Cardiff Community Housing Association

What Cardiff Community Housing Association does

Cardiff Community Housing Association (CCHA) is a charitable, non-profit community benefit society registered under the Co-operative and Community Benefit Societies Act 2014, with charitable status (No. 21667R) and Welsh Government Registration No. L035. Operating for over 40 years and headquartered at Tolven Court, Dowlais Road, Cardiff, CCHA manages over 3,000 affordable homes across twelve Cardiff neighborhoods including Adamsdown, Butetown, Cardiff Bay, Cathays, Llanedeyrn, Plasnewydd, Rumney, Splott, Tremorfa, Trowbridge, and Penylan. The organisation is governed by a Board of Management and operates as a membership-based entity with shareholders holding a nominal £1 share each.

CCHA's core product is social rented housing, supplemented by intermediate rent schemes under the Community Living programme and low-cost home ownership (shared ownership) properties. The organisation runs a development programme targeting 50–100 new homes per year, with 159 units currently in the pipeline across sites including Sant Silian (36 homes, completed Spring 2026), St Johns (58 homes by Winter 2027), Albert Quarter (24 apartments plus 11 commercial units by Autumn 2026), St Julians (4 homes by Summer 2026), and Callaghan House (6 apartments). Beyond housing, CCHA delivers a tenant support portfolio including a Money Solutions team, safeguarding services, neighbourhood management, community centres, and a tenant-produced CCHAT Magazine. The technology stack is non-proprietary: a MyAccount tenant portal hosted on PanConnect for rent payments and repair reporting, Switchee smart thermostats in some properties for housing condition monitoring, and accessibility tools (SignVideo, Browsealoud, multi-language website support).

Revenue is generated primarily through recurring social housing rents across the 3,000+ property portfolio, supplemented by Welsh Government repayable development loans (£210m cumulative over three years, £45m current tranche for 159 homes), service charges, and forthcoming below-market commercial rents from Albert Quarter. CCHA is a sales-led organisation accepting housing applications directly from prospective tenants and through Cardiff Council referrals, with tenant engagement delivered via direct contact (phone, email), community centres, and digital channels (website, Facebook, Twitter/X, Instagram, LinkedIn).

Name

Cardiff Community Housing Association

Legal name

Cardiff Community Housing Association Limited

Website

https://ccha.org.uk

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

Cardiff Community Housing Association is a charitable non-profit managing over 3,000 affordable homes for rent and shared ownership across twelve neighborhoods in Cardiff, Wales, supporting low-to-moderate income and vulnerable tenants with housing, community, and wellbeing services.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Lessors of Residential Buildings and Dwellings (53111), Residential Property Managers (531311)

SIC

Operators Of Apartment Buildings (6513), Real Estate Operators (No Developers) & Lessors (6510)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Social housing
• Affordable housing
• Housing association
• Tenant services
• Community housing

Headquarters

HQ city

Cardiff

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Social Housing Rents: Primary revenue stream from rental income collected from tenants in social and affordable housing properties across Cardiff.
2. Government Funding and Grants: Welsh Government provides low-interest repayable loans to housing associations for development projects. CCHA has received funding through this scheme to develop new affordable homes.
3. Below-Market Rent (Albert Quarter): Commercial units at Albert Quarter development will provide rental income from local businesses at below-market rates.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Cardiff Community Housing Association (CCHA) is a non-profit housing association that provides affordable rented and shared ownership homes across Cardiff. It manages over 3,000 properties and delivers tenant support services including repairs, neighbourhood management, money advice, and safeguarding. It also develops new affordable homes and runs community centres and tenant engagement programmes.

