What DisabledHolidays.com does

DisabledHolidays.com, trading as Venturonet Ltd and a member of the Hays Travel Ltd group, is a UK-headquartered (Stalybridge) travel agency founded in 2001 that specializes exclusively in accessible holiday bookings for disabled and mobility-impaired travelers. The company operates a website-based booking platform that lists 1,225+ accessible UK properties alongside international accommodations, cruise holidays, coach tours, supported holidays, and Disney packages, with each booking preceded by a manual accessibility verification process in which travel specialists confirm property features (entry routes, bathrooms, equipment availability, transfers) with suppliers.

The business earns commission-based revenue across three primary streams: accommodation bookings (cottages, hotels, caravans, lodges, villas in the UK and abroad), cruise package bookings via eight partnered cruise lines, and supplementary services including adapted transfers, mobility equipment hire (wheelchairs, hoists, profiling beds), and specialized travel insurance. Distribution runs through a sales-led model combining a website enquiry system with phone-based support (0161 260 2218) during UK office hours, supplemented by Feefo-verified reviews (4.9/5 across 4,102 reviews), email newsletters, and organic SEO.

Customer segments center on disabled individuals and wheelchair users and families with disabled members, with a secondary institutional segment of care homes and care organizations. The company holds ABTA (P8535) and ATOL (5534) memberships providing consumer financial protection. There is no disclosed funding, no parent-company investment vehicle, and no evidence of AI/ML capability; the technology stack is described as a website platform with a human-driven accessibility verification checklist rather than automated matching.

Name

DisabledHolidays.com

Legal name

Venturonet Ltd

Website

https://disabledholidays.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

DisabledHolidays.com is a UK-based travel agency specializing in accessible holiday bookings for disabled and mobility-impaired travelers, offering verified accessible accommodations, cruises, and equipment hire across the UK and international destinations.

Ownership category

akta.pro rank

Headquarters

HQ city

Stalybridge

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Travel Agency Commissions - Accommodation: Earn commissions on bookings made through the platform for accessible cottages, hotels, caravans, lodges, villas, and other holiday accommodation properties across UK and international destinations.
2. Cruise Package Bookings: Commission revenue from arranging accessible cruise holidays with partnered cruise lines including Celebrity, Cunard, Fred Olsen, Holland America, P&O, Royal Caribbean, Regent Seven Seas, and Norwegian Cruise Line.
3. Supplementary Travel Services: Revenue from arranging flights, adapted transfers, mobility equipment hire (wheelchairs, hoists, shower chairs, electric beds), and other travel extras.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

DisabledHolidays.com is a UK-based travel agency that books accessible holiday accommodation, cruises, coach tours, and related travel services for disabled travelers, wheelchair users, and their families. The company operates as a trading name of Venturonet Ltd (a member of Hays Travel Ltd) and combines a website-based booking platform with phone-based sales support and an accessibility-verification process where specialists confirm property features and equipment with suppliers before booking.

Product overview

DisabledHolidays.com operates as a travel booking platform for accessible holidays, functioning as a marketplace that connects travelers with disabilities to verified accessible accommodations, cruises, and travel services. The core platform offers a booking service with accessibility verification and planning support, supplemented by add-on services including mobility equipment hire, adapted transfers, and travel insurance. Holiday types include UK and international destinations, accessible cruises, coach tours, supported holidays with care staff, tailor-made packages, and Disney holidays. The company partners with cruise lines (Celebrity, Cunard, Fred Olsen, Holland America, P&O, Royal Caribbean, Regent Seven Seas, Norwegian Cruise Line) to offer accessible cruise options.

Differentiator

Problem solved

Functional benefit

Products and services

• UK Accessible Holidays Accessible holiday accommodations across the UK including cottages, hotels, lodges, caravans, and holiday homes in destinations such as Blackpool, Cornwall, Lake District, Devon, Dorset, and Isle of Wight, targeted at disabled travelers and their families.
• Holidays Abroad Accessible holiday bookings in European and international destinations including Spain, Italy, France, Greece, Portugal, USA (Florida, New York), Australia, Caribbean, and Far East Asia, targeted at disabled travelers seeking overseas accessible accommodation.
• Accessible Cruises Accessible cruise holidays with partnered cruise lines including Celebrity Cruises, Cunard, Fred Olsen, Holland America, P&O, Royal Caribbean, Regent Seven Seas, and Norwegian Cruise Line, offering wheelchair-accessible cabins and adapted ship facilities.
• Coach Tours Accessible coach tour holidays with adapted transportation and accommodations, including escorted group holidays and day trips to destinations like Blackpool Illuminations.
• Supported Holidays Holidays with additional care and support services for travelers requiring assistance, providing staffing and care arrangements during the trip.
• Tailor Made Holidays Customized accessible holiday packages built to individual requirements, arranging flights, transfers, accommodations, and equipment based on specific accessibility needs.
• Disney Holidays Accessible Disney holidays including Walt Disney World Resort packages with priority access and step-free options at Disney parks.
• Mobility Equipment Hire Equipment rental including wheelchairs, hoists, shower chairs, electric beds, profiling beds, ceiling track hoists, pool hoists, and oxygen supplies for use during holidays.
• Adapted Transfers Wheelchair-accessible vehicle transfers and airport assistance services, including adapted transport between airports, accommodations, and attractions.
• Travel Insurance Specialized travel insurance for disabled travelers, including coverage for existing medical conditions with no upper age limit.

