What Burnett & Associates does

Burnett & Associates Ltd is a Portsmouth-headquartered UK insurance administration and warranty solutions provider, founded in 1980 and operating as a wholly-owned subsidiary of SPB UK & Ireland Ltd since 2010. The firm delivers three core services to commercial and public sector organisations: policy set-up using a panel of underwriters, claims administration via online claims logging and tracking platforms staffed by UK-based specialists, and in-house repairs and fulfilment with replacement sourcing. Its core technology is an online claims management platform backed by UK-based claims administration, rather than any disclosed AI, ML, or proprietary model layer; ISO 9001:2015, ISO 14001:2015, and ISO 27001:2017 certifications support enterprise-grade eligibility.

The company serves four specialist verticals: education technology insurance (including PCCI parent contribution scheme cover), print industry equipment insurance (litho to digital printers), medical device cover for device-dependent individuals, and small business gadget insurance (the latter distributed via the Insurance2go Business digital channel). Burnett does not underwrite risk itself; it earns fee-based revenue by administering schemes on behalf of underwriter panels and the SPB Group affinity network. The go-to-market is sales-led for enterprise and public sector clients, handled via a sales email and contact form, complemented by referral partnerships inside the SPB Group brand stack (Insurance2go, Citymain, Betterbuy, Loyal Insurance, Squarepound) and the Insurance2go Business digital channel for SMB gadget cover. As part of SPB Group — one of the EU's leading affinity and lifestyle insurance operators with 1,800 employees, 50 million policyholders, 900,000+ claims processed annually, and presence in 17 countries — Burnett has access to a multi-brand distribution ecosystem without being a primary direct-to-consumer brand itself.

Name

Burnett & Associates

Legal name

Burnett & Associates Ltd

Website

https://burnett.co.uk

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Burnett & Associates is a UK-based insurance administration and warranty solutions provider serving commercial and public sector organisations across education, print, medical device, and small business gadget verticals, operating as a subsidiary of SPB Group.

Ownership category

akta.pro rank

Product category

Specialty Insurance Administration Services

NAICS

Insurance Agencies and Brokerages (524210), Insurance Agencies and Brokerages (52421), Claims Adjusting (524291), All Other Insurance Related Activities (524298)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Specialty Insurance Brokerage (Marine, Aviation, Cyber, Professional Lines) (FSAEADAJ)

akta.pro secondary industry

Eligibility, Coverage Verification & Policy Administration Support (BPAAAFAC)

Keywords

• Specialist insurance services
• Claims administration
• Commercial insurance solutions
• Education technology insurance
• Business gadget insurance

Headquarters

HQ city

Portsmouth

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Insurance Administration Services: Burnett & Associates earns revenue through insurance administration services, including policy set-up, claims handling, and repairs & fulfilment for commercial and public sector organisations. They work with a panel of underwriters to set up insurance propositions and manage the full claims lifecycle.
2. Affinity Insurance Partnerships: As part of SPB Group (one of the EU's leaders in Affinity and Lifestyle Insurance), Burnett benefits from affinity partnerships that distribute insurance products through partner channels, including mobile phone insurance and lifestyle coverage.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Burnett & Associates provides specialist insurance administration services for commercial and public sector organisations, including policy set-up with a panel of underwriters, claims administration via an online platform managed by UK-based specialists, and in-house repairs and fulfilment. The company also offers vertical-specific insurance products covering education technology, printing equipment, medical devices, small business gadgets, and PCCI parent contribution schemes.

