Jigsaw

Name

Jigsaw

Legal name

The National Centre for Youth Mental Health Company Limited by Guarantee

Website

https://jigsaw.ie

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

Jigsaw is Ireland's national youth mental health charity, providing free therapy and support to young people aged 12-25 across 18 physical centres and a national online text-based service, funded primarily by the HSE.

Ownership category

akta.pro rank

Product category

Youth Mental Health Services

NAICS

Child and Youth Services (624110), Other Individual and Family Services (624190), Educational Support Services (611710)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK)

akta.pro secondary industries

Child & Adolescent Behavioral Health Teletherapy Platforms (HLALAEAF), Student Support Hotlines & Digital Wellbeing Tools (EDAJAIAL)

Keywords

• Youth mental health services
• Mental health therapy
• Counselling services
• Mental health support
• School mental health programmes

Headquarters

HQ city

Dublin

HQ country

Ireland

HQ region

Europe

Offices16 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. HSE Government Funding: Primary funding from Health Service Executive (HSE) and HSE CHW in Galway for delivering youth mental health services across Ireland
2. Department of Education Funding: Funding for NEART programme - mental health supports for post-primary schools in partnership with NEPS/Department of Education & Youth
3. Donations and Fundraising: Income raised from individual donors, corporate partners, and fundraising activities. In 2024, donations totaled €2,187,572
4. Total Income 2024: Total income for 2024 was €16,873,969; Total expenditure €16,863,422
5. Total Income 2025: Total income for 2025 was €17.30 million, with €17.25 million reinvested in services and operations

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Jigsaw provides free, confidential mental health therapy and support to young people aged 12-25 across Ireland through 18 in-person service locations and a national Jigsaw Online text-based chat service. The charity also delivers the NEART mental health programme in post-primary schools in partnership with the Department of Education/NEPS, a Youth Advocate volunteer programme, community-based training and resources, and an evidence-based research and evaluation function. All services are provided free of charge to young people, parents, educators, and community groups.

Product overview

Jigsaw is a mental health charity providing free therapeutic services and mental health support to young people aged 12-25 in Ireland. The organisation operates a multi-channel service model consisting of: Jigsaw Online (text-based chat therapy, group chats, and email support), 18 in-person service locations across Ireland, the Neart Programme (mental health supports for post-primary schools in partnership with NEPS/Department of Education), the Youth Advocate volunteer programme, training and resources (online learning and community sessions), and an active research and evaluation department. Services are free, confidential, and non-judgemental.

Differentiator

Problem solved

Functional benefit

Brands

• Jigsaw Online: Online text-based chat therapy service for young people aged 12-25
• Neart
• Youth Advocates
• MyJigsaw

Products and services

• Jigsaw Online Text-based chat therapy service providing one-to-one live chats, group chats, and email support with trained therapists for young people aged 12-25. The service is free, confidential, and non-judgemental.
• In-Person Services Free in-person mental health therapy and support delivered at 18 physical Jigsaw service locations across Ireland, serving young people aged 12-25 who live, learn or work in those areas. Most locations are wheelchair accessible.
• NEART Programme Jigsaw's national mental health supports for post-primary schools, delivered in partnership with NEPS (National Educational Psychological Service) and the Department of Education & Youth. Provides learning opportunities for students and webinars and e-learning courses for parents and school staff.
• Training and Resources Mental health training and resources for young people, parents, and community members, including online learning through the LearnUpon platform and community-based training sessions for community organisations, youth clubs, and sports organisations.
• Research and Evaluation Health services research and evaluation programme focused on improving youth mental health services, including landmark studies such as the My World Survey series and the EQUICARES European partnership. Governed by an independent research ethics committee and operating under Declaration of Helsinki principles.
• Youth Advocate Programme Volunteer programme for young people aged 16-25 to amplify youth voices, support advocacy, promote mental health awareness, and contribute to service design and delivery at local and national levels.

Quantifiable outcome

• 11,064 referrals accepted in 2025 (23% increase YoY), with waiting times reduced from 8 weeks to 4 weeks nationally
• +4 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

18 partnerships are on record, tiered core and minor.

