What Cynoteck Technology Solutions does

Cynoteck Technology Solutions is a privately held IT services and consulting firm founded in 2009 and headquartered in Dehradun, Uttarakhand, India, with regional offices in Saint Paul, Minnesota (US) and Dubai (UAE), and a secondary site in Noida, India. The firm operates as a Salesforce CREST Partner (top 15% globally) and Microsoft Solutions Partner across Data & AI and Digital & App Innovation, and is ISO 27001:2022 certified. Core service lines span Salesforce consulting and implementation (including Salesforce Agentforce deployments), Microsoft Dynamics 365 and Power Platform consulting, custom product engineering, mobile application development, and a growing portfolio of AI services covering Generative AI, Agentic AI, AI chatbots, machine learning, AI integration, and AI consulting.

Beyond professional services, Cynoteck has productized a small set of AI assets, including RX AI Assist (a voice-to-text prescription agent for veterinary practice management achieving 98% field accuracy), IDEAS (a Generative AI document extraction system for healthcare achieving 96% accuracy and 80% reduction in manual review), and an AI-powered image classification and pricing-intelligence system for luxury eCommerce resale. Underlying technologies include PyTorch and OpenCV for computer vision, Azure Logic Apps for orchestration, Salesforce REST API and Mobile SDK for CRM integrations, AWS for hosting, and React Native and Power Apps for mobile delivery. The company also layers integrations with DocuSign, Conga, Jitterbit, nopCommerce, Insight Works, eBridge Connections, and iSolutions to extend its platform footprint.

The business model is project-based professional services billed per engagement, supplemented by productized AI work. Cynoteck targets enterprise customers across healthcare, media and entertainment, retail and e-commerce, real estate, manufacturing, and government, with named logos including JLL, ONGC, UK Police, 77Diamonds, Hallman Industries, Petofy, Home Water, and an undisclosed US-based luxury brand reseller. Go-to-market is direct enterprise sales, supported by content marketing (blogs, case studies, SEO) and partner co-sell through Salesforce and Microsoft ecosystems. The firm reports 250+ professionals, 500+ successful projects, 15+ countries served, 90% client retention, and 95% client satisfaction. The company is founder-owned, bootstrapped, and operates without disclosed external funding.

Name

Cynoteck Technology Solutions

Legal name

Cynoteck Technology Solutions Pvt. Ltd.

Website

https://cynoteck.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

101–250 employees

Short description

Cynoteck Technology Solutions is a Salesforce CREST and Microsoft Solutions Partner providing CRM consulting, Dynamics 365, Power Platform, and applied AI services (Generative AI, Agentic AI, ML, computer vision) to enterprise and government clients across healthcare, retail, real estate, and media from offices in India, the US, and the UAE.

Ownership category

akta.pro rank

Product category

CRM and Enterprise AI Consulting Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ)

akta.pro secondary industry

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

Keywords

• CRM consulting services
• Salesforce implementation
• AI development services
• Enterprise software solutions
• Product engineering services

Headquarters

HQ city

Saint Paul

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. CRM Consulting and Implementation Services: Professional services for Salesforce and Microsoft Dynamics 365 CRM implementation, customization, and consulting. Revenue is generated through project-based engagements and ongoing consulting retainer arrangements.
2. AI and Digital Transformation Services: Enterprise AI development services including Generative AI, Agentic AI, machine learning, and custom AI agent development. Billed as professional services with project-based pricing.
3. Product Engineering Services: Custom application development, web and mobile app development, workflow automation, and product engineering services delivered as professional services engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Cynoteck Technology Solutions is an IT services and consulting firm that delivers CRM implementation (Salesforce and Microsoft Dynamics 365), enterprise AI development (Generative AI, Agentic AI, machine learning, chatbots), Power Platform consulting, and custom product engineering. The company builds and deploys AI-powered solutions—including voice prescription agents, document extraction systems, and image-based pricing intelligence—targeted at enterprise clients in healthcare, media, retail, and real estate. Revenue is generated primarily through project-based professional services engagements, certifications-based consulting (Salesforce CREST Partner, Microsoft Solutions Partner), and ongoing retainer arrangements.

Product overview

Cynoteck Technology Solutions is an IT services and consulting firm offering a portfolio of AI-powered services and CRM solutions. The core offerings center on Generative AI Services (content engines and knowledge assistants), Agentic AI Development Services (autonomous multi-step AI agents built on Salesforce Agentforce), AI Chatbot Development Services, Machine Learning Development, and AI Integration/Consulting. These AI services are delivered alongside a suite of CRM and technology implementation services including Salesforce Development Services (with Agentforce Implementation), Microsoft Dynamics 365 Development Services, Power Platform/Power BI Consulting Services, Product Engineering Services, and Mobile Application Development. Supporting products include RX AI Assist (a voice-to-text prescription agent for healthcare), IDEAS (intelligent document extraction using generative AI), AI Product Image Review and Pricing Intelligence System, and AI-Powered Customer Service Automation. The company operates as a Salesforce CREST Partner and Microsoft Solutions Partner, delivering solutions across Healthcare, Media & Entertainment, Retail & E-commerce, and Real Estate industries from offices in the US, UAE, and India.

