QUE +
QUE+ (GSC Outsourcing S.A.S.) is a Colombian BPO and Contact Center company offering omnichannel customer service and nationwide legal process management — including asset investigation, title studies, and certificate issuance — for enterprise clients across banking, retail, insurance, telco, fintech, government, and healthcare sectors.
- Company typePrivate
- Founded2010
- HeadquartersBogotá, Colombia
- Headcount51–100
- GTM typeB2B
- OfferingServices
What QUE + does
QUE+ is the commercial brand of GSC Outsourcing S.A.S., a privately held Colombian company founded more than 16 years ago and headquartered in Bogotá. The company operates two integrated service lines under one operation: a Contact Center business (six services: customer service lines, sales, collections, satisfaction surveys, PQR management, and scheduling/help desk) delivered via omnichannel (phone, chat, email, WhatsApp) with AI and automation; and a Legal Processes business (nine services: legal viability studies, asset investigation, title and guarantee studies, lease formalization, property legal cleansing, notarial procedures, certificate issuance, and insurance claim collection) delivered nationwide across all 32 departments of Colombia. The company also operates tuTrAmiGo, a proprietary platform connecting independent legal processors and lawyers to QUE+ for managing legal and notarial procedures, and an AI-assisted verification capability applied to document management.
The company targets enterprise clients in banking, retail, insurance, telecommunications, fintech, government, and healthcare, with a consultative direct sales motion and customized operating models rather than templated offerings. It serves 34+ active clients on multi-year contracts with quote-based pricing, 24/7 operations, real-time KPI dashboards, and quarterly improvement cycles. Its go-to-market relies on direct enterprise sales and inside sales through website, WhatsApp, and phone channels, supported by multi-platform social media presence (LinkedIn, Instagram, Facebook, TikTok, YouTube).
Revenue is generated primarily through managed services (BPO and Contact Center) and professional services (legal and notarial process work), with no publicly disclosed pricing tiers. The company is privately held with no disclosed external investors, parent company, or M&A activity, and operates exclusively within Colombia. Information security policies are aligned with ISO/IEC 27001:2022, and data handling complies with Ley 1581 de 2012, the Colombian data protection framework.
QUE + firmographics
Firmographics- Name
- QUE +
- Legal name
- GSC Outsourcing S.A.S.
- Website
- https://qmas.com.co
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- QUE+ (GSC Outsourcing S.A.S.) is a Colombian BPO and Contact Center company offering omnichannel customer service and nationwide legal process management — including asset investigation, title studies, and certificate issuance — for enterprise clients across banking, retail, insurance, telco, fintech, government, and healthcare sectors.
- Ownership category
- akta.pro rank
QUE + industry classification
Industry- Product category
- Business Process Outsourcing Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511), Management Consulting Services (54161)
- SIC
- Services-Management Services (8741), Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- General Customer Service (Order/Account/Inquiries) (BPAAABAA)
- akta.pro secondary industries
- Billing, Payments & Account Administration Centers (BPAAAAAF), Claims, Disputes & Chargeback Support (BPAAABAH), Loan Operations & Servicing (Consumer/SME/Corporate) (FSABALAD)
Keywords
Where QUE + is headquartered
LocationHeadquarters
- HQ city
- Bogotá
- HQ country
- Colombia
- HQ region
- Latin America
Offices1 record
Markets served
QUE + business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Contact Center BPO Services: Omnichannel contact center services including customer service lines, sales, collections, satisfaction surveys, PQR handling, scheduling, and help desk. Services are customized to each client's business core with transparent KPIs and continuous improvement.
- Legal and Juridical Process Services: Legal viability solutions, asset recovery, property investigation, title studies, leasing perfectioning, property legal sanitization, legal and notarial procedures, certificate issuance, and insurance claim collections managed at national level.
- BPO Operations Management: End-to-end business process outsourcing, optimizing operations across various sectors with measurable efficiency models, auditable processes, and transparent reporting.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom BPO and Contact Center solutions — pricing tailored to client scope and requirements |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
QUE + product offering
Product offeringCore offering
QUE+ is a Colombian BPO company providing two integrated service lines: Contact Center, an omnichannel service covering customer support, sales, collections, satisfaction surveys, PQR management, and help desk scheduling with AI-powered automation; and Procesos, a national-scale legal and notarial process outsourcing service covering asset investigation, title and guarantee studies, lease formalization, property legal cleansing, notarial procedures, certificate issuance, and insurance-claim collection, supported by the proprietary tuTrAmiGo document management platform. Services are sold to enterprise clients in banking, retail, insurance, telecom, fintech, government, and healthcare under custom multi-year contracts.
Product overview
QUE+ operates as a Colombian BPO company offering two integrated service lines under one unified operation: Contact Center (6 services) providing omnichannel, AI-powered customer interactions for service, sales, collections, surveys, PQRs, and scheduling; and Legal Processes (9 services) offering nationwide legal viability, asset recovery, property investigation, title studies, lease formalization, property legal cleansing, notarial procedures, certificate issuance, and insurance claim management. The company also operates tuTrAmiGo as a national network platform connecting independent legal processors. Services are supported by proprietary technology, AI-powered verification, and real-time tracking capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- tuTrAmiGo: Related brand/platform for document management and process tracking services, connected to the legal and notary services ecosystem
Products and services
- Contact Center Omnichannel BPO contact center services with AI and automation, offering customized operational models for customer service lines, sales, collections, satisfaction surveys, PQR management, and scheduling/help desk functions. Sold to enterprise clients in banking, retail, insurance, telecom, fintech, government, and healthcare in Colombia with 24/7 operations and transparent KPIs.
