Palolo Chinese Home

What Palolo Chinese Home does

Palolo Chinese Home is a 501(c)(3) charitable nonprofit founded in 1896 in Honolulu, Hawaii, originally to care for elderly Chinese immigrant workers left destitute after plantation closures. Today it operates on a 15-acre campus in Palolo Valley and provides a full continuum of senior care services to residents of all ethnicities across Oahu. Service offerings include skilled nursing and rehabilitation (physical, occupational, and speech therapy), long-term intermediate care, hospice care in partnership with local providers, an Adult Residential Care Home with Standard and Expanded care levels, overnight respite care, a senior day care program operating seven days a week, in-home services (personal care, companion care, chore services, home cleaning), a Meals-to-Go pick-up and delivery program backed by an in-house kitchen producing 180,000 meals annually, and an Older Adult Home Modification Program offering up to $5,000 in free safety modifications to eligible low-income seniors on Oahu. The organization is state-licensed and Medicare/Medicaid-certified, with documented CMS 5-star ratings in 2012, 2015, and 2016.

The business model blends operating revenue from healthcare services with diversified fundraising streams. Service revenue flows from resident care fees, intermediate and skilled nursing rates, adult residential care, day care tuitions, in-home service fees, and home modification grants. Non-operating revenue comes from tax-deductible charitable contributions (cash, pledges, appreciated securities, real estate), named endowed family funds (minimum $10,000) and restricted endowed funds (minimum $25,000), charitable gift annuities administered through Hawaii Community Foundation ($50,000+ gifts for donors 60+), planned gifts and bequests, and event-driven sponsorships ($400-$10,000 tiers). Recurring signature events — the Annual Dynasty Invitational Golf Tournament, the 130th Anniversary Gala (November 14, 2026, Waialae Country Club), and the Chinese New Year community celebration — function as core donor-acquisition channels.

Palolo Chinese Home is led by CEO Darlene Nakayama, with a Board of Directors chaired by Elvira Lo. The organization employs 11-50 people per firmographic disclosure, reflecting a small operating organization relative to its broad programmatic scope. The go-to-market motion is sales-led and community-led: direct admissions by phone through the Admission Coordinator for facility tours, supplemented by word-of-mouth family referrals, community and healthcare organization partnerships, and recurring donor events. Operations are intentionally concentrated on Oahu (urban Honolulu from Hawaii Kai to Aiea, plus Kailua, Kaneohe, and Waimanalo), with no disclosed expansion beyond the island. The 2025 Bronze National Quality Award from AHCA/NCAL reinforces recent regulatory and reputational standing within Hawaii's post-acute care market.

Name

Palolo Chinese Home

Legal name

Palolo Chinese Home

Website

https://palolohome.org

Company type

Private

Founded year

1896

Operating status

Operating

Headcount range

11–50 employees

Short description

Palolo Chinese Home is a 501(c)(3) nonprofit founded in 1896, operating a 15-acre campus in Honolulu, Hawaii that delivers skilled nursing, rehabilitation, hospice, adult residential, day care, respite, in-home, meal, and home modification services to Oahu seniors of all ethnicities.

Ownership category

akta.pro rank

Product category

Senior Care and Rehabilitation Services

NAICS

Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Nursing and Residential Care Facilities (623), Other Residential Care Facilities (623990)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro industry

PRIMARYHLADABAG

Large Campus / Multi-Building Assisted Living Communities

Healthcare & Life Sciences/Elder Care & Long-Term Care/Assisted Living Facilities

SECONDARYHLADAIAJ

Community-Based Senior Centers with Adult Day Services

Healthcare & Life Sciences/Elder Care & Long-Term Care/Adult Day Health Care & Senior Day Care

SECONDARYHLADAAAE

Independent Living with Supportive Services (Light ADL/IADL Support)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Independent Living Communities

SECONDARYHSAEAAAL

Recurring Housekeeping for Seniors/In-Home Support

Home & Personal Services/Home Cleaning & Housekeeping/Standard/Recurring House Cleaning

Keywords

• Senior care services
• Skilled nursing facility
• Elder rehabilitation
• Adult residential care
• Senior day care

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Residential Care Services: Revenue from skilled nursing, intermediate care, and adult residential care home services. State-licensed and Medicare- and Medicaid-certified facility offering both intermediate and skilled nursing residential services.
2. Hospice Care Partnerships: Hospice care provided in partnership with local hospice providers, potentially including per-patient service arrangements
3. Donations and Charitable Contributions: Tax-deductible charitable contributions including cash gifts, pledges, appreciated securities, real estate donations, charitable remainder trusts, and charitable gift annuities through Hawaii Community Foundation partnership
4. Endowment Funds: Endowment funds invested and generating essential revenue to support special programs, technology, facilities, and annual operations. Includes general endowment, named endowed family funds (minimum $10,000), and restricted named endowed funds (minimum $25,000)
5. Meals to Go Program: Wholesome meals available for pick-up and delivery supporting seniors in their homes, with limited grant funds available to subsidize costs for qualifying seniors
6. Planned Giving and Bequests: Future gifts including bequests through wills or revocable living trusts, beneficiary designations on life insurance or retirement funds, and charitable lead trusts

