River-Horse
River-Horse is a Canadian Independent Authorized Training Partner of ServiceNow that delivers official ServiceNow courses and tailored implementation training to enterprise IT organizations undergoing digital transformation, primarily in North America and the UK.
- Company typePrivate
- Founded2018
- HeadquartersRichmond Hill, Canada
- Headcount1–10
- GTM typeB2B
- OfferingServices
What River-Horse does
River-Horse Inc. is a privately-held Canadian training services company founded in 2018 and headquartered in Richmond Hill, Ontario, operating as an Independent Authorized Training Partner of ServiceNow. The firm delivers official ServiceNow courses across 14+ tracks including Administration Fundamentals, Platform Implementation, System Administration Advanced, Scripting, Application Development, Strategic Portfolio Management, ITSM Fundamentals and Implementation, Hardware Asset Management, Service Portal, Customer Service Management, Discovery, GRC: Integrated Risk Management, and Platform Analytics. Beyond authorized courses, River Horse provides implementation training services, developing tailored training materials for organizations deploying ServiceNow, IT Service Management, and Project Portfolio Management, with content segmented for Process Owners, Process Managers, Process Practitioners, and end-user Employees.
The company's delivery model spans Virtual Instructor Led Training (VILT), Instructor Led Training (ILT) at client sites, and self-paced recorded content, enabling flexible engagement across geographies. Training has been delivered in Toronto, Chicago, Phoenix, San Diego, San Francisco, London, and at ServiceNow Knowledge conferences. River Horse maintains a strategic implementation partnership with Maven Next, a ServiceNow SI partner, to capture deal flow on joint deployment projects and co-produce educational webinars. Courses are listed on ServiceNow's Now Learning marketplace as an additional distribution channel.
Revenue is generated exclusively through professional services: per-seat authorized course delivery and customized implementation training engagements. Pricing is contact-based with no public disclosure. The team is small (4 named Education Advisors led by Founder and Chief Education Officer Mario Vivas), bootstrapped with no external funding rounds disclosed, and serves enterprise IT organizations undergoing ServiceNow-led digital transformation. The firm's competitive positioning rests on practitioner-grade instructor credentials (including prior ServiceNow employment), authorized partner status, and a customization capability layered on top of standard course content.
River-Horse firmographics
Firmographics- Name
- River-Horse
- Legal name
- River Horse Inc.
- Website
- https://river-horse.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- River-Horse is a Canadian Independent Authorized Training Partner of ServiceNow that delivers official ServiceNow courses and tailored implementation training to enterprise IT organizations undergoing digital transformation, primarily in North America and the UK.
- Ownership category
- akta.pro rank
River-Horse industry classification
Industry- Product category
- IT Training Services
- NAICS
- Professional and Management Development Training (611430)
- SIC
- Services-Educational Services (8200)
- akta.pro primary industry
- Training Delivery Providers (In-Person, Virtual, Train-the-Trainer) (BPACANAM)
- akta.pro secondary industry
- Train-the-Trainer & Instructor Enablement Services (BPAEANAL)
Keywords
Where River-Horse is headquartered
LocationHeadquarters
- HQ city
- Richmond Hill
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
River-Horse business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Official ServiceNow Training Courses: Revenue generated from delivering authorized ServiceNow official training courses to enterprise clients. Includes public and private class delivery through Virtual Instructor Led Training and Instructor Led Training formats.
- Implementation Training Services: Customized training services for organizations implementing ServiceNow, IT Service Management, and Project Portfolio Management. Includes tailored materials development and on-site delivery.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
River-Horse product offering
Product offeringCore offering
River Horse is an Independent Authorized Training Partner of ServiceNow that delivers official ServiceNow training courses covering administration, platform implementation, ITSM, scripting, application development, and specialized modules such as GRC, Discovery, and Platform Analytics. The company also provides tailored implementation training services—including custom training materials and delivery through Virtual Instructor Led Training (VILT), Instructor Led Training (ILT), and self-paced recordings—for organizations implementing IT Service Management, Project Portfolio Management, and ServiceNow deployments.
Product overview
River Horse is an Independent Authorized Training Partner of ServiceNow offering IT Service Management training and education. The company provides two primary service categories: (1) Official ServiceNow Training Courses covering 14 different courses including Administration Fundamentals, Platform Implementation, System Administration Advanced, Scripting, Application Development, Strategic Portfolio Management, ITSM Fundamentals and Implementation, Hardware Asset Management, Service Portal, Customer Service Management, Discovery, GRC: Integrated Risk Management, and Platform Analytics; and (2) Implementation Training Services including tailored training materials development and delivery through Virtual Instructor Led Training (VILT), Instructor Led Training (ILT), and Self-Paced Recordings. The training is designed for multiple audiences including Process Owners, Process Managers, Process Practitioners, and end-user Employees.
Differentiator
Problem solved
Functional benefit
Products and services
- Official ServiceNow Training Courses Official ServiceNow training classes delivered under the Independent Authorized Training Partner program, covering administration, development, ITSM, asset management, and specialized modules for enterprise IT organizations and IT professionals.
