What Agora Solutions does

Agora Solutions Ltd is a privately held UK-based IT services company headquartered in Redditch, Worcestershire, that specialises in the deployment and ongoing support of IT infrastructure and Electronic Point of Sale (EPoS) systems for the retail and hospitality industries. Founded in 1993 (with over 30 years of operational history claimed), the company serves large multi-site enterprise customers including Mitchells & Butlers, Whitbread, IHG, Hilton, Marriott, Starbucks, Wagamama, Carluccio's, and Aramark, providing nationwide coverage across the United Kingdom with selected EMEA reach.

The company does not develop proprietary core technology; instead it implements and integrates third-party enterprise platforms, most notably Oracle MICROS Simphony (cloud-based EPoS), Oracle OPERA Property Management System, Cisco Meraki networking, and Fujitsu hardware. Its service catalogue spans the full project lifecycle — planning and site surveys, warehousing and hotstage/pre-staging, cabling and installation, configuration, training, go-live support, and ongoing managed services including P1 incident response. Differentiated operational capabilities include dedicated hotstage facilities for off-site equipment build and testing, nationwide engineering teams, certified Oracle University engineers, and security clearance enabling work on government and Ministry of Defence sites.

Agora's revenue model is built on professional services engagements (project-based implementation and installation), training services, and recurring managed services and support. Pricing is quote-based and tailored to individual client requirements with no public disclosure of rates. The company operates as Oracle EMEA's major consulting partner and maintains a strategic partnership with Fujitsu, leveraging both channels to access enterprise hospitality and retail opportunities. GTM is exclusively direct enterprise sales, with no consumer-facing product, no app, and no public API surface. Ownership is private and no parent company, venture investment, or external shareholders are disclosed.

Name

Agora Solutions

Legal name

Agora Solutions Ltd

Website

https://agorasolutions.co.uk

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Agora Solutions Ltd is a UK-based IT and EPoS systems integrator serving enterprise retail and hospitality chains, deploying Oracle MICROS, Oracle OPERA, Cisco Meraki, and Fujitsu technologies alongside nationwide installation, training, and managed services.

Ownership category

akta.pro rank

Product category

Retail and Hospitality IT Implementation Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Application Maintenance & Support (AMS) (BPAEAFAC)

akta.pro secondary industries

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

Keywords

• EPoS implementation
• Hospitality IT services
• Retail technology
• Point of sale deployment
• Oracle consulting

Headquarters

HQ city

Redditch

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel

Revenue model

1. Professional Services - Implementation & Installation: Core revenue stream from providing IT and EPoS system installation, configuration, and deployment services to retail and hospitality clients. Project-based engagements with services including project management, cabling, engineering, and installation.
2. Training Services: On-site and off-site training programs for client staff on new IT and EPoS systems, including functionality training, user guides, and go-live support.
3. Managed Services & Support: Ongoing maintenance, support, and managed services for deployed systems including P1 emergency support and BAU (business as usual) support services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

Agora Solutions is a UK-based IT services company that implements and supports EPoS (Electronic Point of Sale) and IT systems for the retail and hospitality industries. Its core offering covers end-to-end delivery of Oracle MICROS Simphony cloud EPoS, Oracle OPERA Property Management Systems, network and Wi-Fi infrastructure, IP telephony, hotstage pre-staging, project management, training, warehousing, and ongoing managed support for large multi-outlet enterprise chains.

Product overview

Agora Solutions is an IT and EPoS systems provider offering implementation and managed services for the retail and hospitality industries. The company operates a platform-plus-services model, providing end-to-end project delivery from planning and deployment through to training and ongoing support. Core product offerings include Oracle MICROS Simphony (cloud-based EPoS) and Oracle OPERA Property Management System for hotels, complemented by network infrastructure services (Cisco Meraki, Wi-Fi), IP telephony, hotstage/pre-staging, project management, training, warehousing, and maintenance & support services.

