-compliant electronic faxing solution that replaces legacy fax machines with centralized, workflow-driven fax management including archival storage and oversight, accessible via email, web browser, or desktop.
• Referral Management App Focused add-on solution that automates and standardizes the patient referral intake process to provide greater visibility and control, ensuring no referrals fall through the cracks and reducing compliance implications from disorganized or delayed referrals.
• Fax Management App Centralized fax application add-on that provides not just the ability to send and receive faxes, but the capability to build a workflow around how they should be handled and provides archival storage for HIPAA-compliant documentation.
• Accounts Receivable Management App Workflow solution that prioritizes accounts receivable work based on strategic priorities set by leadership, balancing effort, potential revenue, and probability of collecting, auto-prioritizing items so AR teams work on items that return the best results.
• esMD / ZipMit Electronic Submission of Medical Documentation (esMD) solution enabling healthcare providers to transmit documentation to CMS contractors (RAC, MAC, UPIC) from any web browser 24/7 with a transaction ID as proof of receipt and support for prior authorization and ADR submissions.

Quantifiable outcome

• Over 85% auto-filing success rate for electronic invoices
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature8 records

Partnerships

Two partnerships are on record, tiered flagship and core.

• IdeagenflagshipStrategic or Co-development Partner · 6 April 2018Ideagen, a UK-based technology firm, completed the acquisition of Medforce Technologies Inc in April 2018, marking Ideagen's 13th acquisition in just over a decade and its first acquisition in the United States. The acquisition is in line with Ideagen's strategy of acquiring complementary compliance businesses that strengthen quality, safety, audit, performance, and risk solutions. Medforce brings to Ideagen a CommandCenter suite of enterprise information management, workflow, and compliance software developed since 1993, a strong US healthcare client base, established intellectual property, and a skilled workforce. Ideagen CEO David Hornsby stated Medforce is 'a growing, profitable and cash generative organization' with revenue of $4.7 million in FY2017 (82% recurring) and that Medforce's SignCenter product has 'potential to be implemented across the Ideagen product suite.' Nathan Apter, a Medforce co-founder, transitioned to VP and head of Medforce operations post-acquisition. Esther Apter, the founder and CEO, remained during a transition period.
• DME Data SolutionscoreTechnology or Integration · 1 August 2017Medforce Technologies and DME Data Solutions formed a strategic partnership to deliver an end-to-end business management solution for DME providers. The partnership enables automated data exchange and integration between Medforce's document management, workflow automation, denial management, and electronic signature products and DME Data Solutions' IMS platform (inventory, billing, patient management). This eliminates duplicate data entry and allows providers to assemble a best-of-breed technology stack at an affordable price. Medforce VP of Marketing Ellen Sluder stated the partnership builds on Medforce's mission to deliver the best tools for DME providers. DME Data Solutions founder Ken Ravazzolo described it as a 'no-brainer' partnership, noting the companies fill gaps in each other's portfolios.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• DocuWare: DocuWare delivers cloud document management and workflow automation targeting mid-market organizations including healthcare and long-term care — directly competitive with Medforce's modular BPM/DMS positioning and account sizes.
• Hyland Software: Hyland's OnBase platform is a leading healthcare-focused enterprise content management and workflow automation suite — directly comparable to Medforce's CommandCenter/ContentCenter in target customers (healthcare providers, payers) and document/process automation use cases.
• MRO Corp: MRO Corp specializes in healthcare release-of-information, document management, and HIE workflows — a healthcare-only peer that competes for the same document compliance and audit-response workflows Medforce addresses in HME/DME and HHA.
• Laserfiche: Laserfiche provides document management and business process automation software used by healthcare organizations for compliance, records management, and workflow — closely overlapping with ContentCenter and CommandCenter's core capabilities and customer base.
• Tungsten Automation (formerly Kofax): Tungsten Automation (Kofax) provides intelligent document capture, OCR, and process automation with deep healthcare-provider penetration — directly overlapping ContentCenter's OCR/auto-filing capabilities and the broader CommandCenter workflow stack.
• Square 9 Softworks: Square 9 offers document management, workflow automation, and OCR-based capture for SMB and mid-market customers including healthcare — competing for the same departmental automation budgets as Medforce's modular Center suite.

Emerging players

• ABBYY: ABBYY provides OCR and intelligent document processing technology that powers similar auto-filing capabilities to ContentCenter — overlapping in the document capture layer and increasingly embedding workflow/automation capabilities that intersect with Medforce's stack.

Broad incumbents

• DocuSign: DocuSign's eSignature platform competes with Medforce's SignCenter in healthcare electronic signature — a broad incumbent in the same e-signature category, but without Medforce's healthcare-specific HIPAA/CMS workflow depth.
• OpenText: OpenText is a broad enterprise content management and workflow incumbent with healthcare vertical offerings — comparable technology category (DMS + BPM) but a much larger portfolio across multiple industries rather than Medforce's healthcare-only specialization.

Others

• DME Data Solutions: DME Data Solutions provides inventory, billing, and patient management for DME providers — a partner rather than direct competitor, but operates in the same DME provider buying center and competes for the same software budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/medforcetech
• Facebookfacebook.com/medforcetech
• LinkedInlinkedin.com/company/663763

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medforce Technologies