Product overview

Cardiff Community Housing Association (CCHA) is a charitable housing association providing affordable housing services across Cardiff, managing approximately 3,000 homes. The core offering consists of social rented housing, intermediate rent schemes, and shared ownership (low cost home ownership) properties. CCHA operates a self-service tenant portal (MyAccount) alongside direct support services including Neighbourhood Management, a Money Solutions Team, and safeguarding services. Their property development programme delivers new affordable homes across Cardiff, with recent projects including developments at St Johns (Rumney), Albert Quarter, and Sant Silian. Add-on offerings include sustainable home technology with Switchee smart thermostats for tenant welfare monitoring. Community engagement is supported through community centres, a community benefits fund, and the tenant-produced CCHAT Magazine.

Differentiator

Problem solved

Functional benefit

Products and services

• Affordable Housing (Social Rent) Social rented homes managed by CCHA across multiple Cardiff communities for individuals and families who cannot access market-rate housing.
• Intermediate Rent Schemes Rental properties at below-market rates for tenants who may not qualify for full social housing but need affordable accommodation.
• Low Cost Home Ownership (Shared Ownership) Shared ownership properties enabling purchasers to buy a share of their home and pay subsidised rent on the remainder.
• New Property Developments Affordable housing development programme delivering new build homes across Cardiff, including social rent, intermediate rent and shared ownership units.
• MyAccount Tenant Portal Online self-service portal enabling tenants to pay rent, report repairs and manage their housing account online.
• Repairs and Maintenance Services Property maintenance and repair services for tenants, with emergency, urgent and routine response tiers delivered to published target times.
• Sustainable Homes Energy-efficient new build homes featuring EPC A rating, solar panels and battery storage to lower tenant running costs and carbon emissions.
• Neighbourhood Management Localised housing management service providing tenant support, welfare checks, safeguarding and community development across CCHA neighbourhoods.
• Money Solutions Team Support Financial advice and benefits support service helping tenants manage money and navigate the cost of living.
• Safeguarding Services Support service for vulnerable adults and children covering domestic abuse, antisocial behaviour and safeguarding referrals.
• Community Centres Physical community centres available for hire and used for tenant engagement, events and community activities.
• Community Benefits Fund Grant programme offering up to £500 per project to support community events and neighbourhood initiatives.
• Renting Homes (Wales) Act Support Guidance and compliance service helping tenants understand occupation contracts and rights under the Renting Homes (Wales) Act.

Quantifiable outcome

• 95% of emergency repairs completed within target time
• +4 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators8 records

Recent moves12 records

Expansion highlights6 records

Regional players

• Tai Tarian: Large housing association in South West Wales (Neath Port Talbot area). Same Welsh RSL model with Welsh Government funding access, but operates in a different Welsh region from CCHA's Cardiff focus.
• Coastal Housing Group: Welsh housing association based in Swansea. Similar RSL structure and Welsh Government funding dependency, operating in a different South Wales region.
• Grŵp Cynefin: Housing association operating across North Wales. Comparable charitable, RSL model with similar funding sources, but geographically distinct from CCHA's Cardiff heartlands.
• Clwyd Alyn Housing Association: North Wales housing association providing social and affordable housing. Comparable RSL/charitable model with similar Welsh Government funding dependency, though geographically remote from Cardiff.

Direct peers

• Wales & West Housing: Large Welsh housing association operating across South and West Wales. Comparable as a registered social landlord with a similar mix of social rent, intermediate rent, and shared ownership products.
• Hafod Housing Association: Cardiff-based housing association operating in the same city as CCHA, providing social and affordable rented housing. Direct comparable in geography, tenant base, and product mix.
• United Welsh: Welsh housing association providing social housing across South East Wales including Cardiff. Directly comparable in regulatory status, tenant base, and Welsh Government funding model.

Broad incumbents

• Pobl Group: One of the largest housing associations in Wales, operating across multiple regions with a broader portfolio than CCHA. Comparable business model (RSL, charitable, Welsh Government funded) but at significantly larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/CCHACorporate
• Facebookfacebook.com/CCHA9
• LinkedInlinkedin.com/company/cardiff-community-housing-association
• Instagraminstagram.com/cchatogetherwedo

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cardiff Community Housing Association