Hospital Hospitality House of Southwest Michigan

What Hospital Hospitality House of Southwest Michigan does

Hospital Hospitality House of Southwest Michigan is a 501(c)(3) nonprofit organization founded in 1985 by the Junior League of Kalamazoo in partnership with Beacon Kalamazoo (then Borgess Hospital) and Bronson Methodist Hospital. It provides no-cost overnight lodging, meals, and basic amenities to families of patients receiving medical care in Kalamazoo's two principal healthcare systems, and also serves out-of-town ambulatory patients — most commonly cancer patients undergoing extended treatment — as well as day guests who use common areas for showers, laundry, and meals. Approximately 1,300 guests are served each year.

The organization operates two residential hospitality houses, each with seven guest rooms (14 rooms total). Henson House at 1800 Henson Avenue is located near Beacon Kalamazoo, and Burdick House at 828 S. Burdick Street is located near Bronson Methodist Hospital. Each house contains private-bathroom guest rooms (including one Family Room with a queen bed, twin bed, and sleeper sofa), fully equipped kitchens stocked with basic groceries, common areas, and three ADA-accessible rooms per house. There is no maximum length of stay as long as eligibility is maintained. Access is referral-only: guests cannot self-refer and must be routed through approved healthcare providers — social workers, chaplains, case managers — at partner institutions including Bronson Cancer Center, West Michigan Cancer Center, Rose Arbor Hospice, Kalamazoo Psychiatric Hospital, and autism-services partners.

The organization is sustained entirely by donations and grants, with no fee charged to guests. Revenue streams include individual and corporate donations, a five-tier monthly recurring giving program branded 'Hospitality House Heroes' ($10–$100/month), event sponsorships ($500–$5,000 tiers), and the annual 'Hearts for the House' signature fundraiser. The leadership team is led by Executive Director Jim Paparella (joined 2022), with a small operating staff of 1–10 employees plus a volunteer and donor-supported governance board. The organization has earned the Candid Gold Seal of Transparency 2025, indicating audited financial disclosure. Geographic scope is limited to Southwest Michigan, with operations exclusively in Kalamazoo.

Name

Hospital Hospitality House of Southwest Michigan

Legal name

Hospital Hospitality House of Southwest Michigan

Website

https://hhhkz.org

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

1–10 employees

Short description

Hospital Hospitality House of Southwest Michigan is a 501(c)(3) nonprofit operating two residential houses in Kalamazoo that provide no-cost lodging, meals, and amenities to families of patients receiving medical care at Beacon Kalamazoo and Bronson Methodist Hospital.

Ownership category

akta.pro rank

Product category

Medical Family Lodging Services

NAICS

Rooming and Boarding Houses, Dormitories, and Workers' Camps (7213), Rooming and Boarding Houses, Dormitories, and Workers' Camps (721310)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Medical & relocation serviced apartments (near hospitals/relocation) (THAMACAI)

Keywords

• Nonprofit hospitality lodging
• Medical family housing
• Hospital guest lodging
• Donation-funded lodging
• Family accommodation services

Headquarters

HQ city

Kalamazoo

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Donations from Individuals, Businesses, and Civic Groups: The organization is a 501(c)(3) nonprofit sustained entirely by donations from individuals, businesses, civic groups, and hospital partners. Guests are never charged for their stay, though voluntary donations are encouraged.
2. Event Sponsorships: Signature fundraising event 'Hearts for the House' generates proceeds through event sponsorships and ticket sales. Sponsorship tiers range from $500 to $5,000, with corresponding benefits including event tickets and recognition.
3. Monthly Giving Program (Hospitality House Heroes): Recurring monthly donation program with tiers: Sundry Supporter ($10/month), Pantry Partner ($25/month), Comfort Crew ($50/month), Greenspace Guardian ($75/month), and Key Keeper ($100/month).

Pricing tiers

Distribution channels1 record

Marketing channels6 records

Core offering

The Hospital Hospitality House of Southwest Michigan provides no-cost overnight and day-use lodging in two residential houses near Kalamazoo medical facilities for families of patients receiving medical care. Access is by referral only through participating healthcare partners, and each of the two houses (Henson House and Burdick House) offers 7 guest rooms along with shared kitchens, common areas, and family-friendly amenities. The organization serves approximately 1,300 guests annually and is sustained entirely through charitable donations, sponsorships, monthly giving, and grants.

