Network Maintenance
- Company typePrivate
- Founded1993
- HeadquartersEast Grinstead, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
Network Maintenance firmographics
Firmographics- Name
- Network Maintenance
- Legal name
- Network Maintenance Limited
- Website
- https://nml-net.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Network Maintenance industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Electronic and Precision Equipment Repair and Maintenance (81121)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Management Services (8741), Services-Computer Programming Services (7371), Services-Help Supply Services (7363)
- akta.pro primary industry
- Managed Network Services (NOC, Monitoring, Optimization) (BPAEAEAC)
- akta.pro secondary industries
- Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL), IT Managed Services for Campus Operations (Service Desk, Endpoint, Network Ops) (EDAEALAE)
Keywords
Where Network Maintenance is headquartered
LocationHeadquarters
- HQ city
- East Grinstead
- HQ country
- United Kingdom
- HQ region
- Europe
Offices5 records
Markets served
Network Maintenance business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- IT Support Services: Managed IT support including help desk support (1st and 2nd line), on-site support, and out of hours critical support. Services delivered through banked/bocked hours packages.
- Infrastructure Services: Network infrastructure design, installation and maintenance including data cabling (Cat5e, Cat6, LSZH), switching, phone systems, and server provisioning.
- IT Consultancy: Technical expertise and consultation for initial assessments, design, systems implementation, and ongoing technical guidance provided by Senior Engineers and Technical Consultants.
- Cloud Services: Cloud hosting, email services, Office 365 migration and management services with over 21 years experience in ICT.
- Hardware Provision: Supply and support of complete hardware portfolio through partnerships including Dell, HP, and Lenovo products.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Customized Service Agreements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Network Maintenance product offering
Product offeringCore offering
Network Maintenance Limited is an ICT consultancy that delivers managed IT support services to SME and corporate clients in the UK. Its core offering combines 1st, 2nd and 3rd line help desk support, on-site engineering with banked/blocked hours, and out-of-hours critical cover, augmented by proprietary ASM proactive monitoring. Surrounding the support contract are project-based services including Microsoft 365 cloud migration, structured network design and Cat5e/Cat6 cabling, data storage and offsite replication, and senior-level IT consultancy.
Product overview
Network Maintenance Limited (NML) is an integrated ICT consultancy offering a comprehensive suite of IT support and technology services. The core offering centers on managed IT support services encompassing help desk support (1st and 2nd line), on-site engineering, and out-of-hours critical support, backed by proprietary monitoring tools (ASM suite). Supporting services include Cloud Outlook 365 migration and hosting, network infrastructure design and cabling, data storage/backup solutions, voice services (VoIP/hosted telephony), and IT consultancy. The company operates as a solutions provider and reseller for technology partners including VMware, Microsoft, HP, Dell, Lenovo, and others. NML's service model combines proactive monitoring, responsive support, and project implementation across cabling, networking, hardware, and cloud solutions.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Support Services Comprehensive managed IT support including 1st and 2nd line help desk, on-site engineering by 2nd line engineers and senior consultants, and out-of-hours critical support for evenings, weekends and bank holidays, augmented by the ASM (Automatic Service Monitoring) suite for proactive server health, disk space and ISP activity monitoring.
- Cloud Services (Microsoft 365) Microsoft 365 (Outlook 365) cloud migration and hosting services with over 21 years of ICT experience in hosting and email services, including free introductory consultations and a guaranteed migration methodology that ensures no data loss or lengthy service interruption during cloud transition.
- Network Infrastructure Services Network infrastructure design, installation and maintenance including structured data cabling to Cat5e, Cat6 and Low Smoke Zero Halogen (LSZH) standards, switching with Power over Ethernet, data cabinet provisioning, telephone/phone systems, and server hosting and management.
- Data Specialists (Storage, Backup and Replication) Data storage, backup and offsite replication services that ensure on-demand data access, trusted security and professional storage solutions, implemented via mirrored server setups with replication and backup servers — for example 10TB+ workloads running on 24TB+ server pairs to support 100+ users.
- Voice Services (VoIP / Hosted Telephony) Voice and telephony services delivering VoIP and hosted business telephone system solutions to replace or augment legacy PBX estates.
- IT Consultancy Technical consultancy delivered by Senior Engineers and Technical Consultants covering initial assessments, system design, full-scale systems implementation, and ongoing technical guidance to SME and corporate clients.
- Hardware Provision and Support Supply, deployment and ongoing support of a complete hardware portfolio through partnerships with Dell, HP and Lenovo — covering laptops, workstations, servers and networking equipment for SME and corporate clients.
- Help Desk Ticketing System Internal client-facing ticketing system that records, tracks and monitors all client communications by phone or direct system access, ensuring service requests are not missed or forgotten, and powering the 1st/2nd line help desk workflow behind NML's support contracts.
