Laserfiche
Laserfiche is a privately held SaaS company founded in 1987 that provides an AI-powered intelligent content management platform combining document management, workflow automation, data capture, and information governance for enterprise and public-sector customers across financial services, government, education, manufacturing, healthcare, and logistics.
- Company typePrivate
- Founded1987
- HeadquartersLong Beach, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Laserfiche does
Laserfiche is a privately held SaaS company founded in 1987 and headquartered in Long Beach, California, that builds an intelligent content management platform combining document and records management, low-code process automation, AI-powered data capture, and information governance. The unified platform is delivered as a tiered cloud subscription (Starter at $53/user/month, Professional at $73/user/month, Business at $93/user/month) with a self-hosted Laserfiche 12 option, and bundles native AI capabilities — AI Agents (agentic generative-AI task execution, GA May 7, 2026), Smart Fields (natural-language data extraction), Smart Chat (repository Q&A), and Document Summarization — built on OpenAI models with regional alternatives. The product surface integrates natively with Microsoft 365, Salesforce, SAP, DocuSign, Workday, Okta, Esri, and Boomi, and is exposed via RESTful APIs and an SDK.
The company serves a diversified enterprise and public-sector customer base across Financial Services & Insurance, Government (state, local, and tribal), Education (K-12 and Higher Ed), Manufacturing, Healthcare, and Logistics, with named customers including Bank of China, DHL Aviation, MilliporeSigma, F&M Bank, City of Scottsdale, and Bergen Community College. Go-to-market combines direct enterprise sales, a three-tier channel program (Solution Provider, Premier Partner, Technology Alliances), a self-serve website, and an AWS Marketplace listing launched June 2, 2026.
Laserfiche monetizes primarily through annual per-seat SaaS subscriptions with optional professional services and implementation fees, supported by premium support tiers. It is recognized as a 2026 Gartner Magic Quadrant Leader for Document Management (second consecutive year), #1 on G2 in Document Management, Info-Tech Research Group Emotional Footprint Champion, and a CRN 5-Star Partner Program 2026, with a reported 99% customer renewal intent and 99% user satisfaction across surveyed customers. The company holds SOC 2 Type 2, ISO/IEC 27001:2022, HIPAA, DoD 5015.2, FERPA, GDPR/CCPA/PIPEDA, and NIST 800-53 alignment, and is pursuing GovRamp Core Verified certification in Q3 2026.
Laserfiche firmographics
Firmographics- Name
- Laserfiche
- Legal name
- Laserfiche
- Website
- https://laserfiche.com
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Laserfiche is a privately held SaaS company founded in 1987 that provides an AI-powered intelligent content management platform combining document management, workflow automation, data capture, and information governance for enterprise and public-sector customers across financial services, government, education, manufacturing, healthcare, and logistics.
- Ownership category
- akta.pro rank
Where Laserfiche is headquartered
LocationHeadquarters
- HQ city
- Long Beach
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Laserfiche business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription - Cloud Platform: Laserfiche generates revenue primarily through annual SaaS subscription plans for its cloud platform. Customers pay per user per month or annually, with three tier levels (Starter, Professional, Business) offering different feature sets. Professional services and implementation fees are available at additional cost.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Starter - Core document management for small teams starting at 1 user |
| Per seat | Annual | Professional - Process automation and AI for mid-sized teams starting at 5 users |
| Per seat | Annual | Business - Enterprise compliance and scale for organizations starting at 25 users |
Go-to-market motion4 records
Distribution channels7 records
Marketing channels8 records
Laserfiche product offering
Product offeringCore offering
Laserfiche sells a SaaS-based intelligent content management platform that combines document and records management, low-code process automation, AI-powered data capture, and information governance in a single unified system. The platform is sold via per-seat subscriptions across three tiers (Starter, Professional, Business), with a self-hosted edition (Laserfiche 12) and an AI suite (AI Agents, Smart Fields, Smart Chat, Document Summarization) targeting enterprise and mid-market customers in financial services, government, education, manufacturing, and other regulated industries.
