Lutheran Services Australia

What Lutheran Services Australia does

Lutheran Services Australia is a not-for-profit, faith-based health and community services provider headquartered in Milton, Queensland, operating as a ministry of the Lutheran Church of Australia Queensland District. Founded in 1935 and governed by a Council elected at Synod, the organisation runs a multi-service portfolio across 25 sites spanning South-East to Central Queensland and serves more than 6,000 Queenslanders annually. Its core verticals are residential aged care (12 homes), home care, retirement living (11 villages), disability services (6 locations), mental health supported accommodation, youth and family services, and domestic violence refuge services. Revenue is a mix of Australian Government subsidies (Commonwealth Home Support Programme, Home Care Packages, residential aged care RAD/DAP/accommodation payments, means-tested care fees), private fee-for-service home care, retirement village unit payments, and tax-deductible donations under the organisation's Public Benevolent Institution status.

The operating model is direct service delivery through employed care and clinical staff, supported by a dedicated Client and Community Advisor function that guides prospective families through paperwork and care decisions and feeds referrals via My Aged Care, hospitals, GPs, and Lutheran congregation networks. Technology underpins care delivery via care management software for personalised care plans, clinical governance systems, and client coordination platforms; add-on branded programs — Happy Table (dining), Make My Day (HELF premium services), and The Shed (disability program) — sit on top of the core clinical operation. Distribution is entirely own-staff and own-facility based, with no reseller or third-party channel model.

Two recent acquisitions — Cooinda Aged Care in Gympie (2021) and Cabanda Care in Rosewood (Nov 2025) — illustrate an active M&A-led regional expansion strategy, while the appointment in 2019 of CEO Nick Ryan (former CEO of the Australian Aged Care Quality Agency and Aged Care Queensland) and the addition of an Executive Director — Enterprise Transformation role signal a current focus on professionalising governance, digitisation, and clinical quality across the network. The organisation is not investment-raising; it is a registered NFP that reinvests surplus into services, and financial disclosures are limited to statutory reporting.

Name

Lutheran Services Australia

Legal name

Lutheran Services

Website

https://lutheranservices.org.au

Company type

Private

Founded year

1935

Operating status

Operating

Headcount range

101–250 employees

Short description

Lutheran Services Australia is a Queensland-based not-for-profit, operating since 1935 as a ministry of the Lutheran Church of Australia Queensland District. It delivers residential aged care, home care, retirement living, disability, mental health, youth and family, and domestic violence services across 25 sites to more than 6,000 Queenslanders annually.

Ownership category

akta.pro rank

Product category

Aged Care and Community Services

NAICS

Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (62412), Other Residential Care Facilities (6239)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Faith-Based / Nonprofit Assisted Living Providers (HLADABAH)

akta.pro secondary industries

Nonprofit / Faith-Based CCRCs (HLADAEAC), Faith-Based Healthcare Ministries (Hospitals, Clinics, Medical Missions) (BPAGAJAH), Faith-Based Social Services & Community Outreach (Food Pantries, Shelters, Counseling) (BPAGAJAG), Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB)

Keywords

• Aged care services
• Home care support
• Retirement living communities
• Disability support services
• Community health services

Headquarters

HQ city

Gympie

HQ country

Australia

HQ region

Oceania

Offices22 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government Subsidized Aged Care: Residential aged care services funded through Australian Government subsidies including Accommodation Payments (RAD/DAP), Basic Daily Fees, Means-Tested Care Fees, and Higher Everyday Living Fee (HELF). Government contributions based on income and asset assessments.
2. Home Care Packages & CHSP: Home care services funded through Commonwealth Home Support Programme (CHSP) and Home Care Packages at various levels. Includes clinical support, personal care, domestic assistance, and social support.
3. Fee for Service Home Care: Private pay home care services for those waiting for funding, not assessed, or choosing not to use government funding. Enables immediate access to care services.
4. Donations: Tax-deductible donations (over $2) supporting programs including domestic violence refuges and aged care services. Organization is a Public Benevolent Institution with Deductible Gift Recipient status.
5. Retirement Living: Independent living accommodation including villas and apartments at various locations. Residents pay for their accommodation unit with maintenance and services included.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Lutheran Services Australia is a not-for-profit organization delivering residential aged care, home care, retirement living, disability services, mental health support, youth and family services, and domestic violence refuge services across Queensland. It operates more than 20 sites from South-East to Central Queensland, serving over 6,000 Queenslanders annually with a Christian-faith-based, person-centered care model.

