HSU

What HSU does

Health Services Union NSW/ACT/QLD (HSU) is an Australian trade union representing workers across four health sector verticals: aged care and disability, ambulance services, private health, and public health. The organization operates across New South Wales, the Australian Capital Territory, and Queensland via two distinct ABN-registered entities (NSW: 85 037 751 682, ACT/QLD: 93 728 534 595), with its headquarters at Level 2, 109 Pitt Street, Sydney. Founded in 1911, HSU is led by Secretary Gerard Hayes AM and functions as a member-owned, member-controlled non-profit.

The union's core offering is industrial representation: collective bargaining, enterprise agreement negotiation, workplace rights protection, workers' compensation support, and legal advocacy for health sector workers. Beyond core industrial services, HSU bundles a comprehensive member benefits package including professional indemnity and public liability insurance, journey personal accident insurance, emergency ambulance cover, bereavement benefits, free legal wills and initial legal advice, Jervis Bay holiday cabin access, a wellbeing benefits package, and a Foundation House partnership for alcohol, drug, and gambling rehabilitation. Member-facing communications are delivered through the iMIS-based member portal (members.hsu.asn.au), the quarterly Unified Magazine, the HSU Podcast, a dedicated phone line (1300 478 679), and a careers page. Marketing and distribution are conducted via direct website sign-up, phone enrollment, and self-serve portal management.

HSU generates revenue almost entirely through recurring membership dues paid by individual health sector workers; dues pricing is not publicly disclosed. The union also operates a Research and Special Commission initiative that produces sector-level policy research, and runs partnership programs with Member Advantage (90+ supplier discount network) and Australian Mutual Bank. Website technology is delivered through Pseudo Code using the Content Buddy platform. There is no disclosed AI/ML capability, no API surface, and no app product; the technology footprint is conventional association-management-software based.

Name

HSU

Legal name

Health Services Union NSW/ACT/QLD

Website

https://hsu.asn.au

Company type

Private

Founded year

1911

Operating status

Operating

Headcount range

101–250 employees

Short description

HSU (Health Services Union NSW/ACT/QLD) is an Australian trade union representing individual health sector workers across aged care, ambulance, private health, and public health industries in NSW, ACT, and Queensland, providing industrial representation, legal advocacy, and a bundled suite of insurance, wellbeing, and member benefits funded by recurring membership dues.

Ownership category

akta.pro rank

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Union Membership Fees: HSU generates revenue through membership fees from workers in the health services sector including aged care, ambulance, private health, and public health industries. Members pay periodic dues in exchange for industrial representation, legal support, insurance coverage, and other member benefits.

Distribution channels3 records

Marketing channels5 records

Core offering

HSU is a trade union that provides membership services to health sector workers across NSW, ACT, and QLD. Members pay periodic dues to receive industrial representation in workplace disputes, collective bargaining and award negotiations, legal advocacy and advice, workers' compensation support, and a bundle of insurance and welfare benefits including ambulance cover, professional indemnity, and public liability insurance. The union also operates an iMIS-based online member portal, publishes the quarterly Unified Magazine, and produces a podcast series.

Product overview

HSU (Health Services Union NSW/ACT/QLD) is a union organization providing membership services and advocacy for health sector workers across four industries: Aged Care, Ambulance, Private Health, and Public Health. The organization operates primarily through its member portal (members.hsu.asn.au) and provides a comprehensive suite of member benefits including insurance products (Professional Indemnity, Public Liability, Journey Accident, Bereavement), legal services (Free Will, Legal Advice, Workers Compensation support), financial benefits (Member Advantage loyalty program, Australian Mutual Bank partnership), and wellbeing offerings (Wellbeing Benefits Package, Jervis Bay Holiday Cabins, Foundation House rehabilitation partnership). HSU also publishes the quarterly Unified Magazine and produces a podcast series. The core member portal enables sign-in, membership management, and benefit access.

Differentiator

Problem solved

Functional benefit

Brands

• Unified Magazine: Official quarterly journal of the HSU featuring insights from the Union Secretary, division updates, and coverage on campaigns and events

Products and services

• HSU Union Membership

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Foundation HousecoreStrategic or Co-development PartnerFoundation House is a specialist alcohol, drug, and gambling rehabilitation centre. HSU is a proud partner of Foundation House, providing members with access to rehabilitation services. The partnership is highlighted on the Private Health page and member benefits section.
• Australian Mutual BankminorGTM or Marketing PartnerAustralian Mutual Bank partnership provides HSU members with access to banking services and deals. The partnership is promoted through the member benefits section with a dedicated landing page.
• Member AdvantageminorGTM or Marketing PartnerMember Advantage is Australia's leading loyalty program offering HSU members discounts with over 90 suppliers. This partnership provides tangible cost savings to union members.
• Pseudo CodeminorImplementation/ SI/ Consulting PartnerPseudo Code developed the HSU website using Content Buddy platform. Listed as the website developer in the footer.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Australian Services Union (ASU): National union representing workers in health, administrative, and community services. Comparable to HSU because it negotiates with similar public and private health employers and competes for the same member segments across multiple states.
• United Workers Union (UWU): National union covering community, health, and disability workers formed from mergers of several unions. Directly comparable to HSU as it represents aged care, disability, and health workers across Australia and negotiates similar enterprise agreements in HSU's core sectors.
• Health Workers Union Victoria (HWU): Victoria-based union covering health, ambulance, and aged care workers. Comparable to HSU as a state-jurisdiction health-sector union with a similar occupational profile (paramedics, aged care, allied health), providing useful benchmarking for organizing and bargaining.
• Australian Nursing and Midwifery Federation (ANMF): Australia's largest union for nurses, midwives, and care workers across state and federal branches. Directly comparable to HSU because both represent health-sector workers under similar industrial relations frameworks and compete for the same nursing and care workforce in overlapping states.
• Together Union (Queensland): Queensland union representing public sector and health workers. Comparable to HSU because it covers similar occupations in HSU's QLD territory and negotiates with overlapping Queensland employers.
• Public Service Association of NSW (PSA NSW): NSW public sector union covering public health and administrative workers. Directly overlaps with HSU's NSW public health segment and competes for members in the same NSW Health awards and agencies.

Emerging players

• Australian and New Zealand Podiatry Association (ANZPAC) / HSU East branch aligned groups: Professional associations and specialty health unions that collectively represent segments of the allied health workforce HSU covers. They serve as adjacent organizing vehicles that can influence where HSU's potential members gravitate.
• UNISON (UK health union): UK's largest health union, covering NHS and community health workers. Comparable to HSU as a leading public- and private-sector health union, useful for benchmarking member benefits, organizing models, and political advocacy approaches internationally.

Regional players

• Victorian Allied Health Professionals Association (VAHPA): Victorian union for allied health professionals, a sector HSU also represents. Comparable as a specialist health-sector union operating in a different jurisdiction, illustrating HSU's potential interstate expansion path.
• Queensland Nurses and Midwives' Union (QNMU): Peak nursing union for Queensland, jointly affiliated with ANMF. Overlaps with HSU's QLD membership base and negotiates with the same Queensland Health employer, making it a direct functional peer in one of HSU's three core jurisdictions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hsunsw
• Facebookfacebook.com/HealthServicesUnionNSW

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HSU