Product overview
Laserfiche is a unified SaaS intelligent content management platform combining document management, workflow automation, AI-powered data capture, and information governance into a single system. The platform operates on a tiered pricing model (Starter, Professional, Business) with add-on modules. Core components include Document & Records Management for centralized content storage and collaboration, Process Automation for low-code workflow design, Intelligent Data Capture for AI-powered data extraction, and Information Governance for compliance and records management. The AI suite (Laserfiche AI) includes Smart Fields for natural language data extraction, Smart Chat for repository queries, Document Summarization, and AI Agents for autonomous multi-step task execution. Integration capabilities include native connectors for Microsoft 365, Salesforce, SAP, and DocuSign, plus REST APIs and Boomi iPaaS. Self-hosted option available as Laserfiche 12. Cloud migration tools include Assessment Tool and Deployment Manager. The platform is recognized as a Leader in Gartner Magic Quadrant for Document Management.
Differentiator
Problem solved
Functional benefit
Brands
- Laserfiche 12: Self-hosted version of Laserfiche ECM platform with new metadata and testing features, powerful administration tools, and enhanced usability.
- Laserfiche AI
- Laserfiche Cloud
- Smart Fields
- Smart Chat
Quantifiable outcome
- 99% of 285 surveyed customers plan to renew their contracts with Laserfiche
- +8 more outcomes
Companies that use Laserfiche
Customer profileNamed customers25 records
Segments10 records
Ideal customer profiles5 records
Laserfiche technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability13 records
Feature8 records
Laserfiche partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and major.
- Amazon Web Services (AWS)coreLaserfiche launched its document management platform on AWS Marketplace in June 2026, enabling AWS customers to procure Laserfiche's platform for content management, workflow automation, and agentic AI capabilities through centralized AWS accounts. The partnership provides streamlined procurement, private offers management, and access to agentic AI capabilities with integration to AWS Enterprise Discount Program commitments.
- OpenAIcoreLaserfiche AI services are provided using AI models and services from OpenAI. The partnership enables Laserfiche's AI features including Smart Fields, Smart Chat, Document Summarization, and AI Agents. For regions where OpenAI is not available, alternative AI providers are used.
- MicrosoftcoreDeep integration with Microsoft 365 suite including Teams, Word, PowerPoint, Excel, and Outlook. Also includes Microsoft SharePoint Online integration, Azure Active Directory for SSO, and Dynamics 365 CRM integration.
- SalesforcecoreSalesforce CRM integration enables pushing and pulling data between Laserfiche and Salesforce to reduce data entry and optimize CRM process flows. Salesforce External Client Apps support added in June 2026.
- SAPmajorSAP integration facilitates seamless capture, storage, and management of business documents and related information, streamlining document-driven procedures and enhancing business process management.
- DocuSignmajorDocuSign integration enables sending documents from the Laserfiche repository for e-signatures, tracking status, and archiving signed contracts with full metadata and audit history.
- EsrimajorArcGIS integration combines mapping, process automation, and document management capabilities to enhance spatial analysis and decision-making based on geographic location.
- WorkdaymajorHRIS integration enables pushing form data from Laserfiche into Workday to streamline new hire onboarding, policy acknowledgments, and record updates.
- OktamajorSAML authentication support with Okta as identity provider for single sign-on configuration.
- Boomi (iPaaS)majorBoomi integration enables connecting Laserfiche with line-of-business applications including Workday, Epic, NetSuite, ESRI, ServiceNow, and many more.
- Adobe SignmajorE-signature integration supporting Adobe Sign alongside DocuSign and OneSpan for streamlined agreement processes.
- EllucianmajorIntegration with Ellucian higher education systems for student information management connectivity.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Laserfiche competitors and assessment
Company assessmentDirect peers
- DocuSign: DocuSign is a direct peer in digital document and agreement workflows, with e-signature and contract lifecycle management (CLM) capabilities that overlap with Laserfiche's electronic forms, document routing, and DocuSign integration. Both target mid-market and enterprise customers in financial services, government, and other regulated verticals.
- Box: Box is a direct peer in cloud content management, offering document storage, collaboration, workflow automation, and AI-powered metadata extraction. Both serve regulated industries with compliance certifications and compete for the same IT budget line, though Box is more public-markets and consumer-leaning while Laserfiche skews enterprise and government.
