211 Palm Beach and Treasure Coast

What 211 Palm Beach and Treasure Coast does

211 Palm Beach and Treasure Coast is a 501(c)(3) nonprofit organization that operates a community crisis helpline and information-and-referral platform across five Florida counties: Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie. Founded in 1971 by Dr. Robert K. Alsofrom as a crisis hotline, the organization provides free, confidential 24/7 access via phone (dial 2-1-1), text (ZIP code to 898211), and online chat, with multilingual support including Spanish and Haitian Creole. It serves as the regional frontline responder for the national 988 Suicide & Crisis Lifeline, routing callers to more than 1,600 local agency providers that deliver food assistance, mental health care, elder support, special needs services, and veterans programs.

The organization's product portfolio centers on the 211 Helpline and is supplemented by Help Me Grow (free developmental screenings for children aged 1 month to 8 years), the ASIST Workshop (a two-day evidence-based suicide intervention skills training), and an Online Resource Directory at 211pbtc.myresourcedirectory.com. Underlying technology consists of standard multi-channel contact center infrastructure, an online resource database, and partnership-driven coordination with local emergency management agencies for hurricane and disaster response. There is no proprietary technology platform described beyond the standard 211 system and resource directory.

Revenue is generated entirely through donations, charitable contributions, government grants, and federal appropriations rather than service fees, since all services are free to end users. Major funding streams include individual donations, a multi-year capital campaign to fund a new $6 million hurricane-rated facility (with $1 million in federal funding secured by Congresswoman Lois Frankel and a $150,000 donation from Cathy Hershcopf), peer-sports fundraiser grants such as $80,000 from the 14th Annual Great Charity Challenge, and recurring grants from the Children's Services Councils of Palm Beach and St. Lucie Counties. The organization is governed by a Board of Directors chaired by Ken Kettner; Ty Barnes serves as CEO and President following the June 2025 transition from Sharon L'Herrou.

Name

211 Palm Beach and Treasure Coast

Legal name

211 Palm Beach and Treasure Coast

Website

https://211palmbeach.org

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

11–50 employees

Short description

211 Palm Beach and Treasure Coast is a 501(c)(3) nonprofit operating the 2-1-1 crisis helpline and 988 Suicide & Crisis Lifeline across five Florida counties, connecting residents to over 1,600 local agencies for mental health, food, elder, and disaster support services 24/7.

Ownership category

akta.pro rank

Product category

Crisis Intervention and Community Helpline Services

NAICS

Individual and Family Services (6241), Community Food and Housing, and Emergency and Other Relief Services (6242), Emergency and Other Relief Services (62423), Other Individual and Family Services (624190), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGAEAH), Mental Health & Crisis Support Services (BPAGACAD), Financial Assistance & Benefits Navigation Services (BPAGAEAK), Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Crisis intervention services
• Suicide prevention helpline
• Social services referrals
• Community resource directory
• Information and referral

Headquarters

HQ city

Lantana

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Donations and Charitable Contributions: 211 Palm Beach and Treasure Coast is a not-for-profit, tax-exempt organization under section 501(c)(3) of the Internal Revenue Code. Donations are tax-deductible to the extent allowed by law. Federal tax identification number is 23-7153017.
2. Capital Campaign Funding: The organization is conducting a capital campaign to fund construction of a new 12,000-square-foot hurricane-rated facility. A $150,000 donation was received from supporter Cathy Hershcopf to support the capital campaign. Total construction cost projected at $6 million.
3. Federal and Government Grants: Congresswoman Lois Frankel secured $1 million in federal funding for the organization's new facility project.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

211 Palm Beach and Treasure Coast operates a 24/7 community helpline and crisis intervention service accessible by dialing 2-1-1, texting a ZIP code to 898211, or via online chat. The organization provides suicide prevention, crisis intervention, information, assessment, and referral services, connecting callers to a network of more than 1,600 local agency providers offering food assistance, mental health care, elder support, special needs services, and veterans programs across Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie counties. It also serves as the regional frontline responder for the national 988 Suicide & Crisis Lifeline.

