Digiserve

What Digiserve does

Digiserve (legal name PT Digital Aplikasi Solusi), branded "Digiserve by Telkom Indonesia," is an Indonesia-based ICT managed solutions provider founded in 2014 and wholly owned by PT Telkom Indonesia (Persero) through TelkomMetra since September 2021. The company delivers end-to-end managed services across three core pillars: Managed Network & Security Services (MNSS), Managed Cloud Services, and Managed Digital Productivity. MNSS spans SD-WAN, Managed SASE, managed next-generation firewall (NGFW), Security Operations Center (SoC) as a service, Endpoint Detection and Response (EDR), and Digital Risk Protection powered by Cyfirma. Managed Cloud Services covers hybrid cloud architecture (Azure Public, Managed Private Cloud, Backup & DR-as-a-Service, Edge Computing) together with Modern Work / Microsoft 365 and business application support. Managed Digital Productivity includes Cloud Contact Centre (via ipSCAPE), Cloud PBX, Microsoft Teams Direct Routing, the SMP ITIL-aligned ITSM platform, the Unified Assurance Platform (UAP) for centralized monitoring, and a VAPT testing practice; a Professional Services layer adds security and cloud consulting, plus a Learning-as-a-Service (LaaS) enablement offering.

The company serves large enterprises, government institutions, and state-owned enterprises across Indonesia, with disclosed customer logos spanning banking (FIF Group, BTPN, Bank Nobu, Sinar Mas Hana Finance), retail and chain operations (Indomaret across 1,422 SD-WAN sites), energy (Donggi Senoro, GE Operations), manufacturing (Schneider, Stanley Electric, Panasonic, Darya-Varria, Kia Ceramics), pharmaceuticals (Medifarma), insurance (Axa), mining (MST Trakindo), telcos (Finnet), and government/NGO (Komnas Perempuan, with a 65% increase in outbound calls after Cloud Contact Centre deployment). Digiserve claims more than 200 clients, 400+ projects, and 12,000+ managed sites, and holds ISO/IEC 27001:2013 and ISO/IEC 20000-1:2018 certifications, the 2024 Great Place to Work certification, and the 2024 CGPI Award, with prior recognitions including Frost & Sullivan's Indonesia Managed Service Provider of the Year (2016).

Digiserve earns revenue primarily through recurring managed services contracts (multi-year, quote-based, not publicly disclosed) plus project-based professional services for cloud migration and security consulting. Go-to-market is enterprise field sales, with direct account teams and channel resale through Telkom Indonesia's Segmen PCS and the broader Telkom Group's enterprise customer base. The company is headquartered at 88@Kasablanka, Jakarta, and operates a Command and Control room for SD-WAN monitoring; firmographic headcount is 51–100, though other sources reference nearly 200 technically certified personnel. Key technology partners include Cisco (Premier and Master Cloud/Managed Services certified), Fortinet (MSSP), Microsoft (CSP), Huawei (Tier 2 Gold, 5-star Service Partner), VeloCloud, Versa Networks, Sangfor, Aruba, Riverbed, Meraki, ServiceNow, ipSCAPE, Whispir, and Cyfirma (a 2025 partnership for Digital Risk Protection).

Name

Digiserve

Legal name

PT Digital Aplikasi Solusi

Website

https://digiserve.co.id

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

Digiserve (PT Digital Aplikasi Solusi) is an Indonesia-based ICT managed solutions provider and wholly-owned subsidiary of PT Telkom Indonesia, delivering managed network, cloud, cybersecurity, and digital productivity services to large enterprises, government, and SOE clients across Indonesia.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Security Managed Services (Firewall/IDS/IPS/SASE) (BPAEADAG)

akta.pro secondary industries

Secure Access Service Edge (SASE) & Secure SD-WAN (HDAIAFAH), Managed SD‑WAN/SASE Connectivity (Enterprise WAN under Managed Connectivity) (HDAIAGAF), Network Performance Management & Observability Services (BPAEAEAH), Endpoint Security Managed Services (EDR/XDR) (BPAEADAH), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)

Keywords

• Managed network services
• Managed security services
• Managed cloud services
• Unified communications services
• ICT managed solutions

Headquarters

HQ city

Tebet

HQ country

Indonesia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Network & Security Services: Comprehensive managed network services including WAN, WLAN, LAN management, network security convergence, SD-WAN, SASE, and cybersecurity solutions. Revenue generated through recurring managed service contracts with enterprise customers.
2. Managed Cloud Services: Hybrid cloud, modern cloud services, Azure public cloud, managed private cloud, backup and disaster recovery as a service, and edge computing. Provides Microsoft 365 solutions as a Cloud Solution Provider (CSP).
3. Managed Digital Productivity: Unified communication and collaboration services including cloud contact center, cloud PBX, Microsoft Teams Direct Routing, and ITSM solutions.
4. Professional Services: Cloud consulting, security consulting, VAPT services, network architecture assessment, and implementation/migration services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Digiserve is an ICT Managed Solutions provider delivering end-to-end managed network, cloud, security, and digital productivity services for enterprises in Indonesia. Its core offerings span Managed Network & Security Services (MNSS) covering WAN, WLAN, LAN, SD-WAN, Managed SASE, and cybersecurity; Managed Cloud Services spanning hybrid cloud, Azure public cloud, private cloud, backup/DR, edge computing, and Microsoft 365; and Managed Digital Productivity including cloud contact centre, cloud PBX, Microsoft Teams Direct Routing, ITSM, VAPT, and the Unified Assurance Platform (UAP).