Product overview

Burnett & Associates operates as a specialist insurance and warranty solutions provider for commercial and public sector organisations. The company offers a unified service portfolio built around three core offerings: Policy Set-Up Services, Claims Administration, and Repairs & Fulfilment. These core services are supplemented by specialist vertical-specific insurance products including Education Technology Insurance, Print Company Insurance, Medical Device Cover, and Specialist Business Gadget Insurance. The company also provides PCCI insurance for parent contribution schemes in educational settings. All offerings are delivered through online platforms for policy and claims management, and the company is part of the SPB Group which processes over 900,000 claims annually across 17 countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Policy Set-Up Services Insurance proposition setup services including scheme set up with a panel of underwriters, supporting the rollout of new insurance propositions for commercial and public sector organisations with minimal delay to market.
• Claims Administration Claims handling service enabling policyholders to log and track the progress of claims through online platforms, managed end-to-end by a team of UK-based claims specialists.
• Repairs & Fulfilment In-house repair and fulfilment service ensuring protected assets are repaired to the highest standards, with replacement sourcing for items that cannot be repaired and an emphasis on minimising environmental impact.
• Education Technology Insurance Specialist insurance coverage protecting educational establishments' technology and devices for students from loss and damage, supporting effective education delivery.
• Print Company Insurance Insurance solutions for printing presses ranging from litho machines to large scale digital printers, serving both large and small print businesses.
• Medical Device Cover Round-the-clock insurance solutions providing device replacements and ensuring continual treatment for individuals reliant on medical devices for their health.
• Specialist Business Gadget Insurance Affordable specialist business cover offering protection for most gadgets to help keep small businesses running, with policy and claims management fully online.
• PCCI Insurance (Parent Contribution Scheme Cover) Specialist insurance coverage for parent contribution schemes in educational settings, offering sustainable and risk-free insurance partnerships for schools.
• Affinity and Lifestyle Insurance Insurance products distributed through affinity relationships and lifestyle partnerships, part of SPB Group's portfolio serving consumers and businesses across multiple brands.

Quantifiable outcome

• 900,000+ claims processed per year across SPB Group

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Two partnerships are on record, tiered core.

• SPB GroupcoreStrategic or Co-development Partner · 1 January 2010In 2010, Burnett & Associates became part of SPB Group, one of the EU's leaders in Affinity and Lifestyle Insurance. SPB Group is one of the largest operators of mobile phone insurance across Europe, with presence in 17 countries, 1,800 employees, 50 million policyholders, and 900,000+ claims processed per year. The group includes brands such as Citymain, Loyal Insurance, Squarepound, Insurance2go, and Betterbuy Insurance.
• Panel of UnderwriterscoreStrategic or Co-development PartnerBurnett & Associates works with a panel of underwriters to set up insurance propositions. This allows them to offer diverse insurance solutions across different industry verticals including education, print, medical devices, and business gadgets.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Howden UK: Large UK and international insurance broker with strong specialty and affinity capabilities. Comparable as a broad incumbent that competes for specialty commercial and affinity distribution mandates similar to Burnett's niche product set.
• Marsh UK: Global insurance broker and risk advisor operating extensively in the UK. Comparable as a broad incumbent serving UK commercial and public sector clients with bespoke insurance programmes and claims management — the same segments Burnett targets.
• Aon UK: Global insurance brokerage and risk advisory with a major UK presence. Comparable as a broad incumbent offering specialty commercial insurance placement and claims handling services to public sector and commercial clients.
• Hiscox UK: UK specialist commercial insurer and broker with focus on niche professional and commercial lines. Comparable as a much larger incumbent competing for the same specialty commercial insurance customers Burnett serves in education, print, and small business.

Direct peers

• Insurance2go: Direct SPB Group sibling brand specialising in gadget and travel insurance for consumers and small businesses. Comparable because it shares Burnett's parent and overlapping gadget insurance product set, particularly through the Insurance2go Business referral channel.
• Citymain Administrators: Fellow SPB Group subsidiary (FCA No. 306535) focused on claims administration. Directly comparable to Burnett's Claims Administration and Repairs & Fulfilment services and shares the same Portsmouth headquarters.
• Loyal Insurance: SPB Group affinity insurance brand. Comparable as a sister business in the SPB multi-brand distribution ecosystem targeting UK consumers and small businesses with insurance products.
• Betterbuy Insurance: SPB Group sibling brand offering consumer-focused insurance products. Comparable as a sister brand within the SPB affinity distribution ecosystem that cross-refers business to Burnett for commercial lines.

Emerging players

• Boltcover / CoverForYou: UK digital-first gadget and consumer insurance specialist. Comparable as an emerging digital-native competitor in the gadget insurance space where Burnett operates its Specialist Business Gadget Insurance product.
• Lifestyle Insurance Group (Affinity): UK specialist affinity and lifestyle insurance administrator. Comparable as a niche emerging player focused on affinity-based insurance distribution — the same structural niche Burnett operates in via SPB Group.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burnett & Associates