Hospice of the Ozarks

What Hospice of the Ozarks does

Hospice of the Ozarks is a not-for-profit 501(c)(3) hospice organization founded in February 1979 and headquartered in Mountain Home, Arkansas. It operates as a subsidiary of Baxter Health (formerly Baxter Regional Medical Center) following a 1986 merger, serving Baxter and Marion counties in the Twin Lakes area of north central Arkansas. The organization delivers end-of-life and palliative care through an interdisciplinary clinical team of physicians, registered nurses, CNAs, social workers, chaplains, and trained volunteers, supported by a volunteer base of 50-90+ individuals. It maintains a 12-bed, 14,000 sq. ft. inpatient facility (Hospice House) opened in December 2005, a home hospice care program serving patients in their residences, and nursing facility partnerships across the two-county region.

Core products and services include hospice home care, the Hospice House inpatient/respite/residential facility, palliative care, grief and bereavement support (including 13+ months of bereavement care and the Camp Willow children's program), the We Honor Veterans program, and the Pet Peace of Mind and Pet Therapy programs. The organization's technology footprint is conventional: clinical care delivery supported by medical equipment (with an in-house DME warehouse), medications, and standard hospice clinical workflows — there is no proprietary software or AI/digital platform. Operations are Medicare-certified (since 1985), licensed by the Arkansas Department of Health, and available 24/7 with nurse on-call coverage.

Revenue mechanics are multi-stream: (1) per-diem and capitated reimbursements from Medicare, Medicaid, Champus/VA, and private insurance for hospice and inpatient services; (2) residential room-and-board daily fees at Hospice House; (3) charitable contributions from donors, memorials, bequests, and fundraising events (including the Night of Hope Gala and Celebration of Life Butterfly Release); and (4) charity care delivered regardless of ability to pay, averaging $200K+ annually and funded by donations. Go-to-market is referral-driven, with admissions sourced from physicians, discharge planners, social workers, nursing homes, clergy, and family members, supplemented by community education programs, a speaker bureau, and modest social media presence. Customer concentration sits in payer mix (government reimbursement dependence) rather than individual patient concentration.

Name

Hospice of the Ozarks

Legal name

Hospice of the Ozarks

Website

https://hospiceoftheozarks.org

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

51–100 employees

Short description

Hospice of the Ozarks is a not-for-profit 501(c)(3) hospice and palliative care provider serving terminally ill patients and their families across Baxter and Marion counties in Arkansas through home-based hospice care, a 12-bed inpatient Hospice House, and community bereavement programs, operating as a subsidiary of Baxter Health.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care

NAICS

Home Health Care Services (62161), Home Health Care Services (621610)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro industry

PRIMARYHSABAFAA

Routine In-Home Hospice Care

Home & Personal Services/Elder Care & In-Home Care Services/Hospice & Palliative In-Home Care

SECONDARYHLADAHAH

Community-Based Palliative Care (Home-Based Non-Hospice)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Hospice & Palliative Care (Home/Facility-Based)

SECONDARYHLADAHAE

Hospice Care in Assisted Living / Residential Care Facilities

Healthcare & Life Sciences/Elder Care & Long-Term Care/Hospice & Palliative Care (Home/Facility-Based)

SECONDARYHLADAHAD

Hospice Care in Nursing Facilities (SNF/NH Hospice)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Hospice & Palliative Care (Home/Facility-Based)

SECONDARYHSABAFAL

In-Home Hospice Nursing Visits (RN/LPN)

Home & Personal Services/Elder Care & In-Home Care Services/Hospice & Palliative In-Home Care

SECONDARYHLADAKAI

Hospice/End-of-Life Respite (Caregiver Relief)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Respite Care Services (Short-Term Elder Care)

Keywords

• Hospice home care
• Palliative care services
• Inpatient hospice facility
• Bereavement support programs
• Veteran hospice care

