Digicall
- Company typePrivate
- Founded1984
- HeadquartersVaud, Switzerland
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Digicall does
Digicall is an independent Swiss company, founded in 1984 and headquartered in Denges (Canton Vaud), that delivers outsourced customer relationship management and call center services to Swiss SMEs, large enterprises, and public institutions. The firm operates 100% from French-speaking Switzerland (Suisse romande) with a locally hired, multilingual workforce (French, German, English, Italian), explicitly positioning itself as a human, personalized alternative to impersonal call centers. Its service portfolio comprises eight core offerings: after-sales support and email handling, 24/7 telephone reception, medical secretariat, 24/7 technical alarm management, email triage and response, calendar and agenda management, HR and personnel placement hotline, and Level 1 technical help desk. The core technology stack is non-proprietary — standard IP telephony and web infrastructure integrating with client systems such as medical tools (Mediway, OneDoc), CRMs, and ticketing platforms — with no disclosed AI/ML, API, or proprietary platform components.
The business model is managed services: each client receives a customized configuration of scripts, schedules, call-transfer rules, and integration touchpoints, delivered under multi-year contracts with quote-based pricing tailored to coverage hours and service requirements. Digicall markets a cost-reduction claim of up to 30% relative to in-house operations and a 'zero missed calls' 24/7 availability guarantee as primary value propositions. Go-to-market is direct and sales-led across both enterprise field sales and inside-sales motions targeting mid-market and SMB buyers, with no channel partners, resellers, or marketplace distribution. Demand generation relies on the company website (sector-specific landing pages), LinkedIn presence, and a library of named-customer case studies spanning automotive, public administration, staffing, private banking, legal, IT, building services, and funeral services.
Digicall firmographics
Firmographics- Name
- Digicall
- Legal name
- Digicall
- Website
- https://digicall.ch
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Digicall industry classification
Industry- Product category
- Outsourced Call Center Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- Technical Support & Helpdesk Contact Centers (BPAAAAAI)
Keywords
Where Digicall is headquartered
LocationHeadquarters
- HQ city
- Vaud
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
Digicall business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Managed Call Center Services: Digicall generates revenue through managed outsourced call center services, providing 24/7 reception, alarm management, technical support, email handling, medical secretarial services, agenda management, HR placement support, and telephone exchange services. The revenue model is based on service contracts with customized scripts, schedules, and call transfer rules for each client. Services are billed based on coverage requirements, with the company emphasizing cost reductions of up to 30% compared to in-house operations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Customized managed services with personalized pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Digicall product offering
Product offeringCore offering
Digicall is an independent Swiss company that provides outsourced call center and customer relationship management services from its base in Denges (Canton Vaud). Its portfolio includes 24/7 human telephone reception, after-sales call and email handling, medical secretarial services, technical alarm monitoring and escalation, email triage, agenda management, HR and staffing hotline support, and Level 1 technical help desk services. Each engagement is delivered with customized scripts, call transfer rules, schedules, and integration with the client's tools (CRM, medical software, ticketing platforms), serving SMEs, large enterprises, and public institutions in French-speaking Switzerland.
Product overview
Digicall is a Swiss independent company offering outsourced customer relationship management and call center services from its Denges (Vaud) location. The company operates a portfolio of eight core services: (1) Support client / Service après-vente for after-sales call and email handling, (2) Centrale téléphonique for 24/7 human telephone reception, (3) Secrétariat médical for medical appointment scheduling and patient reception, (4) Gestion d'alarmes for 24/7 technical alarm monitoring and escalation, (5) Traitement des e-mails for email triage and response management, (6) Gestion d'agenda for appointment scheduling and calendar synchronization, (7) Placement de personnel for HR and staffing hotline services, and (8) Support technique 1er niveau for Level 1 IT help desk and ticket management. These services share a unified operational model: human agent-based handling, Swiss-based operations, multilingual support (French, German, English, Italian), 24/7 availability options, and integration with client systems (CRM, medical tools such as Mediway and OneDoc). All services operate exclusively from French-speaking Switzerland.
