Impact Services
- Company typePrivate
- Founded2002
- HeadquartersSt. Helens, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
Impact Services firmographics
Firmographics- Name
- Impact Services
- Legal name
- Impact Services Northern Limited
- Website
- https://impactservices.org.uk
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Impact Services industry classification
Industry- Product category
- Facilities Management Services
- NAICS
- Security Guards and Patrol Services (561612), Facilities Support Services (5612), Investigation and Security Services (5616)
- SIC
- Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Soft Services (Cleaning, Support, Mailroom) (BPABAAAB)
Keywords
Where Impact Services is headquartered
LocationHeadquarters
- HQ city
- St. Helens
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Impact Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain, Others
Revenue model
- Security Services: Manned guarding, front of house, key holding, and security personnel services provided to corporate, retail, logistics, and manufacturing clients under contract arrangements
- Cleaning Services: Professional cleaning and janitorial services delivered across corporate offices, retail spaces, business parks, manufacturing facilities, and residential buildings under contract arrangements
- Maintenance Services: In-house maintenance and technical services including electrical works, CCTV, access control, fire systems, and statutory compliance testing
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom contract pricing based on site requirements |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Impact Services product offering
Product offeringCore offering
Impact Services provides contracted soft services to UK enterprise clients, primarily manned security guarding, commercial cleaning, key holding, front of house/reception, and building maintenance. These services are often bundled as Combined Support Solutions, and the company has added a technology-enabled Smart Remote Monitoring offering (motion sensors, PTZ cameras, audio deterrents) alongside specialist Waking Watch fire-safety cover. Clients span retail, logistics, manufacturing, and corporate sectors on multi-year contracts.
Product overview
Impact Services is a UK-based facilities management company offering a portfolio of soft services rather than a unified software product. The core offering consists of five interconnected service lines: Security Services (manned guarding), Cleaning Services, Key Holding, Front of House Services, and Maintenance Services. These services are often bundled through Combined Support Solutions, enabling dual-service contracts. The company has also introduced Smart Security Remote Monitoring as a technology-enabled variant of traditional guarding. Additionally, Waking Watch Services and the bespoke Front of House Training Programme serve as specialised add-ons. Services span retail, logistics, manufacturing, and corporate sectors across the UK.
Differentiator
Problem solved
Functional benefit
Products and services
- Security Services Manned guarding services delivered by customer-service-focused security officers trained to create safe and secure environments. Officers serve as the first impression of client organisations across UK retail, logistics, manufacturing, and corporate sites.
- Cleaning Services Trusted cleaning and janitorial services delivered to corporate offices, retail and high-footfall spaces, business parks, manufacturing and distribution facilities, and residential buildings under bespoke, site-specific contracts.
- Key Holding Professional key holding service with staff liaising with emergency services and following pre-agreed assignment instructions. All patrol vehicles are satellite-tracked and processes exceed industry standards under the company's ACS Approved Contractor status.
- Front of House Services Reception, meet-and-greet, and concierge services delivered with a Trusted Customer Service ethos. Covers facilities, events, store openings, and first-point-of-contact customer service for client environments.
- Maintenance Services In-house maintenance and technical services including electrical works, inspection and testing, statutory compliance, CCTV, access control, fire systems, PAT testing, and energy surveys, delivered alongside approved service partners nationwide.
- Smart Security Remote Monitoring Technology-enabled remote monitoring service replacing night-time guarding, combining motion sensors, PTZ cameras, and integrated audio deterrents with a Mobile Response Division for 24/7 protection and cost savings versus traditional guarding.
- Combined Support Solutions Integrated service model that combines Impact's cleaning and security (or other support services) into a single contract, providing a one-stop soft services solution with dual-service value across UK sectors.