Product overview

Lutheran Services Australia is a not-for-profit healthcare and community services organization offering a comprehensive portfolio of services for older people, people with disabilities, and families in Queensland. The core service portfolio includes: Aged Care Services (residential aged care with permanent care, respite, dementia/memory support, and palliative care across 12 locations); Home Care Services (in-home support including clinical nursing, allied health, personal care, and domestic assistance across multiple regions); Retirement Living (independent living units in 11 communities); Disability Services (in-home and community support across 6 locations); Mental Health Services; Youth and Family Services; and Domestic Violence Services. Supporting programs include the Happy Table dining initiative, Make My Day (HELF) premium services program, Client and Community Advisor guidance service, and Chaplaincy services. The organization operates more than 20 sites from South-East to Central Queensland and serves over 6,000 Queenslanders annually.

Differentiator

Problem solved

Functional benefit

Brands

• Happy Table: A dining initiative raising the bar on mealtimes in aged care homes with good nutrition, wholesome food, delicious menu choices and a friendly dining experience.
• Make My Day (HELF)
• Mary and Martha's Refuge

Products and services

• Residential Aged Care Residential aged care services providing accommodation, 24-hour nursing, and personalised care across 12 Queensland homes. Includes permanent residential care, respite care, dementia and memory support, and palliative care for older people.
• Home Care Services In-home support services helping people stay independent at home. Includes clinical support (nursing and allied health), personal care, domestic assistance, meals, transport, and respite care. Delivered under Commonwealth Home Support Programme (CHSP), Home Care Packages, and private fee-for-service arrangements.
• Retirement Living Independent retirement living communities offering one, two, or three-bedroom townhouses, villas, and apartments across 11 Queensland locations in coastal, inner-city, and rural settings.
• Disability Services In-home and community support services for people living with disability, including day programs, community participation, and supported living options delivered across 6 Queensland locations.
• Mental Health Services Personalised mental health support including supported accommodation and recovery programs tailored to individual needs.
• Youth and Family Services Professional services for young people and families, including youth support programs and family intervention services delivered at Woodridge and Caboolture locations.
• Domestic Violence Services Short-term secure accommodation and support services for women and children escaping domestic violence, including referrals and recovery programs.
• Donations Program Donation program accepting tax-deductible gifts (over $2) to support programs including domestic violence refuges and aged care services.

Quantifiable outcome

• 6,000+ Queenslanders served annually
• +2 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators9 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Bolton Clarke: One of Australia's largest not-for-profit aged care and retirement living providers, operating residential aged care homes, retirement villages, and home care across multiple states. Directly comparable as a faith-aligned (though Methodist, not Lutheran) NFP offering an integrated continuum in the same regulatory and funding environment.
• BlueCare (UnitingCare Queensland): Faith-based (Uniting Church) not-for-profit arm of UnitingCare Queensland, delivering residential aged care, retirement living, home care, disability, and mental health services across Queensland. Directly comparable in mission, geography, and service mix.
• Southern Cross Care Queensland: Catholic-affiliated not-for-profit providing residential aged care, retirement living, and home care across Queensland. Highly comparable in faith-based NFP positioning, geographic focus, and service portfolio, and the prior workplace of Lutheran Services' current CEO.
• Wesley Mission Queensland: Uniting Church-affiliated NFP providing aged care, disability, mental health, youth, and community services in Queensland. Highly comparable on faith-based mission, geography, and the breadth of community service lines beyond aged care.
• Churches of Christ Care: Faith-based (Churches of Christ) NFP operating residential aged care, retirement living, home care, and community services across Queensland and other states. Directly comparable as a congregational-roots NFP aged care provider with an integrated continuum.
• Anglicare Southern Queensland: Anglican-affiliated NFP delivering aged care, community services, disability, youth, and family support across Southern Queensland. Comparable as a Queensland-based faith-affiliated NFP with a similarly broad community services portfolio.

Broad incumbents

• Estia Health: ASX-listed for-profit residential aged care provider with ~70+ homes across Australia. Comparable in core residential aged care service but broader geographic reach and public-market capital base.
• Opal HealthCare: One of Australia's largest for-profit residential aged care operators with 80+ homes nationally. Comparable as a major residential aged care incumbent but differentiated by for-profit ownership, national scale, and absence of community services breadth.
• Bupa Aged Care Australia: Global health insurer's Australian aged care division operating a large national portfolio of residential aged care homes. Comparable in residential aged care service line but operates as a for-profit incumbent across multiple states with broader resources.

Emerging players

• Life Without Barriers: Large national NFP delivering disability, aged care, child/youth/family, and mental health services across Australia. Comparable in the disability, youth/family, and community services lines of Lutheran Services' portfolio, with overlap in mission-driven care delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCveS6p4445kTv4Sja4Iw5Xg
• Facebookfacebook.com/LutheranServicesAustralia
• LinkedInlinkedin.com/company/18218483

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lutheran Services Australia