Product overview

Hospital Hospitality House of Southwest Michigan operates two hospitality houses (Henson House near Beacon Kalamazoo and Burdick House near Bronson Methodist Hospital) providing no-cost lodging accommodations for families facing medical emergencies. The organization serves approximately 1,300 guests annually, offering guest rooms with private bathrooms (three ADA-accessible rooms per house), fully stocked kitchen access, and basic groceries. Services are accessed through a referral partner portal where approved healthcare providers submit guest referrals. The organization hosts the annual Hearts for the House fundraising event and operates as a 501(c)(3) nonprofit sustained by donations.

Differentiator

Problem solved

Functional benefit

Products and services

• Henson House Lodging
• Burdick House Lodging

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core, founding and minor.

• Bronson Methodist HospitalcoreStrategic or Co-development PartnerMajor referral partner and founding hospital partner (along with Borgess). Refers patients and families to Hospital Hospitality House for no-cost lodging accommodations.
• Beacon Kalamazoo (formerly Borgess Hospital)coreStrategic or Co-development PartnerMajor referral partner and founding hospital partner (along with Bronson). Located near Henson House. Refers patients and families for accommodations.
• West Michigan Cancer CentercoreStrategic or Co-development PartnerMajor referral partner for cancer patients receiving treatment in Kalamazoo. Refers out-of-town patients who need accommodations during extended treatment.
• Junior League of KalamazoofoundingStrategic or Co-development PartnerFounding organization that created Hospital Hospitality House in 1985 in partnership with Borgess and Bronson hospitals. Original vision was born from their initiative.
• Advanced Vascular SurgeryminorChannel Partner/ Reseller/ DistributorReferral partner providing services to patients who may need accommodations during medical procedures and recovery.
• Rose Arbor HospiceminorChannel Partner/ Reseller/ DistributorHospice referral partner for families needing accommodations while visiting loved ones in end-of-life care.
• Great Lakes Center for AutismminorChannel Partner/ Reseller/ DistributorReferral partner for families traveling to Kalamazoo for autism-related services and treatments.
• WMU Autism Services CenterminorChannel Partner/ Reseller/ DistributorReferral partner connecting families to accommodations while receiving autism-related services through Western Michigan University programs.
• Kalamazoo Psychiatric HospitalminorChannel Partner/ Reseller/ DistributorReferral partner for mental health patients and their families needing accommodations during treatment.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Fisher House Foundation: Operates a national network of comfort homes near VA and military medical centers, providing free lodging for military families. Same lodging-near-hospital donation-funded model at much larger scale and reach.
• Joe's House: Nonprofit lodging directory and resource hub for cancer patients and families seeking temporary accommodation near treatment centers. Not a house operator but complementary resource and ecosystem peer.

Direct peers

• Family House (Pittsburgh/University of Pittsburgh): Nonprofit providing affordable temporary housing for patients and families receiving medical care at Pittsburgh-area hospitals. Same referral-driven intake, donation-supported model, and adjacency to academic health systems.
• Brent's Place: Provides safe, clean housing for immunocompromised patients (primarily bone-marrow transplant) and families near treatment hospitals. Closely comparable mission around long-term medical stays and infection-conscious lodging.
• American Cancer Society Hope Lodge: Provides free, temporary lodging for cancer patients and caregivers near major treatment centers. Comparable in serving out-of-town ambulatory patients during extended cancer treatment protocols — exactly the use case cited in HHH's testimonials.
• Ronald McDonald House Charities: Operates a global network of 'houses' providing no-cost lodging to families with sick children receiving medical treatment. Directly analogous mission, referral-based intake, donation-funded model, and guest-room-as-bed inventory.
• The Children's Inn at NIH: Provides free lodging for families of pediatric patients participating in NIH clinical trials. Comparable referral-only, no-cost, residential-hospitality-house model with strong hospital partnership foundation.

Others

• Healthcare Hospitality Network: Umbrella association of hospitality houses across the U.S. — including HHH peers — that share the hospital hospitality model. Useful structural peer because HHH would be a member organization's analog.

Regional players

• Compassus Hospice / Hospice of Michigan (Rose Arbor affiliate): Refers end-of-life families to HHH per the established referral relationship (Rose Arbor Hospice is an active channel partner). Closely adjacent through hospice referral flow rather than overlapping lodging provision.
• Hackerman-Patz House (Sinai Hospital of Baltimore): On-campus hospitality house at Sinai Baltimore offering low-cost temporary lodging for families of patients; structurally identical operating model to HHH but based in a different region.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UChJPN81Jqh211od9BQ6hIcQ
• Facebookfacebook.com/HospitalHospitalityHouseofSouthwestMichigan
• Xx.com/hhhkz
• LinkedInlinkedin.com/company/hospital-hospitality-house-of-southwest-michigan-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hospital Hospitality House of Southwest Michigan