Telecom Vanuatu

Name

Telecom Vanuatu

Legal name

Telecom Vanuatu Limited

Website

https://tvl.vu

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wireless Telecommunications Carriers (except Satellite) (517112), Wired and Wireless Telecommunications (except Satellite) (5171), Satellite Telecommunications (517410)

SIC

Telephone Communications (No Radiotelephone) (4813), Radiotelephone Communications (4812)

akta.pro primary industry

Consumer Mobile Network Operators (Retail MNOs) (HDAIAAAA)

akta.pro secondary industries

Enterprise Satellite Connectivity & Managed Services (VSAT, SD-WAN over Satcom) (HDAIAJAB), Satellite Broadband Internet Access (Consumer/SMB) (HDAIAJAA), Fixed Wireless Access (FWA) Broadband Providers (HDAIABAE), Carrier Ethernet & Wavelength Wholesale (E-Line/E-LAN, OTN, lambda) (HDAIAEAB)

Keywords

• Mobile telecommunications services
• Mobile broadband
• Fixed fibre broadband
• Mobile money services
• Enterprise ICT services

Headquarters

HQ city

Port Vila

HQ country

Vanuatu

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Mobile Services (Prepaid & Postpaid): Recurring revenue from prepaid airtime recharges and postpaid monthly subscription plans. Includes voice, SMS, data, and international call add-ons. Postpaid plans operate on 24-month contracts.
2. Fixed Broadband & Fibre Internet: Monthly recurring fees for home and business fibre broadband plans, with tiered speeds and data allowances. Business plans include SLA-backed fibre dedicated options.
3. Fixed Landline Telephony: Monthly rental and per-minute charges for fixed line voice services, including national and international calling. Installation and line rental fees apply.
4. Device & Hardware Sales: One-time sales of smartphones, tablets, MiFi devices, routers/modems, and accessories. Devices are offered free with certain postpaid contract plans.
5. M-VATU Mobile Money: Transaction fee revenue from mobile money transfers, withdrawals, and bill payments. Withdrawal fees range from 240VT to 360VT per transaction. Transfers between M-VATU accounts are free.
6. ICT Solutions & Enterprise Services: Managed services including PABX, IPLC, Fibre WAN, VSAT, Starlink, domain registration, email hosting, and SigniFlow digital signature solutions, typically sold on annual contracts with implementation fees.
7. International Roaming: Revenue from voice, SMS, and data roaming charges when Vanuatu subscribers travel abroad, with rates varying by destination zone (Australia/Fiji privilege zone through to rest of world).

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels7 records

Core offering

Telecom Vanuatu Limited, operating as Vodafone Vanuatu, delivers mobile telecommunications (prepaid and postpaid voice, SMS, data, eSIM, roaming), fixed fibre broadband and landline telephony, satellite internet (Starlink and VSAT), and the M-VATU mobile money/remittance service across Vanuatu. For enterprises it layers on PABX (iPECS), IPLC, Fibre WAN, SigniFlow digital signatures, and Microsoft solutions, all running over the country's largest 4G+ LTE network plus fibre and satellite backhaul. Nationwide retail stores, agent networks, USSD and mobile-app self-service round out the consumer and business go-to-market motion.

Product overview

Telecom Vanuatu (operating as Vodafone Vanuatu) is a telecommunications company providing a comprehensive portfolio of mobile, fixed, broadband, satellite, mobile money, and enterprise ICT services across Vanuatu. The offering is structured as a unified telecom platform with multiple integrated services: mobile services include prepaid and postpaid voice/data plans (WAO! Data, WAO! Mifi, All in WAN), roaming, eSIM, and value-added services; fixed services include landline telephony and fiber broadband; business solutions encompass LTE plans, PABX, IPLC, Fibre WAN, Starlink/VSAT satellite, and bundled packages; financial services include M-VATU mobile money and international money transfer; and enterprise ICT solutions include SigniFlow digital signatures and Microsoft enterprise products. The company operates the nation's largest 4G+ network covering major islands.