Companies that use Network Maintenance
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles2 records
Network Maintenance technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Network Maintenance partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Reseller providing hosting, consultancy, management and expert help with setting up and integrating Microsoft products. Training and support for users and administrators.
- VMwarecoreSolutions provider for VMware ESXi - one of the leading virtualising hosts for any size company, offering excellent reliability and performance.
- HPcoreHP Business Partner providing full range of solutions - laptops, workstations, servers and networking for SME and corporate clients.
- DellcorePartnership allows supply and support of complete portfolio of Dell products.
- NetgearminorProviders of network, storage and security hardware devices with lifetime warranty on networking and security products and 5 years on storage devices.
- LenovominorFormerly IBM Personal Computing Division, manufactures and markets reliable, high-quality PC and server products with world-wide renowned support.
- ESETminorESET Reseller. Known for developing innovative security solutions designed to proactively detect threats and protect computers against cyber crime.
- CodeTwominorCodeTwo Reseller providing tools for email signature management, Exchange and Office 365 migrations and backup, and calendar/contacts synchronisation.
- HornetsecurityminorHornetsecurity Silver Partner providing email security solutions.
Scale indicators10 records
Recent moves5 records
Expansion highlights4 records
Network Maintenance competitors and assessment
Company assessmentDirect peers
- Netstar: London-based IT support and managed services provider targeting SMEs, with help desk, cloud, and Microsoft-focused offerings. Comparable customer profile and core service mix to NML.
- Mirus IT: UK-based managed IT services provider serving SMEs with multi-vendor support, cloud, and infrastructure services. Directly comparable to NML in customer profile, geographic focus, and service mix (managed IT, cloud, networking, support).
- Babble Cloud: UK cloud and managed services provider focused on SME and mid-market, with strong emphasis on Microsoft cloud, telephony, and support. Comparable to NML's Office 365, VoIP, and managed support stack.
- Air IT: UK managed IT services provider for SMEs and mid-market clients, offering help desk, cloud, infrastructure, and strategic IT consulting. Direct overlap with NML across the full managed services stack.
- Littlefish: UK-based managed IT services and support firm providing help desk, infrastructure, and cloud services to SMEs and mid-market. Closely mirrors NML's managed IT, help desk, and cloud offering.
- Razorblue: UK managed services provider focused on SMEs and mid-market clients, offering cloud hosting, IT support, and infrastructure design. Comparable to NML in service portfolio and target customer segment, though somewhat larger in headcount.
- Focus Group: UK-based managed IT, cloud, telephony, and connectivity provider serving SMEs and mid-market. Overlaps with NML on networking, VoIP, cloud, and managed support, though operating at larger scale.
Broad incumbents
- Computacenter: Large UK-headquartered IT infrastructure and services provider serving enterprise and corporate clients. Overlaps with NML's enterprise infrastructure work but operates at vastly greater scale and broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Network Maintenance social profiles
Digital presenceNetwork Maintenance compliance and trust
Trust signalCompliance2 records
Network Maintenance financial estimates
Financial estimateRevenue estimate
Valuation estimate
Network Maintenance leadership team
Management profileNumber of profiles
Profiles3 records
Network Maintenance funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Network Maintenance M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Network Maintenance
What does Network Maintenance do?
Network Maintenance Limited is an ICT consultancy that delivers managed IT support services to SME and corporate clients in the UK. Its core offering combines 1st, 2nd and 3rd line help desk support, on-site engineering with banked/blocked hours, and out-of-hours critical cover, augmented by proprietary ASM proactive monitoring. Surrounding the support contract are project-based services including Microsoft 365 cloud migration, structured network design and Cat5e/Cat6 cabling, data storage and offsite replication, and senior-level IT consultancy.
Is Network Maintenance a public or private company?
Network Maintenance is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Network Maintenance founded?
Network Maintenance was founded in 1993. It employs 1 to 10 people.
Where is Network Maintenance based?
Network Maintenance is headquartered in East Grinstead, United Kingdom, in the Europe region.
How does Network Maintenance make money?
Five revenue lines are on record. IT Support Services are the primary driver. The others are infrastructure Services, IT Consultancy, cloud Services and hardware Provision.
Who are Network Maintenance's main competitors?
Direct peers on record are Netstar, Mirus IT, Babble Cloud, Air IT, Littlefish, Razorblue and Focus Group. Computacenter is listed as a broad incumbent.
Does Network Maintenance have an API?
No public API is recorded for Network Maintenance.
What industry is Network Maintenance in?
Network Maintenance's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAEAC, Managed Network Services (NOC, Monitoring, Optimization), with a secondary code of BPAEABAD, Network Management (LAN/WAN/Wi‑Fi) Services. Its NAICS code is 541513 and its SIC code is 7373.