Town of Henrietta NY

What Town of Henrietta NY does

The Town of Henrietta is a municipal government entity in Monroe County, New York, chartered in 1818, serving residents and businesses within its town boundaries near Rochester. It operates under a Town Board form of government with 14 departments — Assessor's Office, Building & Fire Prevention, Engineering & Planning, Finance and HR, IT, Library, Parks and Recreation, Public Works, Town Clerk's Office, Town Court, and the Supervisor's Office — supplemented by 13+ advisory boards and committees covering planning, zoning, conservation, sustainability, diversity, historic preservation, library governance, and youth development. The Town maintains 1,600+ acres of parkland, a municipal golf course (Riverton Oaks), a splash pad, a Senior Center, and a Recreation Center. Service delivery occurs through in-person access at the Town Hall on Calkins Road, phone, email, community events, and a centralized digital portal.

The Town's digital infrastructure is built on the CivicPlus® government website platform (henriettany.gov), which integrates multiple self-service modules: an Interactive Zoning Map, permit application portal, FOIL request system, online tax and sewer bill payment, recreation program registration via myrec.com, email notification subscriptions, searchable Town Code via ecode360.com, a Town Calendar, a Parks and Trails Directory, a Town Projects Directory, and an archive of meeting agendas and minutes. The Town has also partnered with Joule Assets, Monroe Community Power, NYSERDA, the Climate Smart Community Program, Monroe Cornell Cooperative Extension, and Heat SMART Monroe to deliver sustainability initiatives including a Community Choice Aggregation (CCA) program supplying 100% renewable electricity to residents, community solar aggregation, LED streetlight upgrades, and no-cost home energy assessments.

The Town's revenue model is non-commercial, funded primarily by annual property taxes, supplemented by recurring sewer utility billing (monthly), and unit-priced permits and fees for building permits, passport applications, FOIL requests, and other municipal services. Fees and tax rates are set by Town Board resolution rather than market pricing. The customer base comprises town residents (primary), local businesses and developers (secondary), and visitors using parks and recreation facilities (tertiary). As a government entity, the Town is not owned by shareholders and does not have an IPO, funding rounds, or parent/subsidiary structure; accountability runs through elected officials and democratic processes.

Name

Town of Henrietta NY

Legal name

Town of Henrietta

Website

https://henrietta.org

Company type

Private

Founded year

1818

Operating status

Operating

Short description

Town of Henrietta NY is a Monroe County, New York municipal government serving residents and local businesses through 14 departments, 1,600+ acres of parkland, and a CivicPlus-powered digital portal for permits, tax payments, recreation registration, and 100% renewable electricity aggregation.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs (925110), Waste Collection (56211)

SIC

Sanitary Services (4950)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Municipal Tax & Revenue Administration (Local) (BPAIACAD), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Public works administration
• Parks and recreation
• Building permits
• Property tax administration

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. Property Taxes: Primary revenue source for municipal operations, collected through the Town's finance department
2. Permits and Fees: Building permits, passport applications, and various service fees
3. Sewer Bills: Utility billing for sewer services provided to residents

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

The Town of Henrietta is a municipal government in Monroe County, New York, that delivers essential local government services to residents and businesses. Core offerings include property tax and sewer bill administration, building and construction permitting, parks and recreation programs, public works and infrastructure maintenance, zoning and code enforcement, passport and marriage license applications, voter and dog registration, FOIL request processing, and community programming through multiple departments and advisory boards.

Product overview

The Town of Henrietta operates a unified municipal website portal serving as the primary digital interface for resident services. The core offering is the official website providing centralized access to town government services. Built on the CivicPlus platform, the site integrates multiple modules including an Interactive Zoning Map, Email Notification Subscriptions, FOIL Request System, Permit Application Portal, Town Calendar, Parks and Trails Directory, Town Projects Directory, Online Tax Payment, Recreation Programs registration, Town Code search, and Meeting Agendas/Minutes archive. The site also provides access to various departments (Building & Fire Prevention, Engineering & Planning, Public Works, etc.) and boards/committees (Planning Board, Zoning Board, Conservation Board, Sustainability Committee, etc.).

