IMQ

What IMQ does

IMQ (legal entity: IGUALATORIO MÉDICO QUIRÚRGICO, S.A. DE SEGUROS Y REASEGUROS) is a privately held mutual-style health insurance company headquartered in Bilbao, Spain, with a stated history dating to 1943. It operates as the leading private health insurer in the Basque Country (Euskadi), generating revenue primarily through recurring monthly health insurance premiums across eight product tiers — IMQ Activa (basic), Azul (hospitalization), Oro (comprehensive), Oro Plus (premium), Kirola (sports), Autónomos (self-employed), Vital +60 (seniors), and Mutualidades (MUFACE/ISFAS/MUGEJU public servants) — plus a broad suite of supplementary products (dental, funeral, travel, ski, accident, dependency, daily allowance, maternity, income protection, international coverage). Distribution combines direct phone sales through toll-free 900 numbers, online contracting via contratacion.imq.es, a regional office and agency network across Bizkaia, Gipuzkoa, and Álava, and dedicated corporate sales under IMQ Empresas.

The company's core technical and operational differentiator is its vertically integrated care-delivery infrastructure: IMQ owns and operates IMQ Zorrotzaurre Clinic (a flagship private hospital in Bilbao with all medical-surgical specialties, 24-hour emergency services, Da Vinci robotic surgery, and an ongoing €30M+ expansion), a network of regional medical centers and dental clinics, rehabilitation centers, and the IMQ Igurco portfolio of senior residences and day centers. Digital services are delivered through the IMQ App (medical chat within 5 minutes, video consultation, digital physiotherapy, appointment booking, digital insurance card, health tracking) and the Oficina Online customer portal, both supported by the INFO33+ unified electronic health record system. Marketing technology stacks include HubSpot and Intercom; WhatsApp is used for appointment booking at owned centers.

IMQ generates revenue across three streams: subscription/recurring premiums (the dominant line across health, dental, and ancillary insurance products), professional-service fees from owned medical centers and clinics (including Clínica Vicente San Sebastián, Consultorios Médicos IMQ Bizkaia, Teknia Gestión, and IMQ Prevención), and senior care services through IMQ Igurco. Customer concentration is intentionally diversified: individuals and families form the primary segment, augmented by self-employed professionals, corporate groups via IMQ Empresas, public mutualists via three state mutual-fund concerts, athletes via IMQ Kirola, and seniors via Vital +60 and Igurco residences. Coverage beyond the Basque Country is achieved through reciprocal and partnership agreements with Adeslas, IMQ Asturias, and IMQ Navarra (51,000+ medical professionals, 1,400+ centers nationwide), with international reach through named reference hospitals including Teknon, Cemtro, Ruber Internacional, M.D. Anderson, and Dexeus Institute.

Name

IMQ

Legal name

IGUALATORIO MÉDICO QUIRÚRGICO, S.A. DE SEGUROS Y REASEGUROS

Website

https://imq.es

Company type

Private

Founded year

1943

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

IMQ is a privately held Spanish health insurer headquartered in Bilbao, offering multi-tier health, dental, and ancillary insurance plus its own hospital, medical centers, and senior residences across the Basque Country, with nationwide coverage via Adeslas.

Ownership category

akta.pro rank

Product category

Private Health Insurance

NAICS

Insurance Agencies and Brokerages (524210), Ambulatory Health Care Services (621), Health Care and Social Assistance (62)

SIC

Accident & Health Insurance (6321), Hospital & Medical Service Plans (6324), Services-Hospitals (8060), Services-Nursing & Personal Care Facilities (8050), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Individual Supplemental Health (Hospital Indemnity, Critical Illness, Accident) (FSAIAEAD)

akta.pro secondary industries

Individual/Retail Critical Illness & Hospital Indemnity (FSAIAKAE), Ambulatory Oncology Centers (Outpatient Chemo/Radiation) (HLAFABAI)

Keywords

• Private health insurance
• Dental insurance plans
• Senior care services
• Corporate health coverage
• Medical clinic services

Headquarters

HQ city

Bilbao

HQ country

Spain

HQ region

Europe

Offices51 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Health Insurance Premiums: IMQ generates revenue primarily through recurring health insurance premiums paid by individual, family, self-employed, and corporate clients. The company offers multiple health insurance tiers (Activa, Azul, Oro, Oro Plus, Kirola, Autónomos, Vital +60) with varying coverage levels and pricing.
2. Dental Insurance: Separate dental insurance product (IMQ Dental) providing dental coverage with network of dental clinics.
3. Other Insurance Products: Additional insurance products including funeral/death (IMQ Decesos), travel insurance (IMQ Viaje), skiing accident (IMQ Esquí), accident insurance (IMQ Accidentes), dependency (IMQ Dependencia), daily allowance (IMQ Baja Diaria), Acunsa, income (IMQ Renta), international centers, and mutuality plans for public officials.
4. Healthcare Services: Revenue from healthcare services provided through their own medical centers and clinics including the IMQ Zorrotzaurre Clinic, rehabilitation centers, and dental clinics.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels9 records

Core offering

IMQ is a private health insurance provider founded in 1943 and headquartered in Bilbao, Basque Country (Spain), offering health insurance policies for individuals, families, self-employed professionals, and corporations, complemented by dental insurance, senior care residences, and home care services. The company operates its own network of medical centers, clinics, and hospitals, supported by more than 1,800 professionals and an integrated digital health platform (mobile app and 24/7 medical telephone assistance).

