Consulting Research Services
CRS Studio is a Singapore-based Salesforce consulting partner founded in 2014 that serves SMEs and non-profits with CRM implementation, Tableau analytics, MuleSoft integrations, and AI solutions, including NCSS pre-approved packages for social service agencies.
- Company typePrivate
- Founded2014
- HeadquartersWashington, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Consulting Research Services does
Consulting Research Services, doing business as CRS Studio, is a Singapore-based Salesforce consulting partner founded in 2014 by former Salesforce professionals. The firm operates from 11 Beach Road, Singapore, and is privately held with a headcount of 1-10 employees. It serves two primary segments: SMEs in Singapore seeking a practical CRM foundation, and non-profits and social service agencies requiring donor, volunteer, and case management solutions aligned with Singapore's regulatory landscape.
The company's core technology is the Salesforce ecosystem. It offers Salesforce CRM, Service Cloud, Marketing Cloud, Experience Cloud, and Tableau analytics implementations, alongside MuleSoft-driven integrations and AI solutions built on Salesforce Agentforce. On top of this platform, CRS has built four proprietary products: CRS Loyalty (a loyalty management system), Volunteer Management System (VMS), Donation Management System (DMS) with IRAS-compliant receipting, and an Active Aging Wellness Management System. It also offers ChatGPT-based AI solutions that work outside the Salesforce environment, covering website and WhatsApp customer service, lead generation, appointment scheduling, and marketing automation. The firm holds certifications including Salesforce Partner since 2014, SG Cyber Safe Cyber Essentials, and NCSS TSS pre-approved solution provider status.
CRS generates revenue through three streams: professional services for Salesforce implementation and customisation, one-time fixed-price packages (SME Quick Start from S$5,500 and NCSS-enabled non-profit packages), and recurring subscriptions for its proprietary products and AI solutions. Distribution is direct and inside-sales led, with free consultation as the primary conversion mechanism. Named customers include Metta Welfare Society, Xendit, Sonak Group, Children's Cancer Foundation, and Trans Family Services. No funding rounds, acquisitions, or institutional investors are disclosed, and the firm has no disclosed public revenue figure.
Consulting Research Services firmographics
Firmographics- Name
- Consulting Research Services
- Legal name
- Consulting Research Services Studio
- Website
- https://consulting-research.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- CRS Studio is a Singapore-based Salesforce consulting partner founded in 2014 that serves SMEs and non-profits with CRM implementation, Tableau analytics, MuleSoft integrations, and AI solutions, including NCSS pre-approved packages for social service agencies.
- Ownership category
- akta.pro rank
Consulting Research Services industry classification
Industry- Product category
- Salesforce Consulting and CRM Implementation Services
- NAICS
- Management Consulting Services (54161), Software Publishers (513210), Marketing Consulting Services (541613)
- SIC
- Services-Management Consulting Services (8742), Services-Prepackaged Software (7372)
- akta.pro primary industry
- CRM Strategy & Consulting (BPAFAFAA)
- akta.pro secondary industries
- CRM Managed Services & Support (BPAEAGAD), ERP, CRM & Enterprise Applications Consulting (BPAHAEAI), Marketing Automation & Campaign Management CRM (HDAEAFAB)
Keywords
Where Consulting Research Services is headquartered
LocationHeadquarters
- HQ city
- Washington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Consulting Research Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Others
Revenue model
- Salesforce Implementation & Customisation Services: Professional services revenue from implementing, customising, and scaling Salesforce CRM, automation, AI, Tableau analytics, and MuleSoft integrations for SMEs and Non-Profits.
- Pre-Packaged Solution Packages: Pre-packaged SME Quick Start solutions starting from S$5,500 and NCSS pre-approved solution packages for non-profits with government funding access up to $80K.
- Product Subscriptions (VMS, DMS, CRS Loyalty, AI Solutions): Ongoing subscription revenue from proprietary product solutions including Volunteer Management System, Donation Management System, CRS Loyalty, and AI solutions deployed on Salesforce or standalone.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | SME Quick Start — Pre-packaged Salesforce setup for SMEs |
| Hybrid | Annual | NCSS Pre-Approved Non-Profit Packages — Donor, Volunteer, and Integrated Management |
| Other | Multi-year contract | Enterprise / Custom Salesforce Solutions |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Consulting Research Services product offering
Product offeringCore offering
Consulting Research Services (CRS Studio) is a certified Salesforce Partner in Singapore that implements, customises, and scales Salesforce CRM, Service Cloud, Marketing Cloud, Experience Cloud, Tableau analytics, and MuleSoft integrations for SMEs and Non-Profits. The firm also develops proprietary solutions including Volunteer Management System, Donation Management System, CRS Loyalty, Active Aging Wellness Management System, and AI solutions (Agentforce and ChatGPT) tailored to Singapore's PDPA, IRAS, and NCSS regulatory landscape.
