What Infotek does

Infotek srl is a privately held Italian IT solutions and services company headquartered in Forlì, Emilia-Romagna. Founded in 1998, the company has operated continuously for over 25 years as an authorized service center for HP Inc. and HP Enterprise products, complemented by an Intel Gold Partner designation and a range of secondary partnerships with Microsoft, Veeam, Adobe, Eaton, Fortinet, Kaspersky, and Samsung. The firm is structured as a Società a responsabilità limitata with a headcount in the 11-50 range and serves businesses of all sizes on a horizontal segmentation basis across its regional market.

The product and service portfolio centers on IT infrastructure (servers, storage, networking, composable infrastructure, hyperconverged systems, virtualization) sourced and supported via HP/HPE partnerships, with Veeam Backup & Replication as a core data-protection offering. Managed Print Services and large-format printing solutions round out the technology stack. On the services side, Infotek offers consulting, complex system design, customization, customer-specific training, rental and leasing (financial and operational), trade-in and equipment retirement programs, and a distinctive Token prepaid service-hour contract model.

The business model rests on three revenue streams: hardware resale (one-off equipment sales customized to client needs), professional services (warranty and post-warranty repair, consulting, design, training), and managed services (Token prepaid hours). Distribution is overwhelmingly direct from the Forlì headquarters, supported by website-driven inbound, phone/email outreach, partner referrals, and limited architectural/turnkey project delivery through BIMA PROGETTI. Geographic scope remains regional (Emilia-Romagna) with no disclosed international expansion, no institutional funding, and no M&A activity — the company is founder/management-owned with stable but unspectacular operating characteristics.

Name

Infotek

Legal name

Infotek srl

Website

https://infotek.it

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Infotek srl is an Italian HP Inc./HP Enterprise authorized service center headquartered in Forlì, providing IT infrastructure solutions, professional services, and Token prepaid support contracts. Founded in 1998, it serves regional Emilia-Romagna businesses with hardware, custom design, training, and managed print.

Ownership category

akta.pro rank

Product category

IT Infrastructure Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL)

akta.pro secondary industries

Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD), Business/Enterprise IT Hardware Retail (Workstations, Servers, POS) (CRACABAJ)

Keywords

• IT infrastructure services
• Managed print services
• Data protection solutions
• Hardware support services
• IT consulting services

Headquarters

HQ city

Forlì

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Infrastructure Sales: Sale of hardware systems including servers, storage, networking equipment, printers, and plotters through HP Inc. and HP Enterprise partnerships. Products are customized to customer requirements.
2. Technical Support and Repair Services: Warranty and post-warranty repair services for HP products with on-site and on-center interventions within 4-8 working hours. Includes diagnosis, problem resolution, and original spare parts.
3. Token Service Contract: Prepaid service hour package for repairs, installation, and consulting. Customers purchase a pool of hours at discounted rates and pay only for replacement parts as needed.
4. Rental and Leasing: Short-term rentals, financial leasing, and operational leasing options for IT equipment providing maximum purchase flexibility for customers.
5. Trade-in Services: Used equipment appraisal programs and free obsolete equipment collection services in compliance with HP Inc. and HP Enterprise commercial policies.
6. Custom Training: Specific training programs accompanying solutions to provide customers with basic know-how for independently managing even the most complex infrastructures.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Infotek sells and supports HP-branded IT infrastructure (servers, storage, networking, printers, plotters), composable and hyperconverged systems, and Veeam-based data protection solutions. It complements hardware resale with consulting, system design, customization, training, rental/leasing, trade-in, warranty and post-warranty repair, and a prepaid Token Service Contract for ongoing technical support to business customers in Italy.

Product overview

Infotek is an IT solutions provider offering a portfolio of products and services through a multi-tier partnership model with HP Inc. and HP Enterprise. The core product portfolio centers on Veeam Backup & Replication for data protection and HP Enterprise infrastructure solutions (composable infrastructure, edge-to-cloud, hyperconverged systems, networking, virtualization). The service offering includes consulting, design, customization, training, rental/leasing, trade-in, and the Token prepaid hours service. Supplementary offerings include Managed Print Services and office furniture solutions through select manufacturer partnerships.

Differentiator

Problem solved

Functional benefit

Products and services

• Consulting Services
• Design Services
• Customization Services
• Training Services
• Rental and Leasing Services
• Trade-in Services
• Token Service Contract
• Warranty and Post-Warranty Repair Services
• Infrastructure Solutions (Server, Storage, Networking) IT infrastructure solutions covering servers, storage systems, and networking components, delivered through HP Enterprise partnership at multiple partnership levels.
• HP Enterprise Composable and Hyperconverged Solutions Enterprise-grade solutions including composable infrastructure, edge-to-cloud computing, hyperconverged infrastructure (HCI), networking, and virtualization platforms from HP Enterprise.
• Managed Print Services (MPS) Managed print services covering evaluation, design, installation, and management phases delivered in partnership with HP Inc., including intrusion security and energy cost reduction features.
• Printing and Plotting Solutions Printing and plotting solutions including large-format printers for maps, technical drawings, CAD, high-impact graphics, and professional photographic printing, powered by HP Inc. technology.
• Veeam Backup & Replication Data protection solution providing backup, replication, and recovery for cloud, virtual, and physical workloads, protecting against ransomware and ensuring compliance through complete backup lifecycle management.
• Office Furniture Solutions Office furniture solutions through partnerships with Italian manufacturers (Falmar, Methis, Alea Office, Compir, Diemme) covering environment divisions, office furniture, and seating for OFFICE, COMMUNITY, and LOUNGE categories.

