Reconnexion

What Reconnexion does

Reconnexion is a non-profit specialist health service provider operating as a service of EACH (a larger Victorian health and community services organization) in Victoria, Australia. Founded in 1986 as TRANX to address benzodiazepine dependency, the organization has been continuously funded by the Victorian Department of Health and Human Services (DHHS) since 1987 and is the only benzodiazepine specialist service in Australia. It provides benzodiazepine dependency treatment (gradual tapering plans coordinated with clients' GPs), anxiety and depression counselling using CBT-based approaches, insomnia support, and a Monday-Friday telephone support line staffed by trained volunteers, primarily to individuals in Victoria, with secondary consultation services to GPs, pharmacists, and allied health professionals.

The organization's clinical portfolio is anchored by the Benzodiazepine Treatment Service, the Reconnexion Psychology Service, and the Telephone Support Line, and is complemented by digital products including BDZ Digital Health (an online self-guided benzodiazepine tapering program co-developed with Federation University over 10+ years) and the Better Sleep Program (a stepped-care insomnia intervention co-developed with Deakin University since 2017). Additional offerings include the Benzodiazepine Guided Support Group (8-week facilitated program), ASIST suicide intervention training, the Benzodiazepine Toolkit, evidence-based fact sheets, the Benzo Stories podcast, and professional development training that is RACGP-endorsed for CPD credits. Distribution is multi-channel: telephone, tele-health, face-to-face across six Melbourne-area locations (Ringwood, Malvern East, Melton, Preston/Reservoir, Boronia, Epping), online self-service programs, and a GP/allied health referral network.

Reconnexion's revenue model is predominantly government-funded via DHHS Victoria grants that cover the statewide benzodiazepine program at no cost to clients, supplemented by fee-for-service psychology appointments with Medicare rebates available (Clinical Psychologist $190/session with $137.05 rebate, General Psychologist $150/session with $89.65 rebate), revenue from professional development training, and some bulk billing for Health Care Card holders. The customer base is highly fragmented at the individual end-client level but concentrated at the funder level on a single government department. Following its 2014 merger with EACH, Reconnexion operates with the backing of a larger parent organization while retaining its specialist clinical identity and continuous government funding relationship.

Name

Reconnexion

Legal name

Reconnexion

Website

https://reconnexion.org.au

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

Reconnexion is a Victorian non-profit specialist health service and the only benzodiazepine dependency specialist in Australia, providing evidence-based treatment, anxiety counselling, digital tapering programs, and RACGP-endorsed training, primarily funded by DHHS Victoria.

Ownership category

akta.pro rank

Product category

Mental Health Counselling Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (62142), Outpatient Mental Health and Substance Abuse Centers (621420), Other Individual and Family Services (624190)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro industry

PRIMARYHLAFACAN

Peer Support, Recovery Coaching & Sober Living Services

Healthcare & Life Sciences/Healthcare Providers & Systems/Behavioral Health & Substance Use Treatment

SECONDARYBPAGAEAO

Substance Use Recovery & Harm Reduction Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYHLACANAH

Therapeutic Companion Apps (Drug-Device-Digital Combination)

Healthcare & Life Sciences/Digital Health & Health IT/Digital Therapeutics (DTx) & Software as a Medical Device (SaMD)

Keywords

• Benzodiazepine dependency treatment
• Anxiety counselling services
• Depression treatment
• Insomnia treatment
• Mental health services

Headquarters

HQ city

Malvern East

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Government Funding: Reconnexion is a Victorian DHHS funded service. The Benzodiazepine program is a statewide program funded by DHHS Victoria and there is no cost for clients to use the service. Secondary consultations for health professionals are also free.
2. Psychology Service Fees (Medicare Rebatable): Anxiety and depression counselling with fees ranging: Clinical Psychologist at $190, General Psychologist at $150, Low Income/Student at $150/$120. Medicare rebates available: $137.05 for Clinical Psychologist, $89.65 for General Psychologist with mental health care plan. Some bulk billing available for Health Care Card holders.
3. Professional Development Training: Reconnexion delivers clinical presentations and training for health professionals including how to manage patient/client withdrawal, treatment options, recommended treatments for insomnia and anxiety disorders. A training fee may be charged for professional development sessions.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels9 records

Core offering

Reconnexion provides a statewide, government-funded (Victorian DHHS) counselling and treatment service focused on benzodiazepine dependency, with complementary psychology services for anxiety, depression, and insomnia. The service combines one-to-one counselling (in-person, phone, or tele-health), a telephone support line, facilitated group programs, and digital self-guided tools (BDZ Digital Health and Better Sleep Program). It also delivers paid professional development training for GPs and allied health professionals, including RACGP-endorsed CPD programs.

Product overview

Reconnexion is a health service organization (a service of EACH) offering a coordinated portfolio of clinical services for benzodiazepine dependency, anxiety, insomnia, and depression. The core offerings include the Benzodiazepine Treatment Service (counselling and gradual reduction support), Reconnexion Psychology Service (CBT-based anxiety and depression counselling), and the Telephone Support Line. These are complemented by the Benzodiazepine Guided Support Group, the BDZ Digital Health online tapering program (co-developed with Federation University), and the Better Sleep Program (developed with Deakin University). Supporting resources include the Benzodiazepine Toolkit, fact sheets, the Benzo Stories podcast, ASIST suicide intervention training, professional development programs, and community education sessions. The BDZ Digital Health and Better Sleep Program represent digital companions to the core counselling services, while the toolkit and training programs support both service delivery and professional education.

