Neighborhood Community Federal Credit Union

What Neighborhood Community Federal Credit Union does

Neighborhood Community Federal Credit Union (NCFCU) is a federally chartered, member-owned credit union headquartered in Omaha, Nebraska, operating under the trade name NCFCU. Founded on April 24, 1928 as the Post Office Employees Cooperative Credit Association, it is the oldest credit union in Nebraska. Member eligibility is geographically defined, covering residents, workers, worshippers, and students in Douglas County, Sarpy County (Nebraska), and Pottawattamie County (Iowa), with the field of membership expanded through the September 2024 merger with RelyOn Credit Union, which added branches in Forney and Kaufman, Texas. Post-merger, NCFCU holds nearly $1.2 billion in assets.

The credit union's core product portfolio spans deposit products (share savings, share draft checking, money market checking, share certificates, IRA/Roth IRA savings and certificates) and consumer lending (new and used auto loans, RV/boat loans, home equity loans, personal loans, share-secured loans, and overdraft lines of credit). Mortgage products are offered via a partnership with PIVOT Lending Group. Technology infrastructure consists of a traditional Financial-Net core banking platform, iOS and Android mobile applications with remote deposit capture, 24-hour audio response telephone banking, and electronic bill pay, with member access extended through the MoneyPass ATM network and the Shared Branching cooperative network.

Monetization operates through the standard credit union spread model: net interest income on member loans (APR ranges from 4.95% on new auto loans to 16.95% on unsecured personal loans) less dividend payments on deposits (APY ranges of 0.05%–0.15% on transaction accounts and 2.25%–2.26% on certificates), supplemented by transaction-based service fees (NSF and stop payment at $28, wires at $5–$15, ATM surcharges at $2). NCFCU does business as a not-for-profit cooperative governed by an elected Board of Directors and Supervisory Committee, with member identification provided through the leadership roster (President Ruth G., VP Amanda S.) rather than disclosed executive biographies.

Name

Neighborhood Community Federal Credit Union

Legal name

Neighborhood Community Federal Credit Union

Website

https://neighborhoodcfcu.org

Company type

Private

Founded year

1928

Operating status

Operating

Headcount range

1–10 employees

Short description

Neighborhood Community Federal Credit Union is a federally chartered, member-owned credit union serving individuals in Nebraska, Iowa, and Texas with deposit, consumer lending, and mortgage products.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Credit Unions (52213), Credit Unions (522130)

SIC

Savings Institution, Federally Chartered (6035)

akta.pro industry

PRIMARYFSABAEAA

Community Credit Unions (Retail/Consumer Focus)

Financial & Insurance/Banking (Commerical, Retail & Consumer)/Community & Cooperative Banking (Credit Unions, Mutuals)

Keywords

• Consumer banking services
• Community credit union
• Share savings accounts
• Consumer lending products
• Mortgage loan origination

Headquarters

HQ city

Neuss

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Loan Interest Income: Interest income from various loan products including auto loans, recreational vehicle loans, home equity loans, personal loans, and secured loans. Rates range from 4.95% APR for new auto loans to 16.95% for unsecured closed-end loans.
2. Service Fees: Various service fees including NSF fees ($28), stop payment fees ($28), wire transfer fees ($15 outgoing, $5 incoming), check printing, and ATM fees. Fee schedule effective January 1, 2026.
3. Share Savings and Certificate Income: Dividend payments to members on share savings accounts, with tiered rates from 0.10% APY for balances under $1,000 to higher rates for larger balances. Certificate accounts offer fixed rates up to 2.26% APY.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Neighborhood Community Federal Credit Union is a federally chartered, member-owned credit union providing retail banking products and services to individuals and families in Douglas County and Sarpy County (Nebraska), Pottawattamie County (Iowa), and the Dallas-Fort Worth area of Texas. It offers deposit products (share savings, checking, money market, share certificates, IRAs), consumer loans (auto, recreational vehicle, home equity, personal, secured, and mortgage loans via PIVOT Lending), card services (ATM, debit), and digital banking (mobile app, online banking, electronic bill pay, audio teller).

Product overview

Neighborhood Community Federal Credit Union is a member-owned financial institution offering a comprehensive suite of deposit, lending, and banking services. Its core product portfolio centers on share savings accounts (which establish membership), share draft (checking) accounts, and money market accounts, supplemented by share certificates and IRA products. Lending offerings include new and used auto loans, recreational vehicle and boat financing, secured loans using share or certificate collateral, home equity loans, and personal loans, all facilitated through its own origination capabilities and its PIVOT Lending Group mortgage partnership. The credit union delivers services through a combination of branch locations, an online banking platform (Financial-Net), a mobile application for iOS and Android, an Audio Teller telephone system, and a network of MoneyPass ATMs and shared branching partners. Additional offerings include overdraft protection, wire transfers, direct deposit, payroll deduction, electronic bill pay, e-statements, and a Working Advantage member discount program.

