NCIC Inmate Communications

What NCIC Inmate Communications does

NCIC Inmate Communications (Network Communications International Corp) is a private telecom carrier founded in 1995 and headquartered in Longview, Texas, that provides inmate communications services to correctional facilities. The company operates a centralized VoIP platform — branded ICE (Incarcerated Call Engine) — together with the InTouch product family, which includes video visitation, secure messaging, mail scanning, ticketing, and a Schoolhouse educational platform. It also supplies hardware to facilities, including kiosks, inmate tablets, inmate phones, body scanners, and metal detectors, enabling an integrated stack for jail and prison administrators.

The platform is deployed across more than 800 detention facilities in the United States and reaches 55+ countries through partner and reseller channels, making NCIC a mid-tier operator relative to larger national carriers. AI/ML features — voice biometrics (PIN theft and sharing detection), voice transcription with keyword alerting, computer-vision facial detection on video visits, and three-way call anomaly detection — are applied on top of the call and video streams rather than serving as the core product. The company retains up to seven years of call detail records, which both support investigative workflows and feed detection accuracy.

Revenue is generated primarily through usage-based per-minute charges on inmate phone calls (FCC-capped at $0.21/min for interstate calls), per-session fees for video visitation, fees for secure messaging and mail scanning, commissions and ancillary service charges subject to FCC caps, and hardware sales. Primary customers are county, state, and federal correctional facilities that contract NCIC directly, with end-payers being the friends and family of incarcerated individuals; law enforcement and investigators represent a secondary user group that consumes recorded call data, transcripts, and alerts.

Name

NCIC Inmate Communications

Legal name

Network Communications International Corp

Website

https://ncic.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

NCIC Inmate Communications is a private U.S. telecom carrier that provides inmate phone, video visitation, messaging, mail scanning, and educational services to 800+ correctional facilities domestically and in 55+ countries, billing primarily through FCC-regulated per-minute and per-session fees paid by facilities and end-users.

Ownership category

akta.pro rank

Product category

Inmate Communications Services

NAICS

Investigation, Guard, and Armored Car Services (56161)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Correctional Food, Commissary & Inmate Services (Managed Services) (BPAKANAI)

akta.pro secondary industry

Adult Corrections (Prisons & Jails) (BPAIAFAD)

Keywords

• Inmate telephone services
• Correctional communications platform
• Video visitation systems
• Secure inmate messaging
• Correctional education tablets

Headquarters

HQ city

Longview

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Inmate Phone Calls: Usage-based per-minute charges for inmate phone calls. Prepaid account holders fund accounts to receive collect calls from inmates. Call rates are FCC-regulated at 21 cents per minute for interstate calls.
2. Video Visitation: Revenue generated from video visitation sessions between inmates and family/friends. Families pay to schedule and conduct video visits through the InTouch platform.
3. Secure Messaging: Fees for sending messages, photos, and video messages to incarcerated individuals through the messaging platform.
4. Hardware Sales: Sale of correctional-grade kiosks, tablets, and phone equipment to facilities. Includes durable kiosks with 16-gauge steel shells and impact-resistant tablets.
5. Ancillary Service Charges: FCC-regulated ancillary fees including live agent fees (max $5.95), automated payments (max $3.00), and paper statement fees (max $2.00).

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

NCIC Inmate Communications is a telecom carrier that sells and operates inmate communication services for correctional facilities on a centralized VoIP platform. Its core offering is the Incarcerated Call Engine (I.C.E.), which provides inmate telephone calling, video visitation, secure messaging, mail scanning, digital ticketing, and a free educational tablet platform (Schoolhouse), along with associated correctional-grade hardware including kiosks, impact-resistant tablets, and hardened phones.

Product overview

NCIC Inmate Communications is a correctional communication and educational services provider established in 1995, offering a unified platform called the InTouch Communications Suite. The portfolio centers on the Incarcerated Call Engine (I.C.E.) for VoIP-based inmate telephone services, complemented by InTouch Video Visitation for remote video visits, InTouch Messaging for secure messaging, InTouch Ticketing for digital grievance/request management, and InTouch Mail Scanning for mail digitization. The Schoolhouse platform provides a free educational tablet program using the RISE Method with over 1,000 courses. Hardware offerings include correctional-grade kiosks, impact-resistant tablets with wireless charging carts, and hardened inmate telephones. All services are designed for correctional facility environments with investigative, security, and monitoring capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Incarcerated Call Engine (I.C.E.): VoIP-based inmate phone platform featuring voice biometrics, call transcription, keyword detection, live monitoring, investigative tools, and the InTouch communications suite.
• Schoolhouse
• InTouch Video Visitation
• InTouch Messaging
• InTouch Mail Scanning
• InTouch Ticketing