Product overview
CRS Studio is a Salesforce Partner offering a portfolio of solutions built on the Salesforce platform for SMEs and Non-Profits in Singapore. The core offerings include AI Solutions (encompassing Agentforce for Salesforce users and ChatGPT for any business system), CRS Loyalty for loyalty management, and NCSS pre-approved systems including the Volunteer Management System (VMS), Donation Management System (DMS), and Active Aging Wellness Management System. Services include Salesforce Quick Start for rapid SME deployment, Tableau Implementation for analytics, MuleSoft Implementation for system integrations, and specialized services for Non-Profits and Social Service Agencies. The solutions span CRM setup, workflow automation, AI-powered experiences, analytics, and system integration, with pre-approved packages qualifying for up to $80K in NCSS funding.
Differentiator
Problem solved
Functional benefit
Brands
- CRS Loyalty: Salesforce-based loyalty management solution
- Volunteer Management System (VMS)
- Donation Management System (DMS)
- Active Aging Wellness Management System
Products and services
- AI Solutions (Agentforce and ChatGPT) A portfolio of AI solutions including Agentforce implementations for Salesforce users covering customer service automation, volunteer and case management, donation tracking, and senior health monitoring; and ChatGPT-based AI solutions for any business system covering website/WhatsApp customer service, lead generation, appointment scheduling, and marketing automation. Targeted at organisations seeking AI-powered automation within or outside of Salesforce.
- Volunteer Management System (VMS) NCSS pre-approved volunteer management solution for non-profits and social service agencies, built on Salesforce and available either as CRS Salesforce Volunteer with Salesforce Experience Cloud or paired with the CRS Volunteer Portal.
- Donation Management System (DMS) NCSS pre-approved donor and fundraising management system for non-profits with IRAS-compliant receipting, available as CRS Salesforce Donation with Salesforce Experience Cloud or with the CRS Donor Portal.
- Active Aging Wellness Management System Health and wellness monitoring solution for senior populations built on Salesforce, integrated with AI capabilities for wellness tracking and case management. Targeted at social service agencies serving active aging programmes.
- CRS Loyalty Loyalty management system built on Salesforce for managing marketing and customer loyalty programmes, targeted at SMEs seeking to operate loyalty initiatives within their CRM.
- Salesforce Quick Start for SMEs Pre-packaged Salesforce implementation service for SMEs covering sales pipeline, customer service, marketing and loyalty, Customer 360 visibility, and workflow automation. Packages start from S$5,500 and are designed to deliver a practical CRM foundation rapidly.
- Tableau Implementation Tableau analytics implementation service providing Salesforce-connected dashboards, real-time insights, automated scheduled reports, and impact visualisation for donation, sales, and operations analytics.
- MuleSoft Implementation MuleSoft integration services that connect Salesforce CRM with accounting, HR, and ERP systems to enable PDPA-ready data flows, cross-system automation, and a single source of truth.
- Salesforce for Non-Profits Salesforce CRM implementation service tailored for non-profit organisations covering volunteer management, donor and fundraising management, case management, and IRAS-compliant receipting.
- Grant-Ready Digital Solutions for SSAs Digital solutions designed for Social Service Agencies (SSAs) aligned with NCSS pre-approved scope and submission requirements, providing access to up to $80K in government funding for donor, volunteer, and integrated management implementations.
- Tableau for Non-Profits Tableau analytics implementation service specifically designed for non-profit organisations to visualise impact and performance against mission outcomes.
- Integrated Donor and Volunteer Management NCSS pre-approved integrated Salesforce-based solution combining donation management and volunteer management, available with Salesforce Experience Cloud or with the CRS Donor/Volunteer Portal for non-profits and social service agencies.
Quantifiable outcome
- NCSS-funded non-profit agencies can access up to S$80K in funding through CRS pre-approved solution packages.
- +1 more outcomes
Companies that use Consulting Research Services
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles2 records
Consulting Research Services technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability3 records
Feature8 records
Consulting Research Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SalesforcecoreCRS Studio is a certified Salesforce Partner since 2014, specialising in Salesforce CRM, Service Cloud, Marketing Cloud, Experience Cloud, Tableau analytics, MuleSoft integrations, and Salesforce AI/Agentforce solutions. The partnership enables CRS to resell, implement, and customise Salesforce products for SMEs and Non-Profits in Singapore.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Consulting Research Services competitors and assessment
Company assessmentDirect peers
- Damco Solutions: Mid-sized Salesforce consulting and implementation partner offering CRM, Marketing Cloud, Service Cloud, and AI services. Comparable to CRS as a Salesforce-focused SI serving mid-market and enterprise customers.