Differentiator
Problem solved
Functional benefit
Products and services
- Centrale téléphonique (Telephone Exchange / 24/7 Reception)
Quantifiable outcome
- Cost reductions up to 30% compared to in-house call center operations
- +2 more outcomes
Companies that use Digicall
Customer profileNamed customers8 records
Segments9 records
Ideal customer profiles4 records
Digicall technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Digicall partnerships and signals
Strategic signalScale indicators4 records
Recent moves4 records
Expansion highlights6 records
Digicall competitors and assessment
Company assessmentBroad incumbents
- Majorel: Global customer-experience provider (now integrated into Concentrix) with strong European presence including multilingual service hubs. Overlaps with Digicall in inbound customer support, multilingual CX, and enterprise help desk services.
- Hinduja Global Solutions (HGS): Global business process and customer-experience outsourcing provider with significant European and U.S. operations. Comparable to Digicall as a large-scale inbound customer support, technical help desk, and CX-managed services provider.
- Firstsource Solutions: Global business process management and customer-experience outsourcer. Provides contact-center, technical support, and back-office services comparable to Digicall, particularly in regulated and multilingual client engagements.
- Teleperformance: Largest global provider of outsourced customer experience and business process management services. Operates call-center services, multilingual support, and technical help desks comparable to Digicall's portfolio but at global, multi-thousand-seat scale.
- TTEC: Global customer-experience technology and services company (formerly TeleTech/Sitel). Provides managed inbound call-center, technical support, and CX consulting services overlapping with Digicall's offerings across regulated, financial, and tech verticals.
- Arvato: Bertelsmann's business process outsourcing and customer-services arm, serving European enterprises with contact-center, CRM, and back-office services. Comparable BPO/inbound-support offering and similar European, multi-lingual footprint.
- Concentrix: Global customer experience and CX solutions leader (formed via the Webhelp-Concentrix merger). Broad incumbent offering the same suite of inbound, outbound, technical support, and CX outsourcing services as Digicall, but at vastly larger scale across multiple continents.
Direct peers
- Competence Call Center: Austrian-headquartered European contact-center and customer-care specialist serving mid-market and enterprise clients in DACH and beyond. Directly comparable to Digicall as a European mid-sized managed call-center operator with similar inbound, technical-support, and customer-experience offerings.
- Transcom: Stockholm-headquartered global customer-experience specialist operating onshore, nearshore, and offshore delivery. Comparable to Digicall in offering inbound customer support, technical help desk, and managed customer-care services to enterprise clients.
Regional players
- Swisscom: Switzerland's incumbent telecom operator with a substantial business-customer services arm, including contact-center and managed-service offerings. Directly comparable as a Swiss-headquartered provider of inbound telephony, support, and managed communications services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Digicall social profiles
Digital presenceDigicall financial estimates
Financial estimateRevenue estimate
Valuation estimate
Digicall leadership team
Management profileNumber of profiles
Digicall funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Digicall M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Digicall
What does Digicall do?
Digicall is an independent Swiss company that provides outsourced call center and customer relationship management services from its base in Denges (Canton Vaud). Its portfolio includes 24/7 human telephone reception, after-sales call and email handling, medical secretarial services, technical alarm monitoring and escalation, email triage, agenda management, HR and staffing hotline support, and Level 1 technical help desk services. Each engagement is delivered with customized scripts, call transfer rules, schedules, and integration with the client's tools (CRM, medical software, ticketing platforms), serving SMEs, large enterprises, and public institutions in French-speaking Switzerland.
Is Digicall a public or private company?
Digicall is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Digicall founded?
Digicall was founded in 1984. It employs 101 to 250 people.
Where is Digicall based?
Digicall is headquartered in Vaud, Switzerland, in the Europe region.
How does Digicall make money?
One revenue line is on record: managed Call Center Services.
Who are Digicall's main competitors?
Broad incumbents on record are Majorel, Hinduja Global Solutions (HGS), Firstsource Solutions, Teleperformance, TTEC, Arvato and Concentrix. Direct peers are Competence Call Center and Transcom. Swisscom is listed as a regional player.
Does Digicall have an API?
No public API is recorded for Digicall.
What industry is Digicall in?
Digicall's product category is Outsourced Call Center Services. Its primary akta.pro industry code is BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 56142 and its SIC code is 8741.