Stad Hoogstraten

What Stad Hoogstraten does

Stad Hoogstraten is a Belgian municipal government entity (gemeente/stad) headquartered in Hoogstraten, Antwerp province, serving approximately 22,000 residents across six villages: Hoogstraten, Meer, Meerle, Meersel-Dreef, Minderhout, and Wortel. The municipality delivers the full range of statutory local government services — civil registry, identity documents, population registration, building permits, social welfare (via integrated OCMW), waste management, cultural programs, sports and recreation, education coordination, and senior care — through a distributed service network that includes the central Stadhuis, six Lokaal Dienstencentrum locations, the Woonzorgcentrum Stede Akkers residential care center, Sportoase Stede Akkers sports complex, the Stedelijk Museum Hoogstraten, the IOK-managed Recyclagepark, and four municipal primary schools plus a technical secondary school (VITO). A separate VisitHoogstraten portal (visithoogstraten.be) handles tourism promotion. The general director (algemeen directeur) is Sofie Peeters, appointed in 2024.

The entity's core digital platform is the official website (hoogstraten.be), built and maintained by web supplier LCP nv, integrated with the Flemish Government's Mijn Burgerprofiel identity platform for citizen SSO authentication. Two digital service subsystems extend this platform: the eLoket (eloket.hoogstraten.be) online counter for electronic submission of administrative requests, and the Qmatic web booking system (afspraken.hoogstraten.be) for appointment scheduling across population services, alien affairs, and the civil registry. The website features cookie consent management, microfoon-enabled search, WCAG 2.1 level AA partial compliance (declared 2024-04-16), and is supported by a Mailchimp-powered email newsletter, a Facebook page (stadhoogstraten), and a YouTube channel. Sixteen wholly-owned municipal operating subsidiaries and department offices coordinate service delivery under the unified Stad Hoogstraten brand, with OCMW Hoogstraten operating as the parallel public social welfare entity.

Revenue is not commercially disclosed. Stad Hoogstraten is funded through municipal taxes, provincial subsidies, and Flemish government grants, with most citizen-facing services provided free at point of use and nominal fees applied to specific administrative services. The operating model is a sales-led, appointment-based GTM delivered through physical offices, online self-serve channels, and distributed local service centers. Key partnerships include LCP nv (technology/web), IOK Afvalbeheer (waste/recycling), Sportoase (sports facility operation), Vlaamse Overheid/Mijn Burgerprofiel (identity), and Mirho (cultural projects). The firmographic 1–10 employee figure reflects the digital/website operating entity rather than the full municipal workforce, which is materially larger given the breadth of services operated.

Name

Stad Hoogstraten

Legal name

Stad Hoogstraten

Website

https://hoogstraten.be

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Stad Hoogstraten is a Belgian municipal government serving approximately 22,000 residents across six villages in Antwerp province. It delivers administrative, social welfare, cultural, sports, educational, and waste management services via its town hall, website portal, and local service centers.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Sanitary Services (4950), Refuse Systems (4953)

akta.pro primary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

akta.pro secondary industries

Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB), Aged, Blind & Disabled (ABD) Managed Care Plans (HLAEAEAC)

Keywords

• Municipal government services
• Public administration
• Citizen services
• Social welfare services
• Local government

Headquarters

HQ city

Hoogstraten

HQ country

Belgium

HQ region

Europe

Offices16 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal Taxes and Government Funding: Stad Hoogstraten is a municipal government funded through municipal taxes, provincial subsidies, and Flemish government funding. Services are provided to citizens who pay local taxes and municipal fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Stad Hoogstraten is the municipal government of Hoogstraten (province of Antwerp, Belgium) that delivers statutory local administrative, social welfare, cultural, recreational, and elderly-care services to its 22,000+ residents. Service delivery is carried out through a central Town Hall, six Local Service Centres across the constituent villages, dedicated facilities (museum, library, sports centre, residential care home, recycling park, recreational domain), and digital channels including an eLoket online counter and Qmatic appointment booking system.