Product overview

IMQ is a Spanish health insurance company (IGUALATORIO MÉDICO QUIRÚRGICO, S.A. DE SEGUROS Y REASEGUROS) based in Bilbao, Basque Country, offering a comprehensive portfolio of insurance products and health services. The core product line includes multiple health insurance tiers: IMQ Activa (essential), IMQ Azul (mid-range with hospitalization), IMQ Oro (comprehensive), IMQ Oro Plus (premium enhanced), IMQ Kirola (for athletes), IMQ Autónomos (for self-employed), IMQ Vital +60 (for seniors over 60), and IMQ Mutualidades (for civil servants). Supplementary insurance products include dental, funeral expenses (Decesos), travel, ski, accidents, dependency, daily allowance, maternity (Acunsa), income protection (Renta), and international coverage. Digital services are delivered through the IMQ App (providing medical chat, video consultation, digital physiotherapy, and health tracking) and the Oficina Online portal. The company operates physical infrastructure including IMQ Zorrotzaurre Clinic (undergoing €30M expansion), a network of medical centers, dental clinics, and IMQ Igurco elderly care residences. Additional services include robotic surgery (Da Vinci), occupational health (IMQ Prevención), the IMQ BienStar wellness platform, and online testament services.

Differentiator

Problem solved

Functional benefit

Brands

• IMQ Activa: Essential health insurance with basic medical attention
• IMQ Azul
• IMQ Oro
• IMQ Oro Plus
• IMQ Kirola
• IMQ Autónomos
• IMQ Vital +60
• IMQ Dental
• IMQ Decesos
• IMQ Viaje
• IMQ Esquí
• IMQ Accidentes
• IMQ Dependencia
• IMQ Baja Diaria
• IMQ Acunsa
• IMQ Renta
• IMQ Centros Internacionales
• IMQ Empresas
• IMQ Mutualidades
• IMQ Prevención
• IMQ Igurco
• IMQ BienStar
• IMQ Colón
• IMQ Barakaldo
• IMQ Zorrotzaurre
• IMQ Amárica
• IMQ Abendaño
• IMQ Algorta
• IMQ Zurriola

Products and services

• IMQ Individual Health Insurance (IMQ Particular) Health insurance policy designed for individual consumers, providing access to IMQ's network of medical centers, specialists, and hospitals in the Basque Country. Includes copay or no-copay options and digital tools.
• IMQ Family Health Insurance (IMQ Familiar) Health insurance for families, covering spouses, partners, and dependent children, with shared access to IMQ's medical network, including pediatric and gynecology services.
• IMQ Self-Employed Health Insurance (IMQ Autónomos) Health insurance for self-employed professionals offering tax advantages and customized coverage adapted to the work and personal needs of freelance workers.
• IMQ Corporate Health Insurance (IMQ Empresas) Health insurance designed for businesses to offer as an employee benefit, providing group medical coverage, occupational risk management, and corporate wellness programs.
• IMQ Mutual Insurance (IMQ Mutualidades) Health insurance specifically designed for members of public mutual societies, civil servants, and professionals integrated with national and regional mutual systems.
• IMQ Athlete Health Insurance (IMQ Deportistas) Health insurance with sport medicine coverage, tailored to the medical needs of athletes, including sports-related injuries and preventive check-ups.
• IMQ Dental (IMQ Dental) Dental insurance offering preventive and restorative dental care through IMQ's dental clinics, with different coverage tiers (IMQ Dental and IMQ Dental Plus).
• Senior Care Residences (Residencias para Mayores) Assisted living and long-term care residences for elderly residents, offering accommodation, medical supervision, and personalized care services.
• Senior Day Center (Centro de Día) Daytime care services for elderly people, providing activities, meals, medical attention, and social support during daytime hours while caregivers are at work.
• Home Care Service (Atención en Domicilio) Home-based medical and personal care services delivered to seniors and dependents who require support while remaining in their homes, including medical and personal care at home.
• Medical Services Network (Red de Centros y Servicios) Network of IMQ-owned medical centers, clinics, and hospitals offering general medicine, specialties, diagnostic tests, and emergency services to policyholders and walk-in patients.

