ClockWork

What ClockWork does

ClockWork, a software product owned and operated by TechnoPro Computer Solutions Inc. since 2002, provides a unified student services management platform to North American colleges and universities, with a heavy emphasis on accessibility and disability support services. The platform serves five primary departments: Accessibility/Disability Support Services, Counseling Services, Academic Advising, Veterans Resource Centres, and other student service functions (international student services, EOPS, career services). Its core offering includes accommodation letter generation via mail merge, test and exam booking with accommodations, alternative format textbook/media conversion, student intake, appointment scheduling, case note management, and a comprehensive reporting module with cross-referencing and batch email capabilities. The product is delivered through a 20+ module portfolio (Online Appointment Booking, Online Accommodation Letters, Online Intake, Online Test Booking, Online Note Taking, Online Self-Registration, Online Survey, Online Tutoring, Online Workshop Booking, Online Forms, Online Student Files, Service Providers, Inventory/Equipment Loans, Alternate Format, MFA, and Online Intake Queue), with the ClockWork Admin Tool providing drag-and-drop form customization accessible to non-IT departmental staff.

The technical architecture supports both on-premise and hosted (Microsoft Azure, SOC 2 compliant) deployments, with two-way calendar synchronization to Outlook 365, Exchange, and Google Calendar; one-way nightly data synchronization from major Student Information Systems (Ellucian Banner, Ellucian Colleague, Oracle PeopleSoft, or custom CSV/web services); and SSO through LDAP, Shibboleth, CAS, ADFS, Azure AD, and Active Directory. Accessibility compliance is a deliberate design pillar, with WCAG AA and Section 508 conformance plus available VPAT and HECVAT documentation. The company maintains offices in Mississauga, Ontario (Canadian headquarters) and Sunrise, Florida (US operations), with no external institutional investment or private equity backing disclosed; it operates as a privately held Canadian corporation through its US subsidiary.

The business model is enterprise SaaS with annual subscriptions for both hosted and on-premise tiers, multi-year contract discounts available, and incremental revenue from paid add-on modules, professional services (implementation, data migration, training), and a dedicated channel partnership (VA-Works) for the Veterans Resource Centres vertical. Pricing is quote-based and not publicly disclosed. Go-to-market is sales-led with direct enterprise field sales targeting student services departments, supplemented by content marketing (blog, newsletter, case studies), a client community forum, and organic social presence. The company reports being trusted by more than 3,123 student service professionals globally, with named customers including Northern Arizona University, Santa Barbara City College, University of South Florida, Foothill College, University of Richmond, and Cypress College. There is no evidence of funding rounds, acquisitions, or external venture or private equity capital in the source materials.

Name

ClockWork

Legal name

TechnoPro Computer Solutions Inc.

Website

https://clockworks.ca

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

ClockWork, a TechnoPro Computer Solutions product, provides student services management software to North American colleges and universities, specializing in accessibility/disability support, counseling, academic advising, and veterans services via hosted and on-premise deployments with SOC 2 compliance and WCAG AA accessibility.

Ownership category

akta.pro rank

Product category

Higher Education Student Services Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYEDAFAEAF

Attendance, Scheduling, Timetabling & Calendar Management

Education/Education Technology (EdTech) & Digital Learning/Student Information Systems (SIS), School ERP & Administration Software

Keywords

• Student services software
• Accessibility compliance software
• Higher education SaaS
• Disability support systems
• Appointment scheduling software

Headquarters

HQ city

Sunrise

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Subscription (Hosted): Annual subscription fees for hosted (cloud-based) ClockWork deployment, providing access to all modules, updates, security, and Microsoft Azure infrastructure management.
2. Software Subscription (On-Premise): Annual subscription fees for on-premise deployment with software licenses, updates, and support services. Organizations maintain their own servers and infrastructure.
3. Professional Services: Implementation services including data migration, system configuration, integration setup, training, and go-live support provided by ClockWork specialists.
4. Optional Add-on Modules: Additional paid modules such as Online Student Files may be available for purchase if not already included in subscription tier.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels9 records

Core offering

ClockWork provides a web-based student services management platform for higher education institutions, automating workflows for disability/accessibility support services, counseling, academic advising, and veterans resource centers. The platform is offered as both a hosted (Azure SaaS) and on-premise deployment, including a staff desktop application and an online student-facing portal for appointment booking, intake forms, accommodation letter generation, alternate format media, test/exam booking, and accommodation management. It is sold via annual subscriptions with implementation/migration professional services.