Differentiator

Problem solved

Functional benefit

Products and services

• WAO! Prepaid Mobile Plans (Data, Tok, SMS, All in WAN, MiFi) Prepaid mobile plans for individual consumers on Vodafone's 4G+/3G+ network, offering data volumes (800MB to 100GB), talk time and SMS allocations with hourly to 90-day validity, including WAO Data, WAO Tok voice, WAO SMS, All in WAN bundles, and WAO MiFi portable hotspots.
• Mobile Postpaid Plans 24-month contract postpaid mobile subscriptions (Starter, Silver, Platinum, Platinum Plus) with data, national voice minutes, SMS, free handset subsidy from the Silver tier onward, and overseas student/tourist variants.
• Tourist SIM / Visitor Pack Prepaid SIM cards designed for international visitors (Vt1000 and Vt3500 variants) bundling local data, voice and SMS with 14- to 314-day validity.
• eSIM Embedded SIM service for compatible devices (iPhone 11-14, iPad, Samsung Galaxy S20-S23/Note 20/Fold/Z Flip, Huawei P40) enabling secure non-physical SIM connectivity with multiple cellular profiles.
• LTE Mobile Broadband Plans Mobile broadband services running over the 4G+ LTE network with various data volume tiers (50GB to 1000GB) and Fair Use Policy thresholds.
• 3G+ Flybox Plans Postpaid mobile broadband over 3G+ network (up to 1 Mbps download, 30GB monthly allowance) for households or small offices where 4G coverage is unavailable, on a 12-month contract.
• Fixed Broadband (Fibre Home / Unlimited Plans) Fibre-to-the-home broadband with symmetric speeds from 5 Mbps (Fiber Home 5M) to 30 Mbps (Fiber Home 30M) and Night Surfer off-peak pricing plans, available with 24-month contracts and free ONT modem.
• Fixed Landline Home Plans Home telephone services starting at 1,333VT/month with national call packages, free installation on 12-month contracts and discounted Fixed devices (Starter Home and Family plans).
• Fixed Landline Business Business telephone services with 8,000VT installation and 1,400VT/month rental, with zone-based national and international calling rates (e.g., 28VT/min to Vodafone, 34VT/min to other networks).
• Home Bundle (Easy Home, Smart Home, Super Home) Combined home service bundles (Easy Home, Smart Home, Super Home) packaging 4G broadband, fixed voice and postpaid mobile quotas, with unlimited calls to Vodafone and varied allowances to other networks.
• Business Bundle (Business Access 1, 2, 3) Comprehensive SMB packages bundling 5-20 Mbps fibre, fixed landline, MiFi data, mobile postpaid and unlimited Vodafone calling with bespoke pricing.
• Business LTE Plans Mobile broadband plans for businesses offering 50GB-1000GB data volumes with off-peak unlimited usage between 10PM-6AM and FUP-based throttling thereafter (256Kbps-1Mbps).
• Student Pack Affordable LTE broadband plans (30GB and 70GB) for students at reduced pricing, requiring valid student ID, with free access to designated educational websites.
• M-VATU Mobile Money Vodafone's mobile money wallet enabling cash deposits, withdrawals, P2P transfers, credit top-ups and bill payments via USSD *120# or the M-VATU Android app, with withdrawal fees of 240VT-360VT and zero-cost M-VATU to M-VATU transfers.
• International Money Transfer / Remittance International remittance service enabling funds to be sent to M-VATU accounts, initially launched from Australia with planned expansion to additional corridors.
• Roaming Services Postpaid and prepaid international roaming across multiple zones (Australia/Fiji privilege zone through Group 4) with voice, SMS and data tariffs available via Optus Australia, Spark New Zealand and other partners.
• Prepaid Roaming Prepaid roaming offered at reduced rates via Optus (Australia) and Spark (New Zealand) for Vodafone Vanuatu subscribers travelling abroad, activated by calling 081111.
• Starlink Enterprise Satellite internet service delivered via LEO satellites (Standard, Enterprise and Mini kits) with download speeds of 220+ Mbps and latency of 25-50 ms, sold under Local Priority Plans (100GB-2TB).
• VSAT Solutions Satellite internet plans (Lite to Ultra) delivering 110-220 Mbps priority data from 100GB to 2.5TB on 12-month contracts, with router hardware and 13,000VT-207,000VT monthly plans.
• PABX (iPECS) iPECS-based unified communications PABX for businesses supporting up to 384 users per site, integrating telephony, video, mobility and call-centre applications in a single platform.
• IPLC (International Private Leased Circuit) International private leased circuit providing half-circuit connectivity to Australia and Fiji with dedicated bandwidth, single point of contact and full network management.
• Fibre WAN Dedicated fibre-based wide area networking service connecting head offices to branches with secured, managed connectivity.
• Unlimited Solutions (Business Internet) Business fibre internet plans across Dedicated (5M-60M), Premium SLA-backed (5M-60M) and Business (10M-55M) tiers with varying contention ratios and support levels.
• SigniFlow Digital Signatures Resold legally binding electronic signature and workflow automation platform compliant with ESIGN, eIDAS and UNCITRAL, offering cloud-based document management and mobile accessibility.
• Microsoft Enterprise Solutions Resold Microsoft productivity tools, Azure cloud infrastructure and business software delivered by certified Microsoft specialists with integrated Vodafone billing.
• Domain Name Services .vu domain name registration and management services for businesses.
• Business Email Services Business email hosting with webmail access, alias creation, and forwarding capabilities via custom domain addresses.
• ICT Solutions Information and Communications Technology consulting and managed solutions tailored for enterprise customers in Vanuatu.
• Smartphones, Tablets and Accessories Retail sale of smartphones (e.g., Samsung Galaxy J2 Core), tablets (Samsung Galaxy Tab A) and accessories such as power banks, with free device offers bundled into postpaid plans from the Silver tier.

Quantifiable outcome

• 4G+ network coverage across all major Vanuatu islands (Efate, Malekula, Santo, Tanna, Torres, Banks Islands, Ambae, Pentecost, Ambrym, Aneityum, Erromango, Epi, Shepherd Islands)
• +4 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core and minor.