- Procesos (Legal Processes) National-scale legal and judicial process management including asset investigation, title studies, lease formalization, property legal cleansing, notarial procedures, certificate issuance before registry offices, chambers of commerce, traffic authorities, notaries, and civil registry, and insurance claim collections. Sold to enterprise clients needing nationwide coverage and traceability, supported by the proprietary tuTrAmiGo platform.
- tuTrAmiGo National network platform connecting independent legal processors (tramitadores) and lawyers with QUE+ to manage legal and notarial procedures across Colombia, providing digital document management, process traceability, and real-time collaboration for nationwide legal and notarial operations.
Quantifiable outcome
- 96% success rate reported in legal process management operations
- +5 more outcomes
Companies that use QUE +
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles3 records
QUE + technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature4 records
QUE + partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- tuTrAmiGocoretuTrAmiGo is a proprietary technological tool referenced as part of QUE+'s legal process service platform, enabling digital document management, process traceability, and national network connectivity for legal and notarial operations. It is presented as an integral component of QUE+'s service delivery for legal processes.
Scale indicators6 records
Recent moves1 record
Expansion highlights5 records
QUE + competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Global BPO and customer-experience management leader with large Colombian operations. Competes for the same enterprise RFPs as QUE+ across banking, insurance, telco, and healthcare, with far greater scale and multinational delivery capability.
- Concentrix: Global customer-experience and BPO operator with Colombian delivery centers. Competes with QUE+ on enterprise customer service, technical support, and collections across the same regulated industries.
- Indra: Multinational IT and BPO group with LatAm operations serving banking, insurance, and public sector. Overlaps with QUE+ on customer-service operations and process outsourcing for regulated verticals.
- TTEC (TeleTech Holdings): Global customer-experience and BPO operator serving regulated industries including banking and healthcare. Competes with QUE+ for enterprise customer-service and digital-care contracts.
Direct peers
- Konecta: Major Latin American BPO and contact-center operator with significant presence in Colombia across banking, telco, and retail. Direct competitor for omnichannel customer service, sales, and collections contracts targeted by QUE+.
- Sitel Group (Foundever): Large customer-experience and BPO provider serving financial services, retail, and telco verticals globally with LatAm delivery. Directly comparable to QUE+ on omnichannel contact-center services and sales/collections capabilities.
- 24-7 Intely: Latin American BPO focused on customer experience, sales, and back-office for enterprise clients. Comparable to QUE+ in service scope and target verticals across Spanish-speaking markets.
- Majorel: Customer-experience BPO with strong presence across Latin America serving banking, insurance, telco, and retail. Direct competitor on omnichannel contact-center and customer-management engagements.
- Atento: Leading Latin American contact-center and BPO provider with operations in Colombia. Competes head-to-head with QUE+ for enterprise customer-service, sales, and collections engagements across banking and telco verticals.
Emerging players
- B-Process: Specialized BPO focused on financial process outsourcing for banking and insurance in Colombia. Comparable to QUE+'s Procesos line on asset recovery, certificate issuance, and legal/judicial procedure management.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
QUE + social profiles
Digital presenceQUE + compliance and trust
Trust signalCompliance2 records
QUE + financial estimates
Financial estimateRevenue estimate
Valuation estimate
QUE + leadership team
Management profileNumber of profiles
QUE + funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
QUE + M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about QUE +
What does QUE + do?
QUE+ is a Colombian BPO company providing two integrated service lines: Contact Center, an omnichannel service covering customer support, sales, collections, satisfaction surveys, PQR management, and help desk scheduling with AI-powered automation; and Procesos, a national-scale legal and notarial process outsourcing service covering asset investigation, title and guarantee studies, lease formalization, property legal cleansing, notarial procedures, certificate issuance, and insurance-claim collection, supported by the proprietary tuTrAmiGo document management platform. Services are sold to enterprise clients in banking, retail, insurance, telecom, fintech, government, and healthcare under custom multi-year contracts.
Is QUE + a public or private company?
QUE + is a private company. It is classified as unknown and is currently operating.
When was QUE + founded?
QUE + was founded in 2010. It employs 51 to 100 people.
Where is QUE + based?
QUE + is headquartered in Bogotá, Colombia, in the Latin America region.
How does QUE + make money?
Three revenue lines are on record. Contact Center BPO Services are the primary driver. The others are legal and Juridical Process Services and BPO Operations Management.
Who are QUE +'s main competitors?
Broad incumbents on record are Teleperformance, Concentrix, Indra and TTEC (TeleTech Holdings). Direct peers are Konecta, Sitel Group (Foundever), 24-7 Intely, Majorel and Atento. B-Process is listed as an emerging player.
Does QUE + have an API?
No public API is recorded for QUE +.
What industry is QUE + in?
QUE +'s product category is Business Process Outsourcing Services. Its primary akta.pro industry code is BPAAABAA, General Customer Service (Order/Account/Inquiries), with a secondary code of BPAAAAAF, Billing, Payments & Account Administration Centers. Its NAICS code is 56142 and its SIC code is 8741.