Differentiator

Problem solved

Functional benefit

Products and services

• RX AI Assist (Voice-to-Text AI Prescription Agent) Voice-powered AI prescription agent for veterinary practice management that captures spoken prescription details and auto-fills prescription fields with 98% accuracy, integrating directly with the Petofy platform.
• IDEAS - Intelligent Document Extraction and Assessment Solution Generative AI-powered document processing system that reads PDFs, extracts key data points with 96% accuracy, and pre-populates Salesforce records automatically, reducing manual review effort by 80% for healthcare clients.
• AI Product Image Review and Pricing Intelligence System End-to-end image-classification and pricing-intelligence system for luxury e-commerce resellers that automates image quality assessment, brand/style recognition, and AI-powered price prediction using historical resale data.
• AI-Powered Customer Service Automation (Agentforce) Custom AI agent deployment built on Salesforce Agentforce for automating customer service queries such as account inquiries, shipping updates, and order status checks with smart escalation to human agents.

Quantifiable outcome

• 98% prescription accuracy in voice AI solution
• +7 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability13 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core, supporting and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner delivering innovative solutions across Dynamics 365, Power Platform, and Azure. Also a Microsoft Power Platform Consulting Partner offering specialized solutions including custom apps, workflow automation with Power Automate, Power Apps, and Power BI.
• SalesforcecoreTechnology or IntegrationSalesforce CREST Partner ranking among the top 15% of Salesforce consultants worldwide. Provides CRM consulting, implementation, and integration services streamlining workflows and enhancing customer engagement.
• DocuSignsupportingTechnology or IntegrationDocuSign partnership brings secure, seamless e-Signature and contract management solutions, simplifying document creation, signing, and storage to improve efficiency and strengthen security.
• CongasupportingTechnology or IntegrationConga Integration partnership automates approvals and ensures compliance, reducing risk and saving time by combining Salesforce expertise with Conga's Workflow, Composer, and e-Signature tools.
• VEIBEminorStrategic or Co-development PartnerStrategic partnership built on three pillars: negotiation, purchasing, and consulting. Helps businesses streamline sourcing, cut unnecessary costs, and drive long-term value.
• Alto PalominorStrategic or Co-development PartnerPartnered with Alto Palo to deliver more creative, smarter solutions. Alto Palo helps in designing websites, refreshing brands, and building intuitive, high-performing digital experiences.
• RayMachminorStrategic or Co-development PartnerStrategic partnership enabling transformation of the aviation industry with advanced IT Solutions. Together providing customized IT solutions to optimize crew scheduling, enable live flight updates, and enhance customer experience.
• JitterbitsupportingTechnology or IntegrationCynoteck deploys Jitterbit to automate workflows and integrate business applications, ensuring accuracy, automating workflows, and eliminating errors with real-time data across systems.
• NopCommercesupportingImplementation/ SI/ Consulting PartnerDelivers innovative solutions by integrating nopCommerce with existing systems to boost functionality, streamline sales, and drive e-commerce growth.
• Insight WorkssupportingImplementation/ SI/ Consulting PartnerImplementation partner for Insight Works solutions to optimize warehouse management, reduce costs, and improve operational efficiency in Microsoft Dynamics.
• iSolutionssupportingImplementation/ SI/ Consulting PartnerExperts offer tailored solutions by implementing iSolutions and Microsoft Dynamics GP to streamline workflows and optimize productivity.
• eBridge ConnectionssupportingImplementation/ SI/ Consulting PartnerImplements eBridge Connections to enable seamless data synchronization, eliminating errors and enhancing cross-platform efficiency within ERP, CRM, and e-commerce platforms.
• LeafLinkminorImplementation/ SI/ Consulting PartnerSpecializes in custom implementations for LeafLink, simplifying operations and improving compliance tracking for faster decision-making.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Mindcurve Solutions: Mid-tier Salesforce and Microsoft partner offering CRM implementation, custom development, and AI integration. Comparable in size, partner-tier positioning, and vertical mix.
• Damco Solutions: India-origin IT services firm with Salesforce and Microsoft partnerships, offering CRM, ERP, AI/ML, and digital transformation services to US and global enterprise clients.
• Absyz: Salesforce Summit Partner and Microsoft Gold Partner providing CRM, AI, and integration services. Closely comparable in scale, partner status, and the mix of CRM-plus-AI project work.
• DemandBlue: Pure-play Salesforce consulting partner focused on Sales Cloud, Service Cloud, and Agentforce implementations. Directly comparable in its concentration on the same Salesforce ecosystem.
• Girikon: Salesforce and Microsoft Gold consulting partner of comparable size, offering CRM implementation, AI, and cloud services to enterprise clients across similar verticals (healthcare, retail, real estate).

Regional players

• Rishabh Software: India-headquartered IT services firm with Microsoft and Salesforce capabilities, focused primarily on mid-market US and European clients — a close regional comparator on scale and delivery model.

Broad incumbents

• Persistent Systems: India-based mid-tier IT services firm with strong Salesforce and Microsoft practices, competing for the same enterprise CRM and AI engagements at a larger scale.
• Xoriant: US-headquartered IT services firm with deep Salesforce, Microsoft, and data engineering capabilities, competing in the same enterprise digital transformation deals.
• Deloitte Digital: Global SI's digital arm with extensive Salesforce (Global Strategic Partner) and Microsoft practices; competes for the largest CRM + AI transformation mandates.
• Tata Consultancy Services: Global system integrator with very large Salesforce and Microsoft Dynamics practices. Represents the incumbent competitive ceiling that mid-tier partners like Cynoteck must differentiate against.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/cynoteckts
• Facebookfacebook.com/cynoteck
• LinkedInlinkedin.com/company/cynoteck-technology-solutions-private-limited

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cynoteck Technology Solutions