Product overview

Digiserve by PT Digital Aplikasi Solusi (Telkom Indonesia) is an IT managed solutions provider established in 2014, offering an integrated portfolio of Managed Network & Security Services (MNSS), Managed Cloud Services, and Managed Digital Productivity under a co-creation service model. MNSS encompasses Managed Network (WAN, WLAN, Managed LAN), Network Security Convergence (SD-WAN, Managed SASE), and Cybersecurity (Managed NGFW, SoC as a Service, Digital Risk Protection/Cyfirma, EDR). Managed Cloud Services covers Hybrid Cloud (Azure Public, Managed Private Cloud, Backup & DR as a Service, Edge Computing) and Modern Cloud Services (Modern Work Office 365, Business Application). Managed Digital Productivity includes Cloud Contact Centre (ipSCAPE), Cloud PBX, Microsoft Teams Direct Routing, SMP/ITSM, VAPT, and UAP. Professional Services adds Security and Cloud Consulting. All services are delivered with ITIL-aligned managed services, leveraging a global partner ecosystem including Cisco, Fortinet, VeloCloud/Versa, Microsoft, ServiceNow, and ipSCAPE.

Differentiator

Problem solved

Functional benefit

Brands

• Digiserve: IT company providing ICT Managed Solutions including Managed Network & Security Services, Managed Cloud Services, and Managed Digital Productivity services.

Products and services

• Managed Network & Security Services (MNSS)

Quantifiable outcome

• Managed over 12,000 sites for customers
• +2 more outcomes

Named customers23 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature9 records

Partnerships

Eleven partnerships are on record, tiered core, flagship and minor.

• CyfirmacoreTechnology or Integration · 1 January 2025Cybersecurity threat intelligence partner providing Digital Risk Protection services. Integration of Cyber Threat Intelligence capabilities into Digiserve's offerings for enterprise customers.
• TelstraflagshipStrategic or Co-development Partner · 1 January 2014Joint venture partner through Telkomtelstra. Provides international technology expertise and experience in managed services.
• CiscocoreTechnology or IntegrationCisco Premier Certified Partner; Master Cloud and Managed Services Certified Partner. Provides enterprise networking and collaboration technology integration.
• HuaweicoreTechnology or IntegrationTier 2 Gold Partner; Certified Service Partner 5 star. Strategic technology partnership for enterprise solutions.
• RiverbedcoreTechnology or IntegrationRiverbed Authorized Support Agent – WAN Optimization Partner (RASA-W). Provides WAN optimization technology integration.
• MerakicoreTechnology or IntegrationMeraki Gold Partner. Cloud-managed networking solutions partnership.
• FortinetcoreTechnology or IntegrationManaged Security Services Provider. Provides cybersecurity technology and MSSP partnership.
• MicrosoftcoreTechnology or IntegrationMicrosoft Cloud Solution Provider (CSP). Provides Microsoft 365, Azure, and cloud solutions implementation and management.
• ACCI (Indonesian Cloud Computing Association)minorOthersIndustry association membership for Indonesian cloud computing sector.
• APJASTEL (Telematics Operations Service Provider Association)minorOthersIndustry association membership for telematics operations service providers.
• MASTEL (Indonesian ICT Society)minorOthersIndustry association membership for Indonesian ICT society.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Others

• Microsoft Indonesia: Technology partner for Digiserve's Azure and Microsoft 365 offerings. While not a direct competitor today, Microsoft increasingly delivers managed cloud and security services directly, which could pressure Digiserve's CSP-dependent model over time.
• Telkom Indonesia: Parent company of Digiserve. While not a direct competitor for managed services, Telkom's enterprise division overlaps with adjacent telecom and connectivity offerings where Digiserve operates.

Direct peers

• Lintasarta: Indonesia's leading managed network, data center, and cloud services provider also linked to the Indosat group. Directly competes with Digiserve in managed SD-WAN, SASE, and enterprise cloud services for Indonesian enterprises.
• Multipolar Technology: Indonesian IT solutions provider offering managed networking, security, cloud, and data center services. Comparable product portfolio and customer base to Digiserve, with similar enterprise/government focus.
• Sigma Solusi Integrasi: Indonesian systems integrator and managed services provider with enterprise networking, collaboration, and cloud offerings. Competes directly with Digiserve in SD-WAN and managed communications for Indonesian enterprises.
• Phintraco Group: Indonesian IT solutions and managed services group with enterprise networking, security, and cloud offerings. Comparable managed services portfolio and enterprise customer focus to Digiserve.
• Indosat Ooredoo Hutchison: Major Indonesian telecommunications operator with enterprise ICT services and managed network offerings. Directly competes with Digiserve in enterprise connectivity and managed services, with telco scale advantages.

Broad incumbents

• Accenture Indonesia: Global IT services and consulting firm with growing managed services practice in Indonesia. Targets the same enterprise transformation opportunities as Digiserve but with broader strategic consulting capability.
• NTT Communications Indonesia: Global ICT managed services arm of NTT Group with significant Indonesia presence. Competes with Digiserve in managed SD-WAN, SASE, and cloud services but at much larger scale and broader global portfolio.
• IBM Indonesia: Global IT services and managed security provider with major enterprise presence in Indonesia. Competes with Digiserve in managed cloud, security, and IT infrastructure services but as part of a much broader portfolio.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/digiservetelkom
• Facebookfacebook.com/digiservebytelkom

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digiserve