- Implementation Training Services Customized training services for organizations implementing ServiceNow, IT Service Management, and Project Portfolio Management, including tailored materials development and on-site delivery addressing Process Owners, Process Managers, Process Practitioners, and Employees.
Companies that use River-Horse
Customer profileSegments2 records
Ideal customer profiles2 records
River-Horse technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
River-Horse partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- ServiceNowcoreRiver Horse is an Independent Authorized Training Partner of ServiceNow, enabling them to deliver official ServiceNow courses. ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company, providing a cloud-based platform for digital workflows serving 6,200+ enterprise customers worldwide including approximately 80% of the Fortune 500.
- Maven NextcoreMaven Next provides tried and tested innovative solutions to help IT organizations on their digital transformation journey across their IT environments. They deliver an implementation experience that combines lessons learned from combined experience with ServiceNow. River Horse works with Maven Next to provide training support for implementations.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
River-Horse competitors and assessment
Company assessmentDirect peers
- New Horizons Computer Learning Centers: Global IT training franchise and ServiceNow Authorized Training Partner delivering official courses in instructor-led and virtual formats. Direct competitor for official ServiceNow class delivery to enterprise IT teams.
- ExitCertified: Authorized training partner for many enterprise platforms including ServiceNow, delivering official instructor-led and virtual courses to enterprise IT organizations. Directly comparable in ATP business model, course catalog breadth, and target buyer.
- Global Knowledge (Skillsoft): One of the largest global IT training providers and a long-standing ServiceNow Authorized Training Partner. Directly comparable to River-Horse in delivering official ServiceNow/ITSM courses to enterprise clients, with a much broader multi-vendor portfolio.
- QA Ltd: UK-headquartered IT and business training provider offering a wide portfolio of official vendor courses including ServiceNow. Comparable to River-Horse's official course delivery model, with a stronger UK/EMEA footprint.
- Fast Lane (now part of Qlik): Global IT training and consulting firm and a ServiceNow Authorized Training Partner, with strong EMEA presence. Closely comparable business model to River-Horse — official course delivery plus implementation-aligned training services.
Broad incumbents
- Skillsoft: Global enterprise learning company owning Global Knowledge and SumTotal; a major ServiceNow ATP at scale. Competes with River-Horse for official ServiceNow training contracts and has the resources to bundle content, virtual ILT, and platform subscriptions.
- Pluralsight: Large-scale enterprise technology skills platform with on-demand video courses spanning many vendors. While broader than River-Horse, Pluralsight competes for the same enterprise training budget and increasingly covers ServiceNow content, pressuring instructor-led training economics.
- Accenture (ServiceNow Business Group): Global SI and Elite ServiceNow partner that bundles training into large transformation engagements. A different scale and model than River-Horse, but competes for the same enterprise training budget and often absorbs implementation training in-house.
- Deloitte (ServiceNow practice): Elite ServiceNow partner and major enterprise training delivery channel. Comparable in addressing the same ITSM/ServiceNow adoption challenge but at a fundamentally different scale, often via embedded training within transformation programs.
Emerging players
- A Cloud Guru / Pluralsight Cloud Labs: On-demand, hands-on cloud and platform training provider. Represents the emerging self-paced and lab-based delivery model that competes with traditional instructor-led ServiceNow training, and a potential substitute for River-Horse's self-paced offering.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
River-Horse social profiles
Digital presenceRiver-Horse financial estimates
Financial estimateRevenue estimate
Valuation estimate
River-Horse leadership team
Management profileNumber of profiles
Profiles4 records
River-Horse funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
River-Horse M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about River-Horse
What does River-Horse do?
River Horse is an Independent Authorized Training Partner of ServiceNow that delivers official ServiceNow training courses covering administration, platform implementation, ITSM, scripting, application development, and specialized modules such as GRC, Discovery, and Platform Analytics. The company also provides tailored implementation training services—including custom training materials and delivery through Virtual Instructor Led Training (VILT), Instructor Led Training (ILT), and self-paced recordings—for organizations implementing IT Service Management, Project Portfolio Management, and ServiceNow deployments.
Is River-Horse a public or private company?
River-Horse is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was River-Horse founded?
River-Horse was founded in 2018. It employs 1 to 10 people.
Where is River-Horse based?
River-Horse is headquartered in Richmond Hill, Canada, in the North America region.
How does River-Horse make money?
Two revenue lines are on record. Official ServiceNow Training Courses are the primary driver. The others are implementation Training Services.
Who are River-Horse's main competitors?
Direct peers on record are New Horizons Computer Learning Centers, ExitCertified, Global Knowledge (Skillsoft), QA Ltd and Fast Lane (now part of Qlik). Broad incumbents are Skillsoft, Pluralsight, Accenture (ServiceNow Business Group) and Deloitte (ServiceNow practice). A Cloud Guru / Pluralsight Cloud Labs is listed as an emerging player.
Does River-Horse have an API?
No public API is recorded for River-Horse.
What industry is River-Horse in?
River-Horse's product category is IT Training Services. Its primary akta.pro industry code is BPACANAM, Training Delivery Providers (In-Person, Virtual, Train-the-Trainer), with a secondary code of BPAEANAL, Train-the-Trainer & Instructor Enablement Services. Its NAICS code is 611430 and its SIC code is 8200.