Differentiator

Problem solved

Functional benefit

Products and services

• Share Draft Checking A checking account offering unlimited check writing, monthly statements, and overdraft protection. Earns a dividend rate of 0.05% APY with a $20.00 minimum to open and $100 minimum balance to obtain APY. Targeted at individual credit union members.
• Money Market Share Draft Checking A variable-rate money market checking account earning 0.15% APY, with a $2,500 minimum to open and maintain to obtain APY. Up to six transfers or withdrawals permitted per month at no charge. Targeted at individual members seeking higher yields with check-writing access.
• Share Savings Accounts Primary savings account establishing credit union membership. Features a tiered rate structure with APY ranging from 0.10% to 0.15% based on balance tiers. Minimum $5.00 to open; dividends compounded and credited quarterly.
• Share Certificates Fixed-rate term certificates available in 6-, 12-, 24-, and 36-month terms with a $1,000 minimum balance. Current fixed dividend rate of 2.25% (2.26% APY) on 6-month terms. Early withdrawal penalties apply.
• Vacation Club A designated savings club account for vacation savings with no minimum to open and no minimum balance required to earn APY. Withdrawals allowed at any time.
• Scottie Savers A children's savings account open to children 12 years and under, with a $5.00 minimum to open. Children earn 'Scottie Dollars' for each $10.00 deposited, redeemable for gift items. No account limitations apply.
• Christmas Club A seasonal savings plan for holiday expenses with funds transferred to the member's savings account on or after October 1st each year. A penalty of all accumulated dividends applies for early withdrawal.
• IRA & Roth IRA Savings Individual Retirement Accounts with a $5.00 minimum balance. Available as both traditional IRA and Roth IRA savings accounts, with automatic payroll deduction support for easy contributions.
• IRA & Roth IRA Certificates Certificate-based IRA accounts with a $1,000.00 minimum balance, available in multiple term lengths to help members save for retirement with fixed rates.
• New Auto Loans Financing for new automobiles and motorcycles, with APR ranging from 4.95% to 12.45% depending on creditworthiness. Loans may be financed up to 6 years for amounts over $12,000, or up to 7 years for amounts over $20,000.
• Used Auto Loans Financing for used vehicles up to 5 years old, with APR ranging from 5.95% to 12.95%. Financing terms are determined by the vehicle's year, with values based on the NADA blue book.
• Recreational Vehicle, Boat, and Camper Loans Financing for boats, travel trailers, campers, and RVs. New motor homes financed up to 100% of purchase price; used up to retail value per NADA. New boats financed up to 100%; used boats up to NADA retail value. APR ranges from 5.95% to 16.45%.
• Share & Share Certificate Secured Loans Secured loans using the member's existing savings balance (Share Secured at 4.00% APR) or certificate balance (Certificate Secured) as collateral. The pledged balance is maintained at least equal to the declining loan balance.
• Home Equity Loans Fixed-rate home equity loans offering up to 100% financing on home equity, with 5-, 10-, or 15-year repayment terms and low fees. Interest may be tax deductible. Loan applications cannot be submitted electronically.
• Personal Loans Available as both closed-end installment loans (financed for up to three years on a single advance) and revolving lines of credit (up to $10,000 maximum). APR ranges from 8.45% to 16.95% for closed-end; 9.45% to 16.95% for lines of credit.
• PIVOT Lending Mortgage Products Mortgage products offered in partnership with PIVOT Lending Group, including conventional, FHA, VA, and USDA loans. Features include low or no down payment requirements, personalized local service, potential tax deduction on interest, no prepayment penalties, and loan counseling by professional mortgage personnel.
• ATM Card An ATM card enabling cash withdrawals and deposits. Unlimited fee-free withdrawals at MoneyPass ATMs; $2.00 fee per withdrawal at other ATMs. Lost or stolen card reporting: 402-895-6880 during business hours; 800-472-3272 after hours.
• Check Card (Debit Card) A debit card for point-of-sale purchases, cash withdrawals, and ATM access. Unlimited purchase transactions and unlimited fee-free cash withdrawals at MoneyPass ATMs; $2.00 fee for withdrawals at non-MoneyPass ATMs.
• Mobile App A mobile banking application available for Apple (iOS) and Android devices, offering 24/7 account access including balance checks, deposit history, cleared checks, and fund transfers. The app includes remote deposit capture capability.
• Online Account Access Online banking platform providing 24/7 access to check balances, view deposit history, see cleared checks, and transfer funds. Includes access to e-Statements and Electronic Bill Pay. Hosted via Financial-Net.
• Electronic Bill Pay Online bill payment service allowing members to schedule bill payments any time of day or night. Available through the Account Access portal. Free of charge. Support available at 877-755-3056.
• e-Statements Electronic statement delivery for account holders with Account Access. Benefits include 12-month statement archive, email notifications when new statements are available, and the ability to view, download, or print statements.
• Wire Transfers Electronic fund transfer service via the Federal Reserve System. Outgoing wire transfers cost $15.00; incoming wire transfers cost $5.00.
• Direct Deposit and Payroll Deduction Direct deposit and payroll deduction services enabling members to have recurring deposits and loan payments automatically processed through their credit union account.
• Money Orders Money order issuance service available to members.
• Cashier's Checks Cashier's check issuance service available to members. Fee of $5.00 per item.
• Travel Money Cards Prepaid travel money cards available for purchase. Fee of $3.00 per card.
• Gift Cards Gift card products available for purchase. Fee of $3.00 per card.
• Audio Teller 24-hour telephone banking service (Audio Response) at 833-950-0461, providing account balance inquiries, check clearing information, and savings-to-checking transfers using account number and PIN.
• Member Discounts (Working Advantage) A member discount program powered by Working Advantage offering savings on health and wellness products, food and beverage delivery, electronics, apparel, home goods, hotels, rental cars, attractions, and sporting events. Enrolled via a dedicated sign-in portal.