Differentiator

Problem solved

Functional benefit

Products and services

• EPoS & IT Installation Services End-to-end installation services for Electronic Point of Sale (EPoS) and IT systems for retail and hospitality establishments, covering hardware setup, software configuration, and system integration. Targeted at enterprise chains such as Mitchells & Butlers, Starbucks, Wagamama, and Carluccio's.
• Oracle MICROS Simphony Implementation Cloud-based EPoS solution implementation for hospitality venues, including database configuration, workstation setup, handheld devices, payment integration, printers, and kitchen display systems. Deployed for clients such as Wagamama, Starbucks, and Carluccio's.
• Oracle OPERA Property Management System Deployment Hotel property management system deployment covering property builds, configuration, live-loading, training, and support including Sales & Catering, Interfaces and Back Office modules. Implemented for hotel chains including IHG, Hilton, and Marriott.
• Network & Infrastructure Services Data and power cabling, network infrastructure deployment, and Wi-Fi installation services including Cisco Meraki equipment rollout and Ekahau Wi-Fi surveys. Supports nationwide multi-site deployments for hospitality and retail clients.
• IP Telephony & Telecoms Solutions VoIP and IP telephony implementation services including system installation, legacy removal, and migration support for hospitality and retail environments. Used in the Whitbread VoIP rollout across Premier Inn, Beefeater, Brewers Fayre, and Table Table brands.
• Hotstage & Pre-Staging Services Off-site system build, configuration, and testing facility where equipment is prepared, staged, and tested prior to on-site installation to ensure plug-and-play deployment. Operated from the Redditch headquarters and used as a differentiator for nationwide rollouts.
• Project Management Services Full project lifecycle management including pre-planning, working with suppliers, rollout planning, site surveys, and coordination from scoping through to final handover. Provided by 22+ dedicated project managers with 60+ years of combined sector experience.
• Training & Support Services On-site and off-site training programs for EPoS and IT systems, including go-live support, classroom courses, user guides, and documentation. Includes 1,735 training days delivered as of 2022.
• Warehousing & Logistics Services Secure inventory storage, equipment configuration, real-time stock reporting, and logistics delivery to installation sites nationwide. Supports multi-site rollout programmes for hospitality and retail chains.
• Maintenance & Support Services Ongoing system maintenance, support, and fault resolution services including P1 emergency response and business-critical fault attendance. Includes fully managed IMACs services for clients such as Mitchells & Butlers spanning 15+ years.

Quantifiable outcome

• 3,454 on-site installations completed as of 2022
• +5 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and major.

• Oracle EMEAcoreImplementation/ SI/ Consulting PartnerAgora is Oracle EMEA's major consulting partner, implementing its PMS (Property Management System) and EPoS solutions for several of the largest global hotel and restaurant chains in the UK and Europe. Teams are certified via Oracle University with expert knowledge of Oracle applications including Simphony and OPERA.
• FujitsucoreStrategic or Co-development PartnerJoint partnership offering IMACs (Installation, Moves, Adds, Changes), managed services and other Fujitsu offerings to retail and hospitality groups nationwide. Agora provides strategic bidding partnership for hospitality sector with dynamic service delivery.
• Mitchells & ButlersmajorStrategic or Co-development PartnerProviding fully managed IMACs service for over 15 years, managing change in Toby Carvery, Harvester, All Bar One, O'Neill's and Miller & Carter brands. End-to-end solution including consulting, planning, project management, warehousing, pre-staging, cabling, installation and support.
• AramarkmajorImplementation/ SI/ Consulting PartnerProviding consultancy, engineering and warehousing services, deploying EPoS systems to national catering outlets within government, educational, retail and leisure sectors including MoD sites requiring security clearance.
• WhitbreadmajorImplementation/ SI/ Consulting PartnerPartnering with Fujitsu, delivered biggest telephony transformation project in Europe at the time for Premier Inn, Beefeater, Brewers Fayre and Table Table brands. Full network upgrade with VoIP solution implementation.

Scale indicators13 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Computacenter: Large UK-headquartered IT infrastructure and services provider serving enterprise customers across multiple verticals. Broad incumbent competing for the same enterprise IT deployment and managed services budgets as Agora, albeit at much greater scale.
• SCC: Major European IT services and solutions provider offering infrastructure, managed services, and workplace technology. Competes for enterprise IT deployment work in retail and hospitality with a broader portfolio than Agora's vertical focus.
• Fujitsu: Global IT services and hardware provider and existing Agora joint-bidding partner. While currently a partner, Fujitsu's scale and end-to-end capabilities also make it a potential competitor for enterprise hospitality transformation deals.
• Insight Enterprises: Global IT solutions and services integrator with strong UK presence, offering hardware, software, and managed services to enterprise clients. Competes with Agora for IT deployment, networking, and managed services work.

Direct peers

• TISSL: UK hospitality technology specialist providing EPoS, payments, and back-office solutions to hotels, restaurants, and leisure venues. Comparable to Agora in vertical focus (UK hospitality) and end-to-end deployment plus ongoing support model.
• CBE: EPoS and hospitality technology solutions provider serving hotels, restaurants, and retail across the UK and Ireland. Overlaps with Agora in EPoS implementation and managed services for multi-site hospitality operators.
• Zonal Retail Data Systems: UK-based provider of EPoS, kitchen management, and integrated hospitality technology solutions to hotels, restaurants, pubs, and bars. Direct competitor to Agora in UK hospitality EPoS deployment and managed services, serving many of the same enterprise chains.
• Galaxy Data: UK EPoS and hospitality technology provider offering implementation, support, and managed services to bars, restaurants, and hotels. Comparable to Agora in offering, vertical, and customer profile.
• Stalbridge Group: UK hospitality IT services group delivering EPoS, network infrastructure, and managed services to pubs, restaurants, and hotels. Closely comparable to Agora in deployment-led, multi-site UK hospitality IT services.

Emerging players

• ECI Software Solutions: Vertical-specific ERP and EPoS software and services provider serving hospitality, retail, and field service industries. Comparable to Agora in vertical focus and deployment-plus-managed services model, particularly in hospitality where ECI acquired multiple UK providers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agora Solutions