Product overview

Stad Hoogstraten operates a comprehensive municipal service platform centered around its official website (hoogstraten.be), which serves as the primary digital gateway for citizens to access all municipal services. The offering consists of the core website portal integrated with the eLoket (online counter) subsystem for digital administrative requests and the Qmatic-based appointment booking system. The municipality provides an extensive network of services including residential care (Woonzorgcentrum Stede Akkers), public library, sports facilities (Sportoase Stede Akkers), cultural offerings (Stedelijk Museum, De Mosten recreation area), social services, housing assistance (Woonloket), volunteer coordination (Vrijwilligersloket), hall and equipment rentals, recycling center, and six local service centers across its villages.

Differentiator

Problem solved

Functional benefit

Products and services

• eLoket Online Counter

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• LCP nvcoreTechnology or IntegrationWeb provider and website developer for hoogstraten.be. LCP nv provides the CMS platform, web hosting, and technical maintenance of the municipal website. They also assist with accessibility compliance reporting.
• MirhominorStrategic or Co-development PartnerPartner organization working on cultural projects including the potential conversion of the former Spijker monastery into a cultural center. Also associated with multiple schools in the municipality.
• IOK AfvalbeheercoreOthersWaste management partner managing the Recyclagepark (recycling center) for the municipality. Provides recycling and waste collection services.
• SportoaseminorOthersSports facility operator running Sportoase Stede Akkers swimming and sports complex in Hoogstraten.
• Vlaamse Overheid - Mijn BurgerprofielcoreTechnology or IntegrationFlemish Government identity platform providing Single Sign-On authentication and citizen profile services for accessing municipal e-government services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Merksplas: Small neighboring Flemish municipality sharing the same regional waste and social-services infrastructure. Directly comparable governance structure and Flemish funding model.
• Gemeente Ravels: Direct neighboring municipality with comparable rural-Flemish service portfolio, OCMW social welfare structure, and shared waste-management partnership via IOK. Highly comparable in scale and operating model.
• Gemeente Kasterlee: Neighboring Flemish municipality of similar size (~18,000 residents) with overlapping rural-suburban service profile including social services, recreation, and local community centers. Closest geographic peer.
• Gemeente Oud-Turnhout: Small neighboring municipality in the Turnhout region with directly comparable municipal service portfolio, OCMW structure, and Flemish-government funding dependencies.
• Gemeente Mol: Flemish municipality in Antwerp province providing comparable municipal services (population registration, social services via OCMW, recreation, culture) to a similar-sized community. Directly comparable in scope, governance structure, and Flemish-government funding model.
• Gemeente Lille: Mid-sized Flemish municipality in Antwerp province with comparable rural-village composition, OCMW social services, and recreational facilities. Similar scope of municipal services.
• Stad Geel: Mid-sized Flemish city in Antwerp province with comparable municipal portfolio including OCMW social welfare, elder-care facilities, recreation, and cultural services. Similar regulatory and funding environment.

Broad incumbents

• Vlaamse Overheid: Flemish regional government providing principal funding, regulatory framework, and the Mijn Burgerprofiel identity platform used by Stad Hoogstraten. Sets the policy and funding environment for all Flemish municipalities.
• Provincie Antwerpen: Provincial government providing subsidies, policy oversight, and intermunicipal coordination services to Stad Hoogstraten and similar municipalities. Operates one governance tier above Hoogstraten with overlapping civic and welfare mandates.
• Stad Turnhout: Larger regional center in the same Antwerp province with a broader municipal portfolio. Operates as a regional hub for surrounding smaller municipalities including Hoogstraten, with overlapping services but greater scale and scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCK_uwAAtT8BEZ539DjLR_aw
• Facebookfacebook.com/stadhoogstraten
• Xx.com/stadhoogstraten
• LinkedInlinkedin.com/company/hoogstraten

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stad Hoogstraten