Product overview

ClockWork is a unified enterprise software platform for student services departments in higher education institutions, operating as a core platform with modular add-on components. The core ClockWork platform (available as both desktop client and hosted web application) provides student data management, appointment scheduling, accommodation processing, and reporting. The platform is extended through modules including the ClockWork Admin Tool (for customization, permissions, and mail merge), ClockWork Reports, ClockWork Scheduler, ClockWork Data Sync (integration with Banner, PeopleSoft, Colleague), ClockWork Web Authentication (LDAP, Shibboleth, CAS, ADFS, Azure AD), and the ClockWork Server Hosting Security on Azure (hosted deployment). Online student-facing modules — Online Appointment Booking, Online Intake, Online Accommodation Letters, Online Note Taking, Online Test Booking, Online Self-Registration, Online Alternate Format, Online Tutoring, Online Workshop Booking, Online Survey, Online Forms, Online Student Files — are accessed through the ClockWork Web Application portal. Additional add-on modules cover Inventory/Equipment Loans, Service Providers management, MFA, and Virtual Meetings (Zoom integration). Both on-premises and hosted deployment options are supported, with free migration between them.

Differentiator

Problem solved

Functional benefit

Products and services

• ClockWork Student Services Platform (Core Platform) Core desktop and web application platform for student services departments at colleges and universities. Provides workflow automation for disability/accessibility support, counseling, academic advising, veterans services, and other student service departments, with appointment scheduling, student data management, accommodation letter generation, test/exam booking, and online student portals. Sold as an annual subscription.
• ClockWork Hosted Deployment on Microsoft Azure Cloud-hosted deployment option for the ClockWork platform powered by Microsoft Azure infrastructure. Provides SOC 2 compliance, robust encryption, multi-factor authentication, continuous monitoring, high availability, and seamless scalability. Sold as an annual subscription.
• ClockWork Professional Services (Implementation, Data Migration, Training) Professional services including data migration from legacy systems, system configuration, integration setup, training, and go-live support provided by ClockWork specialists. Engaged as part of the multi-phase implementation process.
• Online Appointment Booking Module Online module allowing students to book appointments with counselors, advisors, and other student service staff through a web portal, with staff-controlled availability and rules for appointment limits, no-show patterns, cancellation cutoffs, and confirmation/reminder emails.
• Online Intake Module Online intake form module enabling new students to register with a department remotely using their school login credentials, with customizable forms, confirmation email functionality, and multi-department intake queue configurations.
• Online Accommodation Letters Module Module for generating and delivering accommodation letters online to students and instructors, with customizable mail merge templates, email delivery, and student/instructor self-service access.
• Online Test Booking Module Online test and exam booking module allowing students to schedule exam accommodations through a web portal, including an instructor-facing interface for class test definitions, test dates, accommodations, and cutoff date controls.
• Online Alternate Format / Alt-Format Media Module Module for managing creation and delivery of accessible media content (textbooks, course materials) for students with disabilities, including a media library, proof of purchase tracking, reusable media content, and student-facing file access.
• Online Student Files Module Module allowing students to upload supporting documentation (medical or general) and download documents provided by the department, with a staff queue to track documentation received or pending. Available as a paid add-on.
• Online Self-Registration / Accommodation Request Module Self-service online module enabling students to request accommodations and register with student services departments using existing institutional login credentials.
• Online Forms Module Module enabling departments to convert any paper form into a web form for students to submit remotely, built using the ClockWork form editor and configurable for one-time or recurring submissions, with completed forms appearing in a staff queue.
• Online Note Taking Module Online module enabling peer note-takers to submit notes for courses taken by students with accommodations, with student download access and staff tools to manage note-taker assignments and track course deadlines.
• Online Tutoring Module Online tutoring module allowing students to request and access tutoring services through the ClockWork portal, integrated with the student services workflow.
• Online Workshop Booking Module Online workshop booking module enabling students to register for workshops and events managed by student services departments, including event creation, attendee limits, and online registration.
• Online Survey Module Online survey module allowing student services departments to create and distribute surveys to students, with built-in reporting to analyze survey responses.