- Persistent Systems: Global digital engineering and Salesforce SI with strong Salesforce, MuleSoft, and Tableau delivery capabilities. Comparable to CRS as a pure-play Salesforce implementation partner targeting mid-market and enterprise clients.
- Absyz (Salesforce consulting): Salesforce Summit Partner offering CRM consulting, implementation, and managed services across sales, service, and marketing clouds. Comparable to CRS on Salesforce ecosystem depth and non-profit/enterprise client focus.
- Girikon (Salesforce consulting): Salesforce consulting partner offering implementation, customisation, and integration services. Comparable to CRS as a specialist Salesforce SI providing CRM and AI solutions to mid-market clients.
- Cynoteck Technology Solutions: Salesforce consulting firm providing CRM implementation, custom development, and AI integration services. Comparable to CRS as a specialist Salesforce SI serving SMEs and mid-market clients.
Broad incumbents
- Slalom: Global consulting firm with a large dedicated Salesforce practice delivering CRM strategy, implementation, and managed services. Comparable to CRS as a Salesforce SI serving enterprise and mid-market clients, but with materially larger scale and broader geographic reach.
- Accenture (Salesforce Business Group): Global SI with a flagship Salesforce practice spanning CRM, AI, and industry cloud implementations. Comparable to CRS on the Salesforce platform specialism, but operating at vastly greater scale with multi-country delivery.
- Infosys (Salesforce practice): Global IT services firm with a sizeable Salesforce consulting practice delivering CRM, AI, and integration work. Comparable to CRS on Salesforce ecosystem specialisation, with significantly larger delivery capacity.
- Wipro (Salesforce practice): Global IT services firm with a dedicated Salesforce practice covering CRM, AI, MuleSoft, and Tableau. Comparable to CRS on Salesforce platform specialism, with global delivery footprint and larger enterprise relationships.
- Deloitte Digital (Salesforce practice): Global consulting and SI business with deep Salesforce CRM, MuleSoft, and Tableau capabilities. Competes with CRS for Salesforce-led transformation work in financial services, public sector, and non-profits, including in Singapore.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Consulting Research Services social profiles
Digital presenceConsulting Research Services compliance and trust
Trust signalCompliance2 records
Consulting Research Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Consulting Research Services leadership team
Management profileNumber of profiles
Consulting Research Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Consulting Research Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Consulting Research Services
What does Consulting Research Services do?
Consulting Research Services (CRS Studio) is a certified Salesforce Partner in Singapore that implements, customises, and scales Salesforce CRM, Service Cloud, Marketing Cloud, Experience Cloud, Tableau analytics, and MuleSoft integrations for SMEs and Non-Profits. The firm also develops proprietary solutions including Volunteer Management System, Donation Management System, CRS Loyalty, Active Aging Wellness Management System, and AI solutions (Agentforce and ChatGPT) tailored to Singapore's PDPA, IRAS, and NCSS regulatory landscape.
Is Consulting Research Services a public or private company?
Consulting Research Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Consulting Research Services founded?
Consulting Research Services was founded in 2014. It employs 1 to 10 people.
Where is Consulting Research Services based?
Consulting Research Services is headquartered in Washington, United States, in the North America region.
How does Consulting Research Services make money?
Three revenue lines are on record. Salesforce Implementation & Customisation Services are the primary driver. The others are pre-Packaged Solution Packages and product Subscriptions (VMS, DMS, CRS Loyalty, AI Solutions).
Who are Consulting Research Services's main competitors?
Direct peers on record are Damco Solutions, Persistent Systems, Absyz (Salesforce consulting), Girikon (Salesforce consulting) and Cynoteck Technology Solutions. Broad incumbents are Slalom, Accenture (Salesforce Business Group), Infosys (Salesforce practice), Wipro (Salesforce practice) and Deloitte Digital (Salesforce practice).
Does Consulting Research Services have an API?
No public API is recorded for Consulting Research Services.
What industry is Consulting Research Services in?
Consulting Research Services's product category is Salesforce Consulting and CRM Implementation Services. Its primary akta.pro industry code is BPAFAFAA, CRM Strategy & Consulting, with a secondary code of BPAEAGAD, CRM Managed Services & Support. Its NAICS code is 54161 and its SIC code is 8742.