Products and services

• Incarcerated Call Engine (I.C.E.) VoIP-based inmate telephone platform providing secure calling, voice biometrics, call transcription, keyword detection, live monitoring, PREA alerts, and investigative tools for correctional facilities. Runs on NCIC's centralized Longview, Texas platform with no on-site server required.
• Schoolhouse Educational Tablets Free educational tablet platform using the RISE Method (Restoration through Incentives, Skills, and Education), offering over 1,000 classes and videos on work skills, parenting, anger management, addiction awareness, computer skills, and more for incarcerated individuals.
• InTouch Video Visitation Video visitation system enabling remote face-to-face visits between detainees and family/friends via corrections-grade kiosks, tablets, and internet-enabled devices. Features flexible approval workflows, real-time monitoring, facial detection, and jail management system integration.
• InTouch Messaging Secure messaging platform enabling friends and family to send messages, images, and video messages to incarcerated individuals via kiosks and tablets. Includes keyword flagging and quarantine capabilities for facility monitoring.
• InTouch Ticketing Digital ticketing application replacing paper-based kites, grievances, and requests. Enables residents to submit tickets via kiosks and tablets with customizable categories, automated reminders, escalation workflows, and covert PREA/suicide concern alerts.
• InTouch Mail Scanning Mail digitization service that scans incoming physical mail and delivers it to residents' virtual mailboxes. Reduces physical mail volume by 70-80% and mitigates contraband entry risks. Available in NCIC-managed or facility-managed options.
• Correctional Kiosks Durable, secure touchscreen kiosks designed for correctional environments with 16-gauge steel shells, integrated cooling, armored swivel handset, and encrypted CPU. Available in wall-mounted and portable Wi-Fi-enabled configurations.
• Correctional Tablets Impact-resistant tablets for inmate use featuring tamper-proof casing, materials used in bullet-resistant glass and military applications, and controlled access limited to power, volume, and home buttons. Available with 5, 10, 20, or 40-port wireless charging carts.
• Inmate Phones Security-focused inmate telephones with 14-gauge stainless steel housing, tamper-proof design, heavy-duty cord rated to withstand up to 1,000 lbs. of pull strength, hearing aid compatibility, and extra-large buttons for low-light environments.
• Body Scanners Body scanning products designed to eliminate trafficking of contraband cell phones and other illegal items in correctional facilities.
• Mobile Ferrous Metal Detectors Mobile metal detection devices to eliminate trafficking of contraband cell phones and metal weapons in correctional facilities.

Quantifiable outcome

• 70-80% reduction in physical mail volume through digitization
• +3 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature8 records

Scale indicators8 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• ViaPath Technologies (formerly Global Tel*Link): Major inmate telecom and communications platform (rebranded from GTL/Telmate), serving U.S. correctional facilities with phone, video, messaging, and tablets — overlapping product suite and same government customer base as NCIC.
• ICSolutions: Direct competitor providing inmate phone, video visitation, and messaging services to correctional agencies — comparable scale and product overlap with NCIC's InTouch suite.
• JPay (Aventiv): Inmate financial services, messaging, and media platform owned by Aventiv — competes directly with NCIC's prepaid accounts, messaging, and content delivery offerings.
• Pay Tel Communications: Regional inmate communications provider serving county and municipal jails with phone, video visitation, and commissary-related services — competes with NCIC in the same small-to-mid county jail segment.
• Edovo: Correctional education and rehabilitation tablet platform — directly competes with NCIC's Schoolhouse product for educational content delivery in jails and prisons.
• Securus Technologies (Aventiv): Largest U.S. inmate communications provider (now part of Aventiv Technologies alongside JPay), offering phone, video visitation, messaging, and inmate financial services — directly competes with NCIC for the same county jail and sheriff's office contracts.

Emerging players

• American Prison Data Systems (APDS): Provides secure tablets, educational content, and communication tools for incarcerated individuals — overlaps with NCIC's Schoolhouse and tablet product lines but with a narrower installation footprint.
• Corrisoft: Smaller corrections-technology vendor offering case management, communication, and monitoring tools — partial overlap with NCIC's investigative and messaging capabilities.

Others

• Teletrac Navman (corrections telematics): Not a direct inmate-communications peer, but a broader telematics/communications vendor occasionally referenced in corrections RFPs — included as an adjacent ecosystem participant for context.

Broad incumbents

• Renovo Solutions: Broader correctional technology and services provider — adjacent rather than head-to-head, but competes for facility IT/communications budgets that NCIC also targets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/NCICCorrections
• Facebookfacebook.com/profile.php?id=100063584186182&mibextid=LQQJ4d
• LinkedInlinkedin.com/company/ncic-inmate-phone-services-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NCIC Inmate Communications