Differentiator

Problem solved

Functional benefit

Products and services

• Building and Construction Permits Permits issued by the Building & Fire Prevention Department for new construction, renovations, and related construction activities within the Town. Available to property owners, contractors, and developers.

Quantifiable outcome

• 14 municipal departments providing comprehensive government services
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• NYSERDA (New York State Energy Research and Development Authority)coreStrategic or Co-development PartnerPartner for Clean Energy Community programs and NY Stretch Energy Code compliance. Provides resources for community solar, energy efficiency, and sustainable energy initiatives.
• Climate Smart Community ProgramcoreStrategic or Co-development PartnerState program supporting climate action at the local level. Town participates in CSC certification and shares resources through climatesmart.ny.gov.
• Joule AssetscoreTechnology or IntegrationAdministrator for Community Choice Aggregation (CCA) program enabling residents to access renewable electricity options.
• Monroe Community PowercoreTechnology or IntegrationLocal administrator for Community Choice Aggregation (CCA) program. Manages the town's 100% renewable electricity aggregation for residents.
• Monroe County EcoParkminorStrategic or Co-development PartnerCounty-run facility for recycling information and household hazardous waste disposal. Referenced as resource for sustainability initiatives.
• Monroe Cornell Cooperative ExtensionminorStrategic or Co-development PartnerProvides composting resources and horticultural education. Supports town's sustainability and environmental programs.
• Climate Solutions AcceleratorminorStrategic or Co-development PartnerRegional climate action organization providing guidance on sustainable practices and community environmental initiatives.
• Heat SMART MonroeminorGTM or Marketing PartnerProgram providing no-cost energy assessments for homes and businesses, with vetted installers and information on local, state, and federal incentives.
• CivicPluscoreTechnology or IntegrationProvides the official government website platform (henriettany.gov). Powers website functionality, navigation, and online services.
• Rochester Public Library (HPL)coreStrategic or Co-development PartnerPublic library services available to Henrietta residents through partnership with Henrietta Public Library (HPL).

Scale indicators3 records

Expansion highlights5 records

Direct peers

• Town of Perinton, NY: Monroe County town with similar municipal service portfolio, including parks and recreation programs, public works, building/planning, and tax administration — directly comparable on service breadth and customer demographics.
• Town of Greece, NY: Largest town in Monroe County by population; operates a similar municipal-services structure (public works, recreation, building, planning, tax collection) and serves as a scale benchmark for Henrietta's service-delivery model.
• Town of Pittsford, NY: Neighboring Monroe County town operating under a Town Board form of government with comparable departments, parks portfolio, and permit/zoning responsibilities; competes for residents and commercial development within the Rochester metro.
• Town of Gates, NY: Adjacent Monroe County town with similar Town Board structure, service mix (highway/public works, parks, building permits, tax collection), and commercial-development pressure along major corridors.
• Town of Irondequoit, NY: Monroe County town operating comparable municipal functions (public works, recreation, building, planning, sewer services) for a similar suburban population; competes for development and resident retention within the county.
• Town of Webster, NY: Monroe County town with comparable suburban profile, parks portfolio, and municipal services; competes directly with Henrietta for residential growth and tax-base expansion in the eastern suburbs.
• Town of Chili, NY: Adjacent Monroe County town offering the same core municipal services (public works, recreation, building permits, tax collection) to a similar suburban residential base; comparable in scale and operational structure.
• Town of Brighton, NY: Adjacent Monroe County town of comparable scale and suburban profile; provides the same municipal services (tax collection, public works, parks, building permits, planning) to a similar residential/business mix, competing for the same development pipeline.

Broad incumbents

• City of Rochester, NY: The central municipality of the Rochester metropolitan area; offers a wider portfolio of urban services (police, utilities, large-scale planning) that overlap with Henrietta's functions but at greater scale and density, and serves as the regional policy anchor.
• Monroe County, NY: County-level government providing overlapping services (EcoPark recycling/HHW disposal, cooperative extension, social services, planning) that supplement Henrietta's municipal portfolio and shape the operating environment for local sustainability and economic-development initiatives.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCa8Fm8qGOSR1Uh0giBgW1Eg
• Facebookfacebook.com/TownOfHenrietta

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Henrietta NY