Town Of Jonesborough

What Town Of Jonesborough does

The Town of Jonesborough is a municipal government entity in Washington County, Tennessee, established in 1779 as the oldest town in the state. It provides a comprehensive suite of public services to residents, businesses, and visitors through more than a dozen departments, including police, fire, water and wastewater treatment, solid waste collection, street and stormwater management, parks and recreation, building inspection, animal control, senior services, and economic development. Beyond core municipal functions, the town operates cultural and recreational assets such as the Jackson Theatre, the McKinney Center arts education facility, Wetlands Water Park, and supports the International Storytelling Center and the National Storytelling Festival, which draws over 15,000 visitors annually.

Service delivery is increasingly digitized through third-party platforms: GovWell handles building, grading, mechanical, plumbing, and demolition permits; CitisenPortal processes water bill and property tax payments; RecDesk manages parks and recreation program registration and facility reservations; and ThunderTix powers event ticketing. The town also operates a 248+ vehicle fleet maintained in-house with ASE Master Technicians and a Facility Maintenance team supporting 10+ town facilities across 16 departments.

Revenue is generated through property taxes (administered via Washington County Trustee), monthly water and sewer utility charges, a $19 monthly garbage collection fee, building permit and plan review fees (recalibrated in July 2025), business licensing, special event permits, facility and venue rentals, recreation program fees, municipal court fines (including Redflex traffic camera citations), and the Downtown Jonesborough Loan Program. The primary customer segments are town residents (utilities, permits, services), visitors and tourists (festivals, storytelling, historic district), local businesses (Main Street economic development), arts participants (McKinney Center programs), and youth/families (sports leagues and water park). The town's historic preservation mandate, anchored by its 1969 National Register Historic District designation (the second ever listed) and Historic Zoning Commission oversight, constrains new development in the H-1 district while reinforcing property values and tourism appeal.

Name

Town Of Jonesborough

Legal name

Town of Jonesborough, Tennessee

Website

https://jonesboroughtn.org

Company type

Private

Founded year

1779

Operating status

Operating

Headcount range

51–100 employees

Short description

The Town of Jonesborough is a municipal government in Washington County, Tennessee (founded 1779), providing public safety, water/wastewater, solid waste, parks, recreation, building inspection, and cultural programming to residents, businesses, and visitors through multiple departments, digital portals, and heritage-driven facilities.

Ownership category

akta.pro rank

Product category

Municipal Government Administration

NAICS

Arts, Entertainment, and Recreation (71), Amusement and Theme Parks (71311), Nature Parks and Other Similar Institutions (712190)

SIC

Services-Amusement & Recreation Services (7900), Services-Miscellaneous Amusement & Recreation (7990), Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Water Parks (Outdoor/Indoor, Wave Pools & Slides) (THAJAEAB), Special Event & Venue Waste Collection (Short-Term) (BPALAAAF), Community Parades, Carnivals & Street Fairs (MPAGAEAE)

Keywords

• Municipal government services
• Public utilities administration
• Parks and recreation programs
• Historic preservation management
• Community events and ticketing

Headquarters

HQ city

Jonesborough

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Property Taxes: Annual property tax collection managed through Washington County Trustee's Office for town residents
2. Water and Sewer Utility Services: Monthly water service and trash pickup fees; Water Department answered 24 hours/day
3. Garbage Collection Fees: $19.00 per month per household for solid waste collection services
4. Building Permits and Fees: Building permits, grading permits, mechanical/plumbing permits, demolition permits, and plan review fees for construction within town limits
5. Business Licensing: Business license packets and licensing for various commercial activities including mechanical/fire suppression businesses
6. Facility and Venue Rentals: Rental revenue from Jackson Theatre, McKinney Center, Visitors Center, park pavilions, and event spaces
7. Recreation Program Fees: Fees for athletic programs, sports leagues, swimming pool/water park admissions, and recreation classes
8. Special Event Permits: Fees for special event permits, parade permits, crafters/food vendor applications
9. Municipal Court Fines: Redflex traffic camera citation fines and other municipal court penalties
10. Property Tax Relief Administration: Property tax relief programs for elderly, disabled, and veterans who meet certain requirements

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels10 records

Core offering

The Town of Jonesborough operates as a full-service municipal government providing water and wastewater utilities, solid waste and recycling collection, public safety (police and fire), building inspection and permitting, parks and recreation, senior services, streets and stormwater management, and animal control. The Town also runs cultural facilities including the Jackson Theatre (year-round performance venue), the McKinney Center (arts education), Wetlands Water Park (seasonal aquatic facility), and the International Storytelling Center, and produces the National Storytelling Festival and other community events. Revenue is generated through property taxes (administered via Washington County Trustee), recurring monthly water/sewer and $19/month garbage collection fees, building and special event permit fees, business licenses, recreation and program fees, event ticket sales, facility rentals, and municipal court fines.