- OpenText: OpenText is a direct peer in enterprise content management, with a portfolio spanning document management, information governance, and process automation that directly overlaps Laserfiche's core platform. Both serve large enterprise and government customers, and OpenText is the most direct legacy ECM competitor named in Gartner Magic Quadrant for Document Management.
- Hyland (OnBase / Alfresco): Hyland is a direct peer in enterprise content management with OnBase and Alfresco platforms serving healthcare, government, financial services, and higher education — verticals that overlap substantially with Laserfiche's customer base. Both compete in records management, process automation, and content services.
- M-Files: M-Files is a direct peer in intelligent information management, offering metadata-driven document management, workflow automation, and AI-powered classification. Both target mid-market and enterprise customers in regulated industries and are evaluated in the same Gartner Magic Quadrant.
Broad incumbents
- Microsoft (SharePoint / Microsoft 365): Microsoft SharePoint Online, OneDrive, Power Automate, and the broader Microsoft 365 suite provide document management, workflow automation, and increasingly Copilot-powered AI capabilities that compete head-on with Laserfiche. Microsoft is simultaneously Laserfiche's largest integration partner and its most formidable incumbent competitor through bundled pricing.
- Adobe (Document Cloud / Acrobat): Adobe Document Cloud, Acrobat Sign, and Adobe Experience Platform offer document creation, e-signature, and PDF workflow capabilities that overlap with Laserfiche's forms, e-signature integrations, and document automation. Adobe is a broad incumbent that competes most directly on electronic signature and document productivity workflows.
Emerging players
- Nintex: Nintex is an emerging peer in process automation and workflow, with low-code capabilities that overlap Laserfiche's Process Automation module. Both target business users building approval and document-routing workflows, though Nintex is more focused on process orchestration and RPA while Laserfiche anchors in content management.
- ABBYY: ABBYY is an emerging peer in intelligent document processing, with AI-powered data capture, OCR, and classification capabilities that directly overlap Laserfiche's Smart Fields and Intelligent Data Capture products. Both serve enterprise document automation buyers and are increasingly evaluated together.
Others
- Iron Mountain: Iron Mountain is an adjacent player in records management, physical-to-digital storage, and information governance, serving many of the same regulated customers as Laserfiche. It is not a direct ECM software competitor but is increasingly investing in digital content services and is often an ecosystem partner or alternative for records management buyers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Laserfiche social profiles
Digital presenceLaserfiche compliance and trust
Trust signalCompliance12 records
Laserfiche financial estimates
Financial estimateRevenue estimate
Valuation estimate
Laserfiche leadership team
Management profileNumber of profiles
Profiles7 records
Laserfiche funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Laserfiche M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Laserfiche
What does Laserfiche do?
Laserfiche sells a SaaS-based intelligent content management platform that combines document and records management, low-code process automation, AI-powered data capture, and information governance in a single unified system. The platform is sold via per-seat subscriptions across three tiers (Starter, Professional, Business), with a self-hosted edition (Laserfiche 12) and an AI suite (AI Agents, Smart Fields, Smart Chat, Document Summarization) targeting enterprise and mid-market customers in financial services, government, education, manufacturing, and other regulated industries.
Is Laserfiche a public or private company?
Laserfiche is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Laserfiche founded?
Laserfiche was founded in 1987. It employs 251 to 500 people.
Where is Laserfiche based?
Laserfiche is headquartered in Long Beach, United States, in the North America region.
How does Laserfiche make money?
One revenue line is on record: saaS Subscription - Cloud Platform.
Who are Laserfiche's main competitors?
Direct peers on record are DocuSign, Box, OpenText, Hyland (OnBase / Alfresco) and M-Files. Broad incumbents are Microsoft (SharePoint / Microsoft 365) and Adobe (Document Cloud / Acrobat). Emerging players are Nintex and ABBYY. Iron Mountain is listed as an others.
Does Laserfiche have an API?
Yes. Laserfiche provides a set of RESTful web APIs for building custom integrations between the Laserfiche repository and third-party applications. API is available to both self-hosted and cloud customers. The API enables generating and updating pages, locking and unlocking entries, checking documents in and out, and repository management. Cloud pricing tiers include API call limits: Starter includes 50k calls/month (additional available for purchase), Professional includes 150k calls/month. Salesforce External Client Apps are supported for new integrations. Developer documentation is at developer.laserfiche.com.