Quantifiable outcome

• Digital health services (chat, video consultation) available 24/7 through IMQ App at no extra cost
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• AdeslascoreChannel Partner/ Reseller/ DistributorIMQ partners with Adeslas to provide their insured members access to Adeslas' nationwide network of medical centers and professionals when outside of Basque Country. IMQ clients can use Adeslas facilities for consultations and medical tests with their IMQ insurance card.
• IMQ AsturiascoreOthersIMQ Asturias is a related company within the IMQ Group network providing services to IMQ insured members when they are in Asturias region. They share the medical guide and coordinate care for displaced members.
• IMQ NavarracoreOthersIMQ Navarra is a related company within the IMQ Group network providing services to IMQ insured members when they are in Navarra region. They share the medical guide and coordinate care for displaced members.
• Teknon Medical CenterminorChannel Partner/ Reseller/ DistributorReferenced hospital for international medical services available to IMQ clients outside of Basque Country, providing access to specialized medical care at renowned facilities.
• Cemtro ClinicminorChannel Partner/ Reseller/ DistributorReferenced hospital for international medical services available to IMQ clients outside of Basque Country, providing access to specialized medical care at renowned facilities.
• Ruber Internacional HospitalminorChannel Partner/ Reseller/ DistributorReferenced hospital for international medical services available to IMQ clients outside of Basque Country, providing access to specialized medical care at renowned facilities.
• M.D. Anderson Cancer CenterminorChannel Partner/ Reseller/ DistributorReferenced hospital for international medical services available to IMQ clients outside of Basque Country, providing access to specialized oncology care at renowned international facilities.
• Dexeus InstituteminorChannel Partner/ Reseller/ DistributorReferenced hospital for international medical services available to IMQ clients outside of Basque Country, providing access to specialized women's health and reproductive medicine at renowned facilities.
• MUFACE (Mutualidad General de Funcionarios Civiles del Estado)coreChannel Partner/ Reseller/ DistributorIMQ has a concert agreement with MUFACE to provide health insurance coverage to civil servant mutualists and their beneficiaries through the mutual concert system for public officials.
• ISFAS (Instituto Social de las Fuerzas Armadas)coreChannel Partner/ Reseller/ DistributorIMQ has a concert agreement with ISFAS to provide health insurance coverage to armed forces mutualists and their beneficiaries through the mutual concert system for military personnel.
• MUGEJU (Mutualidad General Judicial)coreChannel Partner/ Reseller/ DistributorIMQ has a concert agreement with MUGEJU to provide health insurance coverage to judicial mutualists and their beneficiaries through the mutual concert system for judicial personnel.

Scale indicators7 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Mapfre: Spain's largest insurance group offering health, auto, life, and other lines; competes broadly in Spanish health insurance with greater scale and geographic reach than IMQ, but health is one segment among many rather than a specialty focus.
• Mutua Madrileña: Major Spanish mutual insurer with health, auto, and life lines; similar mutual structure to IMQ but operates at national scale and offers health insurance that competes directly with IMQ's product portfolio.

Regional players

• Vithas: Spanish private hospital group with multiple centers and growing insurance partnerships; comparable to IMQ's owned clinic network and competing for the same insured patients in overlapping regions.
• Quirónsalud: Largest private hospital group in Spain and part of Fresenius-Helios; comparable to IMQ's owned hospital infrastructure (Zorrotzaurre) and serves overlapping patient populations, though operates more as a provider than insurer.
• IMQ Navarra: Related insurance company within the IMQ Group network serving Navarra; operates as a regional peer with shared medical guide and mutual coordination for displaced IMQ insureds.

Direct peers

• Sanitas Mayores (DomusVi): Large operator of senior residences and day centers in Spain; directly comparable to IMQ Igurco's senior care vertical and competes for the same elderly demographic that drives IMQ's Vital +60 product.
• Adeslas (SegurCaixa Adeslas): Spain's largest private health insurer and a direct competitor to IMQ nationally; also one of IMQ's most important network partners (Adeslas provides IMQ insureds access to centers outside the Basque Country), making it both peer and channel partner.
• Asisa: Spanish private health insurer with significant regional cooperative roots (notably in Andalusia and Murcia) operating own hospital network; structurally similar to IMQ as a regional cooperative-style insurer with owned provider infrastructure.
• Sanitas: Major Spanish private health insurer (Bupa-owned) operating own hospitals and clinics with comprehensive health insurance products; closely comparable to IMQ as an integrated insurer-provider offering multiple tiers and digital services.
• DKV (DKV Seguros): Spanish private health insurer offering individual, family, and corporate health plans with own provider network; competes directly with IMQ in health insurance products and digital health services like 'Quiero cuidarme Más'.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/ImqEuskadi
• LinkedInlinkedin.com/company/igualatorio-medico-quir-rgico

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IMQ