Product overview

Town of Jonesborough is a municipal government offering a comprehensive suite of public services through multiple divisions and facilities. The town's offerings include government administration, public safety (police and fire), water and wastewater utilities, parks and recreation, and cultural attractions. Key facilities and programs include The Jackson Theatre (a historic performance venue), the McKinney Center (arts education center), Wetlands Water Park (seasonal aquatic facility), the International Storytelling Center (storytelling programs and festivals), and various parks and recreational facilities. Additional services include animal control, building inspection, solid waste collection, senior services, and economic development through the Main Street Jonesborough program. The town operates as a platform of interconnected departments and facilities rather than a single unified product, with services accessible through both in-person Town Hall visits and online portals for permits, payments, and reservations.

Differentiator

Problem solved

Functional benefit

Products and services

• Water and Wastewater Utility Services Provides municipal water and wastewater services to Jonesborough residents including water treatment, distribution, meter reading, wastewater collection and treatment, and water quality reporting. Operated 24 hours/day.
• Solid Waste and Recycling Collection Garbage collection service for Jonesborough households at $19.00 per month per household. Provides scheduled curbside solid waste pickup as a recurring monthly service.
• Public Safety Services (Police and Fire) Combined police and fire protection, animal control, fire inspections, smoke detector programs, traffic enforcement, and senior safety checks for Jonesborough residents and visitors.
• Building Inspection and Permitting Issues building permits, grading permits, mechanical/plumbing permits, demolition permits, plan review, and code-compliance inspections for new construction and renovations within Jonesborough town limits.
• Parks and Recreation Programs Manages a network of parks (Depot Street, Golden Oak, Mill Spring, Persimmon Ridge, Tiger, Veterans) with athletic leagues, trails, and programming serving youth and families throughout the Jonesborough region.
• The Jackson Theatre Year-round performance venue operating as a movie theatre, live performance space, concert hall, and community event venue. Hosts movies, live theatre, concerts, and community events for residents and visitors.
• McKinney Center at Booker T. Washington School Arts education center located in the historic former Booker T. Washington School, offering 100+ courses and workshops annually in drawing, painting, music, theatre, acting, dance, and pottery for ages 3 through adult.
• Wetlands Water Park Seasonal outdoor water park featuring water slides, lazy river, zero-depth wading area, water bubblers, cafe, and sand volleyball. Open Memorial Day through September with season passes and private rentals available.
• International Storytelling Center and National Storytelling Festival Year-round storytelling programming including the Teller-in-Residence Program and the National Storytelling Festival held the first full weekend in October, attracting over 15,000 visitors over three days.
• Main Street Jonesborough Downtown Economic Development Program Economic development and historic preservation program offering the Downtown Jonesborough Loan Program (up to $25,000), Façade Grant Program, and business recruitment and retention services for the downtown historic district.
• Senior Center Programs Community center for seniors offering programs, activities, meals, and social services, including the Are You Okay Program check-in service and property tax relief administration.
• Animal Control Services Animal control enforcement services for Jonesborough, including reclaim of un-tagged ($20 fine) and registered ($10 fine) animals and other animal-related violations (minimum $25 fine).
• Town Event Ticketing and Programming Ticketed community and festival events including Jonesborough Days Kick-Off Dinner, Glow Party, Tea Party & Etiquette Class, Music on the Square, Brews & Tunes, Paint in the Park, and Farmers Market, sold online via ThunderTix and Square.
• StoryTown Radio Show Monthly live radio show featuring local story performances with live music, comedy, and audience participation, held at the International Storytelling Center on the fourth Monday of each month.
• Fleet Maintenance Services In-house fleet maintenance program staffed by ASE Master Technicians including Fleet Manager Steven Beckett; maintains 248+ vehicles and large equipment (trucks, backhoes, dump trucks, salt spreaders, leaf vacuums, pipe boring machines) and has held the ASE Blue Seal of Excellence since 2010.