Differentiator

Problem solved

Functional benefit

Products and services

• Benzodiazepine Treatment Service A free, statewide service in Victoria providing counselling and gradual reduction support for people dependent on benzodiazepines (tranquillisers and z-drugs), working with the client's GP to develop taper plans and manage withdrawal symptoms.
• Reconnexion Psychology Service Fee-based psychology service providing CBT-based counselling for anxiety, depression, and insomnia, staffed by qualified psychologists and social workers at East Malvern and Melton locations with Medicare rebates available.
• Telephone Support Line Helpline service (1300 273 266) providing evidence-based information and telephone support to callers with concerns about benzodiazepines, anxiety, insomnia, or withdrawal, including referral and booking services.
• Benzodiazepine Guided Support Group An 8-week facilitated group program for people recovering from benzodiazepine withdrawal, with weekly workshops on self-care, symptom management, anxiety and panic management, relaxation, meditation, communication, daily routine, and sleep improvement.
• BDZ Digital Health (BDZ eHealth) A web and mobile psychoeducation program using evidence-based approaches to help individuals reduce and withdraw from benzodiazepine or z-drug use, co-developed with Federation University.
• Better Sleep Program

Quantifiable outcome

• BDZ Digital Health is just as effective as face-to-face interventions for supporting individuals to safely cease benzodiazepines or z-drugs
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Deakin UniversitycoreStrategic or Co-development Partner · 1 January 2017Research partnership established in 2017 for developing the Better Sleep Program. Collaboration on research projects including ADRIA Grant (Patient-Centered Deprescribing Project). Joint publications in British Journal of General Practice. Three Doctor of Psychology (Clinical) candidates evaluating the Better Sleep Program in a 2-year trial.
• EACHcoreStrategic or Co-development Partner · 1 January 2014Reconnexion merged with EACH (a much larger health and community service provider) in 2014. Reconnexion operates as 'a service of EACH'. EACH provides organizational infrastructure and support for Reconnexion's operations.
• Federation UniversitycoreStrategic or Co-development Partner · 1 January 2010Over 10 years of collaboration to develop BDZ Digital Health (formerly BDZ Health), an online self-guided benzodiazepine tapering program. Version 2.0 revised after formal evaluation showing effectiveness comparable to face-to-face interventions.
• RACGP (Royal Australian College of General Practitioners)minorStrategic or Co-development PartnerReconnexion became accredited as CPD providers for the RACGP. Training on the RACGP-endorsed Maudsley Deprescribing Guidelines for GPs will attract CPD credits.

Scale indicators3 records

Recent moves11 records

Expansion highlights6 records

Direct peers

• Turning Point: Australia's leading alcohol and other drug (AOD) treatment, research, and education centre, based in Melbourne. Comparable as a specialist AOD service provider with research partnerships, clinician training, and digital resources addressing substance dependence.
• EACH: Parent organisation of Reconnexion since the 2014 merger; a much larger health and community services provider in Victoria offering counselling, disability, and family services. Directly comparable as the operating umbrella for Reconnexion's benzo and psychology services.
• Mind Australia: Community-managed mental health non-profit providing psychosocial recovery, counselling, and supported services across Australia. Comparable as a Victorian-headquartered NFP delivering outpatient mental-health services to people with anxiety, depression, and complex needs.
• SANE Australia: National mental health NFP providing a helpline, peer support, and information resources for people with anxiety, depression, and complex mental health needs. Comparable as an NFP operating a free telephone support line and resource library funded by government and philanthropy.
• Drug and Alcohol Services Australia: National AOD counselling, assessment, and referral service offering free phone and online support for substance dependency. Comparable as a specialist AOD helpline and counselling provider overlapping Reconnexion's benzo-dependency and dual-diagnosis client segments.
• Quit Victoria: Victorian government-funded smoking-cessation service providing a Quitline, digital tools, and clinician resources for AOD dependency. Comparable in operating a state-funded helpline plus digital resources targeting a specific substance-dependency population.

Broad incumbents

• Beyond Blue: Australia's largest mental health NFP, providing a 24/7 helpline, online peer-support forums, information resources, and clinician training for anxiety and depression. Comparable in operating a government- and donor-funded support line and information resource library.
• headspace: National youth mental health foundation operating headspace centres across Australia offering counselling, AOD support, and bulk-billed psychology. Comparable as a federally funded outpatient mental-health provider with multi-channel access and government-funded service delivery.

Emerging players

• This Way Up: St Vincent's Hospital–affiliated digital mental health platform delivering clinician-prescribed online CBT programs for anxiety, depression, and insomnia. Comparable as a digital therapeutic directly competing with Reconnexion's BDZ Digital Health and Better Sleep Program.

Regional players

• Benzo.org.uk (BAT — Benzodiazepine Association & Tranquilliser Trust): UK-based information and advocacy organisation supporting benzodiazepine withdrawal and deprescribing. Comparable as a long-established specialist resource hub for benzo dependency with a comparable mission of education, tapering support, and clinician training.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Reconnexion.Inc
• Xx.com/reconnexion

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reconnexion