Quantifiable outcome

• Seamless transition from on-premise to hosted with no operational disruption - system offline only briefly during winter break
• +1 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature15 records

Partnerships

Two partnerships are on record, tiered core.

• VA-WorkscoreChannel Partner/ Reseller/ DistributorVA-Works is a channel partner that resells and promotes ClockWork to Veterans Resource Centres at colleges and universities. The partnership includes co-marketing on the ClockWork website and a dedicated VA-Works section. Charlene Bartlett serves as National Account Manager for VA-Works.
• Microsoft AzurecoreTechnology or IntegrationClockWork's hosted solution is powered by Microsoft Azure cloud infrastructure, providing SOC 2 compliant data hosting, robust encryption, multi-factor authentication, and continuous monitoring. Azure's global data centers ensure high availability and scalability for ClockWork customers.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Emerging players

• Maxient: Maxient provides student conduct, behavioral intervention, and academic integrity software to higher education. It overlaps with ClockWork in the broader student services workflow and competes for the same institutional student-affairs budget pool.
• CollegeNET: CollegeNET provides advising, scheduling, and applicant management software for higher education. It competes with several of ClockWork's student-services modules including advising appointments and registration workflows.
• StarRez: StarRez is a leading housing, residence life, and student conduct platform in higher education. It is adjacent rather than directly overlapping, but competes with ClockWork for student-affairs department budget and could expand into broader student services workflows.
• AdAstra Information Systems: AdAstra specializes in class scheduling, space utilization, and timetabling for colleges and universities. It overlaps with ClockWork's Scheduler and Calendar Sync modules for academic advising and student-services scheduling use cases.

Direct peers

• AIM (Accessible Information Management): AIM is a direct competitor focused on disability/accessibility services management and accommodation letter workflows in higher education, addressing a nearly identical buyer persona to ClockWork's accessibility/disability support segment.
• Symplicity (Anthology): Symplicity is the closest direct peer, offering accommodations/disability, counseling, and conduct management for higher education. It is now part of Anthology (Blackbaud) and overlaps heavily with ClockWork's accessibility services module and broader student services portfolio.

Broad incumbents

• Ellucian: Ellucian is the dominant higher education SIS vendor (Banner, Colleague, PowerCampus) and a core data-source partner to ClockWork via the Data Sync module. As a broad incumbent, it is the most likely platform consolidator in any institutional modernization RFP.
• Workday Student: Workday Student is a broad SIS/ERP incumbent in higher education. Although not a specialist in accommodations or counseling, it competes for the same institutional budget and is increasingly bundling student-services features that could displace best-of-breed tools like ClockWork.
• Anthology: Anthology (formerly Campus Management, now part of Blackbaud) offers a broad higher-ed software portfolio including student success, retention, and accessibility modules. Its acquisition of Symplicity makes it the most directly overlapping incumbent to ClockWork across accessibility and student services.
• Starfish (Hobsons): Starfish by Hobsons (now part of PowerSchool / Anthology Dayforce ecosystem) provides student success, advising, and early-alert tools. It is adjacent but competes with ClockWork's academic advising and counseling segments for the same institutional buyer and budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/clockworknews
• Facebookfacebook.com/Clockwork-828177107317736
• LinkedInlinkedin.com/company/technopro-computer-solutions-inc

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ClockWork