Hanrob Pet Hotels
Australian-owned pet care services operator founded in 1981, running 8 purpose-built pet hotels across major Australian cities offering boarding, dog training, daycare, and pet transport to over 400,000 pet owners annually.
- Company typePrivate
- Founded1981
- HeadquartersHeathcote, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Hanrob Pet Hotels does
Hanrob Pet Hotels is an Australian-owned pet care services company founded in 1981, operating a national network of 8 purpose-built pet hotel facilities across Sydney (Heathcote, Duffys Forest, Sydney Airport), Melbourne, Brisbane, Canberra, Perth, and Darwin. The company serves individual pet owners with four core service lines: pet boarding (standard and luxury accommodation for dogs and cats with daily rates of $44–$58), professional dog training (Board and Train 14/21/28-day programs at $95–$130 per day, private lessons at $126 per session, and Play and Train sessions at $40), doggy daycare (casual visits, multi-visit packages, and weekly memberships), and domestic and international pet transport integrated with airport-adjacent locations. Facility infrastructure includes climate-controlled accommodation, dedicated catteries, outdoor play areas, and training yards, with airport-based sites designed to reduce pet transit stress.
Hanrob Pet Hotels firmographics
Firmographics- Name
- Hanrob Pet Hotels
- Legal name
- Spot Holdings (NSW) Pty Ltd
- Website
- https://hanrob.com.au
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Australian-owned pet care services operator founded in 1981, running 8 purpose-built pet hotels across major Australian cities offering boarding, dog training, daycare, and pet transport to over 400,000 pet owners annually.
- Ownership category
- akta.pro rank
Hanrob Pet Hotels industry classification
Industry- Product category
- Pet Care Services
- NAICS
- Pet Care (except Veterinary) Services (81291)
- SIC
- Hotels & Motels (7011)
- akta.pro primary industry
- Luxury/Suite-Style Pet Hotel Boarding (HSANADAE)
- akta.pro secondary industries
- Climate-Controlled/Indoor Boarding Facility (HSANADAL), Pet International Relocation & Quarantine Handling (HSAKACAI)
Keywords
Where Hanrob Pet Hotels is headquartered
LocationHeadquarters
- HQ city
- Heathcote
- HQ country
- Australia
- HQ region
- Oceania
Offices8 records
Markets served
Hanrob Pet Hotels business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D
Revenue model
- Pet Boarding Services: Overnight accommodation services for dogs and cats with various room options including standard and luxury accommodations. Includes daily exercise, playtime, meals, and optional extras.
- Dog Training Programs: Professional dog training including Board and Train programs (14, 21, 28 days), Private Lessons, and Play & Train sessions. Revenue generated through per-session or per-day pricing.
- Doggy Daycare: Daily daycare services providing supervised play, socialisation, and exercise for dogs. Offered as casual visits, packages (5, 10, or 20 visits), or weekly memberships.
- Pet Transport: Domestic and international pet transport services integrated with airport hotel locations. Includes door-to-door service options with pickup and delivery addresses.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Dog Boarding - Standard Accommodation |
| Unit Pricing | Pay-as-you-go | Cat Boarding |
| Unit Pricing | Pay-as-you-go | Board and Train Program |
| Unit Pricing | Pay-as-you-go | Private Dog Training Lessons |
| Unit Pricing | Pay-as-you-go | Play and Train Sessions |
| Subscription | Monthly | Doggy Daycare Packages |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Hanrob Pet Hotels product offering
Product offeringCore offering
Hanrob Pet Hotels operates a national network of eight purpose-built pet hotel facilities across Australia, providing premium overnight boarding for dogs and cats, professional dog training programs (Board and Train, Private Lessons, Play and Train), supervised doggy daycare, and integrated pet transport services. The company sells directly to individual pet owners through its online booking portal, phone concierge, and physical locations, with several facilities strategically located near major Australian airports for traveler convenience.
Product overview
Hanrob Pet Hotels operates as a comprehensive pet care platform offering four core services: Pet Boarding (dog and cat accommodation with various room types), Dog Training (delivered through three program formats: Board and Train, Private Lessons, and Play and Train), Doggy Daycare, and Pet Transport. The company runs a national network of purpose-built pet hotel facilities across eight Australian locations, providing both standalone services and integrated experiences (e.g., pet transport combined with boarding at airport locations). The offering is structured as a platform of coordinated services rather than a single unified product, with training academies at multiple locations delivering branded program formats.
Differentiator
Problem solved
Functional benefit
Brands
- Kip Happy Stays: Brand operated under Spot Holdings (NSW) Pty Ltd alongside Hanrob Pet Hotels as mentioned in Terms & Conditions.
Products and services
- Pet Boarding Premium overnight boarding for dogs and cats at eight purpose-built pet hotel facilities across Australia, with standard and luxury accommodation options. Includes daily exercise, playtime, nutritionally balanced meals, regular photo and video updates, and optional extras. Pricing varies by location, starting from $44-$58 per day. Designed for pet owners needing reliable care while traveling for business or leisure.
- Dog Training Professional dog training delivered through three program formats — Board and Train (intensive 14, 21, or 28-day programs from $95-$130/day), Private Lessons ($126 per 1-hour session), and Play and Train sessions ($40 per session). Addresses obedience, behavioral correction (barking, reactivity, anxiety), confidence building, and puppy socialisation. Includes personalised lesson plans, video updates, and owner education.
- Doggy Daycare Supervised daytime care for dogs providing structured play, socialisation, and exercise to reduce boredom and separation anxiety while owners are at work. Offered as casual visits, multi-visit packages (5, 10, or 20 visits), weekly memberships, and a Welcome Pass at 60% off for new customers. Pickup and drop-off van service is included in the daycare price.