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels11 records

Core offering

Palolo Chinese Home is a 501(c)(3) nonprofit senior care provider operating on a 15-acre campus in Honolulu, Hawaii, delivering a comprehensive continuum of elder care services including skilled nursing, intermediate/long-term care, hospice care, rehabilitation therapies (physical, occupational, speech), adult residential care with standard and expanded care levels, overnight respite care, senior day care, in-home services (personal care, companion care, chore services, home cleaning), a Meals to Go meal program, and the Older Adult Home Modification Program. Founded in 1896, the organization is state-licensed and Medicare- and Medicaid-certified, serving seniors of all ethnicities across Oahu.

Product overview

Palolo Chinese Home is a 501(c)(3) nonprofit senior care provider offering a comprehensive continuum of care services on its 15-acre Honolulu campus. The organization operates as a multi-service platform comprising skilled nursing and rehabilitation (Palolo Nursing & Rehabilitation Center) with Physical, Occupational, and Speech Therapy, Long-Term Care and Hospice Care, an Adult Residential Care Home with Standard and Expanded Care Levels, Overnight Respite Care, Senior Day Care, In-Home Services (Personal Care, Companion Care, Chore Services, Home Cleaning), Meals to Go, and the Older Adult Home Modification Program. The services integrate to provide end-to-end senior care from residential facilities to home-based support, enabling seniors to age in place or receive varying levels of institutional care as their needs evolve.

Differentiator

Problem solved

Functional benefit

Brands

• Meals to Go: Wholesome, locally-inspired meals available for pick-up and delivery to support seniors' health and happiness.
• Palolo Wellness Program

Products and services

• Skilled Nursing

Quantifiable outcome

• 5-star Medicare Nursing Home Compare rating achieved in 2012, 2015, and 2016
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Hawaii Community Foundation (HCF)coreStrategic or Co-development PartnerPalolo Chinese Home partners with Hawaii Community Foundation (HCF) to offer charitable gift annuities for donors age 60+. Donors make gifts of cash or appreciated securities ($50,000+) directly to HCF in exchange for fixed lifetime payments, charitable deductions, and the satisfaction of knowing remaining principal will benefit Palolo Chinese Home at end of lifetime. HCF manages the CGA and backs it with all of HCF's assets.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Five Star Senior Living: National senior living operator offering assisted living and skilled nursing across multiple states; provides comparable unit economics for the assisted living and skilled nursing segments where PCH operates.
• Atria Senior Living: Large national assisted living operator with a focus on quality dining, programming, and resident engagement; comparable to PCH's assisted living and cultural-meal differentiation strategy.
• Brookdale Senior Living: National senior living operator with assisted living, memory care, and skilled nursing; provides a public benchmark for senior care unit economics and represents a potential national-chain entrant into the Hawaii market.
• Encompass Health: National leader in inpatient rehabilitation and post-acute care, including home health; overlaps with PCH's physical, occupational, and speech therapy services and represents a scaled rehabilitation benchmark.
• Sunrise Senior Living: National assisted living and memory care operator with established brand and quality programs; comparable to PCH on assisted living dimensions and a benchmark for premium senior care positioning.

Regional players

• Hawaii Pacific Health: Large Hawaii nonprofit health system with hospital and outpatient services across Oahu; a major source of post-acute referrals and a competitor for clinical talent in the Honolulu market.
• The Queen's Health Systems: Major Hawaii nonprofit health system operating hospitals and post-acute/rehabilitation services on Oahu; competes for discharge referrals feeding skilled nursing census and overlaps on rehabilitation and hospice service lines.

Direct peers

• Avalon Health Care Group: Largest operator of skilled nursing and assisted living facilities in Hawaii, offering Medicare/Medicaid-certified nursing care, rehabilitation, and residential services — directly comparable to PCH's core skilled nursing and continuum-of-care model.
• Arcadia Family of Companies: Hawaii-based nonprofit senior services organization operating assisted living, skilled nursing, and memory care on Oahu; competes with PCH for the same Honolulu senior population and operates a similar continuum-of-care nonprofit model.
• Ohana Pacific Management Company: Hawaii operator of skilled nursing, assisted living, and rehabilitation facilities including the Aloha Nursing & Rehab Centre; directly competes with PCH for Oahu skilled nursing census and Medicare/Medicaid referrals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@palolochinesehome4893
• Facebookfacebook.com/palolochinesehome
• LinkedInlinkedin.com/company/palolo-chinese-home-inc
• Instagraminstagram.com/palolo_chinese_home

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Palolo Chinese Home