Quantifiable outcome

• Assets of nearly $1.2 billion post-merger
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• PIVOT Lending GroupcoreStrategic or Co-development PartnerMortgage lending partnership offering conventional, FHA, VA, and USDA mortgage products. PIVOT Lending provides personalized, professional, and local mortgage service for credit union members. Services include low or no down payment requirements, loan counseling, and no prepayment penalties.
• GreenPath Financial WellnessminorStrategic or Co-development PartnerFinancial wellness and counseling services partnership providing members with free or low-cost financial counseling, debt management, and housing counseling.
• TruStage InsuranceminorChannel Partner/ Reseller/ DistributorPartnership offering TruStage branded insurance products including auto & home insurance, AD&D insurance, and life insurance to credit union members.
• Working AdvantageminorGTM or Marketing PartnerMember discount program offering savings on health products, food delivery, electronics, apparel, home goods, flowers, hotels, rental cars, attractions, concerts, and sporting events.
• MoneyPasscoreTechnology or IntegrationATM network partnership providing free unlimited cash withdrawals at MoneyPass ATMs. Non-MoneyPass ATM withdrawals incur $2.00 fee per transaction.
• Shared Branching NetworkcoreTechnology or IntegrationShared branching network allowing members to conduct transactions at other credit union branches nationwide through sharedbranching.org.

Scale indicators4 records

Recent moves6 records

Expansion highlights10 records

Direct peers

• Veridian Credit Union: Waterloo, Iowa-based community credit union with branch presence across eastern Iowa, including counties adjacent to NCFCU's Pottawattamie County field of membership. Direct competitor for Iowa-side retail and consumer lending in the Council Bluffs/Omaha border market.
• Liberty First Credit Union: Lincoln, Nebraska-based community credit union with a similar suite of share, checking, and consumer loan products. Targets Nebraska residents and competes with NCFCU for cross-metro Nebraska households and small-business banking relationships.
• Great Plains Credit Union: Nebraska community credit union offering deposits, consumer loans, mortgages, and digital services to Nebraska residents. Overlaps with NCFCU's Nebraska field of membership and similar community-chartered federal credit union structure.
• Centris Federal Credit Union: Omaha-headquartered federal credit union serving members across Nebraska with deposits, lending, and digital banking. Directly competes with NCFCU for the same Douglas/Sarpy County members and employer groups in the Omaha-metro community.
• Cobalt Federal Credit Union: Nebraska-based community credit union (formerly Nebraska Energy FCU) offering deposit, lending, and digital banking services. Comparable product mix and community-chartered model, with overlapping geographic reach across Nebraska and western Iowa.

Broad incumbents

• SchoolsFirst Federal Credit Union: Large community-chartered federal credit union serving a defined membership group with deposits, consumer lending, mortgages, and wealth services. Comparable federally chartered, member-owned structure at meaningfully larger scale, illustrating the upper bound of the credit union business model NCFCU operates.
• Alliant Credit Union: One of the largest U.S. credit unions, with a national digital-first membership model and broad consumer lending product set. Represents the larger-scale, technology-led incumbent that NCFCU must compete with for digitally-engaged members, particularly younger demographics.
• Navy Federal Credit Union: The largest U.S. credit union with a national footprint and a full suite of consumer and mortgage products. Sets the competitive ceiling on rate offerings, digital experience, and product breadth that even community-chartered credit unions like NCFCU are benchmarked against.

Regional players

• Pinnacle Bank (Omaha): Nebraska-headquartered community bank with retail branches across the Omaha metro and surrounding counties. Competes directly with NCFCU for the same local consumer and small-business banking customers, with overlapping deposit and consumer loan product sets.

Emerging players

• Connexus Credit Union: Mid-sized credit union with a strong national digital onboarding funnel and competitive consumer deposit and auto loan rates. Represents the digital-first challenger that can acquire members outside traditional geographic fields of membership, including the Omaha and Texas markets NCFCU serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Neighborhoodcfcu
• LinkedInlinkedin.com/company/neighborhood-community-federal-credit-union

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neighborhood Community Federal Credit Union