What Verifact does

Verifact is an Australian private professional services firm headquartered in Springwood, Queensland, that since 1990 has provided commercial investigation services and business risk solutions to insurance companies, government agencies, and corporate clients across all Australian states and territories. The company operates as a single-source provider with two service pillars: Investigations (covering personal injury including workers' compensation, compulsory third party and liability claims; general insurance fraud; corporate, workplace, and government investigations; surveillance; loss adjusting; marine surveying; and cargo surveys) and Business Risk Solutions (covering workplace training, HR management, incident management, intelligence gathering, loss mitigation, forensic accounting, auditing and compliance, and cyber security). Verifact self-describes as Australia's largest and most experienced provider of Workers' Compensation investigations, handling approximately 410 individual workers compensation matters per month.

The firm's go-to-market is enterprise-direct, anchored on a national operational infrastructure that produces resource optimisation, economies of scale, process rationalisation, and quality control for clients. Distribution is a single-country/domestic model with direct engagement; marketing channels consist of the corporate website (verifact.com.au), broker/advisor referrals, and direct phone/email contact. Pricing is not publicly disclosed and is structured around custom enterprise solutions. The only disclosed customer logo (Sainsbury's) relates to a non-core UK-side pilot project rather than the core Australian investigations franchise.

Beyond its Australian investigations core, Verifact has extended into a supply chain traceability initiative called 'Catch to Batch', in which it developed a digital code system that connects vessel catch data with processor batch-level production data. The company is privately held, was founded in 1990 by Dan Crowley (ex-Queensland Police, former Australian Wallabies rugby player), expanded through a 2006 merger with a second investigations business founded by Jarrod Bowditch (ex-detective), and is led today by Vicki Allen as General Manager. No external investors, parent companies, subsidiaries, funding rounds, regulatory actions, awards, or patents have been disclosed.

Name

Verifact

Legal name

Verifact

Website

https://verifact.com.au

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Verifact is a privately held Australian professional services firm, founded in 1990, that provides commercial investigations and business risk solutions to insurance companies, government agencies, and corporate clients across all Australian states and territories.

Ownership category

akta.pro rank

Product category

Investigation and Risk Management Services

NAICS

Investigation and Personal Background Check Services (561611)

akta.pro primary industry

Workers’ Compensation & Occupational Health TPA (HLAEALAL)

akta.pro secondary industries

Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH), Third-Party/Vendor Risk & Due Diligence (TPRM, continuous monitoring) (FSAGAFAJ)

Keywords

• Insurance investigations
• Workers compensation
• Corporate fraud
• Business risk management
• Surveillance services

Headquarters

HQ city

Slacks Creek

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Investigations Services: Professional investigations services including personal injury, insurance fraud, corporate fraud, workplace investigations, government investigations, surveillance, loss adjusting, marine surveying, and cargo surveys. Services are provided nationally across Australia to insurance companies, government bodies, and corporate clients.
2. Business Risk Solutions: Comprehensive business risk services including workplace training, HR management, incident management, intelligence gathering, loss mitigation, forensic accounting, auditing and compliance, and cyber security services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Verifact provides commercial investigation services and business risk solutions nationally across Australia. The company operates as a single-source provider delivering personal injury and workers compensation investigations, general insurance claims, corporate and workplace fraud investigations, government investigations, surveillance, loss adjusting, marine surveying, cargo surveys, alongside business risk services including workplace training, HR management, incident management, forensic accounting, auditing, compliance, and cyber security.

Product overview

Verifact operates as a single-source provider of quality-oriented solutions, offering two primary service divisions: Business Risk Solutions and Investigations. Business Risk Solutions provides workplace training, HR management, performance optimization, incident management, intelligence gathering, loss mitigation, forensic accounting, compliance auditing, and cyber security services. Investigations covers personal injury claims, general insurance investigations, corporate fraud, workplace and government investigations, surveillance, loss adjusting, marine surveying, and cargo surveys. The company has provided these services since 1990 and serves clients throughout Australia.