Headquarters

HQ city

Mountain Home

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Healthcare Programs: Medicare, Medicaid, and Champus (VA Benefit) coverage for hospice services. In 1985, Hospice of the Ozarks became the second hospice in Arkansas to be Medicare certified.
2. Private Insurance: Hospice coverage available through private health insurance providers. Hospice House is licensed to provide Medicare, Medicaid, and private insurance hospice services.
3. Donations and Fundraising: As a not-for-profit 501(c)(3) organization, heavily depends on donor support, memorials, bequests, and fundraising efforts. Accepts cash, checks, credit card donations, and gifts in-kind. Legacy naming butterflies available for $1,000-$10,000+.
4. Residential Care Fees: Daily rate charge for room and board when patients elect to stay at Hospice House as residential patients. Covers acute care (GIP), respite care, and residential levels of care.
5. Charity Care: Provides care without regard to coverage or ability to pay, providing an average of $200K+ annually in charity care to ensure access for all patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Hospice of the Ozarks delivers end-of-life hospice and palliative care services to patients with life-limiting illness in Baxter and Marion counties, Arkansas. Core offerings include home-based hospice care delivered by an interdisciplinary clinical team, a 12-bed inpatient Hospice House facility providing acute (GIP), respite, and residential care, palliative care, bereavement support (including Camp Willow children's grief camp and Memory Pillow Program), We Honor Veterans program, Pet Peace of Mind, and pet therapy. The organization is Medicare/Medicaid certified and operates as a 501(c)(3) nonprofit subsidiary of Baxter Health.

Product overview

Hospice of the Ozarks is a not-for-profit hospice organization (501c3) providing end-of-life care services since 1979. The organization operates as a unified service portfolio centered on hospice and palliative care, with the core offerings being Hospice Home Care (interdisciplinary team visiting patients in their residences) and the Hospice House inpatient facility (12-bed unit for acute, respite, and residential care). Additional services include Pet Therapy and the Pet Peace of Mind Program (supporting patients' pets), the We Honor Veterans Program, Grief & Bereavement Support Services with Camp Willow and Memory Pillow Program, Community Education, and Caregiver Support Groups. The organization is a subsidiary of Baxter Health and serves Baxter and Marion counties in Arkansas.

Differentiator

Problem solved

Functional benefit

Products and services

• Hospice Home Care At-home hospice services delivered by an interdisciplinary team including nurses, social workers, chaplains, hospice aides, and trained volunteers providing pain management, emotional support, and respite relief for patients with life-limiting illness.
• Hospice House (Inpatient Unit) A 12-bed, 14,000 sq. ft. licensed inpatient, residential, and respite facility providing specialized end-of-life care, including acute care (GIP) for pain and symptom management, respite care for family caregivers, and residential care with room and board fees.
• Palliative Care Specialized medical care for people living with serious illness, providing relief from symptoms and stress while improving quality of life for patients and families; currently provided to patients with terminal illness and prognosis of 6 months or less.
• Grief & Bereavement Support Services Comprehensive bereavement support including phone calls, individual contact, Care Notes mailings, support groups, Memory Pillow Program, grief counseling, memorial celebrations, and holiday workshops provided at no cost to the community.
• Camp Willow One-day children's bereavement camp for children ages 6-18 who have experienced the death of a loved one, with arts, crafts, games, and memorial activities; parents/guardians participate with children.
• We Honor Veterans Program National partner program developed by NHPCO in collaboration with the Department of Veterans Affairs, providing veteran-centric education and respectful inquiry to improve end-of-life care for Veterans.
• Pet Peace of Mind Program National program enabling hospice patients to keep their pets at home by providing pet food assistance, routine veterinary care, transportation to vet appointments, boarding during hospitalization, grooming, and volunteer foster homes.
• Pet Therapy Assisted Animal Therapy (AAT) using certified cats and dogs as volunteers to provide comfort and companionship to hospice patients, especially those who have withdrawn from social interactions.
• Caregiver Support Group Weekly caregiver support group meeting every Wednesday from 1-2pm at the Administration Building, providing guidance and support for those caring for loved ones.
• Community Education Educational programs for businesses, schools, organizations, and civic groups on topics including caregiving tips, hospice care, grief healing, advanced directives, and stress management.

