What 3sides does

3sides B.V. is a Netherlands-based community consultancy founded in 2018 that helps organizations design, build, and operate online customer and stakeholder communities. The firm delivers professional services across the full community lifecycle — strategy development, experience and UX design, platform implementation, training and coaching, and interim community management — using a stack of third-party community platforms rather than proprietary software. Core technology partners are Verint (formerly Telligent), LumApps, Gainsight (inSided), Higher Logic, and Vanilla Forums, with 3sides holding Verint Certified Alliance Partner status and having built custom widgets and plugins for the Verint platform.

The company targets large enterprise customers across multiple verticals (automotive, sports, software, insurance, agriculture, government, healthcare), with named clients including BMW, England Football (The Football Association), OpenText/Micro Focus, RWS Group, Lely, Cancer Research UK, MathWorks, Zilveren Kruis Achmea, and the Dutch Ministry of Economic Affairs. Its go-to-market is consultative and enterprise-field-sales oriented, with inbound via Calendly booking, partner referrals from technology vendors, and thought leadership through its Community Leaders Forum, blog content, YouTube, and conference speaking.

3sides monetizes via project-based, quote-driven professional services engagements rather than productized SaaS. Reported headcount is 1–10, with no disclosed pricing or revenue. The firm has accumulated industry recognition through multiple Verint EMEA awards (Rising Star 2023, Platinum 2022 and 2023, Gold/Silver 2022 and 2024), positioning it as a recognized European implementation specialist in the community platform ecosystem.

Name

3sides

Legal name

3sides B.V.

Website

https://3sides.co

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

3sides is a Netherlands-based community consultancy, founded in 2018, that helps enterprises build, implement, and operate online customer and stakeholder communities on third-party platforms such as Verint, LumApps, and Gainsight.

Ownership category

akta.pro rank

Headquarters

HQ city

Amersfoort

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Strategy Consultancy Services: Professional services providing community strategy development, planning, and roadmap creation for organizations building or scaling online communities. Includes stakeholder interviews, strategy workshops, and actionable community strategy documentation.
2. Community Design and Development: Services covering community experience design, UX design, platform implementation, custom features development, and digital ecosystem integration. Includes journey mapping workshops and seamless brand experience creation.
3. Training and Coaching: Educational services covering community concepts, tactics, performance measurement and reporting, and functional/technical platform training for client teams.
4. Interim Community Management: Experienced community managers provided to clients for temporary reinforcement or leadership support, helping organizations scale their community operations.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

3sides is a community consultancy that helps organizations build, launch, and scale online customer and employee communities. It delivers end-to-end professional services covering community strategy, UX/experience design, third-party platform implementation (notably Verint/Telligent, LumApps, Gainsight, Higher Logic, and Vanilla Forums), training and coaching, and interim community management. Engagements are sold as bespoke consulting projects rather than packaged software products.

Product overview

3sides is a community consultancy, not a software product company. The company offers professional services across the entire community building lifecycle: initial strategy and planning, design and development, community training, and ongoing community operations support. Their service portfolio includes community strategy consulting, platform implementation, UX/experience design, interim community management, and training & coaching programs. The company also operates the Community Leaders Forum, a peer learning community for community management professionals. Services are delivered using third-party community platforms (notably Verint Community/Telligent and LumApps) as underlying technology.

Differentiator

Problem solved

Functional benefit

Brands

• Community Leaders Forum: A community platform for community leaders to learn from one another, organized by 3sides. Monthly meetups held every last Thursday of the month at 16:00 CET.

Products and services

• Community Strategy Consulting Strategic consultancy services for organizations seeking to build or improve online communities, including stakeholder interviews, strategy workshops, and actionable community program outlines.
• Community Platform Implementation Development and technical implementation services for community platforms including custom features, digital landscape integration, and data flow incorporation, delivered across Verint/Telligent, LumApps, Gainsight/inSided, Higher Logic, and Vanilla Forums.
• Community Experience Design UX design services focused on creating engaging community experiences and ensuring seamless integration with other digital touchpoints.
• Interim Community Management Experienced community managers available for temporary reinforcement or to lead teams to the next level of community operations.
• Training & Coaching Services Educational programs covering community concepts and tactics, measuring and reporting community performance, and functional/technical platform training for client teams.
• Community Leaders Forum A monthly meetup community for community leaders to learn from one another, share experiences, and discuss topics ranging from building and growing communities to emerging topics like AI impact and community metrics.

Quantifiable outcome

• 49% faster response times
• +4 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• Gainsight (formerly inSided)coreTechnology or Integration · 26 September 2021Official partner of inSided (now Gainsight Digital Hub). Community success platform partner focused on helping companies build branded communities without development expertise needed. Built specifically for B2B SaaS businesses, the partnership enables 3sides to expand offerings and provide services to a broader client base using the Gainsight platform.
• Verint (formerly Telligent)coreTechnology or IntegrationVerint Community Certified Alliance Partner status. 3sides has developed many widgets and plugins for the Verint Community Platform over the years. The partnership involves deep technical expertise in implementing and customizing the Verint/Telligent community platform for enterprise customers. Both companies are committed to helping businesses organize customer engagement through fully branded community experiences.
• LumAppscoreStrategic or Co-development PartnerStrategic partnership bringing community strategy and implementation expertise to LumApps employee hub initiatives. Together, 3sides and LumApps help organizations transform the way they work by making employee experiences more effective, intuitive, and engaging. 3sides provides the strategic consulting layer while LumApps provides the technology platform.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• LumApps: LumApps is a strategic technology partner to 3sides for employee experience and intranet community programs; it overlaps with 3sides on use-case (employee hub communities) and increasingly competes via in-house enablement services.
• Khoros: Khoros operates a major community platform (formerly Lithium) combined with strategic services and managed communities — directly competitive with the platforms 3sides implements on and a potential substitute for 3sides' own community management offering.
• Gainsight (Digital Hub / inSided): Gainsight's Digital Hub (formerly inSided) is a community platform partner to 3sides for B2B SaaS communities; Gainsight also runs customer-success professional services that increasingly compete for the same community strategy budgets.
• Vanilla Forums: Vanilla Forums is a community platform vendor in 3sides' partner ecosystem, overlapping with 3sides on customer-community platform implementations and on the implementation/professional services layer.
• Higher Logic: Higher Logic is one of the established community platform vendors in 3sides' partner ecosystem (membership, marketing, and customer communities), overlapping with 3sides on platform implementation and customer-base targeting.
• Verint Community (Telligent): Verint's Community (formerly Telligent) platform is 3sides' primary technology partner and most-deployed platform; Verint also runs a professional services arm, making it both a feeder channel and a competitor for end-to-end community programs.

Direct peers

• FeverBee: FeverBee is a specialist online community consultancy offering strategy, launch, and management services to enterprises — directly comparable to 3sides' professional services portfolio and target customer base (global enterprises building customer/developer communities).
• The Community Roundtable: The Community Roundtable is a community management research, training, and advisory firm serving enterprises and membership organizations — overlapping directly with 3sides' community strategy, benchmarking, and executive advisory offerings.
• CMX (now part of Bevy): CMX is a community professional training, events, and certification network for community managers and builders — comparable to 3sides' Community Leaders Forum meetups, training/coaching, and community strategist positioning.

Emerging players

• Bevy: Bevy is an enterprise community platform for brand and customer communities that acquired CMX; an emerging player intersecting with 3sides on both platform deployment (analogous to Verint/Gainsight) and the community-strategy training market (via CMX).

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCxglfyk0sJVS0PM6ygxOZaw
• LinkedInlinkedin.com/company/3sides

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 3sides