• SigniFlowcoreChannel Partner/ Reseller/ DistributorVodafone Vanuatu is an authorized reseller of SigniFlow digital signature and workflow automation solutions in Vanuatu. SigniFlow provides legally binding electronic signatures compliant with ESIGN, eIDAS, and UNCITRAL standards. Vodafone markets SigniFlow to businesses of all sizes, offering local technical support, training, and customized solutions tailored to the Vanuatu market. The partnership enables up to 80% faster document completion and significant cost savings on printing, courier, and storage.
• MicrosoftcoreChannel Partner/ Reseller/ DistributorVodafone Vanuatu is an authorized Microsoft reseller, offering Microsoft productivity tools, cloud infrastructure (Azure), and business software in Vanuatu. Vodafone provides local technical support from certified Microsoft specialists, integrated billing with telecom services, assessment, migration planning, implementation, training, and ongoing subscription management. The partnership offers simplified billing (single invoice for Vodafone and Microsoft services) and enhanced security through combined network protection and Microsoft security features.
• Starlink (SpaceX)coreStrategic or Co-development PartnerVodafone Vanuatu resells and implements Starlink Enterprise satellite internet solutions in Vanuatu, providing high-speed, low-latency connectivity (download speeds 220+ Mbps, latency 25-50ms) for remote operations, maritime applications, and business continuity. Vodafone manages the entire customer journey from consultation through installation and ongoing support. Hardware options include Standard, Enterprise, and Mini kits. Services are available through Local Priority Plans (100GB to 2TB).
• Department of Cooperatives (Vanuatu Government)minorStrategic or Co-development PartnerVodafone Vanuatu partnered with the Vanuatu Department of Cooperatives to equip the first 25 cooperative sites with VSAT satellite connectivity solutions, extending telecommunications access to underserved rural areas and cooperatives across Vanuatu's islands.
• International Roaming Partners (Optus, Spark, others)minorChannel Partner/ Reseller/ DistributorVodafone Vanuatu has roaming agreements with international operators enabling subscribers to use services abroad. Prepaid roaming is available via Optus Australia and Spark New Zealand at affordable rates. Postpaid roaming covers countries across multiple zones (Zone Privilege through Group 4). Roaming rates are published on the Vodafone website and roaming is activated by calling 081111.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Kacific Broadband Satellites: Singapore-based satellite broadband provider operating a Ka-band HTS over the Pacific, including Vanuatu — competes with Vodafone Vanuatu's VSAT/Starlink enterprise offerings and represents a wholesale-plus-retail threat to satellite connectivity revenue.

Direct peers

• Vodafone Fiji: A nearby Vodafone-brand operator offering mobile, broadband, and enterprise services under the same global brand, with comparable postpaid, prepaid, and M-PAiSA mobile money products that mirror Vodafone Vanuatu's portfolio.
• Digicel Vanuatu: Digicel Vanuatu is Vodafone Vanuatu's primary direct competitor in the Vanuatu market, providing mobile, data, and broadband services across the same archipelago with comparable 4G coverage and pricing tiers.

Broad incumbents

• Digicel Pacific: Headquartered regional mobile operator across multiple Pacific/Caribbean markets, sharing a comparable full-stack telecom+mobile-money model (MyCash in Vanuatu) and competing head-to-head with Vodafone Vanuatu.

Regional players

• Office des Postes et Télécommunications de Nouvelle-Calédonie (OPT-NC): State-owned incumbent telecoms operator in the French Pacific territory of New Caledonia with comparable mobile, fixed, broadband, and enterprise services to a similar-sized island market.
• Bluesky Communications (American Samoa): American Samoa's primary telecom operator offering mobile, broadband, and enterprise services across a Pacific Island territory of similar size — analogous in geographic dispersion and product breadth.
• Telecom Fiji Limited (TFL): Fiji's incumbent fixed-line and broadband operator serving a similarly-structured Pacific Island market with voice, broadband, and enterprise connectivity — directly comparable in scale, geography, and product mix.
• Tonga Communications Corporation (TCC): National telecom operator for Tonga providing mobile, fixed, and broadband services across a small Pacific Island nation — comparable in scale, regulatory role, and infrastructure footprint to Vodafone Vanuatu.

Others

• Amalgamated Telecom Holdings (ATH) - Parent / Sibling Operations: ATH is the parent of Telecom Vanuatu and also controls other Pacific telecom operators (e.g., Telecom Fiji, Vodafone PNG); understanding ATH's portfolio context is essential for assessing group-level synergies and capital allocation impact on Vodafone Vanuatu.
• Huawei Marine / HMN Technologies: Submarine cable infrastructure provider whose cables (e.g., ICN2 connecting Vanuatu) underpin international IPLC and Fibre WAN services that Vodafone Vanuatu resells to enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/vodafone.vu
• LinkedInlinkedin.com/company/vodafone-vanuatu
• Xx.com/telecomvanuatu

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telecom Vanuatu