- Pet Transport Professional pet transportation services across Australia and internationally, integrated with Hanrob's airport-based hotel locations (Sydney, Melbourne, Brisbane, Darwin). Includes door-to-door pickup and delivery, and is designed to reduce transit time and stress for pets during travel and relocation. Operated under Abermain Holdings Pty Ltd.
Quantifiable outcome
- 94% of customers would recommend Hanrob to friends and family
- +3 more outcomes
Companies that use Hanrob Pet Hotels
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles3 records
Hanrob Pet Hotels technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Hanrob Pet Hotels partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- Royal CaninminorPet food brand partnership providing premium nutrition for pets during their stay. Royal Canin logo appears on the Hanrob website indicating a food supplier relationship.
- 160+ Veterinary Check-In Centre PartnerscoreExtensive network of veterinary partner locations across Australia enabling pet owners to drop off pets at local vets, with Hanrob pet taxi drivers then transporting pets to main accommodation facilities. Provides significant geographic reach advantage.
- Airlines (Domestic and International)coreIntegration with airlines for pet transport services. Hanrob's airport-based locations enable seamless transfer of pets to/from flights, reducing transit time and stress.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Hanrob Pet Hotels competitors and assessment
Company assessmentBroad incumbents
- Petbarn: Australia's largest specialty pet retail chain (part of Greencross group), offering pet supplies, grooming, and in-store services across more than 260 locations. Comparable as a broad incumbent in the Australian pet care ecosystem with overlapping customer base and some grooming/boarding services, but anchored in retail rather than boarding.
- Greencross Vets: Australia's largest veterinary care network with 200+ clinics and parent of Petbarn. Comparable as a broad incumbent in the Australian pet services ecosystem and a potential partner or competitor through its pet retail and veterinary referral channels.
- Petstock: Australian specialty pet retail and services chain with grooming salons and pet care offerings. Comparable as a broad incumbent offering adjacent services (grooming, retail) to a similar Australian pet-owner customer base, though not a dedicated boarding operator.
Emerging players
- Pawshake: Australia-based pet care marketplace (part of the global Pawshake network) offering pet sitting, dog walking, boarding, and daycare via independent carers. Comparable in service categories but competes via an asset-light platform model versus Hanrob's owned facilities.
- Rover: Global online marketplace for pet sitting, dog walking, and boarding. Comparable as an emerging platform-based competitor in pet care services; while not Australian, it sets the digital benchmark for marketplace models challenging facility-based players like Hanrob.
Direct peers
- Camp Bow Wow: US-based dog daycare and boarding franchise with 200+ locations offering overnight boarding, daycare, and grooming. Highly comparable facility-based model with multi-location rollout — a useful US benchmark for Hanrob's premium positioning and scaling playbook.
- Best Friends Pet Hotel: US chain of pet resorts offering boarding, daycare, grooming, and training across multiple states. Direct service-mix parallel to Hanrob (boarding, daycare, training) with a premium-resort positioning similar to Hanrob's '5-star Pet Care' branding.
- Dogtopia: North America's largest dog daycare franchise with hundreds of locations offering daycare, boarding, and spa services. Closely comparable in service mix (boarding + daycare + spa) and facility-based model, providing a benchmark for Hanrob's potential franchise/scale trajectory.
- Mad Paws: Australian online marketplace connecting pet owners with pet sitters, dog walkers, and boarding hosts. Directly competes with Hanrob in pet care services — particularly boarding and in-home care — using a different asset-light marketplace model versus Hanrob's facility-based approach.
Regional players
- Pet Resort / Aussie Pooch Mobile: Australian mobile pet care provider offering at-home dog washing and grooming services. Comparable as a regional player in Australian pet care services with overlapping customer base, though operating in grooming rather than boarding.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Hanrob Pet Hotels social profiles
Digital presenceHanrob Pet Hotels financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hanrob Pet Hotels leadership team
Management profileNumber of profiles
Hanrob Pet Hotels funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hanrob Pet Hotels M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hanrob Pet Hotels
What does Hanrob Pet Hotels do?
Hanrob Pet Hotels operates a national network of eight purpose-built pet hotel facilities across Australia, providing premium overnight boarding for dogs and cats, professional dog training programs (Board and Train, Private Lessons, Play and Train), supervised doggy daycare, and integrated pet transport services. The company sells directly to individual pet owners through its online booking portal, phone concierge, and physical locations, with several facilities strategically located near major Australian airports for traveler convenience.
Is Hanrob Pet Hotels a public or private company?
Hanrob Pet Hotels is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Hanrob Pet Hotels founded?
Hanrob Pet Hotels was founded in 1981. It employs 101 to 250 people.
Where is Hanrob Pet Hotels based?
Hanrob Pet Hotels is headquartered in Heathcote, Australia, in the Oceania region.
How does Hanrob Pet Hotels make money?
Four revenue lines are on record. Pet Boarding Services are the primary driver. The others are dog Training Programs, doggy Daycare and pet Transport.
Who are Hanrob Pet Hotels's main competitors?
Broad incumbents on record are Petbarn, Greencross Vets and Petstock. Emerging players are Pawshake and Rover. Direct peers are Camp Bow Wow, Best Friends Pet Hotel, Dogtopia and Mad Paws. Pet Resort / Aussie Pooch Mobile is listed as a regional player.
Does Hanrob Pet Hotels have an API?
No public API is recorded for Hanrob Pet Hotels.
What industry is Hanrob Pet Hotels in?
Hanrob Pet Hotels's product category is Pet Care Services. Its primary akta.pro industry code is HSANADAE, Luxury/Suite-Style Pet Hotel Boarding, with a secondary code of HSANADAL, Climate-Controlled/Indoor Boarding Facility. Its NAICS code is 81291 and its SIC code is 7011.