Quantifiable outcome

• Over 15,000 visitors annually during 3-day Storytelling Festival
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Tennessee Main Street ProgramcoreStrategic or Co-development PartnerJonesborough designated as Tennessee Main Street Community in May 2013; participates in the state program that focuses on Design, Economic Restructuring, Promotion, and Organization for downtown revitalization. Main Street Jonesborough is one of nearly 40 Main Street communities in Tennessee.
• National Main Street CentercoreStrategic or Co-development PartnerMain Street is a program originally established by the National Trust for Historic Preservation and is now a subsidiary of the non-profit National Main Street Center. Provides framework and resources for downtown preservation and economic development.
• Jonesborough Area Merchants and Services AssociationcoreStrategic or Co-development PartnerJAMSA partners with Main Street Jonesborough to enhance downtown economy, rich character, and inviting public spaces. Association represented on Main Street Board of Directors.
• Jonesborough Soccer AssociationcoreStrategic or Co-development PartnerPartnership for youth soccer program; Town provides facilities and ongoing field maintenance; Association provides equipment, coaches, referees, and schedules. Over 500 youth participate across multiple age groups.
• Jonesborough Little League AssociationcoreStrategic or Co-development PartnerPartnership since 1979 for comprehensive baseball/softball program; Town built facilities and provides staff for mowing; Association provides coaches, umpires, equipment, sponsors, and schedules. Little League President serves on Recreation Advisory Board.
• Sporting JCminorStrategic or Co-development PartnerNew partnership with Jonesborough Soccer Association and Town Parks & Recreation for enhanced training opportunities, coaching resources, and soccer events to strengthen the sport throughout the community.
• NFL FLAGminorGTM or Marketing PartnerOfficial flag football program of the NFL; Jonesborough Parks & Recreation partners to bring high-quality, fast-paced, inclusive youth sports experience to the community.
• NETEDC (Northeast Tennessee Economic Development Corporation)minorStrategic or Co-development PartnerNETEDC Loan Program linked with Downtown Jonesborough Loan Program to provide financial opportunities for small business owners, property owners, or investors in the downtown district.
• Heritage Alliance of Northeast Tennessee and Southwest VirginiacoreStrategic or Co-development PartnerFormed in 2001; continues preservation efforts from Civic Trust and Historic Jonesborough Foundation. Manages historic sites, cemetery preservation programs, and walking tours of the historic district.
• International Storytelling CentercoreStrategic or Co-development PartnerNon-profit organization on Main Street offering year-round storytelling programs including Teller-in-Residence Program; hosts National Storytelling Festival first full weekend in October.
• Food City of JonesboroughminorGTM or Marketing PartnerLocal sponsor for Jonesborough Days Kick-Off Dinner event; corporate sponsorship supporting community festival activities.
• Eastman Credit UnionminorGTM or Marketing PartnerSponsor of Doc's Front Porch event at The Jackson Theatre during Jonesborough Days festival.
• McLeod OrganicsminorGTM or Marketing PartnerSponsor of The American Miracle film screening at The Jackson Theatre.
• Washington County SchoolsminorStrategic or Co-development PartnerShared-use agreement for Tiger Park facilities during school hours; Town provides community access after school, evenings, and weekends.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Town of Erwin, Tennessee: Small Unicoi County town in Northeast Tennessee operating municipal utilities, public safety, and parks/recreation services for a similar resident base.
• Town of Pulaski, Tennessee: Small Giles County, Tennessee municipality providing water/sewer, public safety, parks, recreation, and event programming at a comparable scale to Jonesborough.
• Town of Loudon, Tennessee: Small East Tennessee municipal government providing water/sewer, garbage, public safety, parks/recreation, and event programming for a similarly sized residential base.
• Town of Abingdon, Virginia: Small Southwest Virginia historic town with a comparable tourism-and-heritage economy (Virginia Creeper Trail, Barter Theatre). Operates similar municipal services including utilities, parks, and event programming for a similar population base.
• Town of Dandridge, Tennessee: Historic Tennessee town (second-oldest in the state) operating municipal services with a tourism-and-preservation profile similar to Jonesborough's, including heritage district oversight.
• City of Bardstown, Kentucky: Small historic Kentucky city designated 'Bourbon Capital of the World' with a similar tourism-and-heritage economic model and a comparable municipal service footprint including utilities, parks, and event venues.
• Town of Greeneville, Tennessee: Northeast Tennessee municipal government of similar scale offering utilities, parks, recreation, public safety, and economic development programs to a comparable population.
• City of Jefferson City, Tennessee: Nearby Jefferson County municipal government with comparable utilities, parks/recreation, and public-safety service scope for a similarly sized population.
• Town of Marion, Virginia: Small Southwest Virginia Appalachian town operating a similar municipal services portfolio including utilities, recreation, public safety, and community programming.

Others

• GovWell: Permitting and licensing software platform used by Jonesborough. Comparable as the technology vendor enabling digital municipal services — adjacent rather than directly competing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/jonesborough
• Facebookfacebook.com/TownofJonesborough
• Instagraminstagram.com/jonesborough

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Jonesborough