• Department of Education & Youth / NEPScoreStrategic or Co-development Partner · 1 January 2024Partnership to deliver NEART programme - comprehensive mental health and wellbeing resources, training and programmes for post-primary schools over 3 years. Dr Joseph Duffy CEO works with Minister and Department on youth mental health policy.
• University College Dublin (UCD)coreStrategic or Co-development Partner · 1 January 2018Long-standing research partner for My World Survey series - the largest and most comprehensive insights into youth mental health in Ireland. Dr Jeff Moore is Adjunct Associate Professor at UCD School of Psychology and member of Youth Mental Health Lab.
• EQUICARES Consortium (EU Horizon)coreStrategic or Co-development PartnerEuropean-wide study on access to mental health support for vulnerable populations. Jigsaw is a partner working alongside academic and community partners. Dr Jeff Moore holds leadership role in EU Horizon EQUICARES consortium.
• University of LimerickcoreStrategic or Co-development PartnerResearch partner collaborating on PEARL Project to develop a practical parenting programme to help strengthen young people's ability to regulate their emotions.
• University of GalwayminorStrategic or Co-development PartnerAcademic research partner in youth mental health research.
• Dublin City University (DCU)minorStrategic or Co-development PartnerAcademic research partner in youth mental health research.
• Maynooth UniversityminorStrategic or Co-development PartnerAcademic research partner in youth mental health research.
• Erasmus University RotterdamminorStrategic or Co-development PartnerInternational academic research partner.
• Koç UniversityminorStrategic or Co-development PartnerInternational academic research partner.
• ApplegreencoreGTM or Marketing PartnerThree-year corporate charity partnership. Over May bank holiday weekend 2026, €123,764 raised across 200+ service stations. Customers donate €2 at till.
• Marks & Spencer (M&S)minorGTM or Marketing PartnerCorporate supporter and partner for youth mental health initiatives.
• Addleshaw GoddardminorGTM or Marketing PartnerCorporate partner supporting Jigsaw.
• CoreminorGTM or Marketing PartnerCorporate partner supporting Jigsaw.
• AvanademinorGTM or Marketing PartnerCorporate partner supporting Jigsaw.
• Novo NordiskminorGTM or Marketing PartnerCorporate partner supporting Jigsaw.
• PRLminorGTM or Marketing PartnerCorporate partner supporting Jigsaw.
• StarbucksminorGTM or Marketing PartnerCorporate partner supporting Jigsaw.
• International Association for Youth Mental Health (IAYMH)coreStrategic or Co-development PartnerJigsaw is member of Executive of IAYMH. Hosting IAYMH Conference 2026 at Convention Centre Dublin in November 2026.

Scale indicators12 records

Recent moves7 records

Expansion highlights6 records

Peers

• Headspace Australia:

Direct peers

• SpunOut: Irish youth information website providing free mental health, wellbeing, and life information to 16–24 year olds — a peer digital-first platform serving the same Irish youth cohort as Jigsaw Online.
• Childline (ISPCC): Irish children's charity operating a 24-hour listening service and online text support for under-18s — directly comparable to Jigsaw in Irish geography, free-access model, and youth helpline/text-chat delivery.
• YoungMinds: UK charity dedicated to children and young people's mental health, providing helpline support, resources for parents and educators, and advocacy — closely comparable to Jigsaw in mission, youth focus, and multi-channel (digital + community) delivery.
• ReachOut Australia: Australian youth mental health service providing online peer support, information, and clinical referrals for ages 12–25 — directly comparable to Jigsaw in target age cohort, digital-first delivery, and free-access service model.
• Kooth: UK-listed youth mental health digital platform providing free, anonymous text-based counselling and wellbeing support to young people aged 10–25 — the closest direct comparable to Jigsaw Online in model, demographic, and delivery mechanism.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/JigsawYMH
• Facebookfacebook.com/JigsawYMH
• LinkedInlinkedin.com/company/jigsaw---the-national-centre-for-youth-mental-health
• Instagraminstagram.com/jigsaw_ymh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jigsaw