What Infratech Solutions does

Infratech Solutions Pty Ltd is a privately held Australian boutique IT managed services provider founded in 2009 and headquartered in Alexandria, NSW (Sydney). The firm operates with a headcount of 1-10 employees under founder and Managing Director Michael Baddah, serving primarily small and medium businesses in New South Wales with selective enterprise accounts. Its commercial model blends recurring managed IT subscriptions, project-based professional consulting, and technology procurement/resale of hardware and devices.

The company's core offering spans seven interconnected service lines — Managed IT Services (unlimited remote support, proactive monitoring, endpoint and patch management, vendor oversight), Cybersecurity Solutions (endpoint protection, identity and access controls, phishing defense, firewall, incident response), Voice and Data (business internet, VoIP, Teams Calling, SIP), Cloud Infrastructure Solutions (Microsoft 365 management, Azure, hybrid hosting, migrations, backup and recovery), IT Consulting and Strategy, Web & Application Development, and Business Operations Technologies (including hardware procurement, BI/analytics, custom software, and AI & Automation). Underlying technology is Microsoft-centric (Microsoft 365, Azure, Teams) layered on hardware from Dell Technologies, Dell EMC, HPE, HP, Lenovo, and Apple; no proprietary platform or AI model is disclosed.

Go-to-market is sales-led and direct: phone-based outreach (1300 969 569), a website quote request form, and trust-building through approximately 5,022 Google reviews. Bundled 'Packages' and a quote-based pricing model supplement bespoke engagements. The firm has no disclosed external funding, no M&A activity, no certifications or patents documented, and operates exclusively in the Australian domestic market with a geographic focus on NSW.

Name

Infratech Solutions

Legal name

Infratech Solutions Pty Ltd

Website

https://infratechsolutions.com.au

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

Infratech Solutions is a boutique Australian IT managed services provider in Sydney delivering managed IT, cybersecurity, cloud, voice, and consulting services primarily to small and medium businesses in New South Wales using Microsoft and Dell/HPE stacks.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming Services (7371), Communications Services, Nec (4899)

akta.pro primary industry

Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ)

akta.pro secondary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud infrastructure services
• IT consulting strategy
• Web application development

Headquarters

HQ city

Alexandria

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed services providing ongoing IT support, maintenance, monitoring, and management for business clients on a subscription basis.
2. Professional Services and Consulting: Project-based IT consulting, strategy, and implementation services billed per engagement.
3. Technology Procurement: Hardware and device sales as part of business operations technology services.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Infratech Solutions is an Australian IT managed services provider that delivers recurring managed IT support, cybersecurity protection, voice and data communications, cloud infrastructure (Microsoft 365 and Azure), IT consulting, web and application development, and business operations technology services to small, medium, and enterprise business clients. The core recurring offering is Managed IT Services with proactive monitoring, unlimited remote support, and endpoint management, complemented by Cybersecurity Solutions and Cloud Infrastructure Solutions as primary service pillars.

Product overview

Infratech Solutions is an IT managed services provider offering a portfolio of seven interconnected service lines rather than a single unified software product. The core offering spans Managed IT Services (proactive support, monitoring, and endpoint management) and Cybersecurity Solutions (endpoint protection, identity controls, email security, and incident response). These are complemented by Voice and Data (business internet, VoIP, Teams Calling, SIP, and hardware), Cloud Infrastructure Solutions (Microsoft 365, Azure, hybrid hosting, migrations, and backups), IT Consulting and Strategy, Web & Application Development, and Business Operations Technologies (including AI and automation, business intelligence, and custom software). The services are designed to be mixed and matched, with optional bundled Packages for businesses seeking a consolidated IT solution.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Recurring managed IT service providing unlimited remote support, proactive maintenance and monitoring, patch and update management, IT asset and endpoint management, licensing and subscription oversight, onsite support, new user and device provisioning, and third-party vendor management for business clients.
• Cybersecurity Solutions Cybersecurity service offering endpoint protection, identity and access controls, email and phishing protection, firewall and network security, risk and compliance reviews, security awareness training, and incident response and recovery for business clients.
• Voice and Data Voice and data communications service providing business internet services, VoIP and Teams Calling, phone systems and SIP services, and hardware and devices for business communications.
• Cloud Infrastructure Solutions Cloud infrastructure service covering Microsoft 365 management, cloud migrations, subscription management, security and compliance, Azure and hybrid solutions, backups and recovery, and private and hybrid hosting for business clients.
• IT Consulting and Strategy IT consulting and advisory service providing strategic technology leadership, project-based consulting, vendor and SaaS guidance, and policy and governance advisory for business clients.
• Web and Application Development Web and application development service offering custom web development, custom application development, website development, web app development, and app development for business clients.
• Business Operations Technologies Business operations technology service covering technology hardware procurement, office IT setup and relocation, retail IT and tech fit-out, AI and automation, printing solutions, business intelligence and analytics, custom software development, and conference room solutions.

Quantifiable outcome

• Great response time and efficient issue resolution
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Three partnerships are on record, tiered core.

• Dell TechnologiescoreTechnology or IntegrationPrimary technology partner providing enterprise hardware, servers, and infrastructure solutions.
• Dell EMCcoreTechnology or IntegrationEnterprise storage and data center solutions partner.
• Hewlett Packard EnterprisecoreTechnology or IntegrationEnterprise server, storage, and networking solutions partner.

Scale indicators3 records

Recent moves1 record

Expansion highlights3 records

Broad incumbents

• DXC Technology: Large global IT services and managed services provider with significant ANZ presence, representing the broad-incumbent competitive ceiling for an SMB-focused MSP expanding into enterprise.
• Datacom: Large Australia/NZ-headquartered IT services provider offering managed services, cloud, security, and consulting across enterprise and mid-market — a scaled incumbent that competes with Infratech in the NSW SMB-to-enterprise space.
• Kyndryl: Global IT infrastructure services provider offering managed services, cloud, and security to enterprise and mid-market; represents the large-incumbent competitive set Infratech faces as it moves upmarket.
• Insight Enterprises: Global solutions integrator combining hardware procurement, managed services, and cloud services — overlapping with Infratech's hardware-procurement-plus-managed-services model at larger scale.

Direct peers

• Brennan IT: Australian managed IT services and cloud provider with a strong SMB-to-mid-market focus, offering managed services, cybersecurity, cloud, and voice — directly comparable in service portfolio and customer segment to Infratech Solutions.
• Bilue: Australian digital and technology consultancy with cloud, web/app development, and Microsoft 365 capabilities, comparable in size, geographic focus, and Microsoft-centric delivery to Infratech's portfolio.
• Tecala Group: Sydney-based managed services and IT consultancy serving Australian SMBs and mid-market with cloud, security, and managed IT — a close geographic and offering overlap with Infratech's NSW-centric MSP model.
• Insource Services: Australian IT services firm delivering managed IT, cloud, and consulting to SMBs across multiple states, with a comparable Microsoft-aligned managed services model.
• Attura IT Consulting: Australian IT services and managed services firm with a Microsoft-aligned stack (Azure, M365) targeting SMBs; comparable in delivery model, vendor ecosystem, and target customer size to Infratech.
• A2Z Cloud: Australian cloud services and managed IT firm focused on Microsoft Azure, M365, and cloud migrations for SMB and mid-market — direct overlap with Infratech's cloud infrastructure service line.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/infratech.solution.pty.ltd
• Instagraminstagram.com/infratech.solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infratech Solutions