Priority IT Solutions
- Company typePrivate
- Founded2010
- HeadquartersWestbury, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
Priority IT Solutions firmographics
Firmographics- Name
- Priority IT Solutions
- Legal name
- Priority IT Solutions Ltd
- Website
- https://priority-it.co.uk
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Where Priority IT Solutions is headquartered
LocationHeadquarters
- HQ city
- Westbury
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Priority IT Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Support Services: Tailored managed IT support packages for SMEs ranging from sole traders with one computer to established businesses with 50 computers. Most packages include unlimited remote and on-site support, automated backups, anti-virus protection, web filtering, and regular IT management meetings. Revenue is generated through recurring monthly retainer fees based on the scope of services and number of users.
- Cyber Essentials Certification Services: Partnership with Cyber Tec to help businesses achieve Cyber Essentials and Cyber Essentials Plus certification. Services include pre-assessments, remediation support, audit management, and annual compliance support at fixed-cost quotes.
- Laptop Refurbishment and Donation: Refurbishing donated laptops and computers through the Microsoft Refurbisher Program and donating to schools, charities, and families. Supported by suggested donations to Alzheimer's Support charity. Generates goodwill and community visibility rather than significant revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT support packages scaled to client size from sole traders to 50+ users |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Priority IT Solutions product offering
Product offeringCore offering
Priority IT Solutions provides managed IT support, cybersecurity, and Cyber Essentials certification services to small and mid-sized businesses in Wiltshire, Somerset, and the West of England. Its core package combines unlimited remote and onsite IT support with proactive infrastructure management, staff cyber awareness training, managed backup, and a 'Safer Switching' onboarding process for transitioning clients from previous IT providers.
Product overview
Priority IT Solutions provides managed IT support services for small to medium-sized businesses across Wiltshire, Somerset, and the West of England. The core offering is flexible managed IT support that includes unlimited remote and on-site assistance, automated backups, anti-virus protection, and web filtering. Additional services include Cyber Essentials certification support, Cyber Awareness Training, managed backup services, IT health checks, and custom database/application development. The company operates on a 'put your business first' philosophy, providing both reactive support and proactive IT strategy planning.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support
Quantifiable outcome
- 92.16% client satisfaction rate with 96.07% rating quality of service as high or very high
- +3 more outcomes
Companies that use Priority IT Solutions
Customer profileNamed customers15 records
Segments5 records
Ideal customer profiles1 record
Priority IT Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Priority IT Solutions partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- Wiltshire Digital DrivecorePriority IT co-founded Wiltshire Digital Drive, a Community Interest Company (CIC) focused on bridging the digital divide across Wiltshire and Swindon. The initiative loans laptops to schools, charities, and individuals who lack technology access. Priority IT manages laptop refurbishment while co-founding partners Naturally Social (Corsham) and Turner and Partners (Bath) support communications and funding.
- Naturally SocialminorCorsham-based communications agency co-founding Wiltshire Digital Drive CIC. Contributed to project communications strategy and community engagement for digital divide initiative.
- Turner and PartnersminorBath-based accountants co-founding Wiltshire Digital Drive CIC. Supporting the non-profit initiative with funding and governance expertise.
- Microsoft Refurbisher ProgramcoreOfficial Microsoft Authorized Refurbisher Program member since April 2019. Enables Priority IT to upgrade donated and refurbished computers to genuine Windows 10 installations. Listed as official partner on Microsoft website, increasing visibility and credibility for the laptop recycling initiative supporting Alzheimer's Support charity.
- Cyber Tec SecuritycorePriority IT partners with Cyber Tec Security to deliver Cyber Essentials and Cyber Essentials Plus certification services. Priority IT manages the process for clients, conducts pre-assessments, gathers technical information using mobile device and network tools, and completes assessment questionnaires on behalf of clients. Cyber Tec conducts the actual certification assessments.
- Tech Recycle LimitedminorThird-party hardware disposal company used by Priority IT for secure data erasure and equipment recycling. Implements multi-pass binary overwipe meeting HMG Infosec Standard No. 5 and DoD 5220.22 M standards. Non-functioning media is shredded. Priority IT maintains precise inventory tracking from pickup through destruction confirmation.
Scale indicators7 records
Recent moves10 records
Expansion highlights5 records
Priority IT Solutions competitors and assessment
Company assessmentMarket position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key highlights7 records
Customer concentration
Priority IT Solutions social profiles
Digital presencePriority IT Solutions compliance and trust
Trust signalCompliance3 records
Priority IT Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Priority IT Solutions leadership team
Management profileNumber of profiles
Profiles1 record
Priority IT Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Priority IT Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Priority IT Solutions
What does Priority IT Solutions do?
Priority IT Solutions provides managed IT support, cybersecurity, and Cyber Essentials certification services to small and mid-sized businesses in Wiltshire, Somerset, and the West of England. Its core package combines unlimited remote and onsite IT support with proactive infrastructure management, staff cyber awareness training, managed backup, and a 'Safer Switching' onboarding process for transitioning clients from previous IT providers.
Is Priority IT Solutions a public or private company?
Priority IT Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Priority IT Solutions founded?
Priority IT Solutions was founded in 2010. It employs 1 to 10 people.
Where is Priority IT Solutions based?
Priority IT Solutions is headquartered in Westbury, United Kingdom, in the Europe region.
How does Priority IT Solutions make money?
Three revenue lines are on record. Managed IT Support Services are the primary driver. The others are cyber Essentials Certification Services and laptop Refurbishment and Donation.
Does Priority IT Solutions have an API?
No public API is recorded for Priority IT Solutions.