Quantifiable outcome
- Climbed into Top 50 Security Companies in Infologue Top 100 rankings
- +1 more outcomes
Companies that use Impact Services
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles6 records
Impact Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Impact Services partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- GuardPassminorGuardPass is a job portal platform where Impact Services posts job vacancies and recruitment opportunities for security officer positions and other roles
- AchillesminorAchilles is a supplier management platform providing pre-qualification and compliance verification services for Impact Services as a certified supplier member
- Approved Service PartnerscoreNetwork of approved service partners across the country supporting the in-house maintenance and technical team in delivering nationwide support services
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Impact Services competitors and assessment
Company assessmentBroad incumbents
- Securitas UK: UK arm of Securitas AB, one of the world's largest security services groups offering guarding, mobile, remote and electronic security. Competes with Impact Services for UK security contracts but at much larger scale and with broader portfolio.
- Atalian Servest: Large UK and international facilities services group delivering cleaning, security, maintenance and support services. Directly comparable in service mix to Impact Services but with significantly broader geographic and customer reach.
- Sodexo UK: Global food services and facilities management group with a UK soft services and security offering. Overlaps with Impact Services in corporate and public-sector facilities contracts as part of a much wider portfolio.
- Allied Universal (UK, formerly G4S): Global security and facility services major with substantial UK presence offering manned guarding, technology-enabled security and facilities management. Competes with Impact Services across UK enterprise and public-sector tenders as a much larger incumbent.
Direct peers
- Carlisle Support Services: UK-focused security, cleaning and front-of-house services provider serving retail, events, corporate and public-sector customers. Directly comparable in service portfolio and target verticals to Impact Services.
- Mitie Group: UK-listed facilities management and security services group combining security, cleaning, maintenance and front-of-house under integrated contracts. Highly comparable to Impact Services' bundled soft-services model, but operating at materially larger scale across the UK.
- Bidvest Noonan: UK and Ireland facilities services company providing cleaning, security and support services to retail, corporate and public-sector clients. Highly comparable bundled soft-services offering and customer base to Impact Services.
- OCS Group: Privately held UK-headquartered facilities services provider focused on cleaning, security, catering and support services for commercial, retail and public-sector clients. Closely comparable service mix and customer verticals to Impact Services.
- Cordant Group: UK-based group offering security, cleaning, recruitment and facilities services through brands such as Cordant Security and Cordant Cleaning. Operates a similar multi-vertical soft services model to Impact Services in the UK.
Regional players
- phs Group: UK-focused provider of hygiene, washroom and workplace services with growing facilities services presence. Comparable as a UK-centric soft services provider to commercial and public-sector customers, though with a different primary product focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Impact Services social profiles
Digital presenceImpact Services compliance and trust
Trust signalCompliance12 records
Impact Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Impact Services leadership team
Management profileNumber of profiles
Profiles7 records
Impact Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Impact Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Impact Services
What does Impact Services do?
Impact Services provides contracted soft services to UK enterprise clients, primarily manned security guarding, commercial cleaning, key holding, front of house/reception, and building maintenance. These services are often bundled as Combined Support Solutions, and the company has added a technology-enabled Smart Remote Monitoring offering (motion sensors, PTZ cameras, audio deterrents) alongside specialist Waking Watch fire-safety cover. Clients span retail, logistics, manufacturing, and corporate sectors on multi-year contracts.
Is Impact Services a public or private company?
Impact Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Impact Services founded?
Impact Services was founded in 2002. It employs 11 to 50 people.
Where is Impact Services based?
Impact Services is headquartered in St. Helens, United Kingdom, in the Europe region.
How does Impact Services make money?
Three revenue lines are on record. Security Services are the primary driver. The others are cleaning Services and maintenance Services.
Who are Impact Services's main competitors?
Broad incumbents on record are Securitas UK, Atalian Servest, Sodexo UK and Allied Universal (UK, formerly G4S). Direct peers are Carlisle Support Services, Mitie Group, Bidvest Noonan, OCS Group and Cordant Group. phs Group is listed as a regional player.
Does Impact Services have an API?
No public API is recorded for Impact Services.
What industry is Impact Services in?
Impact Services's product category is Facilities Management Services. Its primary akta.pro industry code is BPABAAAB, Soft Services (Cleaning, Support, Mailroom). Its NAICS code is 561612 and its SIC code is 8744.