Quantifiable outcome

• Response time: 24-48 hours for assistance
• +1 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• HP Inc.coreTechnology or IntegrationHP Inc. is a core technology partner for Infotek, which operates as an Authorized Service Center for HP Inc. products. The partnership includes warranty and post-warranty services, access to original spare parts, and joint marketing of printing solutions including Managed Print Services and Planet Program for toner recycling.
• HP EnterprisecoreTechnology or IntegrationHP Enterprise is a key partner providing infrastructure solutions including composable infrastructure, edge-to-cloud processing, hyperconverged infrastructure, networking, and virtualization. Infotek serves as an Authorized Service Center for HP Enterprise products.
• Intel CorporationcoreTechnology or IntegrationIntel Gold Partner status, indicating high-level technology partnership and certification in Intel technologies.
• Veeam SoftwarecoreTechnology or IntegrationVeeam is a technology partner providing data protection and backup solutions. Infotek offers Veeam Backup & Replication as part of its solution portfolio for protecting cloud, virtual, and physical workloads with ransomware protection.
• AdobeminorChannel Partner/ Reseller/ DistributorAdobe Certified Reseller partnership for Adobe software products.
• FalmarminorOthersItalian office furniture manufacturer partner for workspace solutions, serving as Infotek's local partner for office environment divisions.
• MethisminorOthersItalian office furniture manufacturer specializing in executive office solutions, partnered with Infotek for office environment divisions.
• Alea OfficeminorOthersOffice furniture partner for contemporary office solutions blending home comfort with classic office design.
• CompirminorOthersItalian office furniture manufacturer partner for seating and office solutions, partnered with Infotek for seating divisions (OFFICE, COMMUNITY, LOUNGE) and general office furniture.
• DiemmeminorOthersItalian seating manufacturer partner for premium seating solutions at three levels: OFFICE, COMMUNITY, and LOUNGE.
• BIMA PROGETTIminorImplementation/ SI/ Consulting PartnerArchitecture studio partnership for CONTRACT 'turnkey' solutions supporting customers with comprehensive office and workspace projects.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Data Management: Italian IT infrastructure and services firm delivering server, storage, networking, and managed services to enterprise customers. Closely comparable to Infotek as an HPE-aligned regional integrator with similar lifecycle support model.
• ITWay: Italian VAR and IT services group with a comparable portfolio of infrastructure solutions, cybersecurity, and managed services. Closely aligned with Infotek in serving Italian mid-market and enterprise customers with multi-vendor IT stacks.
• NPO Sistema: Italian IT services and solutions provider offering infrastructure, managed services, and consulting to mid-market and enterprise customers. Directly comparable in scope of custom IT infrastructure design, deployment, and ongoing support.
• Lantech Longwave: Italian system integrator focused on IT infrastructure, networking, collaboration, and managed services for enterprises. Directly comparable to Infotek in offering custom IT solutions, vendor partnerships (incl. HPE-aligned stacks), and end-to-end support.

Emerging players

• Primeur Italia: Italian arm of an international data integration and managed services provider with overlap to Infotek in infrastructure, integration services, and ongoing IT support for enterprise customers.

Others

• HP Italy (HP Italia): Local Italian arm of Infotek's principal vendor. Listed as OTHERS rather than competitor because Infotek's authorized service-center relationship is symbiotic with HP Italy's channel program, but HP's direct enterprise and partner-cloud motions influence Infotek's economics.

Broad incumbents

• Engineering Ingegneria Informatica: One of Italy's largest IT services and system integration groups. Overlaps with Infotek in enterprise IT infrastructure design, deployment, and managed services but operates at national/European scale across multiple verticals.
• Var Group: Italian IT solutions provider and digital transformation integrator serving SMEs and large enterprises. Like Infotek, it delivers IT infrastructure, managed services, and consulting, but at significantly greater scale and national reach.
• Ricoh Italia: Italian subsidiary of a global print/IT services vendor. Comparable to Infotek in delivering managed print services, document workflow, and IT infrastructure to Italian business customers, though at much larger scale.
• Exprivia: Italian IT services and consulting company with operations in infrastructure, cybersecurity, and digital transformation. Comparable to Infotek in providing IT infrastructure solutions but with much broader scale, geographies, and service portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/infotek-srl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infotek