Quantifiable outcome

• Providing $200K+ in charity care annually regardless of ability to pay
• +4 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Baxter HealthcoreStrategic or Co-development PartnerHospice of the Ozarks is a subsidiary of Baxter Health (formerly Baxter Regional Medical Center). Merged with BRMC in 1986, which was a milestone allowing better continuity of care for patients with incurable illnesses. Partnership enables high quality patient care throughout all stages of life.
• National Hospice & Palliative Care Organization (NHPCO)coreStrategic or Co-development PartnerNational partner of We Honor Veterans campaign developed by NHPCO in collaboration with Department of Veterans Affairs. NHPCO membership provides access to resources, education, and best practices for hospice care. Greg Wood served as 2019-2020 Chairman of NHPCO Board of Directors.
• Pet Peace of Mind, Inc.coreStrategic or Co-development PartnerNational partner of Pet Peace of Mind program which enables hospice patients to keep their pets at home throughout end-of-life journey. Program provides volunteer support and financial assistance for pet care needs. Hospice of the Ozarks is dedicated to the national program standards while implementing locally.
• Hospice & Palliative Care Association of ArkansasminorStrategic or Co-development PartnerState-level membership organization for hospice and palliative care providers in Arkansas. Provides advocacy, education, and networking opportunities for hospice organizations across the state.
• Kirby & Family Funeral HomeminorStrategic or Co-development PartnerPartnership for grief support group meetings held 3rd Thursday of each month at Kirby & Family Funeral Home in Bull Shoals, providing accessible grief support services to the community.
• Department of Veterans AffairscoreStrategic or Co-development PartnerCollaborative partner in We Honor Veterans campaign. The campaign addresses the unique needs of Veterans who are facing a life-limiting illness, including specific needs related to military service, combat experience, or other traumatic events.

Scale indicators5 records

Recent moves8 records

Expansion highlights4 records

Broad incumbents

• Amedisys: National home health and hospice provider with substantial hospice census; competes for physician referrals and shares the Medicare hospice reimbursement model, though operates at much broader scale.
• LHC Group: Home health, hospice, and palliative care operator now part of UnitedHealth/Optum; offers overlapping home hospice and palliative services with a referral-driven model similar to Hospice of the Ozarks.
• Compassus: Multi-state hospice, palliative, and home health operator with referral-driven admissions model and national partnerships, including VA programs; comparable in service mix but operates at broader geographic scale.
• VITAS Healthcare: Largest U.S. hospice provider operating inpatient units, routine home care, and continuous home care; provides the same Medicare-reimbursed hospice benefit with national infrastructure that contrasts with the regional nonprofit model.
• Gentiva: Large national hospice and home health operator offering routine home hospice, palliative, and bereavement services; comparable in core service lines but a for-profit incumbent with national scale versus the regional nonprofit.

Others

• Baxter Health: Parent health system of Hospice of the Ozarks since the 1986 merger; the hospital system provides referral continuity and shared administrative infrastructure, making it the most structurally linked entity to the subject company.
• National Hospice & Palliative Care Organization: National membership and advocacy body for hospice providers that operates the We Honor Veterans campaign and sets program standards in which Hospice of the Ozarks participates as a partner.

Direct peers

• St. Croix Hospice: Regional hospice provider serving the Midwest and Mountain West with home hospice, palliative, and bereavement services; comparable in scope and community-based delivery model.
• Arkansas Hospice & Palliative Care: The other major nonprofit hospice provider operating in Arkansas, offering home hospice, inpatient, and palliative services across a broader multi-county footprint — the most direct state-level peer to Hospice of the Ozarks.
• Bristol Hospice: Multi-state hospice operator providing routine home hospice, general inpatient, respite, and bereavement services across community settings; directly comparable to Hospice of the Ozarks across the core service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Hospice-of-the-Ozarks-219923894728222
• Instagraminstagram.com/hospice_of_the_ozarks/?hl=en
• Xx.com/hospiceofozarks
• LinkedInlinkedin.com/company/hospice-of-the-ozarks

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Hospice of the Ozarks