Product overview

211 Palm Beach and Treasure Coast operates as a unified crisis helpline and social services referral platform. The core offering is the 211 Helpline, a 24/7 crisis intervention service that also serves as the regional frontline responder for the national 988 Suicide & Crisis Lifeline. Supporting the helpline are the Help Me Grow program (developmental screenings for children), the ASIST Workshop (suicide intervention training), and an Online Resource Directory. These services connect callers to over 1,600 local agency providers offering food assistance, mental health care, elder support, special needs services, and veterans programs.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Connected to over 1,600 local agency providers
• +1 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Help Me Grow National ProgramcoreStrategic or Co-development Partner · 1 April 2015Help Me Grow (HMG) was launched in April 2015 as part of a national program designed to identify children at-risk for developmental, behavioral, or social challenges. The program supports families' questions and concerns while providing access to resources and supports.
• 988 Suicide & Crisis LifelinecoreStrategic or Co-development Partner211 Palm Beach and Treasure Coast serves as the region's frontline responder for the national 988 Suicide & Crisis Lifeline, providing direct support for those experiencing suicidal thoughts, mental health challenges, or emotional distress.
• Florida Early LearningminorStrategic or Co-development PartnerPartner organization for Help Me Grow program providing early childhood resources.
• Local Emergency Management AgenciescoreStrategic or Co-development Partner211 works closely with local emergency management agencies, government partners, and community organizations to provide timely, accurate information during hurricane season and disaster events including shelters, food distribution, utility updates, and recovery services.
• Palm Beach County Emergency ManagementcoreStrategic or Co-development PartnerPartner for hurricane preparedness information and disaster response coordination. Hurricane Preparedness Guide available through Palm Beach County Emergency Management.

Scale indicators9 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• 211 LA County: Regional 211 serving Los Angeles County. Same national 211 network with comparable crisis hotline, information & referral services, and disaster response functions at meaningfully larger population scale.
• Heart of Florida United Way (211): Operates the 211 helpline across Central Florida through a comparable United Way-affiliated structure. Same service model (crisis hotline + community resource referrals) across a multi-county Florida region.
• 211 Broward: Regional 211 helpline serving Broward County, Florida. Operates the same national 211 model of 24/7 crisis intervention, social services referrals, and connection to local agencies — making it the closest geographic and operational peer.
• 211 San Diego: Regional 211 serving San Diego County with crisis intervention, social services navigation, and disaster response coordination. Operates the same 211 model with a large agency-partner network and 24/7 multilingual coverage.

Emerging players

• Crisis Text Line: National crisis-intervention service delivered via text messaging. Serves overlapping populations (youth, individuals in emotional distress) via a different channel, representing both a complementary resource and a competitive alternative for crisis triage.
• The Trevor Project: National crisis intervention and suicide prevention service focused on LGBTQ+ youth. Overlaps with 211's youth and suicide-prevention segments but operates with specialized populations via phone, text, and chat.

Others

• Palm Beach County Food Bank: Local nonprofit providing food assistance in the same service region; one of the 1,600+ agencies in 211's referral network. Represents ecosystem adjacency and shared donor community rather than direct competition.
• Jewish Federation of Palm Beach County: Local community-services organization in the same region offering complementary social support programs and sharing the regional philanthropic base. Adjacent rather than competitive, but serves as a relevant local ecosystem comparator.

Broad incumbents

• United Way Palm Beach County: Local United Way chapter serving the same Palm Beach County geography with broader social-services funding, convening, and program delivery. Overlapping donor base, board members, and partner network with 211.
• 988 Suicide & Crisis Lifeline: National crisis lifeline program of which 211 Palm Beach and Treasure Coast is a designated regional frontline responder. Operates at national scale across the same crisis-intervention category with broader geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCL54dd2GGxZOIzxisaMfChQ
• Facebookfacebook.com/211palmbeachtreasurecoast
• LinkedInlinkedin.com/company/211-palm-beach-treasure-coast
• Instagraminstagram.com/211_helpline
• Xx.com/211_helpline

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 211 Palm Beach and Treasure Coast