Quantifiable outcome

• 4.9/5 Feefo rating from 4,102 reviews demonstrating high customer satisfaction

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Hays Travel LtdcoreOthersDisabledHolidays is a trading name of Venturonet Ltd and is a member of Hays Travel Ltd. Hays Travel is a large UK travel agency group (company number 1990682, registered in Sunderland, SR1 3HA).
• Celebrity CruisescoreChannel Partner/ Reseller/ DistributorPartner cruise line offering accessible cruise holidays with wheelchair accessible cabins and ships with accessible facilities. One of eight cruise line partners featured on DisabledHolidays.com.
• Cunard CruisescoreChannel Partner/ Reseller/ DistributorPartner cruise line offering accessible cruise holidays. Featured alongside other major cruise lines for disabled cruise bookings.
• Fred Olsen CruisescoreChannel Partner/ Reseller/ DistributorPartner cruise line for accessible cruise holidays, featured as one of the cruise options on DisabledHolidays.com.
• Holland America CruisescoreChannel Partner/ Reseller/ DistributorPartner cruise line offering accessible cruise cabin options and accessible ship facilities.
• P&O CruisescoreChannel Partner/ Reseller/ DistributorMajor UK cruise line partner offering accessible cruise holidays with adapted cabins.
• Royal Caribbean CruisescoreChannel Partner/ Reseller/ DistributorPartner cruise line offering accessible cruise holidays with wheelchair accessible cabins and accessible facilities aboard ships.
• Regent Seven Seas CruisescoreChannel Partner/ Reseller/ DistributorPartner luxury cruise line offering accessible cruise holidays with high-end accessible cabin options.
• Norwegian Cruise LinecoreChannel Partner/ Reseller/ DistributorPartner cruise line offering accessible cruise options with adapted cabins and accessible ship facilities.
• Disabled Cruise ClubminorGTM or Marketing PartnerExternal organization (disabledcruiseclub.co.uk) linked from DisabledHolidays.com as a resource for disabled cruise travelers, providing additional cruise community support.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Others

• Hays Travel: Parent group and one of the UK's largest travel agency groups. Connected as the corporate owner of DisabledHolidays.com (via Venturonet Ltd) and a related operating entity rather than a competitor.
• Tourism For All: UK charity that provides information, advice, and assessment services for accessible tourism. Adjacent rather than competitive — overlaps with DisabledHolidays.com's accessibility-verification value proposition and shares the same disabled-traveler audience.

Emerging players

• Saga Holidays: UK over-50s tour operator with accessible accommodation options, airport assistance, and a customer demographic that overlaps materially with disabled and mobility-impaired travelers. Adjacent rather than directly competitive, but increasingly entering the accessible-holiday space.

Direct peers

• Limitless Travel: UK-based accessible holiday specialist offering group and tailor-made holidays for disabled travelers, including wheelchair-friendly accommodation, equipment hire, and care-supported trips. Directly competes with DisabledHolidays.com for the same disabled-traveler customer segment in the UK market.
• Revitalise: UK disability charity providing respite holidays with care support at accessible holiday centers. Comparable customer base (disabled travelers and their families) but operates a charity/center-based model rather than a brokerage model.
• Enable Holidays: UK accessible holiday travel agency arranging wheelchair-accessible accommodation, adapted transfers, and holidays abroad for disabled travelers. Closely comparable business model, customer base, and supplier-verification approach to DisabledHolidays.com.
• Can Be Done: UK accessible holidays specialist offering tailor-made holidays for disabled and mobility-impaired travelers, including adapted accommodation and equipment hire. Direct competitor in the same UK accessible-travel niche.

Broad incumbents

• Booking.com: Global OTA with extensive accessibility filter capabilities across accommodations worldwide. A broad incumbent that increasingly overlaps with DisabledHolidays.com's discovery layer at the lower-touch end of accessible travel.
• Airbnb: Global accommodation marketplace that has progressively added accessibility search filters and accessibility-focused listing categories. A broad incumbent that increasingly encroaches on accessible accommodation discovery at the mainstream end.
• Travel Counsellors: UK-based home-working travel agency franchise with personal-travel-agent service across mainstream holidays. A broad incumbent in UK travel agency distribution that could compete for the family-and-caregiver portion of the accessible-holiday market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/disableddirect
• Facebookfacebook.com/DisabledHolidays
• LinkedInlinkedin.com/company/disabled-holidays-com

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DisabledHolidays.com