Replacement Services

What Replacement Services does

Replacement Services LLC, doing business as Artigem, is a Belleville, Illinois-based insurance claims technology provider founded approximately 25 years ago that serves U.S. property and casualty insurance carriers. The company operates two core service lines: Streamline Services, a unified platform for contents valuation, management, field intelligence, and salvage processing; and Jewelry Services, a specialized offering addressing the emotionally complex nature of jewelry claims for both policyholders and carriers. Its technology stack centers on what the company markets as an AI engine that automates text-based claims processing, augmented by an Inventory Creation mobile app, native integration with Verisk's insurance data platform, and a recently launched contents estimation module developed in partnership with Cotality.

The company's product portfolio comprises five offerings: Streamline Services (core platform), Jewelry Services (core specialty), Verisk Integration (add-on), Salvage (add-on), and the Inventory Creation App (mobile add-on). The architecture positions Artigem as a multi-sided claims ecosystem connecting carriers, policyholders, and downstream service providers through a single platform, with the Inventory Creation App extending the platform into field data capture. AI is positioned as the underlying automation layer across the claims workflow, though disclosed technical specifics are limited to text-modality processing and integration with third-party estimation technology from Cotality.

Artigem generates revenue through a combination of subscription-based SaaS fees from insurance carriers and per-claim processing fees, distributed via direct enterprise sales targeting carrier decision makers with a quote-based pricing model. The company claims its platform is trusted by carriers representing 60% of the U.S. insurance market, holds a 4.9-star Google Reviews rating, and operates with 101–250 employees. It is privately held with no disclosed institutional investors or funding rounds, suggesting a bootstrapped, profitable operating profile. Its go-to-market is sales-led and vertically specialized, with content marketing via an industry blog as the primary demand-generation channel and policyholder-facing 'Submit a Claim' portals extending the brand into a two-sided experience.

Name

Replacement Services

Legal name

Replacement Services LLC

Website

https://replacementservices.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Replacement Services (dba Artigem) provides an AI-powered claims management platform for U.S. property and casualty insurers, specializing in jewelry claims and contents valuation through its Streamline and Jewelry service lines, serving carriers representing 60% of the U.S. market.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Software

NAICS

Claims Adjusting (524291)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro industry

PRIMARYFSAEADAH

Claims Advocacy & Loss Recovery Services

Financial & Insurance/Financial Advisory, Brokerage & Intermediation/Insurance Brokerage & Risk Advisory

SECONDARYBPAJAKAL

Insurance Replacement Cost & Damage/Loss Valuation

Business & Public Services/Real Estate Services (Brokerage, Property Management)/Real Estate Valuation & Appraisal Services

SECONDARYBPAAAFAJ

Payment Integrity, Audit, Appeals & Grievance Support

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Claims Processing & Adjudication Support

Keywords

• Insurance claims management
• Jewelry claims processing
• Contents valuation platform
• Claims analytics software
• Insurance technology solutions

Headquarters

HQ city

Belleville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Insurance Claims Platform Services: Artigem provides a SaaS platform for insurance carriers to manage claims processes including contents valuation, jewelry claims, field intelligence, and salvage services. Revenue is derived from carrier subscriptions and per-claim processing fees.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Replacement Services LLC, operating as Artigem, sells the Streamline claims ecosystem platform to insurance carriers, providing AI-powered contents valuation, management, field intelligence, and salvage services on a single system. The company also delivers specialized jewelry claims handling services, a mobile Inventory Creation App, and native integration with Verisk for insurance data and content valuation.

Product overview

Artigem (Replacement Services LLC) offers a unified claims ecosystem platform with two core service lines: Streamline Services for general contents valuation, management, field intelligence, and salvage (including Verisk Integration), and Jewelry Services specialized for jewelry claims handling with salvage capabilities. The company also provides an Inventory Creation App as an add-on tool. All services are powered by an AI engine designed to accelerate and improve insurance claims outcomes, with over 25 years of trusted jewelry claims experience.

Differentiator

Problem solved

Functional benefit

Brands

• Artigem Jewelry: Specialized jewelry claims service addressing the emotional and complex nature of jewelry claims for policyholders and carriers
• Streamline
• Inventory Creation App

Products and services

• Streamline Services Unified SaaS platform offering contents valuation, management, field intelligence, and salvage services on a single AI-powered system for property and casualty insurance carriers managing claims at scale.
• Jewelry Services Specialized jewelry claims handling service providing emotional support for policyholders and technical expertise for insurance carriers processing jewelry-related insurance claims.
• Salvage Salvage management and valuation services for jewelry and other insured items handled as part of insurance claims processing.
• Inventory Creation App Mobile application enabling field creation and management of inventories of insured items during claims processing.
• Verisk Integration Native integration with the Verisk insurance data and analytics platform, enabling carriers to access Verisk content valuation and insurance data inside the Streamline Services environment.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature4 records

Partnerships

One partnership is on record.

• CotalitycoreTechnology or Integration · 22 April 2025Artigem and Cotality partnered to launch contents estimation capabilities for seamless insurance claims management. This integration combines Cotality's data and estimation technology with Artigem's claims platform to provide automated contents valuation for insurance carriers.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Mitchell International: Provider of claims management, estimating, and workflow solutions for P&C insurers across auto and property lines. Comparable incumbent in carrier-facing claims technology with overlap in property/contents workflows.
• Verisk: Major insurance data analytics and platform company; Artigem integrates with Verisk for content valuation. Comparable as the underlying data backbone for carrier claims decisions, and a potential acquirer or competitor as Artigem expands its AI valuation capabilities.
• CCC Intelligent Solutions: Large-scale SaaS platform for auto insurance claims, repair, and parts ecosystems. Comparable as a dominant insurance claims technology incumbent; represents the type of scaled vertical-SaaS platform Artigem is targeting with its Streamline vision.

Emerging players

• Tractable: Computer vision and AI platform for property and auto insurance claims, accelerating damage assessment. Comparable in applying AI to claims estimation for carrier clients, an emerging competitive threat to Artigem's valuation moat.
• Claim Genius: AI-powered vehicle damage and claims estimation platform for auto insurers. Comparable as an AI-first claims workflow vendor to carriers, though focused on auto rather than contents/jewelry like Artigem.

Direct peers

• Sedgwick: Global claims management and adjusting firm serving property & casualty carriers across contents, jewelry, and specialty lines. Directly comparable to Artigem in serving carrier clients with outsourced claims workflows, though at much larger scale and broader scope.
• Cotality: Property data, analytics, and contents estimation provider that partnered with Artigem in April 2025. Comparable as a data-and-tech partner to the same carrier customer base that Artigem serves, and a strategic overlap in contents valuation workflows.
• Snapsheet: Cloud-native claims management and appraisal platform for property and auto carriers, offering estimation and digital workflow tools. Comparable as a SaaS-led challenger applying technology to carrier claims, similar GTM to Artigem's Streamline platform.
• EFI Global: Provider of field investigations, property damage assessments, and contents/inventory valuation services for insurance carriers. Closely comparable to Artigem's field intelligence, contents valuation, and inventory creation offerings within carrier claims workflows.
• Crawford & Company: One of the world's largest independent claims management providers to insurance carriers, offering adjusting, contents valuation, and field services. Closely comparable to Artigem's core carrier-facing claims and valuation services across personal and commercial lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/artigemRS
• LinkedInlinkedin.com/company/replacement-services-llc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Replacement Services