Differentiator

Problem solved

Functional benefit

Products and services

• Investigations Investigation services covering personal injury (compulsory third party, liability, workers compensation), general insurance (motor, property, life, disability, travel, fire marine), corporate fraud, workplace investigations, government investigations, surveillance, loss adjusting, marine surveying, and cargo surveys. Delivered nationally across Australia to insurance companies, government bodies, and corporate clients.
• Business Risk Solutions Risk management services including workplace training, human resource management, workplace performance optimization, incident management, intelligence gathering, loss mitigation, forensic accounting, auditing and compliance, and cyber security services. Provided to corporate businesses and government bodies.

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered core and supporting.

• Scottish Pelagic Fishermen's AssociationcoreStrategic or Co-development PartnerCollaborative partner in the 'Catch to Batch' pilot project delivering full supply chain traceability for Scottish wild-caught mackerel and herring. Association represents pelagic fishing vessels participating in the traceability initiative.
• Shetland UniversitysupportingStrategic or Co-development PartnerAcademic research partner contributing expertise to the supply chain traceability pilot project, providing scientific and technical knowledge for the Catch to Batch initiative.
• CefassupportingStrategic or Co-development PartnerUK government marine science partner providing regulatory and scientific expertise for the supply chain traceability system implementation.
• Global Dialogue on Seafood TraceabilitysupportingStrategic or Co-development PartnerInternational initiative partner supporting the development and scaling of end-to-end traceability standards for the seafood industry.
• Sainsbury'scoreStrategic or Co-development PartnerMajor UK retailer participating as pilot customer in the Catch to Batch traceability project, representing the retail end of the supply chain traceability system.
• Northbay PelagiccoreStrategic or Co-development PartnerScottish pelagic fish processor operating the Peterhead processing plant, representing the processing stage in the end-to-end traceability system.
• Altaire and Artemis VesselscoreStrategic or Co-development PartnerPelagic fishing vessels representing the catch origin of the supply chain traceability system, providing vessel catch data to the digital code system.

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• EY Forensic & Integrity Services: Big Four forensic and integrity practice delivering corporate fraud investigations, compliance, and dispute advisory — overlaps with Verifact's fraud investigation, forensic accounting, and auditing streams for large enterprise clients.
• Control Risks: Global risk consultancy providing corporate fraud investigations, forensic accounting, background screening, and security consulting — overlapping Verifact's risk management and due diligence services, primarily serving enterprise and government clients.
• Kroll: Global investigations, security consulting, and business intelligence firm with corporate fraud, due diligence, and cyber security practices that directly overlap Verifact's Business Risk Solutions offering at the high end of the market.
• Allied Universal: Global security services firm offering investigations, surveillance, and risk consulting across corporate and government clients — adjacent comparable to Verifact for surveillance and security-related investigation services.
• KPMG Forensic: Big Four forensic practice offering corporate fraud investigations, forensic accounting, and dispute advisory services — directly comparable to Verifact's corporate fraud and forensic accounting streams, particularly for government and large corporate clients.
• Deloitte Forensic: Big Four forensic and financial crime practice offering fraud investigations, anti-bribery, and compliance services — overlaps with Verifact's corporate fraud, auditing, and compliance investigations delivered to enterprise and government clients.

Direct peers

• EML Group: Australian workers' compensation claims management and injury management provider. Competes in the same Workers' Comp investigations and injury claim verification space that is Verifact's largest service line.
• Pinkerton: Global corporate risk and investigations firm offering surveillance, fraud investigations, due diligence, and workplace investigations to insurers, corporations, and government — directly comparable business model and customer base to Verifact, just at a much larger geographic scale.
• Procare Group: Australian-focused injury management, workers' compensation, and corporate health services provider. Directly competes with Verifact in the Australian Workers' Comp investigations and claims-related services market.

Others

• Clyde & Co (Forensic Practice): International law firm with marine insurance and casualty investigations practice — comparable for Verifact's marine surveying, cargo survey, and fire/marine insurance investigation streams, especially given the global marine insurance market overlap.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/verifactgroup
• Facebookfacebook.com/VerifactTraffic
• LinkedInlinkedin.com/company/verifact-traffic

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Verifact